9 page report snapshot of Compelling Investments for Extraordinary Service by Elizabeth Herrell. 

Included in this snapshot: 

  • Table of Contents
  • Executive Summary
  • Purpose and Intent
  • Era of Massive Change Creates Shift in Customer Expectations
  • Brands Need to Accelerate Service Delivery
  • Customer Service Applications Adoption Lifecycle
  • Parralax: Your Culture Will Determine How Quickly You Consume Innovation by R "Ray" Wang
  • More...