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The Role of AI in Sustainability | Sustainability 50 Interviews

The Role of AI in Sustainability | Sustainability 50 Interviews

Constellation Insights Editor-in-Chief Larry Dignan interviews Sandeep Chandna, a 2024 Sustainability 50 winner and Chief Sustainability Officer of Tech Mahindra about how he's using #ai #technology to transform sustainability initiatives.

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Platform Based Communications Approach for Unified Experience

Platform Based Communications Approach for Unified Experience

Dion Hinchcliffe, VP and Principal Analyst at Constellation Research, explains how digital experience benefits from a systemic approach.

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What is an iPaaS? Integration Platform as a Service Explained

What is an iPaaS? Integration Platform as a Service Explained

Constellation Research explains the components and trends in Integration Platform as a Service and what to expect in a next-generation iPaaS offering.

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Boomi aims to ease SAP Datasphere migrations

Boomi aims to ease SAP Datasphere migrations

Boomi said it has enhanced Boomi for SAP to ease the migration of business data into SAP Datasphere.

The move, outlined at Boomi World, aims to solve a pain point for SAP customers that face the end of support for SAP Business Warehouse at the end of 2027. SAP customers have groused about SAP Datasphere as well as the need to support third party data outside of SAP systems.

For SAP, Datasphere is a critical part of its process and automation plans since it can ride alongside SAP Signavio and LeanIX. SAP is also partnered with UiPath for its automation platform. Celonis is also frequently plugged into SAP systems. There are multiple players that want to be your automation platform.

Boomi's plan is to use Boomi for SAP to accelerate the transition to SAP Datasphere on AWS through its iPaaS and Amazon Redshift. Boomi noted that today "the move to SAP Datasphere requires significant investment and substantial effort from highly-skilled individuals."

Steve Lucas, Boomi CEO, said the company's Enterprise Platform combined with AWS is a more cost effective way to move to SAP Datasphere because customers can avoid SAP Business Warehouse upgrades and staging areas, have more efficient data tiering to SAP Datasphere and Redshift and integrate and prepare data better for AI and analytics.

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Arm's data center takeover: A lumpy revolution

Arm's data center takeover: A lumpy revolution

Arm Holdings' chip designs may take over the data center over time as GPUs, cloud custom processors and Nvidia's march to AI factories gains momentum. But the road to licensing and royalty nirvana is going to be lumpy.

And lumpy it is for Arm's fourth quarter results and first quarter outlook. Arm's third quarter ascent caught Wall Street by surprise, but the fourth quarter earnings and first quarter outlook had to deal with much higher expectations.

The chip designer said first quarter non-GAAP earnings will be between 32 cents a share to 36 cents a share on revenue between $875 million to $925 million. Fiscal 2025 revenue will be between $3.8 billion and $4.2 billion with adjusted earnings of $1.45 a share and $1.65 a share. The first quarter outlook was above estimates and the fiscal year guidance was in line. 

Higher expectations go with the territory when shares year to date were up 41% going into an earnings report. Arm peaked at $164 after its third quarter report and will fall under $100 today. In other words, Arm has gone from a poster child of trickle-down generative AI economics to not being able to deliver the growth expected.

As with most things in life, the truth lies in the middle. For Arm, that truth looks promising, but chip designs take time to work through data center buildouts. Also keep in mind that Arm stands to benefit from AI processing at the edge--namely AI PCs and smartphones.

Here's a look at the moving parts of Arm.

Future growth is all about royalty revenue from chips based on Armv9 designs. In the fourth quarter, Arm said Armv9 technology contributed 20% of royalty revenue due to smartphones, servers, IoT and networking devices. That's up from 15% in the third quarter.

Arm CEO Rene Haas said on the company's earnings conference call.

"What we're seeing is the acceleration of v8 to v9, which drives not only better royalties, but we're also seeing more CPUs inside the chip, which compounds that royalty growth really across all end markets. V9 adoption will only continue to increase."

V9 adoption will be faster than previous Arm designs because of the uptake in infrastructure and subsystems.

That uptake of Armv9 takes time and revenue recognition may be lumpy. CFO Jason Child said licensing revenue will be "lumpy" due to timing of revenue recognition. Arm said the first half of fiscal 2025 will be about 40% of licensing revenue for the year. Royalty revenue will continue to grow in the mid-20% range. Child said Arm has a pipeline of new licenses and royalty bearing chips to maintain revenue growth of 20% for fiscal 2026 and 2027.

