Executive-Level Operations and Account Management Professional leveraging 28+ years domestic and international inbound/outbound call center experience ♦ Accomplished strategic manager with proven ability to increase bottom-line profitability for Fortune 500 companies ♦ Client management SME, driving revenue growth and competitive advantage ♦ Operations efficiency specialist, implementing best practices and improving KPIs ♦ Articulate communicator who works well with individuals on all levels ♦ Top performer who thrives in a high-expectation, fast-paced environment