Steve Forcum is the Chief Evangelist at Avaya. After starting his career as an Avaya customer, Forcum moved into the business partner community before joining Avaya directly in 2011. His experience as a customer, a solutions architect, and technologist provides a unique perspective when communicating new and emerging technologies. Forcum has become an in-demand guest speaker, trusted advisor, and thought leader within the communications, collaboration, and customer experience industries. He can be found on Twitter & Instagram (@SteveAvaya) and LinkedIn.