Results

Real-Time Data: A Key Cloud Trend for Enterprises in 2022

The unfortunate reality of today’s highly digitized and cloud-powered organizations is that most continue to struggle to reach anything close to the full potential value of their data. Yet for most companies, their data remains the single most under-leveraged, high value asset they have. The CIOs I’ve spoken to in the last several years about challenge this still decry that they still cannot buy or build systems that fully tap into what the organization actually knows from the information already on hand.

The Prime Challenge: Getting Data to Where It Needs to Be

Yet properly unleashing the value of data has long been the primary end goal of enterprise digitization and transformation in most organizations. Building capabilities to manage its growth, velocity, scale, and agility are and will continue to be a foundational activity of a strong business, as well as strategic, future-looking activities like digital transformation. Enterprises have spent the better part of the last decade starting to open up their data silos to unleash data across the organization, all while powering more and more automation with that data. CIOs and tech leaders must now be a strategic "enabler to ensure data fully serves the organization", as I noted recently.

In short, much progress has been made with putting data to work, but it’s still not enough. A large gap remains between what is possible and what many organizations are actually achieving. What's more, this gap has significant disruptive and competitive implications.

The Power of Now: Real-TIme Data as a Strategic Capability

In recent years, there have been several generations of market activity around the tools and technologies to improve how well we can actually use the data that directly informs and empowers our businesses. These cycles have variously included data lakes, data warehouses, backward-looking data analytics, and business intelligence.

More recently, many companies have also begun to aggregate and transform their data storage ecosystems by moving to the cloud. Most recently, the push has been to adopt cloud-native architectures, to tap into better models for using the cloud and make new IT investments more future-proof, among other benefits.

Yet all of this is not sufficiently addressing the core challenge in getting value from an organzation's data estate. One key trend is to use data to enhance analytics capabilities and improve increasingly personalized digital customer journeys. But a surprisingly small number of enterprises have genuinely harnessed the power of the relevant data to achieve the revenue potential that is possible.

The reasons for this, after observing a great many different efforts and their stable of data technologies and techniques over the years: Companies’ most valuable data, created through the countless interactions they have with their customers, still remains too-firmly trapped in the next generation of silos, or if it’s unleashed, cannot be tapped into in sufficient timeframes.

Despite all the investments we’ve made, the very platforms and tools we use to harvest data for our systems themselves can actually foster new silos of operational data. Unexpectedly, these new data farms have expanded rapidly to support urgent and important activities like digital transformation. And that’s not all: As application and IT systems became ever-more decoupled and finer-grained, they have proliferated in number, creating new silos faster than we can eliminate them. Finally, even if data can be accessed, it often cannot be reached rapidly enough to support today’s increasingly fast-moving digital business processes. The key mantra here is simply that data in silos tends to be data not used.

What then can help organizations make the next major functional leap to close the gaps that remain in taking full value from our data? The key to unlocking this major step in progress is realizing that the dramatic increase in the complexity of our data architectures is counterintuitively making it harder to optimize for scale and speed. It is also just layering on costs to optimize for often-narrow scenarios. This sprawl of interlocking of databases and repositories is also quite expensive to license and maintain.

The Value of The Data of Now

Instead, to compete today, it's simply not enough to capture and store bottomless streams of data from the hundreds of applications that power the typical enterprise, then hope to eventually mine it for intelligence at some later date. A new approach is growing in popularity: Tapping into the streams directly as the data moves (or otherwise being able to treat enterprise data in an in-motion manner.) Data innovators have begun to run their businesses and outcompete using real-time data. This is creating real-time intelligence and actions tied to important events or vital changes in the operating environment.

For example, Barracuda Networks, a worldwide leader in threat detection security, application delivery and data protection solutions, has been employing a real-time approach to data using a multicloud-friendly, serverless capability known as Astra DB from DataStax, built on Apache Cassandra, the popular very high-scale NoSQL database. Astra DB’s ability to scale  thousands of simultaneous data flows from around the world to deliver real-time threat detection services literally defines Barracuda’s competitive advantage. Barracuda protects customers with its Advanced Threat Protection (ATP) service, which analyzes traffic across all major threat vectors, including email, web browsing, web applications, remote users, mobile devices, and the network perimeter. They use this low-latency, high-throughput, high-scale data capability to directly enable millions of simultaneous customers to stave off security issues in real-time around the globe with zero latency or downtime.. The ability to tap seamlessly into thousands of simultaneous data flows from around the world into a real-time service is the strategic capability that makes this possible.

