Deputy Director of Human Resources, The County of San Mateo
Future of Work - Employee Experience
Located in the nexus of innovation in Northern California, the County of San Mateo is home to leading software, gaming, biotech, and pharmaceutical companies. With over 5,500 employees, the County provides a broad range of services to its residents, including social services, public health protection, housing programs, public safety, and elections. True to its roots being in the hub of innovation, the County also strives to innovate in providing services to its employees, and part of that is promoting a culture of continuous learning. “Curiosity is the cornerstone of innovation,” declared Theresa Rabe, Deputy Director of Human Resources, sharing the vision of enabling and empowering employees at every level with learning opportunities tailored to their needs.
The County rolled out Cornerstone’s Learner Home (the LMS home page) along with CCA Professional Skills subscription. CCA enabled the County to populate a user’s individualized Learner Home with new and relevant content, helping to drive user interest in taking courses. The County also added a CCA Leadership & Management subscription shortly after, which provided highly-curated content specific to leadership and management skills and challenges.
The County of San Mateo was well-positioned to meet the unique workforce development challenges presented by the pandemic, implementing these improvements in early 2020. From the start, the County’s L&D team had taken the lead in providing learning solutions virtually to its workforce. The team has been sharing its experience setting up and utilizing CCA with L&D peers in adjacent counties as they all navigate and embrace the new hybrid learning model.