Customer Experience executive that delivers proven results in customer loyalty through operational rigor and experience innovation.

20+ years of experience in the entertainment software industry. Successful at leading service and operational organizations to transform the customer experience, delivering measured improvements in customer satisfaction, resolution, efficiency and productivity for a $7 billion global entertainment company. Skilled at developing strategic roadmaps and aligning operational execution to strategy. Effective in a rapidly changing marketplace with a strong process-focus orientation. Demonstrated history of delivering on key objectives and a strong track record of professional achievement.

I approach my work with passion, partner to achieve success, challenge myself and others to think from multiple frames and drive innovation in business operations.