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Digital Transformation Digest: FCC Chair Avoids Saying 'Net Neutrality,' Oracle Shipping Java EE to Eclipse Foundation, and More

Digital Transformation Digest: FCC Chair Avoids Saying 'Net Neutrality,' Oracle Shipping Java EE to Eclipse Foundation, and More

Constellation Insights

U.S. FCC head talks about the future of networking: Federal Communications Commission Chairman Ajit Pai took the keynote stage at this week's Mobile World Congress event in San Francisco and laid out his vision for the future of networking. Pai's remarks emphasized the expansion of mobile broadband, versus fixed networks, and he also failed to say two very controversial words: net neutrality.

The FCC is considering an overhaul of the net neutrality rules passed in 2015 under the Obama administration. Net neutrality forbids ISPs from blocking or slowing down Internet traffic that points to legal content, and also from favoring traffic based on payments or other considerations. But critics, in particular Pai, say the rules classified ISPs as "common carriers" under Title II of the Communications Act, which was an anti-competitive overreach.

Pai did acknowledge the net neutrality debate by referring to the FCC's proposal, which is dubbed "Restoring Internet Freedom," and made it clear where he stands:

I believe that the FCC’s most powerful tool for expanding digital opportunity is setting rules that maximize private investment in high-speed networks. For the plain reality is that the more difficult government makes the business case for deployment, the less likely it is that broadband providers, big and small, will invest the billions of dollars needed to connect consumers. Too often, unnecessary rules make it more expensive to construct these networks than it needs to be.

POV: A transcript of Pai's full remarks is available at this link and they are well worth a read. A public comment period on the proposed changes ended on Aug. 17, and a decision is expected as early as this year. The net neutrality debate, like so many others, has been waged on partisan lines, but there is still a chance for compromise. Net neutrality—or the dissolving of it—will be a crucial factor in the development of next-generation network infrastructure and it's worth following the outcome closely.

Java EE heads to Eclipse Foundation: Oracle is relinquishing a good deal of control over Java Enterprise Edition, as Java EE's new home will be at the Eclipse Foundation, software evangelist David Delabassee said in a blog post.

Oracle announced its intentions to move Java EE to an open-source foundation in August. Since then, it has worked with IBM and Red Hat, the two next largest contributors to Java EE, on how to proceed, Delabassee said. Here's how he describes Oracle's plan for Java EE:

Relicense Oracle-led Java EE technologies, and related GlassFish technologies, to the foundation.

Demonstrate the ability to build a compatible implementation, using foundation sources, that passes existing Java EE 8 TCKs.

Define a branding strategy for the platform within the foundation, including a new name for Java EE to be determined. We intend to enable use of existing javax package names and component specification names for existing JSRs to provide continuity.

Define a process by which existing specifications can evolve, and new specifications can be included in the platform.

Recruit and enable developers and other community members, as well as vendors, to sponsor platform technologies, and bring the platform forward within the foundation.

Oracle intends to continue supporting existing Java EE licenses including ones moving to the upcoming Java EE 8. It will also support Java EE 8 in future versions of the widely used WebLogic Server.

POV: Notably, Oracle is maintaining control of Java SE, upon which EE is built. Many organizations are beginning new application projects with SE, seeing no need for the more complicated, heavier EE stack. Moreover, Java EE has been losing ground to lighter-weight frameworks such as Spring, which have also benefited from a nimbler release schedule.

While Oracle maintains the move to Eclipse will help Java EE evolve faster, one might wonder whether the vendor simply doesn't see enough of an economic opportunity for the platform. No question: There are countless custom enterprise applications out there that were built upon Java EE, but the question is whether the future holds continuous innovation or a decline into maintenance mode.

Legacy watch: Troubled Minnesota DMV system driving citizens crazy: A recently launched computer system for the Minnesota Department of Motor Vehicles is wracked with problems, despite the fact it ended up costing twice its original budget and went well over schedule.

The $90 million Minnesota Licensing and Registration System is causing long lines, erronous billing, failed transactions such as new car registrations, and holding up car sales because dealers can't obtain new titles, the St. Paul Pioneer Press reports. State officials are being apologetic, while still offering excuses:

Officials with DPS and Minnesota IT Services said Monday that they had made a number of mistakes in developing MNLARS, including poor training of deputy registrars and not being responsive to the public once issues arose.

They also said that some of the missing features were deliberately not ready, as part of the state’s software development strategy.

“The system by design did not have all functionality at launch,” said Paul Meekin, the chief business technology officer at MN.IT. “To ship a system following modern development practices, you have to pick a point and you have to pick the features you’re going to have in your first release.”

Critics said the problems with MNLARS were known well before its debut. The dealers association asked for a rollout delay in January but was rebuffed.

POV: The project dates back nine years, and the state initially contracted with Hewlett-Packard to built it. It terminated HP's contract for lack of performance in 2014 and took the project in-house. A state audit released in June pinpointed a number of issues as problematic, including a lack of communication from project leaders and failure to deliver training on the new system effectively. Overall, the situation is familiar music with respect to many large-scale IT projects in both the public and private sector.

Matrix Commerce Next-Generation Customer Experience Tech Optimization

Digital Transformation Digest: iOS 11's Enterprise Implications, Rackspace Continues Services Push with Datapipe Buy, Microsoft Adds Key Feature to Teams

Digital Transformation Digest: iOS 11's Enterprise Implications, Rackspace Continues Services Push with Datapipe Buy, Microsoft Adds Key Feature to Teams

Constellation Insights

Apple iOS 11 and the enterprise: This week, Apple held its much-anticipated launch event for the iPhone 8, iPhone X, new Apple Watch and other hardware. But for enterprises, just as much attention—if not more—to the implications of iOS 11, which will arrive on Sept. 19. Here's a look at just a few of the bullet points to consider.

