John Bollen is the chief information officer at The Cosmopolitan of Las Vegas, a 3,033-room luxury property that includes a world-class restaurant collection, full-service spa, fitness center, 40,000-square-foot concert venue, and 100,000-square-foot casino. 


John’s many IT responsibilities include overseeing infrastructure, networking, custom programming and future innovations. He joined The Cosmopolitan in June 2020 after serving as SVP & chief digital officer at MGM Resorts International, and vice president of IT media operations at NBCUniversal. Hospitality Upgrade recently sat down with John to discuss his background and career, get his perspective on hospitality’s future, and talk about a few non-business topics.