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Case Study

Accelerating Digital Transformation and AI Adoption With FICO Platform

Data to Decisions
At a Glance Facing a massive transition to open banking in Brazil, enterprises with risk and fraud offerings shed their legacy systems in the country. By partnering with FICO to deliver an artificial intelligence (AI) decisioning platform—FICO Platform—they were able to…
R Ray Wang
CR Pulse

Product-Centric Cloud ERP: Epicor

Data to Decisions
Market Description Product-centric cloud enterprise resource planning (ERP) focuses on how organizations make, sell, and distribute physical goods. The key components focus on back-office administrative functions, shop floor management, planning capabilities, operational…
R Ray Wang
CR Pulse

Sales Force Automation: Salesforce

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages, actions, and outcomes of the process as a means to improve productivity of the sales…
Martin Schneider
CR Pulse

Services-Centric ERP: Unit4

Future of Work
Executive Summary Services-centric enterprise resource planning (ERP) provides financials and professional services capabilities for organizations that deliver services to customers. The most important resource in services-centric ERP is human resources. Offerings in the…
R Ray Wang
Quarks

Content, Engagement, and the Chaos in Between

Data to Decisions
Executive Summary What If You Could Manufacture Opportunity? This is not to ask what if you could manufacture campaigns. Instead, this is to ask if we could think about manufacturing opportunity the same way we might think about manufacturing a jar of pickles. Simply: Yes…
Liz Miller
Offering Overview

Atlassian Marketplace: Accelerating Innovation With Agentic Apps and Distributed Teams

Tech Optimization
Executive Summary Enterprise software marketplaces have become strategic tools for ecosystem engagement, procurement transformation, and platform-led growth. This report provides a focused evaluation of Atlassian Marketplace, analyzing its evolution from an integration hub to…
Chirag Mehta
Offering Overview

SAP Store: Reinventing Digital Procurement for the Intelligent Enterprise

Tech Optimization
Executive Summary Enterprise marketplaces are evolving into essential extensions of platform ecosystems, procurement infrastructure, and artificial intelligence (AI) transformation strategies. This report offers a comprehensive assessment of SAP Store, examining its role in…
Chirag Mehta
CR Pulse

Cross-Platform Agentic AI: Infosys Topaz

Market Description Constellation Research estimates $8.2 billion in revenue with a $109.74 billion market for cross-platform agentic artificial intelligence (AI) by 2030, growing at a 67.9% compound annual growth rate (CAGR). This category spans what is known as bots, agents,…
R Ray Wang
Big Idea

The Future of Agentic AI: Get Ready to Build Your Own Agents With Ease

Executive Summary The age of artificial intelligence (AI) will transform every aspect of the enterprise, from business models, to societal expectations, to economic impacts and regulatory frameworks. Agentic AI represents the biggest shift in how users will interact with…
R Ray Wang
Case Study

Lowe’s Eyes AI Agents as Home Improvement Companion for Customers

Data to Decisions
Customer Story Spotlight Lowe’s is betting that AI agents powered by Google Cloud can become do-it-yourself home improvement companions and offer personalized customer experiences. Neelima Sharma, SVP of omnichannel and ecommerce technology at Lowe…
Larry Dignan
Case Study

Lloyds Banking Group Bets on Google Cloud for AI-Driven Transformation

Data to Decisions
Customer Story Spotlight Lloyds Banking Group is building its next-generation machine learning (ML) platform on Google Cloud’s Vertex AI in a move that will replace legacy systems. Ranil Boteju, chief data and analytics officer at Lloyds Banking Group,…
Larry Dignan
ShortList

Constellation ShortList™ Cross-Platform Agentic AI

Data to Decisions
About This Constellation ShortListâ„¢ Constellation Research estimates $8.2 billion in revenue with a $109.74 billion market for cross-platform agentic AI by 2030, growing at a 67.9% CAGR. This category spans what is known as bots, agents, and advisers…
R Ray Wang
Best Practices

The Case for Data Centers Is Alive and Well in 2025

Data to Decisions
Executive Summary This Constellation Best Practices report lays out the reasons why enterprises are operating and will continue to operate on-premises, on their own hardware, and in their own (or rented) data centers. The report highlights the drivers for on-premises IT,…
Holger Mueller
Offering Overview

Google Cloud Marketplace: Unlocking AI, Cloud Procurement, and Enterprise Innovation

Tech Optimization
Executive Summary Enterprise software marketplaces have become critical platforms for cloud adoption, procurement modernization, and partner ecosystem expansion. This report provides key market trends and an in-depth analysis of Google Cloud Marketplace, examining its role as…
Chirag Mehta
CR Pulse

Customer Success Software: Gainsight

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion—revenue opportunities. Customer success software differs from…
Martin Schneider
Offering Overview

AWS Marketplace: A Strategic Hub for Cloud, AI, and Partner-Led Innovation

Tech Optimization
Executive Summary Enterprise software marketplaces are rapidly transforming how organizations procure and deploy software, shifting from simple product catalogs to sophisticated digital ecosystems. This report examines AWS Marketplace, one of the most mature and expansive…
Chirag Mehta
Offering Overview

Snowflake Marketplace: The Future of Data Monetization and Enterprise AI

Tech Optimization
Executive Summary Enterprise software marketplaces have evolved beyond simple product catalogs to become critical ecosystems for data sharing, application monetization, and artificial intelligence (AI)–driven innovation. This report provides an in-depth…
Chirag Mehta
Best Practices

AI Roadblocks in CX and How To Thrive Because of Them

Data to Decisions
Executive Summary The excitement about beginning a grand adventure with artificial intelligence (AI) is undeniable. As Constellation Research has recently documented,  AI is not just a C-suite transformational project or a functional experiment: AI is a board-level…
Liz Miller
Vendor Profile

IBM: Enabling AI-Augmented Software Development for Enterprise Transformation

Tech Optimization
Executive Summary Custom software development (CSD) is undergoing a fundamental transformation, driven by the convergence of artificial intelligence (AI), data-led engineering, and platform-based innovation. As enterprises accelerate their adoption of AI-powered software…
Chirag Mehta
Best Practices

AI Security Beyond Traditional Cyberdefenses

Data to Decisions
Executive Summary Artificial intelligence (AI) is transforming industries, driving automation, improving decision-making, and enabling new efficiencies. However, its rapid adoption introduces unique security risks that traditional cybersecurity measures are not equipped to…
Chirag Mehta
CR Pulse

Observability Platforms: Dynatrace

Data to Decisions
Market Description Given the high-velocity DevOps-induced explosion in ITOps data growth, enterprises are struggling with legacy observability tools; cost overruns; and overworked ITOps, support, and system reliability engineering (SRE) teams. Combined with IT budget cutbacks…
Andy Thurai