  • iOS 11 supports only 64-bit devices, which means iPhone 5 and iPhone 4 users are out of luck. It also means, however, that applications written for 32-bit devices won't work on iOS 11. Apple has been discussing this since last year, but many time and resource-strapped enterprises may not be prepared. Assessing that level of readiness is a crucial task.
  • A revamped App Store is coming along with iOS 11, with the redesign said to improve discoverability. Concurrently, enterprises need to review their app restrictions policies, lest employees end up downloading a few too many undesirable apps.
  • iOS 11 introduces a large number of productivity improvements that could make the case for iPads replacing Macbooks as a primary work platform. These include a new app called Files, an expanded Dock, and Drag and Drop, which as the name implies allows users to easily move images and other files between apps.
  • Business Chat, a new feature within iMessage, lets companies communicate directly with customers on iOS devices when they opt-in. A user can start a conversation natively from apps such as Safari or Maps. The feature works in conjunction with customer service platforms from Salesforce, Nuance and other vendors. For now, Business Chat supports human-to-human conversations, not chatbots.

Microsoft Teams adds guest access to Teams: Six months after its general availability, there are now more than 125,000 organizations using Microsoft's Teams group communication software, which is included with Office 365 subscriptions, Redmond says. Now the company is hoping to build up that momentum with a much-requested new feature: Guest access. Here are some key details from Microsoft's announcement:

We designed guest access in Teams with three principles at the forefront:

Teamwork—Teams come in all shapes and sizes, and you need to be able to easily communicate and share with others you want to work with, including people outside your organization. Beginning today, anyone with an Azure Active Directory (Azure AD) account can be added as a guest in Teams. That means anyone with one of the more than 870 million user accounts—across Microsoft commercial cloud services and third-party Azure AD integrated apps—can be added as a guest in Teams.

Security and compliance—Customers have told us they expect guest access in Teams to provide enterprise-grade security and compliance assurances. In Teams, guest accounts are added and securely managed within Azure AD through Azure AD B2B Collaboration. This enables enterprise-grade security, like conditional access policies for guest user access.

Microsoft has also built in tools that enable IT to manage guest users in a centralized manner. It also places a fair number of limitations on guest users, as this document shows, but none of them are unexpected. 

POV: Microsoft needed to deliver guest access to Teams in order to keep pace with Slack, which already offered a similar feature. Nor is Slack standing still; one day after Microsoft's announcement, it unveiled Shared Channels, which allow different organizations to communicate within Slack without any need for guest accounts.

Still, Microsoft's Teams update is extremely important, since they enable external people to participate in collaborative processes with Microsoft teams, says Constellation VP and principal analyst Alan Lepofsky: "It opens a much broader range of use cases."

Rackspace buys Datapipe—the implications for CIOs: Continuing its shift away from IaaS delivery to managed cloud services, Rackspace is buying Datapipe in a deal it calls the biggest in its history. (Terms were not disclosed). Here are the key details from its announcement:

Customers have been asking Rackspace to rapidly expand its abilities in managing multiple clouds at scale, and with the acquisition of Datapipe, Rackspace will be able to meet this growing demand.

Among the new capabilities that Datapipe will bring to Rackspace are:

Experience serving high-profile public sector customers, including the U.S. Departments of Defense, Energy, and Treasury, as well as the U.K. Cabinet Office, Ministry of Justice, and Department of Transport

Professional services, software and tooling that will help better serve enterprise customers

Data centers and offices in key markets where Rackspace today has little or no presence, including the West Coast of the U.S., Brazil, mainland China, and Russia

Rackspace also cited synergies Datapipe's existing customers will enjoy, such as its experience in Microsoft, VMWare and OpenStack-based private cloud deployments as well as managed services for enterprise applications.

Datapipe has 825 employees and 29 data centers spread across nine countries. Key customers include Johnson & Johnson and McDonalds, according to a statement.


POV: The deal shows how Rackspace is transforming from IaaS to services, but there's a possibility it will rev up its IaaS play in Europe, where cloud uptake lags the Americas, says Constellation VP and principal analyst Holger Mueller. This opportunity only has a three to five-year window, he adds.

For CIOs, the deal has implications that vary depending on their role and location, Mueller says.

U.S. CIOs using Rackspace should look for the same services abroad and determine when Rackspace will offer them, he says. U.S. CIOs that aren't Rackspace customers but have operations outside the U.S. should investigate combined offerings from Rackspace. European CIOs using Datapipe should check over their contracts and be ready for a potential migration over time, Mueller adds.

Future of Work Next-Generation Customer Experience Tech Optimization Chief Customer Officer Chief People Officer Chief Information Officer

CEN Member Chat: AstroCharts for the New C-Suite and CIO Survey on Agility

CEN Member Chat: AstroCharts for the New C-Suite and CIO Survey on Agility

During this CEN Member Chat, Dion Hinchcliffe, VP & principal analyst at Constellation Research, covers his latest research and insights from a new CIO survey.

New C-Suite Chief Customer Officer Chief Executive Officer Chief Information Officer Chief Marketing Officer Chief Digital Officer On <iframe src="https://player.vimeo.com/video/233547005?badge=0&autopause=0&player_id=0" width="1280" height="720" frameborder="0" title="CEN Member Chat: AstroCharts for the New C-Suite and CIO Survey on Agility" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

2017 Constellation SuperNova Award Finalists Announced

2017 Constellation SuperNova Award Finalists Announced

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We are pleased to announce the finalists for the seventh annual SuperNova Awards. The Constellation SuperNova Awards recognize leaders and teams for their innovative application of disruptive technology in business.

Now it's your turn to help the judges decide who will win a SuperNova Award. Cast your votes for the 2017 SuperNova Award winners from September 18 - October 2. 

The winners will be announced at Constellation's Connected Enterprise at the Ritz-Carlton Half Moon Bay October 24 - 27. Constellation analysts will reveal the winners during the SuperNova Awards Gala, which will be held on the second night of Connected Enterprise. 

“The competition for SuperNova Awards is really tough this year,” said R “Ray” Wang, chairman and founder at Constellation Research. “We saw some really innovative applications of emerging technologies across a wide variety of industries. Among this year's finalists are a bank employing AI to enhance customer experience, an energy company monitoring output of gas wells with IoT, a sewing machine manufacturer that doubled profits after a successful digital transformation, and a Scotch whisky distiller whose implementation of cloud ERP enabled it to produce innovative limited edition whiskies. I'm really excited to share these case studies with the world.”

