Frank ScavoSaaS Adoption Gains Ground, Based on Outstanding Economic Characteristics

Irvine, CA – September 10, 2013. Constellation Research, Inc. the research and advisory firm focused how disruptive technologies transform business models announced today the publication of  "SaaS Adoption Trends and Customer Experience” by Constellation Vice President and Principal Analyst, Frank Scavo. Based on survey results from Computer Economics, this report documents the increasing adoption levels and investment rates for SaaS applications across all categories and recommends best practices for buyers in evaluating and contracting with SaaS providers.

This new report is report reveals:

  • The percentage of organizations investing in 10 categories of SaaS applications, along with and extensive list of vendors in each category.
  • Analysis of 11 key benefits of SaaS along with 10 concerns, ranking by importance in the minds of buyers.
  • Customer preference for multi-tenant versus single tenant applications.
  • A summary of SaaS adoption and investment rates by organization size and region of the world along with the growing popularity of SaaS over the past two years.
  • A summary of the ROI and TCO experiences of organizations that have implemented SaaS.
  • Seven best practices for SaaS buyers, in light of the differences between SaaS and on-premises systems.

“Software-as-a-Service has the strongest economic characteristics of any technology we surveyed,” said Frank Scavo, the report’s author. “But that doesn’t relieve buyers of their responsibility to make intelligent decisions. We wrote this report document the current state of SaaS adoption and to give buyers some guidance on how to evaluate and contract with SaaS providers.”

This report fits into Constellation’s business-focused research themes of Technology Optimization and Innovation and the Consumerization of IT.

Download the report snapshot

Frank Scavo is Vice President and Principal Analyst covering topics in IT strategy, IT management metrics, and enterprise applications. He is also the President of Computer Economics, an IT metrics research firm.

Twitter: @fscavo
Geo: Irvine, CA

More information about "SaaS Adoption Trends and Customer Experience" may be found here:

Press Contacts:
Contact the Media and Influencers relations team at [email protected] for interviews with analysts.

Sales Contacts:
Contact our sales team at [email protected].