Nvidia is Arm's BFF. Nvidia's surge is going to bring Arm along for the ride. Haas said:

"With Nvidia's most recent announcement, Grace Blackwell, you are going to see an acceleration of Arm in the data center in these AI applications. One of the benefits that you get in terms of designing a chip such as Grace Blackwell is by integrating the Arm CPU with the Nvidia GPU, you're able to get an interconnect between the CPU and the GPU that allows for a much higher access to memory, which is one of the limiting factors is for training and inference applications."

Don't forget the CPU play. Seventy percent of the world's population is using Arm-based CPUs. Those CPUs will become an AI play as AI workloads are moved to the edge. "Our licensing activity is probably the best proxy for that. The way to think about licensing revenue as it applies to Al is as software is moving faster than hardware, the hardware designs need to be upgraded quickly to make sure they can capture the needs of these new Al workloads," said Haas.

Hyperscalers will pay Arm because they need energy efficiency. Google's Axion processor is custom and based on Arm and will be used for inference and training. AWS' Graviton and Trainium are Arm as is Microsoft's custom processor. And then there's the big fish in Nvidia's Grace Blackwell superchip.

Networking is a market. Arm recently announced Ethos-U85, which adds transformer network support to Arm Ethos products, which aim to bring genAI to embedded devices.

Compute subsystems will bring Arm more growth. Arm said it will see growth from Arm Compute Subsystems (CSS), which integrate various Arm technologies for more off-the-shelf components.

Haas said:

"And our first customer in the Neoverse space doing a design, Microsoft, their Cobalt chip is now ramping. We are oversubscribed on this compute subsystem strategy. We have far more demand for the product than anticipated, and we are anticipating growing that significantly over time."

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Boomi melds API management, AI integration via platform updates, two acquisitions

Boomi melds API management, AI integration via platform updates, two acquisitions

Boomi outlined a vision that puts integration platform as a service (iPaaS) at the heart of connecting AI agents as well as APIs and announced the acquisitions of APIIDA's federated API management business and API management assets from Cloud Software Group.

Speaking at Boomi World, CEO Steve Lucas said the company is looking to end "operational overhead and API sprawl" with its platform and enable scale for AI use cases.

Lucas said: "Connectivity remains a critical challenge for almost every organization. The chief culprit is digital fragmentation, a byproduct of digital shifts that, paradoxically, lead to digital silos and disjointed technical architectures that leave the average enterprise now juggling over 364 applications and numerous API gateways. AI thrives on reliable, secure, and current data, yet too often, this data is fragmented, difficult to govern, and not securely managed."

Boomi's Enterprise Platform aims to address those issues with new features for API management in AI, out-of-box AI agents as well as automated AI orchestration workflows, and tools to manage data quality, data lineage and metadata management.

Key additions include Boomi's platform include:

  • The Boomi AI agent framework, which integrates various agents.
  • Boomi Answers, an agent for prescriptive help.
  • Boomi DataDetective, an agent for classifying data fields and protecting sensitive data and tracking data movement.
  • Boomi DesignGen, an agent for building integrations.
  • Boomi Scribe, which automatically documents existing and built-by-AI integrations.
  • The ability to add third party agents via APIs as well as Boomi GPT. To that end, Boomi announced a partnership with Vianai Systems, which provides conversational AI tools for finance.
  • Boomi DataHub, a data access layer for integration pipelines and master data management.

Constellation Research analyst Doug Henschen is at Boomi World and relayed the following take:

"Boomi shared a very forward-looking vision at BoomiWorld 24 for GenAI agent-assisted integration and automation. The four agents initially released -- Boomi Answers for prescriptive assistance, Boomi DataDetective for automatically classifying data and detecting PII, Boomi DesignGen for autonomously generating integrations, and Boomi Scribe for documenting existing integrations – are right in Boomi’s integration and automation wheelhouse, but company CEO, Steve Lucas, also promised an ambitious variety of agents yet to come to the Boomi Agent Garden. From financial analysis to dashboard building to marketing automation, Lucas wasn’t shy about promising broad-ranging, GenAI-based capabilities yet to come, whether provided by Boomi or by third-party partners."