2017 SuperNova Award Finalists

AI and Augmented Humanity
  • Nadeem Gulzar, Danske Bank
  • Nicolas Moch, SEB
  • Maia Schweizer, Origin Energy
  • Adam Snyder, Icebreaker
Data to Decisions
  • Alasdair Anderson, Nordea
  • Nadeem Gulzar, Danske Bank
  • Elizabeth Hayes, Vassar College
  • Alda Mizaku, Mercy
  • Maksim Pecherskiy, City of San Diego
  • Terry Kline & Dan Pikelny, Navistar
  • Maia Schweizer, Origin Energy
Digital Marketing
  • Steve Asche, SAP
  • Colin Day, FIS
  • Craig Eiter, Thompson Reuters Legal
Future of Work Productivity and Collaboration
  • Dan Gockel, MOD Pizza
  • Paul Grassel, Buckman
  • Florian Meichsner, Sablono GmbH
  • Rob Ramirez, Schlesinger Associates
  • Kerry Westland, Addelshaw Goddard
Future of Work HCM
  • Steve Alexander & Tricia Lavender, Agile•1 for AccentCare
  • Seldrick Blocker NBCUniversal
  • Ellen Jansma, Booking.com
  • Greg Malpass, Traction on Demand
  • Mark Powell, Cushman & Wakefield
Internet of Things
  • Dylan Gunatilake, ENGIE
  • Heather Miksch, Carbon Inc.
  • Siamak Nazari, HPE
  • Terry Kline & Dan Pikelny, Navistar
  • Maia Schweizer, Origin Energy
Matrix Commerce
  • Alex Lyons, The Duck Store
  • Theresa Grier, UPS
  • James Edward Johnson, Nielsen
  • Matt McLelland, Kenco Logistics
  • Prakash Muthukrishnan, Purchasing Power
Next Generation Customer
  • Ryan Bradley, Erie Insurance
  • Nicolas Moch, SEB
  • Julie Sanchez, City of Fort Wayne
  • Tilak Subrahmanian, Eversource Energy
Safety and Privacy
  • David Chou, Children’s Mercy Hospital
  • Nadeem Gulzar, Danske Bank
Technology Optimization
  • Simon Coughlin, Bruichladdich
  • Ross Hutchins & Jorge Escallion, ATP Tour, Inc.
  • Joseph Lawless, UPS
  • Charlie Merrow, Merrow Company
  • Adrian Samareanu, Volvo Financial Services
  • Kerry Westland, Addelshaw Goddard

The 2017 SuperNova Award judges, comprised of technology thought leaders and journalists, selected finalists that demonstrated success in implementing leading-edge business models and emerging technologies for their organizations.

Were you named a finalist? Learn how to register for Connected Enterprise, get more information about the public polling, and more. Check the SuperNova Award Finalist Resources page here. 

Data to Decisions Digital Safety, Privacy & Cybersecurity Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Innovation & Product-led Growth AR Executive Events

Digital Transformation Digest: Unpacking the Equifax Breach, AT&T's New IoT Push, Open Source Advocates Decry Proposed EU Copyright Reform

Digital Transformation Digest: Unpacking the Equifax Breach, AT&T's New IoT Push, Open Source Advocates Decry Proposed EU Copyright Reform

Constellation Insights

Taking measure of the massive Equifax data breach: The post-mortem on Equifax's massive data breach is just beginning, and the incident—which exposed the personal information of as many as 143 million people—won't be soon forgotten. Equifax is also getting harsh grades for how it's handling the announcement of the breach, which it says it knew of in July.

The credit reporting agency is offering consumers a free year of identity theft protection services, but those affected still face significant risks to their credit. Overall, the matter is a boondoggle of massive proportions.

But the response should include much, much more than apologies and promises by Equifax to do better. In fact, the breach demands for a broad reasessment of how personal information should be viewed, handled and protected, says Constellation VP and principal analyst Steve Wilson.

"It's simply incredible that such important data could be exposed," Wilson says. "The economics of security would suggest that no company anywhere on the planet can be safe." Say the records are worth $5 each, which is actually a conservative figure for Social Security numbers and dates of birth, which are gold to identity thieves, he adds. That means the Equifax trove was worth up to $750 million. "We have to ask, what kind of security can safeguard an asset worth nearly a billion dollars?" Wilson says.  

Knowledge-based authentication measures are dead, he adds. Rather, the world is headed toward an 'attributes economy,' where data provenance is what matters most: "How do you know it is real and current, and hasn't been stolen?"

There may also be a need for new jurisprudence over data. "It's not good enough that data brokers are left to their own devices like this," Wilson says. "In fact,we might call it market failure, given that these sorts of breaches are repeated, and clearly businesses don't seem to have adequate free market pressure to do better."

AT&T rolls out new IoT asset-tracking platform: Strategic partnerships are becoming de rigeur in the industry, and AT&T is no exception to the rule. This week the telco announced AT&T Asset Management — Operations Center, which is geared toward monitoring and managing large numbers of IoT devices. 

While the service uses AT&T's Flow, a web-based development environment for IoT applications, it is relying on Microsoft Azure for infrastructure and a number of Microsoft services, including Cosmos DB and Power BI. Here are the key details from AT&T's announcement:

AT&T Asset Management – Operations Center enables a single IoT application, which supports multiple devices, communication protocols, networks and cloud environments.  It comes with a built-in dashboard that lets customers tailor data visualization or use APIs to integrate it into existing enterprise systems.  The solution supports a plug and play environment for configuring devices, sensors on device, grouping of assets by location and type, rules for alerts and reporting.

The platform will enter beta later this year. AT&T's announcement notes that it is the "first in a series of multi-market, multi-cloud reference solutions," which suggests that it and others will end up on the likes of Amazon and Google Cloud Platform at some point.


POV: AT&T made its announcement one day in advance of the Mobile World Congress conference in Barcelona. Much more IoT-related news should come out of the event. It's important to look at the current IoT market at a high level, says Constellation Research VP and principal analyst Andy Mulholland.

