A transformative senior business operations executive, specializing in customer experience, with a proven track record in call center operations and performance enhancement, budgeting, and forecasting, recruiting, and staffing, process improvement, change management, training and development, compensation strategy, and workforce planning.

Experienced in building best customer service organizations through relationship management, strategic planning, tactical logistics, and strong operational direction. An outstanding record of achievement in call center leadership and operational results. Recognized for consistently achieving aggressive company goals through project planning, innovative problem-solving, and team development.