Results

ShortList Spotlights
September 10, 2026

B2C Marketing Automation: Pegasystems Customer Decision Hub

Marketing Transformation
In her latest Constellation ShortList spotlight, Liz Miller examines how B2C marketing automation is evolving from campaign execution to connected customer decisioning....
Liz Miller
Insights News
September 10, 2026

Adobe reports solid Q3, tops 1 billion monthly active users

Next-Generation Customer Experience
Adobe’s third quarter results handily topped estimates and the company said its AI-first annual recurring revenue was up 150% from a year ago. Incoming CEO Anil Chakravarthy walked...
Larry Dignan
Analyst Blog
July 1, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a c...
Liz Miller
Analyst Blog
June 29, 2026

The CFO-CMO Dynamic: Avoiding the Trap of Misunderstanding

Marketing Transformation
The CMO and CFO have struggled with the age old issue of trying to get a square peg and a round hole to see eye to eye. Thanks to a recent conversation with Pegasystem's CFO, Ken S...
Liz Miller
CR Conversations
June 24, 2026

Pegasystem's Ken Stillwell on Tokenomics and Outcome-Based AI

Marketing Transformation
Somewhere along the way, the AI industry started keeping score by the wrong number. Token leaderboards, token maxing, ever-larger consumption as a badge of sophistication. In a rec...
Liz Miller
Hannah Mason
Insights News
June 4, 2026

My internal monologue reading Anthropic's big idea posts

Innovation & Product-led Growth
Anthropic launched a missive on recursive self-improvement in Claude and how it is writing its own code and building itself. It's fascinating and potentially scary because it's als...
Larry Dignan
Insights News
May 27, 2026

Salesforce delivers strong Q1, ups outlook

Data to Decisions
Salesforce reported better-than-expected first quarter results and raised its outlook. The company said its AI and data annual recurring revenue in the quarter was $3.4 billion. ...
Larry Dignan
Insights News
May 24, 2026

Retailers double down on AI, see productivity and growth ahead

Next-Generation Customer Experience
Retailers are facing uneven consumer demand, customers stretching budgets and inflation that's hitting margins. The one common theme is that retailers are betting technology and AI...
Larry Dignan