"We are entering into a new phase around where and how IoT fits into digital business and this autumn we can expect to see most, if not all, major technology vendors making both announcements of significant products and on their business positioning," he says.

Meanwhile, "Microsoft Azure's strategy of being the engine room to connect and process IoT devices and together with added-value services seems to be working as this announcement proves," Mulholland adds.

Advocacy group says proposed European copyright reform could hurt OSS: Last year, the European Union introduced a set of copyright reform proposals. Open source software advocates say that Article 13 in the proposals would prove particuarly problematic for OSS.

Article 13 calls for content-scanning measures to be implemented by "information society providers storing and giving access to large amounts of works and other subject-matter uploaded by their users," in order to prevent the misuse of copyright-protected material.

Open source software communities fit that description, but an imposition of "permanent compliance assessment" measures would be burdensome to the point of inhibiting innovation significantly, OpenForum Europe argues in a white paper:

This is usually a specialised acti vity, typically reserved only to software vendors for software included in their products, intended to assess the appropriate use of code, and respect for the applicable license terms and conditions. Such compliance is painstaking and expensive, and it includes extensive human assessment. Already a specialist consulting industry has grown up around such compliance assessment (such as BlackDuck, Nexb, and Triplecheck); moreover, it is not feasible fully to automate this activity or to apply it to any piece of content uploaded to a developer platform, ranging from source code to text, audio, video.

In practical terms this would be impossible, especially because automated detection mechanisms do not exist for software as they do for audio-visual material. Licence compliance problems exist even for big companies, let alone the small ones. The impossibility of applying such recognition measures to software, and the associated legal uncertainty, could undermine the distribution ecosystem.

POV: The European Parliament is still in session, and EuroForum Europe, along with other advocacy groups, is hoping to get their attention trained on Article 13 before the session ends. OSS advocates aren't the only constituency arguing against Article 13, with more general Internet privacy and freedom voices also in the fray. But OpenForum and its peers may have more luck than other groups, given the progressive stance most EU governments have taken toward OSS for years.

Tech Optimization Digital Safety, Privacy & Cybersecurity Chief Information Officer Chief Digital Officer

Microsoft, Facebook Team Up On Deep Learning Interoperability

Microsoft, Facebook Team Up On Deep Learning Interoperability

Constellation Insights

Facebook and Microsoft have created the Open Neural Network Exchange format, which provides a means for creating deep learning models that can be moved to different frameworks. Here's how Facebook describes the value proposition, in a blog post:

When developing learning models, engineers and researchers have many AI frameworks to choose from. At the outset of a project, developers have to choose features and commit to a framework. Many times, the features chosen when experimenting during research and development are different than the features desired for shipping to production. Many organizations are left without a good way to bridge the gap between these operating modes and have resorted to a range of creative workarounds to cope, such as requiring researchers work in the production system or translating models by hand.

We developed ONNX together with Microsoft to bridge this gap and to empower AI developers to choose the framework that fits the current stage of their project and easily switch between frameworks as the project evolves.

The Caffe2, PyTorch and Cognitive Toolkit frameworks will begin supporting ONNX this month. Overall, ONNX should help AI researchers innovate faster. 

POV: Engineers and researchers do have many AI frameworks to choose from, but the frameworks that will prevail will be those that enjoy broad adoption, active use and, as a result, innovative contributions from their communities, notes Constellation VP and principal analyst Doug Henschen.  

"Engineers and researchers will flock to frameworks that are powerful yet easy to use, and ONNX is clearly an effort to make machine learning work easier by getting laborious, non-value-add grunt work out of the way," he adds. "Google’s TensorFlow framework has been getting a lot of attention and has attracted a large community, but this ONNX move could well boost interest in using Cognitive Toolkit, Caffe2, PyTorch and other frameworks that may join the exchange."

 

Data to Decisions Chief Information Officer

Blending security and privacy

Blending security and privacy

The relationship between privacy regulators and technologists can seem increasingly fraught. A string of adverse (and sometimes counter intuitive) privacy findings against digital businesses – including the “Right to be Forgotten”, and bans on biometric-powered photo tag suggestions – have left some wondering if privacy and IT are fundamentally at odds. Technologists may be confused by these regulatory developments, and as a result, uncertain about their professional role in privacy management.

Several efforts are underway to improve technologists’ contribution to privacy. Most prominent is the “Privacy by Design” movement (PbD), while a newer discipline of ‘privacy engineering’ is also striving to emerge. A wide gap still separates the worlds of data privacy regulation and systems design. Privacy is still not often framed in a way that engineers can relate to. Instead, PbD’s pat generalisations overlook essential differences between security and privacy, and at the same time, fail to pick up on the substantive common ground, like the ‘Need to Know’ and the principle of Least Privilege.

There appears to be a systematic shortfall in the understanding that technologists and engineers collectively have of information privacy. IT professionals routinely receive privacy training now, yet time and time again, technologists seem to misinterpret basic privacy principles, for example by exploiting personal information found in the ‘public domain’ as if data privacy principles do not apply there, or by creating personal information through Big Data processes, evidently with little or no restraint.

See also ‘Google's wifi misadventure, and the gulf between IT and Privacy’, and ‘What stops Target telling you're pregnant?’.

Engaging technologists in privacy is exacerbated by the many mixed messages which circulate about privacy, its relative importance, and purported social trends towards promiscuity or what journalist Jeff Jarvis calls ‘publicness’. For decades, mass media headlines regularly announce the death of privacy. When US legal scholars Samuel Warren and Louis Brandeis developed some of the world’s first privacy jurisprudence in the 1880s, the social fabric was under threat from the new technologies of photography and the telegraph. In time, computers became the big concern. The cover of Newsweek magazine on 27 July 1970 featured a cartoon couple cowered by mainframe computers and communications technology, under the urgent upper case headline, ‘IS PRIVACY DEAD?’.Of course it’s a rhetorical question. And after a hundred years, the answer is still no.