 

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SAP, IBM Consulting pair up on process transformation, genAI

SAP, IBM Consulting pair up on process transformation, genAI

IBM and SAP said they will collaborate on generative AI models aimed at industries.

The "Value Generation" partnership will focus on generative AI and industry cloud applications. SAP is trying to migrate its customer base to the cloud and S4/HANA via its RISE with SAP program. IBM's approach to generative AI includes an open ecosystem and models that are focused on industries and specific use cases.

SAP and IBM have been partners for decades and have a bevy of joint customers across industries. This generative AI partnership revolves around IBM Consulting, which is already helping migrate SAP customers.

The companies said IBM Consulting and SAP will focus on the following areas revolving around RISE with SAP.

  • AI and process improvements. IBM and SAP said the two companies are looking to leverage AI in SAP business problems for industry cloud applications. IBM will extend AI into SAP-driven finance, supply chain and human capital management systems. IBM will also use SAP Signavio for process mining and SAP Business AI to retool processes.
  • Industry generative AI use cases. The two companies said they will focus on industrial manufacturing, consumer packaged goods, retail, defense, automotive and utilities. IBM is building models for these industries already and would tie in SAP processes.
  • Reference architectures. IBM and SAP said they will provide reference architectures to define data, process, systems, orchestration and automation. IBM said it will leverage SAP BTP, SAP Signavio and LeanIX. IBM Consulting is a big partner of Celonis and UiPath too.
  • IBM models available on SAP. IBM said watsonx will be available on SAP's Generative AI Hub so its Granite model family will be available across SAP apps.

 

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ServiceNow to integrate Now Assist with Microsoft Copilot

ServiceNow to integrate Now Assist with Microsoft Copilot

ServiceNow and Microsoft are integrating their respective generative AI bots, ServiceNow Now Assist and Microsoft Copilot, respectively.

The news, delivered in ServiceNow's Knowledge 2024, is part of ServiceNow's effort to partner with a wide range of enterprise software players including Microsoft and SAP. ServiceNow and Microsoft said their updated strategic alliance will bring the companies' generative AI assistants into one experience.

According to ServiceNow and Microsoft, the generative AI integration will be available in the Fall.

ServiceNow Knowledge 2024: Model choices, genAI everywhere, automation, process optimization

Here's a look at the details:

  • ServiceNow's Now Assist and its workflows will be integrated into Microsoft Copilot to execute productivity tasks from various apps.
  • CJ Desai, president and chief operating officer at ServiceNow, noted that large enterprise players will have to collaborate to benefit customers.
  • The integration is designed to reduce context switching between apps.
  • ServiceNow's assistants will be available within Microsoft 365.
  • Copilot will be able to hand off employee requests to Now Assist from within Microsoft Teams.

Going forward, the companies said employees will be able to use Copilot in Microsoft 365 applications from ServiceNow to create documents based on ServiceNow prompts.

Separately, ServiceNow enhanced its Contract Management Pro, Security Operations and Field Service Management applications with AI-enabled collaboration and process tools. The company also announced an integration of IBM's watsonx and Now Assist. 

See more:

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Twilio's second quarter revenue outlook light

Twilio's second quarter revenue outlook light

Twilio reported better-than-expected first quarter earnings, but its second quarter revenue outlook was light.

The company reported a first quarter net loss of $55 million, or 31 cents a share, on revenue of $1.047 billion, up 4% from a year ago. Adjusted earnings were 80 cents a share, which were 21 cents a share ahead of Wall Street estimates.

As for the outlook, Twilio projected revenue of $1.05 billion to $1.06 billion with non-GAAP earnings of 64 cents a share to 68 cents a share. Wall Street was looking for non-GAAP second quarter earnings of 62 cents a share on revenue of $1.08 billion.

Overall, Twilio growth is anemic, but the company is improving operating efficiency.  Khozema Shipchandler, CEO of Twilio, said "we are operating with greater financial discipline, operational rigor, and focus on innovation than ever before."

Since its last earnings report, Twilio has evaluated its Segment unit and decided to keep it. Twilio said it authorized another $2 billion to repurchase shares on top of the $1 billion it approved in February.

For the full year, Twilio is projecting revenue growth of 5% to 10%.

