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Market Overview

August 21, 2024

Revenue Platforms: AI and Focus on Full Journey Are Changing the Game

New C-Suite

The revenue platforms market continues to evolve rapidly. This is due to several factors—namely that most businesses are continuing to transform their business models to…

Martin Schneider

CR Pulse

August 19, 2024

AI Global Services: Infosys Topaz

Market Description Artificial intelligence (AI) services firms work with clients to design, build, train, manage, and operate AI capabilities for organizations. These firms…

R Ray Wang

Quarks

August 01, 2024

The JD Edwards EAP Comes From Nextworld

New C-Suite

Introduction The world of enterprise resource planning (ERP) has evolved since its inception in the late 1980s, and so have the software architectures underlying ERP…

Holger Mueller

Case Study

July 24, 2024

How Rivian Data, AI, and a Software-Defined-Vehicle Strategy Is Paying Off

Data to Decisions

Customer Story Spotlight Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software…

Larry Dignan

Trends

July 22, 2024

Analytics and Business Intelligence Trends in Cloud, Embedding, and Generative AI

Data to Decisions

The analytics and business intelligence (BI) market is mature in many respects, but it’s rapidly evolving in three important ways: expanding cloud deployment options; adding…

Doug Henschen

Big Idea

July 16, 2024

Performant Diversity

Future of Work

The issue of diversity, equity, and inclusion (DEI) has been divisive among the workforce. That may be partly because a McKinsey study that launched the DEI movement used race…

R Ray Wang

News Analysis

July 16, 2024

Boomi Bolsters Its Platform to Help Customers Drive AI Innovation

Data to Decisions

Integration, automation, application programming interface (API) management, service orchestration, and data management. These are core requirements for almost any midsize or…

Doug Henschen

Case Study

June 28, 2024

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions

Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89…

Larry Dignan

Case Study

June 17, 2024

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions

Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve…

Larry Dignan

Offering Overview

June 04, 2024

WalkMe’s Digital Adoption Platform Helps Enterprises Maximize App Uptake and Productivity

Data to Decisions

This report provides an in-depth analysis of WalkMe, a top digital adoption platform (DAP) that has become synonymous with facilitating seamless enablement of digital…

Offering Overview

May 28, 2024

Amazon QuickSight Brings GenAI and Cost Advantages to Business Intelligence

Data to Decisions

Introduced by Amazon Web Services (AWS) in 2016, Amazon QuickSight is a cloud-based analytics and business intelligence (BI) service that has steadily matured over its eight…

Doug Henschen

Trends

May 24, 2024

Key Trends for Enterprise Application Platforms in 2024 and Beyond

New C-Suite

Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key…

Holger Mueller

Open Research

May 10, 2024

Rocket Companies’ strategy: Generative AI transformation in turbulent market

Rocket Companies, a fintech company with mortgage, real estate, and personal finance businesses, is starting to see the payoff from its generative AI efforts as well as a bet on…

Larry Dignan

Market Overview

April 24, 2024

AI and Automation Breathe New Life Into Midmarket CRM Suites

The midmarket customer relationship management (CRM) landscape is full of point solutions addressing unique feature sets and specific customer-oriented business processes…

R Ray Wang

Trends

April 12, 2024

Secrets to a Successful AI Strategy

Data to Decisions

Generative artificial intelligence (GenAI) ushers in a new wave of optimism for transforming how every organization plans, operates, automates, and differentiates in the…

R Ray Wang

Trends

April 03, 2024

11 Top Cybersecurity Trends for 2024 and Beyond

New C-Suite

The cybersecurity landscape is undergoing a significant transformation, largely influenced by artificial intelligence (AI). Although AI presents promising opportunities for…

Chirag Mehta

Trends

March 27, 2024

Key Trends for Low Code in 2024 and Beyond

New C-Suite

Low-code platforms have increased in relevance—even risen to strategic importance—in the last few years, because enterprises need to own their digital transformation destiny…

Holger Mueller

Offering Overview

March 22, 2024

Domo Apps, Workflows, and AI Solve Yet More Data-Driven Business Challenges

Data to Decisions

Founded in 2010, Domo was born as a cloud-based data and insight platform aimed at business decision-makers. Conceived well after the first generation of business…

Doug Henschen

Open Research

March 05, 2024

How Equifax’s cloud transformation set up AI, data strategies

Equifax in 2024 will decommission mainframes and data centers in North America as it largely completes a cloud transformation that dates back to 2018. Now Equifax CEO Mark Begor…

Larry Dignan

Open Research

February 21, 2024

3 Steps to Making Success More Successful

New C-Suite

Is Customer Success Broken? In mid-2023 a trio of partners at the famed venture capital firm Andreessen Horowitz published a blog titled “Customer Success Is Broken. Here’s How…

Liz Miller

Best Practices

February 16, 2024

Sustainability Outlook 2024: How To Prepare for Emerging Regulations and Standards

Data to Decisions

This best practices report examines emerging regulations and standards for corporate disclosure of greenhouse gas (GHG) emissions and climate risks. The report details…

Doug Henschen

News Analysis

February 01, 2024

Analysis: Box's Acquisition of Crooze Stands To Accelerate Customer Innovation

Data to Decisions

This news analysis explores Box’s recent acquisition of Crooze, including how the acquisition will benefit Box by enabling the vendor to offer a more robust and user-friendly…

News Analysis

January 25, 2024

UKG Writes Its Next Chapter in the Future of Work

New C-Suite

UKG held its largest customer and partner conference, UKG Aspire, in Las Vegas in November 2023, and Constellation Research was invited and able to assess the progress of the…

Holger Mueller

Big Idea

January 19, 2024

Rebuilding Trust: Inside the 2024 Davos Agenda

New C-Suite

The 54th annual World Economic Forum in Davos, Switzerland, in January 2024, brought 2,700 delegates from more than 130 countries to attend the official event. Meanwhile, an…

R Ray Wang