In my new paper published as a chapter of the book “Trans-Atlantic Data Privacy Relations as a Challenge for Democracy”, I review how engineers tend collectively to regard privacy and explore how to make privacy more accessible to technologists. As a result, difficult privacy territory like social networking and Big Data may become clearer to non-lawyers, and the transatlantic compliance challenges might yield to data protection designs that are more fundamentally compatible across the digital ethos of Silicon Valley and the privacy activism of Europe.

Privacy is contentious today. There are legitimate debates about whether the information age has brought real changes to privacy norms or not. Regardless, with so much personal information leaking through breaches, accidents, or digital business practices, it’s often said that ‘the genie is out of the bottle’, meaning privacy has become hopeless. Yet in Europe and many jurisdictions, privacy rights attach to Personal Information no matter where it comes from. The threshold for data being counted as Personal Information (or equivalently in the US, ‘Personally Identifiable Information’) is low: any data about a person whose identity is readily apparent constitutes Personal Information in most places, regardless of where or how it originated, and without any reference to who might be said to ‘own’ the data. This is not obvious to engineers without legal training, who have formed a more casual understanding of what ‘private’ means. So it may strike them as paradoxical that the terms ‘public’ and ‘private’ don’t even figure in laws like Australia’s Privacy Act.

Probably the most distracting message for engineers is the well-intended suggestion ‘Privacy is not a Technology Issue’. In 2000, IBM chair Lou Gerstner was one of the first high-profile technologists to isolate privacy as a policy issue. The same trope (that such-and-such ‘is not a technology issue’) is widespread in online discourse. It usually means that multiple disciplines must be brought to bear on certain complex outcomes, such as safety, security or privacy. Unfortunately, engineers can take it to mean that privacy is covered by other departments, such as legal, and has nothing to do with technology at all.

In fact all of our traditional privacy principles are impacted by system design decisions and practices, and are therefore apt for engagement by information technologists. For instance, IT professionals are liable to think of ‘collection’ as a direct activity that solicits Personal Information, whereas under technology neutral privacy principles, indirect collection of identifiable audit logs or database backups should also count.

The most damaging thing that technologists hear about privacy could be the cynical idea that ‘Technology outpaces the Law’. While we should not underestimate how cyberspace will affect society and its many laws borne in earlier ages, in practical day-to-day terms it is the law that challenges technology, not the other way round. The claim that the law cannot keep up with technology is often a rhetorical device used to embolden developers and entrepreneurs. New technologies can make it easier to break old laws, but the legal principles in most cases still stand. If privacy is the fundamental ‘right to be let alone’, then there is nothing intrinsic to technology that supersedes that right. It turns out that technology neutral privacy laws framed over 30 years ago are powerful against very modern trespasses, like wi-fi snooping by Google and over-zealous use of biometrics by Facebook. So technology in general might only outpace policing.

We tend to sugar-coat privacy. Advocates try to reassure harried managers that ‘privacy is good for business’ but the same sort of naïve slogan only undermined the quality movement in the 1990s. In truth, what’s good for business is peculiar to each business. It is plainly the case that some businesses thrive without paying much attention to privacy, or even by mocking it.

Let’s not shrink from the reality that privacy creates tensions with other objectives of complex information systems. Engineering is all about resolving competing requirements. If we’re serious about ‘Privacy by Design’ and ‘Privacy Engineering’, we need to acknowledge the inherent tensions, and equip designers with the tools and the understanding to optimise privacy alongside all the other complexities of modern information systems.

A better appreciation of the nature Personal Information and of technology-neutral data privacy rules should help to demystify European privacy rulings on matters such as facial recognition and the Right to be Forgotten. The treatment of privacy can then be lifted from a defensive compliance exercise, to a properly balanced discussion of what organisations are seeking to get out of the data they have at their disposal.

Distillation Aftershots Digital Safety, Privacy & Cybersecurity New C-Suite Data to Decisions Security Zero Trust AI ML Machine Learning LLMs Agentic AI Generative AI Robotics Analytics Automation Cloud SaaS PaaS IaaS Quantum Computing Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP CCaaS UCaaS Collaboration Enterprise Service developer Metaverse VR Healthcare Supply Chain Leadership Chief Executive Officer Chief Information Officer Chief Digital Officer Chief Information Security Officer Chief Privacy Officer Chief Technology Officer Chief Data Officer

Atlassian Takes A Big Stride In Team Collaboration

Atlassian Takes A Big Stride In Team Collaboration

Today Atlassian unveiled Stride (not to be confused with the now defunct SocialCast Strides), their new team collaboration platform that is the culmination of several years worth of research, customer feedback (on their current portfolio), acquisitions and in-house development.

Atlassian's current portfolio may be best known in technical and development teams with products such as Jira, BitBucket and Jira Service Desk. However, Atlassian also has a robust offerings in team communication and collaboration with Confluence, HipChat and recently their recently Trello. Over the last few years Atlassian has acquired several communication and collaboration companies including Hall, Blue Jimp, DocTape, WikiDocs and HipChat... but Stride is not a duct-taped together version of those products, instead it's a new product developed by the combined engineering force from those companies.

Stride is positioned in a very competitive market, and at first glance the standard reaction is going to be "Oh, another messaging client". So how does Stride plan to differentiate from tools like Slack, Microsoft Teams, Cisco Spark, Ring Central Glip, Google Hangouts, Unify Circuit, IBM Watson Workspace and others?

1) All the forms of communication you need are included, there is no need for integrations. You get messaging, video, voice, files, tasks and more all natively built in. I agree this is a strong differentiator, and it mirrors the findings I wrote in my report Why Your Organization Should Buy a Collaboration Platform Instead of a Best-of-Breed Solution

2) Fully execute work within a room. Stride is not just about chat, or even about pulling in status updates from other products (ex: Salesforce, ZenDesk, Workday, etc). Instead, Stride allows any post to be turned into a Task or a Decision, enabling teams to not just talk about a project, but actually document the work and the final outcome right inside a Stride Room.

