Juan Perez is CIO and EVP of Salesforce. He is responsible for the global IT organization and leads the company’s internal digital transformation to support growth and scale. Perez’s team supports the integration of new acquisition companies across the Salesforce ecosystem to streamline technology integration processes, and drives global operational efficiencies through the implementation of modern technologies, including analytics, automation, artificial intelligence, and security, among others.
Previously, Perez was Chief Information and Engineering Officer for UPS and a member of the UPS Executive Leadership Team, responsible for all technology and engineering functions. He was appointed to the role in 2017 after having served as CIO since 2016. He was a driving force behind UPS’s adoption of advanced analytics, and led the implementation of new technologies, including artificial intelligence, virtual assistants, and virtual reality solutions for driver training. He oversaw numerous technology systems that support the company’s financial, human resources, operations, customer service, and sales, and managed a $6 billion engineering and IT budget. He oversaw the Advanced Technology Group, charged with future operational technology strategy including robotics, autonomous transportation, and network optimization, and helped develop driver dispatch and navigation solutions aimed at improving service and efficiencies. Perez also led the largest automation and capacity expansion in the company’s recent history, He was also an executive advisor on diversity across the enterprise.
In 2013, Perez was recognized by Computerworld as a Premier 100 IT Leader. In 2015 and 2017, he was recognized as one of the top 100 Hispanic IT leaders by the Hispanic IT Executive Council (HITEC). The Atlanta Telecom Professionals (ATP) awarded him with the 2015 Leadership Award. He was recognized in 2016 as a Top Latino Leader by the Council for Latino Workplace Equity. He was named CIO of the Year in 2017 by CIO Dive. In 2018, Perez was honored with the Distinguished Mexican award from the Mexican government for his personal and career achievements in the U.S. He was named 2018 CIO of the Year by the Georgia CIO Leadership Association in the Super Global category at its annual CIO of the Year® ORBIE® Awards. Perez was ranked 43 in the Latino Leaders Magazine 2020 list of the 101 Most Influential Latinos, and named to theboardiQ Hall of Fame LatinX | Hispanic Top 100 Honorees. In 2019, Perez received the Forbes CIO Innovation Award for his contributions in developing UPS’ Global Smart Logistics Network.
Perez holds a B.S. in industrial and systems engineering and an M.S. in computer and manufacturing engineering from the University of Southern California. He is a senior member of the Institute of Industrial Engineers and holds several professional certificates in project management, business administration, and IT management. He serves as a program evaluator for the Accreditation Board of Engineering and Technology (ABET) and was a lecturer at USC for seven years, where he taught courses in engineering economy, quality control, industrial engineering, and operations management.
In 2019, Perez was named a member of The Hershey Company’s board of directors, and is a member of the advisory boards for the School of Industrial and Systems Engineering at UPS and the School of Business at Georgia Tech. Upon his retirement in 2022, UPS established the Juan Perez UPS Endowed Scholarship at the Viterbi School of Engineering at USC in support of Hispanic and female engineering students. Perez is an active member of his church and community.