Here's a look at Twilio's first quarter key facts:

  • The company ended the quarter with 5,582 employees.
  • It had 313,000 active customer accounts as of March 31, up from 300,000 a year ago.
  • Communications revenue was $972 million, up 4% from a year ago, with operating profit of $249 million.
  • Segment revenue was $75 million with an operating loss of $21 million.

Shipchandler said on an earnings conference call:

"We made progress on a number of our AI products and are driving better synergies with our Communications and Segment products. In Q1, we announced Agent Copilot, our first of three launches in 2024, where Twilio will natively embed Segment into Twilio's Communications products. With Agent Copilot, we've embedded Unified Profiles powered by Segment within Flex, giving agents deeper insights into their customers' behaviors and preferences. By accessing the real-time data from Unified Profiles, Agent Copilot assists in intelligent routing to agents and provides them with actionable insights for each customer interaction, automating and enhancing agent productivity while reducing resolution times. Agent Copilot and Unified Profiles are currently in public beta."

He added that Twilio has integrated with Databricks and Snowflake so data can flow between Twilio and the data platforms. 

Next-Generation Customer Experience Chief Information Officer

Apple launches M4 ahead of what's likely to be AI-heavy WWDC

Apple launches M4 ahead of what's likely to be AI-heavy WWDC

Apple launched new iPads, but its latest M4 processor stole the show. The M4, and a heavy dose of AI talk, represented the latest effort by Apple to show that it won't be a generative AI laggard.

With its latest financial results, Apple CEO Tim Cook went out of his way to talk about AI, how it can fuel another hardware upgrade cycle and reiterate that the company is investing in the space. "We continue to feel very bullish about our opportunity and generative AI we are making significant investments and we're looking forward to sharing some very exciting things with our customers soon," said Cook last week.

Enter the M4 launch (and oh yeah the iPads). The M4 will power the new iPad Pro, use second-generation 3-nanometer technology and is a system on a chip that has up to a 10-core CPU and new 10-core GPU. M4 also has Apple's latest Neural Engine that can handle up to 38 trillion operations. And the kicker is that the M4 "is faster than the neural processing unit of any AI PC today," said Apple, which didn't mention a core count for its neural processing unit.

That AI PC reference has nothing to do with Qualcomm Snapdragon processors powering a wave of AI PCs coming and Microsoft's Surface event on deck I'm sure. 

Apple's M4 launch comes amid a Wall Street Journal report highlighting ACDC, or Apple Chips in Data Center. According to the WSJ, Apple is working on its own AI chips for its data centers. Then again, who isn't working on custom AI chips? Meta, AWS, Google and Microsoft all are building their own AI chips.

You can see where this is headed: WWDC and a lot of AI. Cook can't stop teasing WWDC and what'll be an AI-heavy narrative. He ended the iPad presentation with: "We can't wait to see what users do with these incredible new iPads. And we look forward to seeing you next month at WWDC where we'll talk about the future of our platforms. And share some exciting details about what's to come."

Constellation Research Holger Mueller said Apple can go a few directions with the AI theme. Mueller said Apple's AI theme is likely to feature a heavy dose of walled garden. Apple's AI strategy won't be about generative AI for all because it'll be designed more for the Apple ecosystem.

"At WWDC, Apple needs developers to build apps for the Apple Walled Garden AI (AWGAI)," he quipped.

And those iPads...

Lost in the M4 news was Apple's new iPads, which will go a long way toward revamping the tablet portfolio. The company launched two new iPad Pro models, 13-inch and 11-inch, with the M4 chip, Ultra Retina XDR display and new accessories with a new Apple Pencil Pro and Magic Keyboard. Apple claims the iPad Pro is the company’s thinnest product ever. With the launch, Apple appears to be positioning the iPad Pro as an AI PC killer--at least until new MacBooks launch.

The iPad Pro with M4 will feature silver and space black finishes with 256GB, 512GB, 1TB and 2TB configurations. The starting price for the 11-inch iPad Pro is $999 with Wi-Fi. The 13-inch iPad Pro starts at $1,299. An Apple Pencil Pro will run you $129 and the new Magic Keyboard will cost $299 for the 11-inch device and $349 for the 13-inch version.

The iPad Air, which has the M2 chip, comes in 11-inch and 13-inch versions, support for the Apple Pencil Pro. The 11-inch iPad Air starts at $599 and the 13-inch is $799.

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