3) Large existing customer base to upsell into. Constellation views Atlassian's position similar to that of Salesforce a decade ago, where their existing product was mainly used by one department (Sales for Salesforce, Engineering for Atlassian) and via an expanded portfolio they plan to reach more people inside existing accounts.

MyPOV

Atlassian Stride is a very strong product for a 1.0 release. Rather than just messaging, it has many features natively built in, eliminating the need for several integrations. When a feature is missing, Atlassian has a robust ecosystem or partners that provide add-ons via their Marketplace. Their freemium model will be attractive to customers looking to get started quickly. For existing HipChat Cloud (not Data Centre) customers the migration to Stride is seamless. Install the client, log-on and all your HipChat content is there. I'd suggest HipChat customers do this sooner rather than later, as I expect Atlassian to depreciate HipChat and focus on Stride. As integration with Atlassian's portfolio (Jira, Trello, Confluence) deepens, Stride will certainly create a challenge for products like Slack which also has a strong developer following.

I was impressed that Stride already has a "While You Were Away" feature, which allows people to quickly catchup on things they've missed. This is similar to Slack's Highlights feature or IBM Watson Workspace's Moments.

I look forward to seeing how Atlassian furthers integration with Trello and Confluence, ideally creating a seemless experience for people to plan and exectute on work.

Future of Work

Digital Transformation Digest: Amazon's Plan for A Second Headquarters, MIT and IBM Team Up for AI, and Atlassian Launches Its Slack Competitor

Digital Transformation Digest: Amazon's Plan for A Second Headquarters, MIT and IBM Team Up for AI, and Atlassian Launches Its Slack Competitor

Constellation Insights

The mega-numbers behind Amazon's second HQ: Amazon is planning to build a second, but equal in scope and stature, headquarters operation and is looking for a U.S. metro area to house it. The scale of the planned project is indeed massive, as the company's press release notes:

Amazon expects to invest over $5 billion in construction and grow this second headquarters to include as many as 50,000 high-paying jobs. In addition to Amazon’s direct hiring and investment, construction and ongoing operation of Amazon HQ2 is expected to create tens of thousands of additional jobs and tens of billions of dollars in additional investment in the surrounding community.

The new headquarters will be a "full equal" to Amazon's current one in Seattle, according to a statement from CEO Jeff Bezos. 

POV: Amazon's RFP specifies interest in metropolitan areas with more than a million people; a "stable and friendly business environment"; locations with the potential to draw strong technical talent; and "communities that think big and creatively when considering locations and real estate options."

Marketwatch determined that 53 cities in the U.S. meet that criteria—or 52 when you eliminate Seattle—along with six Canadian ones. Wherever Amazon's second HQ ends up, it will make a major economic impact on that city, both directly and indirectly, as it would provide instant critical mass for the broader tech business community. 

Amazon's verbiage about friendly business environments and creative thinking suggest the obvious: It's looking for tax breaks and help obtaining land and building supporting infrastructure for the headquarters. On paper, front-runners to land the deal are East Coast cities such as Boston, New York and Atlanta, along with the likes of Denver in the middle-to-west of the nation. 

IBM-MIT team up on AI lab: Big Blue will invest $240 million over 10 years in the MIT-IBM Watson AI Lab, in a bid not only to achieve AI research breakthroughs, but also to get up close and personal with the next generation of AI talent. Here are the key details from the joint announcement:

The collaboration aims to advance AI hardware, software and algorithms related to deep learning and other areas, increase AI's impact on industries, such as health care and cybersecurity, and explore the economic and ethical implications of AI on society. 

The new lab will be one of the largest long-term university-industry AI collaborations to date, mobilizing the talent of more than 100 AI scientists, professors, and students to pursue joint research at IBM's Research Lab in Cambridge—co-located with the IBM Watson Health and IBM Security headquarters in Kendall Square, in Cambridge, Massachusetts—and on the neighboring MIT campus. 

The lab will be co-chaired by IBM Research VP of AI and IBM Q, Dario Gil, and Anantha P. Chandrakasan, dean of MIT's School of Engineering.

MIT and IBM researchers will submit research proposals in the following areas: AI algorithms, next-gen hardware and devices, including quantum computers; industry AI solutions; and how "AI can deliver economic and societal benefits to a broader range of people, nations and enterprises."

The lab's mission will also include encouraging MIT faculty and students "to launch companies that will focus on commercializing AI inventions and technologies" developed there. 

POV: One can imagine IBM being well-poised to acquire those commercialized inventions, as well as the sharp minds behind them. IBM is in a dogfight with Microsoft, Google and others for top-level AI talent; the lab helps it get in on the ground floor with top prospects and build crucial relationships.

MIT's CSAIL (Computer Science and Artificial Intelligence Lab) has been a hot bed of AI research for some time, and partnerships like the new lab will help IBM keep its fingers on the pulse, notes Constellation VP and principal analyst Doug Henschen

Atlassian tees up its Slack competitor, Stride: The modern workplace is plagued by a surfeit of communication tools that can end up overwhelming workers, rather than helping them get stuff done. That's the contention of Atlassian, which has launched Stride, a team communication tool that on a competitive basis is aimed directly at Slack. Here are the key details from its announcement:

Current workplace communication solutions force users to choose between collaboration and creation, requiring them to monitor an endless conveyor belt of conversation without providing the space for deep, focused work. The burden is on the user to prioritize the firehose of communication, manually sift through and remember where critical information is hiding, and extract team decisions and actions from the barrage of text. Compounding the problem is the absence of non-verbal communication inherent in chat-based tools.

Atlassian built Stride to help solve these issues so teams can move work forward. Our brand new communication solution has best-in-class team messaging, audio and video conferencing, and collaboration tools. Stride is the only communication product teams needs to get work done.

Stride also features something called "Focus Mode," which turns off notifications and displays a special status and user presence indicator, giving them "the mental space to go into deep work." Stride keeps collecting what it deems important information while Focus Mode is turned on, and serves it up to the user once they shut it off. 

Atlassian is offering a free version of Stride that has unlimited users but limits storage to 5GB, add-on apps or bots to 10, and up to 25,000 saved messages. A paid version adds functionality and removes storage and other limits for $3 per user per month. 