The Future Belongs to Simple, Streamlined, Real-Time Cloud-Native Data at Scale

I recently hosted a LinkedIn Live session with my latest predictions on data and digital transformation. In the session I noted that “just having data in all our SaaS systems and our various public clouds and data centers isn’t enough. It's activating that data, it's reaching into it and using it” that matters most at the end of the day. Organizations seeking to make the next big leap in progress will move to new real-time data architectures in the cloud. Businesses that can tap into the real-time windows of their data will be engines of the next generation of innovation and growth. They will better automate operational decisions when it matters most. They will offer compelling, in-the-moment digital experiences that customers now expect and demand.

The enormous challenge – and sustainable advantage -- of turning real-time data into revenue is one that’s faced by most enterprises today. But now there is a new generation of capabilities available – explicitly designed for the highly dynamic and limitless world of the cloud and edge that we are moving rapidly to. Technology leaders can now move to best-of-breed capabilities that enables organizations to break our most vital assets out of their silos, create open and shared operational capabilities that unleash it all, and wield it to its fullest potential.

Additional Research and Analysis

The Cloud Reaches an Inflection Point for the CIO in 2022

CIOs Talk Data Strategy (with quotes from Dion)

The Strategic New Digital Commerce Category of Product-to-Consumer (P2C) Management

How DataStax is Emerging as a Strategic Anchor in Cloud Data Management

What is Web3 and Why It Matters

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ConstellationTV Episode 27

On ConstellationTV <iframe src="https://player.vimeo.com/video/675506646?h=0cc500bc19&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=75194" width="1280" height="720" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" allowfullscreen title="ConstellationTV Episode 27"></iframe>

New Release: Q1 2022 Constellation ShortList™ Portfolio Updates - Week One

We are thrilled to reveal the latest updates to the Constellation ShortList™ portfolio.

The Constellation ShortList™ portfolio highlights the key players when considering investments across all of our coverage areas, including HR tech, healthcare, AI, marketing, customer experience, analytics, machine learning, and more. We update the lists once per year to every six months depending on the category. Our goal is to match the rapidly changing requirements with customer needs and demand.

Today we released 25 new and updated lists:

Each offering meets the threshold criteria as determined by our analysts through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. These reports are part of Constellation’s open research library and are free to download. For more information, visit https://www.constellationr.com/shortlist.

We know the ShortLists™ are starting points in your vendor selection process. If you would like to take advantage of our expertise with software vendor selection, contract negotiations, and partner selection, please reach out to [email protected].

If there’s a coverage area we are missing that you think we should start coverage, please let us know with a short note to ([email protected])

Be sure to check back next Wednesday for the final updates for the quarter.

 

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CR Interviews: Gerald Venzl, Oracle on the new API for MongoDB

The following video is an interview between Holger Mueller, Constellation VP & Principal Analyst, and Gerald Venzl, Distinguished Product Manager at Oracle, on the new API for MongoDB.

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The CUBE Appearance: Analyst Predictions 2022: The Future of Data Management

Sanjeev Mohan, Principal @ SanjMo; Tony Baer, Principal @ dbinsight; Carl Olofson, Research VP @ IDC; Dave Menninger, SVP & Research Director @ Ventana Research; Brad Shimmin, Chief Analyst, AI platforms, Analytics and Data Management @ Omdia; Doug Henschen, VP & Principal Analyst @ Constellation Research, all sit down with Siliconangle Media's Dave Vellante for a CUBE Conversation around Analyst Predictions 2022: The Future of Data Management.

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HOT TAKE: Automation Anywhere acquires Fortress IQ. How does it change the RPA landscape?

Photo by UX Indonesia on Unsplash 

What happened?

