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ShortList

Constellation ShortList™ Services-Centric Cloud ERP

Tech Optimization
About This Constellation ShortListâ„¢ Services-centric enterprise resource planning (ERP) provides financials and professional services capabilities for organizations that deliver services to customers. The most important resource in services…
R Ray Wang
ShortList

Constellation ShortList™ Hybrid-Cloud and MultiCloud NoSQL Databases

Data to Decisions
About This Constellation ShortListâ„¢ This ShortList presents Constellation’s pick of NoSQL databases (including document databases, key-value stores, column stores and graph databases) that are available both as software and as…
R Ray Wang
ShortList

Constellation ShortList™ Citizen Developer Low Code Tools and Platforms

Future of Work
About This Constellation ShortListâ„¢ Citizen development is the enablement of the typical worker with low-friction tools to create useful applications on their own, with as little outside assistance as possible. Citizen developer low-code…
Holger Mueller
CR Pulse

Revenue Platforms: Revenue Grid

Next-Generation Customer Experience
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as tools for improving on the foundational limitations of legacy sales automation systems, they have…
Martin Schneider
CR Pulse

Employee Experience Platforms: Workhuman

Next-Generation Customer Experience
Market Description Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee experience (EX) platform market aims to improve the work environment through surveys, goal management…
R Ray Wang
Big Idea

The Urgent Case For Healthcare Data Interoperability

Data to Decisions
Executive Summary Healthcare systems around the world are facing a confluence of challenges such as aging and declining populations, rising cost of delivery, clinical workforce shortages, and increasing expectations for better outcomes at lower prices. Although healthcare…
R Ray Wang
CR Pulse

Observability Platforms: Elastic

Data to Decisions
Market Description Given the high velocity DevOps–induced explosion in IT operations (ITOps) data growth, enterprises are struggling with legacy observability tools; cost overruns; and overworked ITOps, support, and system reliability engineering (SRE) teams…
Andy Thurai
CR Pulse

Observability Platforms: LogicMonitor

Data to Decisions
Market Description Given the high velocity DevOps–induced explosion in IT operations (ITOps) data growth, enterprises are struggling with legacy observability tools; cost overruns; and overworked ITOps, support, and system reliability engineering (SRE) teams…
Andy Thurai
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
Executive Summary This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need for enabling artificial intelligence (AI), insights, next-generation applications, …
Holger Mueller
CR Pulse

Customer Success Software: Totango

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion—revenue opportunities. Customer success software differs from…
Martin Schneider
Case Study

Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

Data to Decisions
Customer Story Spotlight Lowe’s has laid the groundwork and is starting to leverage artificial intelligence (AI) throughout its operations, including instore experiences across multiple channels and back-end supply chain processes. The plan is to invest in…
Larry Dignan
Trends

2025 Observability Trends

Data to Decisions
Executive Summary Almost every business depends on its IT systems. For some organizations, digital is the only way they conduct their business. For all of those enterprises, their business resilience depends on their IT resilience. Consequently, IT and digital operations have…
Andy Thurai
CR Pulse

Revenue Platforms: Openprise

Data to Decisions
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as tools for improving on the foundational limitations of legacy sales automation systems, they have…
Martin Schneider
CR Pulse

Revenue Platforms: Gong

Data to Decisions
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as tools for improving on the foundational limitations of legacy sales automation systems, they have…
Martin Schneider
Trends

2025 Employee Experience Trends

Future of Work
Introduction Amid macro forces of automation and artificial intelligence (AI), companies continue to invest in keeping their existing human employees happy and engaged. The employee experience (EX) platform market is designed to improve the work environment through surveys,…
R Ray Wang
Quarks

Seven Big Themes in Tech for the Next Presidency

Future of Work
Introduction For the most part, tech has done well regardless of presidential administrations due to light regulation of the industry overall. This has allowed large digital giants to emerge and dominate global markets across a multitude of industries. Amid a national…
R Ray Wang
Best Practices

AI Enters the PaaS Phase: Why Amazon Bedrock Shows the Way

Data to Decisions
Executive Summary This report covers current and evolving trends in the artificial intelligence (AI) space. The fast progression from pure compute and infrastructure advances has evolved into a platform phase, which abstracts the underlying infrastructure and simplifies the…
Holger Mueller
CR Pulse

Employee Experience Platforms: Culture Amp

Future of Work
Executive Summary Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee experience (EX) platform market aims to improve the work environment through surveys, goal management,…
R Ray Wang
Market Overview

Building Vibrant Marketplace Ecosystems for the Future

Tech Optimization
Executive Summary The enterprise software marketplace landscape is rapidly evolving, offering businesses a curated platform for discovering, purchasing, and deploying software solutions tailored to their specific needs. These digital marketplaces, operated by leading…
Chirag Mehta
Offering Overview

Nextworld Enters the EAP Market With a Strong Offering

Data to Decisions
Executive Summary Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. Moreover, several nonenterprise application vendors have entered the market, and…
Holger Mueller
Quarks

SAP Loves ABAP (Again)

Data to Decisions
Introduction SAP used to have the tagline “The world runs on SAP,” which was backed up by the amount of revenue SAP customers did generate. A more truthful statement would have been “The world runs on ABAP.â€&…
Holger Mueller
Premium Research

Tech Buyer's Guide: Tableau Versus Power BI

Data to Decisions
Introduction Tableau is an innovator and market leader in the analytics and business intelligence (BI) market that almost single-handedly introduced the era of self-service analytics and BI. Ever since that time, two decades ago, Tableau has been the target of imitators,…
Doug Henschen
News Analysis

Teradata Offers New Options for Innovating With Generative AI

Data to Decisions
Introduction Once generative artificial intelligence (GenAI) grabbed the world’s attention, in 2023, a technology arms race ensued, with the leading purveyors of large language models (LLMs) outdueling each other to deliver ever larger and more capable…
Doug Henschen