Executive Summary
The rapid adoption of generative artificial intelligence (GenAI) and the emergence of agentic software have disrupted how enterprises design, build, and evolve digital experiences. Pendo, a platform long associated with product analytics and in-app guidance, is now positioning itself at the intersection of AI, product experience, developer workflows, and customer success.
This Constellation Research Pulse report explores how Pendo is transitioning from a product analytics platform to an AI-augmented software experience system that helps organizations close the loop between product, developer, and customer experience. The report uses Constellation’s ShortListTM on AI-augmented collaborative product development as a foundation, amplified with recent briefings and 2025 Q2 product updates from Pendo.