SoftBank-backed Automation Anywhere, an RPA company, (currently valued over $7B+) recently acquired FortressIQ, a process mining company, for an undisclosed sum. FortressIQ, founded in 2017 by an ex-GenPact (a BPO outsourcing firm) executive, has technology partnerships with Automation Anywhere’s direct competitors – Blue Prism and Microsoft Power Automate

Why does it matter?

To understand why this is important, you need to understand the Robotic Process Automation (RPA) concept and what is involved in making RPA successful as well. RPA is generally about automating manual work processes by analyzing the inefficiencies, cost, and wastage and improving them by automating them. For any RPA project to be successful, identifying inefficient processes is key. Unearthing the processes to automate, analyzing it, and justifying automation costs to senior management to get approval is a lengthy and expensive process â€“ especially if you bring in outside consulting firms to execute on it. This is where process mining tools come into play. AI-based process mining tools can analyze the data, workflow, and model workflow processes as close to real-life as possible with very little effort. 

With the pandemic and work from home (WFH) in full swing, a lot of IT processes have also moved online – whether it is rolling out digital applications or applying for a mortgage loan application, etc. Many enterprises were not ready for this forced digital maturity. Many of them hired as many warm bodies (aka IT consultants) as they can, to solve this problem in the back office by having many humans in the loop to create a “semi-automated” solution. Many enterprises are tired of paying exorbitant rates to those consultants and are now trying to optimize the loop by automating wherever they can. I wrote a couple of reports about emerging trends in SRE and Incident Management recently on how enterprises are trying to cope with this situation (see the further reading section below).

Business process identification and process mining are about learning the unknowns in the process of mapping known business processes. 

Where do legacy tools fail

Legacy process mining tools mine data logs from ERP, CRM, BPM (Business Process Management), Invoicing systems, etc. to model a business process workflow. The problem with those tools is that they just identify the processes, and the automation tools can automate it, without removing the inefficiencies in the process flow first. These process mining tools read the logs that are generated by the transactions in a specific process. By combining the logs, over many transactions, these tools can map out the process as it is done today. It can get difficult if the logs are dispersed across many systems for a single process. Unless all of the data is fed properly, the tool might land up creating a partial process map which can result in failure. In addition, the tools also assume all of the processes are done in real-time, and in chronological order. If portions of the process are executed in batch mode, those timestamps can create an improper process map as well.  

How Fortress IQ is different

Image Source: FortressIQ. 

Fortress IQ takes a slightly different approach to process mining. They deploy a Virtual Process Analyst (VPA) which is a sensor embedded in user desktops to visually record all activities. Later the recordings are analyzed using AI technology. A combination of computer vision, natural language processing (NLP), and Machine Learning (ML) technologies try to understand the process flow and map out the processes. When deployed across multiple desktops, by capturing various analysts doing the same work, the analysis can reveal the differences and potentially unearth the inefficiencies in the process. After filtering out the noise, and side activities, AI can come out with a clear view of the current process and make recommendations for the most optimized process that can be automated using RPA. One of the major issues is redacting sensitive information from the screenshots/processes captured – AI can help in that front as well while making recommendations. Fortress IQ’s DevOps accelerator packs for industry verticals are a good addition for process mining in old-school industries with a closed mindset.  

Understanding the current processes and identifying inefficiencies is key to figuring out the optimal process to automate, hence FortressIQ’s motto â€œunderstand today, plan for a better tomorrow with process intelligence” makes a lot of sense. Most of the RPA projects fail because they fail to identify the unknowns properly during the process identification which is a very complex work including interviews with process workers, stakeholders, business analysts, and creating process diagrams that may not reflect the true picture with the true hidden nuances.  

Current Landscape

The field is getting competitive with many smaller players popping in the market - Celonis, Kryon, MiniT, SmartSense, ProDiscovery, ABBYY, Kofax, PuzzleData to name a few. Though some of these players with unicorn valuations are not that small anymore.