POV: Atlassian certainly is giving a lot away for free with Stride, and is dramatically undercutting Slack on pricing for the paid version. It may have no choice given how much buzz and visibility Slack has, not to mention the fact Atlassian is still in the process of shedding its image as a collaboration company aimed mostly at software development teams, rather than all types of workers. 

Microsoft Teams, which comes included with Office 365 subscriptions, is perhaps Stride's most important competitor, says Constellation VP and principal analyst Alan Lepofsky. "It's the old 20-year monopoly battle," he says. "If you're already paying for Office, why not use teams?"

Atlassian may not be trying to win large number of new customers, however; rather, the intent may be to get existing customers of its other products to buy into Stride, he adds. That may be easier than you think: Atlassian famously has no direct sales force, instead relying on word of mouth and image to sell its products, Lepofsky notes. 

However, Atlassian may need to invest in market education around Stride, given it overlaps with HipChat, Atlassian's popular team chat app. Atlassian will migrate HipChat cloud users to Stride at no charge, but will continue supporting on-premises HipChat customers. However, Stride is clearly the strategic product going forward.

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Introducing the Business Transformation 150 of Executives Leading Innovative Business Model Transformations

Introducing the Business Transformation 150 of Executives Leading Innovative Business Model Transformations

I’m happy to announce the launch of the Business Transformation 150, an elite list recognizing the top global executives leading innovative business transformation efforts in their organizations. Congratulations to the leaders named in our new program!

The Business Transformation 150 (BT-150) identifies the world’s most influential executives across a variety of industries from entertainment, finance, government, healthcare, higher education, retail and sports. They demonstrate an understanding of how the business environment is transforming in response to disruptive forces and are actively preparing their companies to excel during and after the transformation.

The industry is witnessing a shift toward leaders who are much more digitally capable when it comes to transforming the modern organization. The BT-150 highlights the exemplars of an emerging new sensibility in leadership. Common traits of the winners include a passion for productive disruption, a willingness to share lessons learned, a desire to achieve the art of the possible, and have a strong will to apply exponential technologies to improve economic, social and environmental conditions.

Nominations from peers, industry influencers, technology vendors, and analysts powered the exhaustive, six-month selection process for the BT-150. Those selected will be recognized at Connected Enterprise 2017 October 25- 27 at the Half Moon Bay Ritz-Carlton.

Congrats again to the listed leaders:

