With a proven track record of success as a senior-level Customer Experience and Workforce Management Director, I am collaborative communicator and seasoned leader who is skilled in providing expert thought leadership to drive measurable results.
My background includes multifaceted and progressively responsible expertise in multi-site business operations, customer experience, client satisfaction, and workforce development.
A few of my accomplishments include:
• Hired, trained, and mentored a 60-member team.
• Analyzed business goals implemented advancements that saved $1.1 million in professional fees.
• Increased customer satisfaction by 200 bps annually.
• Built entire customer experience strategy and rolled out a loyalty program that gained 2 million members in first year.