This space has been acquisition galore for the last few years: 

  1. In Aug 2019, ABBYY acquired TimelinePI 
  2. In Oct 2019, RPA company UIPath acquired Stepshot and ProcessGold 
  3. In May 2020, Microsoft acquired Softomotive to be part of Microsoft Power Automate. 
  4. In Jul 2020, IBM acquired RPA company WDG Automation 
  5. In Jan 2021, SAP acquired gemmal process automation company Signavio 
  6. In March 2021, ServiceNow acquired an Indian RPA company Intellibot.io.  
  7. In April 2021, IBM acquired process mining software company MyInvenio  
  8. In Aug 2021, Salesforce/MuleSoft acquired RPA company Servicetrace 
  9. In Aug 2021, Appian acquired process mining software company Lana Labs 
  10. In Oct 2021, Microsoft acquired Clear Software 
  11. In Oct 2021, process mining software company Celonis acquired Lense.io 

Constellation POV 

We at constellation think this is a good acquisition by Automation Anywhere to justify businesses’ money spent in RPA by showing the inefficiencies in current processes without spending a lot of money upfront. We also expect M&A to continue and will consolidate the smaller players to join hands with the bigger backer for business expansion and survivability. There is a lot of VC money is flowing into this space in the last few years, obviously, they will expect to get returns sooner than later.  

Many RPA projects fail because of poor process identification. In addition, many of the inefficient front and back-office business processes still remain undiscovered as no one thought of it. This is where AI-driven process mining tools such as Fortress IQ can help to identify many processes to automate in a very short period. If you don’t know what is broken, it is hard to fix it. 

Recommendation

Given that the announcement just came out, and the fact that Automation Anywhere and Fortress IQ are not fully integrated one needs to exercise caution before going full onboard. It is also worth exploring other tools in the market to figure out how to identify inefficient processes faster, and with all hidden nuances, before engaging in full-blown RPA projects. This will increase the success rate of such projects.

Further Reading

Constellation Short List for RPA tools

2022 Trends in Incident Management

2022 Trends in Site Reliability Engineering

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A CX Warning: The Metaverse Won't Be as Forgiving as Web 2.0

Numerous use cases and business imperatives have been outlined for those willing to be the early disruptors shaping the metaverse economy. The truth is many will not have the willpower to be part of this advance party. Much like the early trailblazers in the Age of Digital Innocence or the Age of Digital Giants, those willing to take the leaps and chances will serve as aspirational landmarks on the road into the metaverse.

There are two conversations that today’s Customer Experience (CX) leaders, from marketing to sales to service, need to have: first, what is the metaverse and second, what is our place in the metaverse economy?

In one line, what is the metaverse? It is an infinite domain of shared immersive experiences in which commerce, community and currency co-exist and are co-created. By nature, and by design, the metaverse transcends defined boundaries of “physical” and “digital”. In terms of an experience, the metaverse is where a ride on a stationary bike is a fully immersed and connected experience where riders don’t watch a screen but don goggles to be IN the room with a community. Currency, mined by the power generated by a bike in the physical world, allows riders to tip their instructor and pay for virtual waters for friends.

It could be argued that capacity exists today. But, in the fully realized metaverse, before class starts, riders can stop off at the virtual grocery store, pick up some essentials and before the cooldown of their workout is over, real groceries are delivered to a real front door.

If the metaverse is an ecosystem of shared immersive experiences, what is the role of CX leaders in the metaverse?

A line from a Constellation report just released on the metaverse economy summarizes perfectly:

“Entry into the metaverse should take a purpose driven and brand led approach. Identify areas where the brand has market permission to introduce, participate, and lead.”

In a world in which a brand needs to be willing to bring 50% of a shared experience to the table, what will the purpose, tone and tenor of that approach be? Will brands let down their guard and co-create in the moment? Or will we wrap the same push-centric communications of web 2.0, delivered through VR goggles?

The difference is the metaverse economy won’t just be about the technologies and platforms required to exist within it. The difference will be the participant’s expectations about experiences within an economy where each individual is shaping and creating economies of value and experience around (and about) themselves. Brands won’t “get a break” when the one-way street of push communications is passed off as an experience. The mere presence of digital content won’t pass as an experience. Just calling something the metaverse won't make it so.