  • Robert Alexander, CIO at Capital One
  • Stuart Appley, Managing Director at CBRE         
  • Lisa Baldwin, CIO at Tiffany & Co.
  • Daniel Barchi, CIO at New York Presbyterian Hospital
  • Christophe, Beck, President at Nalco Water (an Ecolab Company)
  • Ganesh Bell, VP & CDO at GE Power
  • Tyler Best, CIO at Hertz
  • Steve Betts, CIO at Health Care Service Corporation
  • Bill Blausey, CIO at Eaton Corporation
  • Kristen Blum, CIO at Frito Lay (PepsiCo)
  • Alexander Bockelmann, CIO/CDO at UNIQA
  • Bertrand Bodson, Chief Digital Officer at Novartis
  • Michael Brady, Global CTO at AIG
  • David Bray, Chief Ventures Officer at NGA
  • Chad Brisendine, VP & CIO at St. Luke's University Health Network
  • Adam Brotman, EVP of Global Retail Operations at Starbucks
  • Julie Bushman, CIO at 3M
  • Blake Cahill, SVP, Global Head of Digital Marketing & Media at Royal Philips
  • Matt Carey, EVP & CIO at Home Depot
  • Mats Carrgard, SVP, Business Performance at Virgin Mobile Middle East & Africa
  • Bob Carrigan, Chairman & CEO at Dun & Bradstreet
  • Suja Chandrasekaran, CIO at Kimberly-Clark
  • Anil Cheriyan, CIO at Suntrust Banks
  • Andrea Chin, Executive Director PMO at Estee Lauder Companies
  • Neetan Chopra, SVP Innovation at Emirates Airlines
  • David Chou, CIO and CDO at Children's Mercy Kansas City
  • Chris Clark, CIO at Levi Strauss
  • Ted Colbert, CIO at Boeing
  • Baron Concors, Global Chief Digital Officer at Pizza Hut
  • Herve Coureil, EVP Information Systems at Schneider Electric
  • Heather Cox, Chief Technology and CDO at USAA
  • Peter Crombecq, CIO at the City of Antwerp
  • Paul Daugherty, CTO and Chief Innovation Officer at Accenture
  • Christopher Desautel, CIO & VP at Berkshire Hathaway
  • Peter Doolan, EVP, Digital Transformation & Innovation at Salesforce.com
  • Nick Drake, Executive Vice President, Marketing & Experience at T-Mobile
  • Lara Druyan, Managing Director, Head of Innovation, West Coast at RBC
  • Elie Elbaz, VP, Digital and Connected Cars at Renault
  • Richie Etwaru, Chief Digital Officer at IMS Quintiles
  • Karen Evans, National Director at US CyberChallenge
  • Sabine Everaet, CIO EMEA & Western Europe BU at Coca-Cola
  • Kim Felix, Vice President, Transportation Technology at UPS
  • Jay Ferro, Global EVP, Chief Information and Technology Office at ExamWorks
  • Victor Fetter, Chief Digital Officer at Vertiv
  • Ken Finnerty, VP, Information Services, Customer Technology at UPS
  • Miguel Gamiño, CTO of New York City
  • Gilberto García, Digital Commercial Model Director at CEMEX
  • Lisa Gelobter, Chief Digital Services Office, US Digital Service, White House
  • Gerri Martin-Flickinger, EVP and CTO at Starbucks
  • Tammy Gilbert, CIO at Fidelity Investments
  • Mike Giresi, CIO at Royal Caribbean Cruises
  • Stephen Gold, CIO & EVP at CVS Health
  • Neil Gomes, Chief Digital Officer & SVP for Technology Innovation and Consumer Experience at Thomas Jefferson University and Health System
  • Prasanna Gopalakrishnan, CIO & CDO at Boston Private
  • Margarita Gosheva, CIO at Siemens
  • Piergiorgio Grossi, CIO at Ducati
  • Mayur Gupta, VP Growth and Marketing at Spotify
  • Dan Gustafson, SVP Information Technology/CIO at Newell Rubbermaid
  • Ben Haines, SVP and CIO at OATH
  • Sami Hassanyeh, CDO at AARP
  • Christopher Heck, Chief Information Officer at Duke Energy
  • Perry Hewitt, VP Marketing at ITHAKA
  • Chris Hjelm, EVP & CIO at Kroger
  • Chris Hummel, CMO at United Rentals
  • Clay Johnson, CIO & EVP at Walmart
  • Milind Kamkolkar, CDO at Sanofi
  • Michael Keithley, CIO at United Talent Agency
  • Jay Kerley, CIO & Group VP at Applied Materials
  • Justin Kershaw, Corporate VP & CIO at Cargill
  • Peter Kim, VP Digital Consumer Engagement at Lego
  • Sunny Kim, VP Innovation at Samsung
  • Marcy Klevorn, Group VP & CIO at Ford Motor Company
  • Terry Kline,  SVP & CIO at Navistar
  • Phil Komarny, Chief Digital Officer at The University of Texas System
  • Barbara Koster, CIO at Prudential Financial
  • Carla Kriwet, Chief Business Leader, Connected Care & Health Informatics at Royal Philips
  • Rich Kylberg, VP Corporate Marketing and Communications at Arrow Electronics
  • Kenny Lauer, VP Marketing and Digital at Golden State Warriors
  • Mary Beth Laughton, SVP of Digital at Sephora
  • Martin Lippert, EVP Global Head of Technology & Operations at MetLife
  • Robert Long, Chief Innovation Officer at Coca-Cola
  • James MacLennan, SVP & CIO at IDEX
  • Dennis Maloney, Chief Digital Officer at Dominos Pizza
  • Shawn Mandel, Chief Digital Officer at TELUS
  • Martin Marcinczyk, VP of Personalization at Comcast
  • Faisal Masud, CTO at Staples
  • Michael Mathews, CIO at Oral Roberts University
  • Meg McCarthy, EVP Operations and Technology at Aetna
  • Sean McCormack, Head of Digital Growth & CTO at Harley-Davidson
  • Kathy McElligott, CTO/CIO at McKesson
  • Stuart McGuigan, CIO at Johnson & Johnson
  • Greg McKelvey, EVP & Chief Digital Officer at FOSSIL
  • Mike McNamara, CIO & CDO at Target
  • Vinay Mehta, CIO at Affinion Group
  • Diana Melick, CIO at AGCO
  • Greg Meyers, CIO at Motorola
  • Gavin Michael, Head of Global Tech at Citi
  • Jared Miller, CTO at Atlanta Falcons
  • Laurie Miller, CIO at Covestro Deutschland AG
  • Sarah Miller, CIO at Neiman Marcus
  • Tom Miller, CIO at Anthem
  • Jamie Moldafksy, CMO at Wells Fargo
  • Jim Mollica, CDO at Under Armour
  • Dennis Moore, Head of Technology at Bridgewater Associates
  • Joanne Moretti, SVP & CMO at Jabil and GM at Radius Innovation & Development
  • Darla, Morse, CIO at Arby's Restaurant Group
  • Paul Moulton, CIO at Costco
  • Patrick Naef, CIO at Emirates Airlines
  • Earl Newsome, CIO at Praxair
  • Tim O'Keefe, CEO at Symmons Industries
  • Stefan Olander, VP Global Digital Innovation at Nike
  • Teresa Ostapower, CDO at AT&T
  • Graeme Payne, CIO at Equifax
  • Steve Philpott, CIO at Western Digital
  • Marc Probst, CIO at Intermountain Healthcare
  • Scott Pulsipher, President at WGU
  • G. Nagesh Rao, CTO & Office of Investment & Innovation at US Small Business Administration
  • Neville Ray, CTO at T-Mobile
  • Jonathan Reichentel, CIO at the City of Palo Alto
  • Therace Risch, CIO at JCPenney
  • Ian Rogers, CDO at LVMH
  • Bruce Ross, CIO at Royal Bank of Canada
  • Vijay Sankaran, CIO at TD Ameritrade
  • Thomas Saueressig, CIO at SAP
  • Dieter Schmidbaur, CIO at Airbus
  • Christoph Schmutz, CIO at Austrian Railways
  • Kurt Schnieders, CIO at Dick's Sporting Goods
  • Chad Sheridan, CIO at USDA
  • Janet Sherlock, CIO at Ralph Lauren
  • Wayne Shurtz, CIO at Sysco
  • Sue Siegel, CEO at GE Ventures
  • Preston Simons, CIO at Aurora Healthcare
  • Barry Simpson, Global CIO at Coca-Cola
  • Gavin Slater, CEO at Australian Digital Transformation Office
  • Kim Smith, CDO at Capgemini
  • Dave Smoley, CIO at AstraZeneca
  • Adam Stanley, Global CIO & Chief Digital Officer at Cushman & Wakefield
  • David Stevens CIO at Maricopa County
  • Kim Stevenson, SVP and GM at Lenovo
  • Jeroen Tas, Chief innovation Officer at Royal Philips
  • Brian Tilzer, CDO at CVS Health
  • Matthew Toner, Managing Director at CBRE Institute
  • Steve Turner, CIO at Walgreens
  • Jim Umberger, VP of Digital Marketing & CRM at Allergan
  • Ron van Kemenade, CIO at ING Bank
  • Rhonda Vetere, CTO at Estee Lauder
  • Craig Walker, CIO at Shell Downstream
  • Ken Washington, VP, Research and Advanced Engineering & Chief Technical Officer at Ford Motor Company
  • Kathleen Wayton, CIO at Southwest
  • Steve Zerby, CIO/CTO at Owens Corning

For more details about the listed executives, visit: https://www.constellationr.com/business-transformation-150

 

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