Mimi Brady is VP of Customer Success at Blockchain.com. Fueled by an entrepreneurial spirit, Mimi has spent her career focused on building teams and driving results. At Blockchain.com, she’s responsible for ensuring a world-class user experience for millions of customers in more than 200 countries.  

Prior to Blockchain.com, she spent seven years at Dropbox, she built and oversaw a high-performing retention team that focused on the renewal and expansion of mid-market and enterprise customers. Initially joining as a founding member of the Enterprise Strategy team, Mimi played an integral role in IPO preparations. 

In her final two years at Dropbox, she served as Head of Customer Success. Mimi knows firsthand what it means to play a leading role in scaling a hyper-growth tech business and the importance of a customer-first mindset. Prior to Dropbox, Mimi co-founded Westside Nannies | San Francisco, a boutique domestic placement agency for nannies, which sparked her interest in building a career dedicated to customer service.