Wednesday, October 26, 2022 - 3:10pm - 3:30pm

Cross channel customer experience sentiment analysis, topic and theme detection has become table stakes-what is the next step?

Real Time Agent Assisted AI with empathy.  Are you ready?


Holger Mueller (Moderator)

Vice President and Principal Analyst, Constellation Research, Inc.

Joe Hughes

Principal-Deputy Technical Officer- Assurance CT & Product Management Officer, EY

Ben Lawder

Global Head of CX Strategy, Qualtrics