Prem Parameswaran is the Chief Technology Officer and General Manager of Atlas, Gainsight’s Agent Platform. He is pioneering the evolution of enterprise software from SaaS to adaptive multi-agent systems that combine large language models, workflow intelligence, and human oversight. His focus is on delivering economically valuable AI that transforms core business functions like Customer Success. Before joining Gainsight, he co-founded tact.ai and led global applied science, engineering and product teams at AWS and WeWork.