Over 11 years of experience in customer service and operational support. Currently leading analytics at Spacetel LLC, overseeing organization-wide processes and building Power BI dashboards for 100+ locations. Brings 3 years of hands-on experience with Zoho platforms, including People, Cliq, Connect, Analytics, Inventory, and Sites. Background includes roles in accounts payable, contract administration, and project coordination. Recognized for streamlining procedures and strong critical thinking. Holds a Bachelor’s in Technical Management and an Associate’s in Business Administration.