So CX leaders beware. You won’t be able to “campaign your way” through the metaverse. If you want to participate in the metaverse economy, start by asking what purpose your brand has and what value your brand can provide. What will your 50% of any shared experience be?

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HOT TAKE: MICROSOFT THROWS A PUNCH HEARD ROUND THE METAVERSE WITH THE ACTIVISION BLIZZARD PICK UP

Is this what a battle line looks like in the metaverse?

Is this a play to dominate and reshape the gaming industry? Is this a play for cloud dominance? Did Microsoft and its CEO known for empathy actually smell blood in the water after headline making employee misconduct charges chased other takers from the table?

No matter how you slice it, the $68.7 billion deal just made the whole metaverse conversation a WHOLE lot more interesting.

First, let’s break down what we know about the deal. Microsoft is set to acquire Activision Blizzard, including mega gaming titles such as Call of Duty, World of Warcraft, Overwatch, Diablo along with mobile and social gaming titles like Candy Crush (before you laugh, it had $1.19 in revenues in 2020 alone) in an all cash deal. Plans are already underway to include many of these blockbuster titles to Microsoft's XBox Game Pass and PC Game Pass. It is worth noting that Activision Blizzard isn’t just a gaming company: it still has a movie production company, eSports league and eSports content network in its portfolio. It also has a TON of workloads in the cloud that gives Azure some new bragging rights against the likes of Google Cloud (who inked a 2020 deal with Activision Blizzard to be the preferred cloud provider and YouTube the exclusive streaming destination).

Let’s just say the rough stuff out loud first: Microsoft struck when the time was right and got one heck of a deal. The rumors, charges and negative press about Activision Blizzard have been swirling for a while. The lawsuit and subsequent investigations have just been the tipping point. Rumor has it there were NO other takers when Activision Blizzard first made the acquisition rounds.

The truth is that Activision Blizzard has been losing loyal long-time players disillusioned with the lack of player-first decision making that Blizzard, specifically, had been known for with the rise of massively multiplayer online games like World of Warcraft. You know you have a problem when your employees (2,000 of them) stage a walk out that prompts thousands of players online to stage a virtual walkout with many of the games top influencers and streamers leaving the game and taking their legions of viewers with them.

The bottom line is that Activision Blizzard’s content portfolio is worth the massive bags-o-billion being rolled into Santa Monica. And most don’t anticipate embattled Activision founder and Activision Blizzard CEO Bobby Kotick getting comfy in a corner suite on a Microsoft campus any time soon.

But let’s dive into this question: What’s worth more than the content? Arguably…the ownership and control of one of the broadest graphs of consumer data imaginable. Sure, Meta may have access to the data across Facebook, WhatsApp and Instagram…but now, Microsoft suddenly has console, PC, mobile and social gaming profiles and data access. With the acquisition they become the 3rd largest gaming player. But more than posture, Microsoft now has a WHOLE new set of building blocks too with the gaming, subscription, and now that whole massive multiplayer immersive universe creation thing going on. It’s a different multiverse ballgame.

The metaverse economy (which Ray has JUST published an epic report on) will stack five key components that provide the very platform on which creator economies and consumption models will exist within fully immersive digital networks (see below). There are few entities better prepared than gaming and movie studios to build these platforms.

Microsoft’s building materials to establish a metaverse platform has suddenly become FAR more interesting. They have the hardware and cloud aspect of the metaverse stack, and thanks to hardware innovations made on the Xbox hardware itself, have security chips and technologies to establish new security measures for the metaverse stack and network. Add to this the content, expertise in managing, building and engaging MMO players and influencers, the subscription network and player infrastructure to not just create a community but co-create an economy for that community online…this puts Microsoft in instant rival posture to Meta, Apple, Tencent, Epic and Unity.

But let’s extend this just a step down the road…in a fully established metaverse thru which a robust metaverse economy can thrive…gaming and entertainment can’t be the only experiences available. Instead, in this next decentralized and data-driven co-created economy, work and life will also be a collaborative connected effort. So all of a sudden, the lines of business across Microsoft (office, azure and gaming) start to reemerge as key paths and critical infrastructure to a fully formed and fully immersive metaverse.

The metaverse economy will demand that networks and economies transcend the traditional norms of place and space. Who better than Microsoft to draw the first significant battle line in who will build a platform instead of just painting a doorway into the metaverse blue?

While the metaverse may not be “really real” today…these newly painted battle lines sure are. Don’t expect this to be the last salvo.

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News Analysis: MIcrosoft Doubles Down On The Metaverse With $68.7 B Offer For Activision

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Microsoft XBox Activision Blizzard 

Microsoft's Biggest Acquisition Is All About Moving To Metaverse

On January 18th, 2022, MIcrosoft announced its intent to acquire Activision Blizzard for $68.7 billion in an all cash offer.  As the metaverse economy heats up, this move gives MIcrosoft several advantages including:

  • Beefed up market presence in the gaming industry and a base in the creation of metaverse worlds.  Constellation estimates that the combined deal will give MIcrosoft more than 10% of the gaming market. Activision titles such as Warcraft, Diablo, Overwatch, Call of Duty, and Candy Crush join Microsoft's Xbox game pass and PC Game pass. The massive collection of titles and digital assets can be leveraged to grow the 25 million subscribers on XBox Game Pass. 

    POV: Gaming software companies along with movie studios are a great place to build a platform for future worlds.  The acquisition is a bet on building a metaverse platform to rival Apple, Epic, Meta, Niantic, Roblox, and Unity.  In 2021, MIcrosoft added to its gaming library with its acquisition of Bethesda for $7.5 billion.  While this may seem aggressive, MIcrosoft has had to compete with Tencent and Sony's buying sprees.

  • Pressure to improve Hololens hardware and retain metaverse talent.  Microsoft has had the hardware aspects of the metaverse stack and a significant gaming library.  While Hololens was innovative when launched in 2015, the pace of development has been slow and competitors such as Meta's Ocuclus, Sony, HTC, and Valve have run rings around Microsoft's Hololens 2 in quality, battery life, speed, and price.

    POV: The doubling down on gaming and metaverse should give Microsoft's gaming chief, Phil Spencer, new ammo to make the improvements in Hololens 3 that will take the hardware to the next level and drive cross-sell.  Hopefully these actions will stem the defections of metaverse talent from Microsoft as the Wall Street Journal has reported a brain drain to Meta.  Recruiters have confirmed key talent headed to Apple, Epic, Nviidia, Unity and others.

  • Win over Google Cloud for gaming workloads and loss to YouTube Ad revenue.  Blizzard's origiinal footprint included 10 AT&T data centers for hosting World of Warcraft.  At some point, AWS played a role in the hosting but over time Jacques Erasmus, CIO of Activision Blizzard, consolidated the sprawling network of data centers and colocation contracts.  Candy Crush was an origiinal Google Cloud customer.  Eventually, Google won the Activision Blizzard account in 2020 amidst much fan fare.  Google even paid Activision Blizzard $160 million over three years for exclusive streaming rights for events and eSports leagues on Google's YouTube properties.

    POV: The win puts MIcrosoft Azure in a great position for hosting the significant gaming workloads.  With a handover expected in 2023, Google Cloud will lose a key tenant and ad driver for YouTube.  Microsoft will gain valuable experience in hosting metaverse worlds and attempt to bring more users onto Microsoft platforms.

The Bottom Line: Expect More Partnerships And Mergers As Vendors Rush Into The Metaverse

Constellation predicts that advances in the metaverse economy will provide a critical element of the “Great Refactoring” ahead and a $21.7 trillion market by 2030.  Massive consolidation ahead will come as metaverse players seek to gain proficiency across the five layers of the Metaverse Economy (see Figure 1).  There will be an arms race for all aspects of the metaverse economy which includes the interfaces (hardware), the metaverse worlds, the DAOs, the value exchanges in crypto, tokens and coins, and the Web 30 infrastructure. 

Figure 1. The Five Layers Of The Metaverse Economy

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Enterprises interested in the metaverse economy can start by applying the 43 enterprise use cases that focus on engagement and experiences to support the future of work, employee experience, customer experience, and commerce.

To access the report: go to the Constellation website

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