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ShortList

Constellation ShortList™ Digital Experience (DX) Platforms

Marketing Transformation
About This Constellation ShortListâ„¢ Digital experience (DX) platforms are intended to develop, coordinate, manage and optimize the volume and complexity of customer interactions across digital touchpoints. They provide a means of managing web, mobile…
Liz Miller
ShortList

Constellation ShortList™ Contact Center as a Service (CCaaS)

Marketing Transformation
About This Constellation ShortListâ„¢ Contact center solutions have largely stayed the course in function: enabling organizations to route, address, and resolve inbound customer interactions and engagements. Contact center as a service (CCaaS) shifted…
Liz Miller
ShortList

Constellation ShortList™ Digital Asset Management (DAM) for Digital Experiences

Marketing Transformation
About This ShortList Digital asset management (DAM) enables organizations to manage, catalog, deliver, analyze, orchestrate and renew all forms of digital content across a growing landscape of channels. In the new age of digital-first experience, DAM must extend beyond…
Liz Miller
ShortList

Constellation ShortList™ Unified Communications as a Service (UCaaS)

Future of Work
About This Constellation ShortListâ„¢ UCaaS represents a comprehensive engagement infrastructure with native channel and collaboration applications to provide a more sophisticated cloud-delivered modern, digital communications platform.. Increasingly,…
Liz Miller
ShortList

Constellation ShortList™ Talent Management Suites

Future of Work
About This Constellation ShortListâ„¢ Talent management suites focus on the strategic aspects of human capital management (HCM) in acquisition and management. These suites help chief human resources officers and chief people officers with…
R Ray Wang
ShortList

Constellation ShortList™ Conversational AI

Data to Decisions
About This Constellation ShortListâ„¢ Conversational AI platforms simulate human conversation, enabling self-service and intelligent digital interactions between humans and machines. In early applications, rudimentary chatbots were the earliest use…
Andy Thurai, Liz Miller
ShortList

Constellation ShortList™ QA Tools for NextGen Apps

New C-Suite
About This Constellation ShortListâ„¢ As enterprises are faced with business best-practice uncertainty due to Infinite Computing (for more, see here), they need to build software again in-house. They create next-generation applications, typically…
Holger Mueller
ShortList

Constellation ShortList™ Enterprise Low-Code Tools and Platforms

Future of Work
About This Constellation ShortListâ„¢ A low-code tool or platform allows application developers to create software solutions with minimal skill and effort. For the purposes of this list, a low-code tool is distinct from a low-code platform if…
Holger Mueller
ShortList

Constellation ShortList™ Digital Adoption Platforms

New C-Suite
About This Constellation ShortListâ„¢ The universe of applications and websites that people use to work and live continues to grow dramatically, creating challenges to adoption and usability. Learning how to efficiently use them all has become a top…
R Ray Wang
ShortList

Constellation ShortList™ Digital Canvas Workboards

New C-Suite
About This Constellation ShortListâ„¢ One of the biggest productivity barriers people face is the struggle of using dozens of stand-alone applications to get their jobs done. When content is created in one tool and shared in another, it creates…
R Ray Wang
ShortList

Constellation ShortList™ Enterprise Cloud Finance

Tech Optimization
About This Constellation ShortListâ„¢ Enterprise cloud finance applications provide the backbone of accounting, finance and treasury for organizations. Constellation estimates the size of this software market to reach $13.3 billion by 2030 at a 12.3%…
R Ray Wang
ShortList

Constellation ShortList™ Field Service Management

New C-Suite
About This Constellation ShortListâ„¢ A specialized type of customer service, field service involves technicians repairing or servicing products in service centers or on customer sites. Field service management (FSM) software helps to…
R Ray Wang
ShortList

Constellation ShortList™ Healthcare Enterprise Resource Planning

Tech Optimization
About This Constellation ShortListâ„¢ Enterprise resource planning (ERP) is the backbone for healthcare organizations focused on the integrated management of business processes in the areas of accounting/finance, HR and supply chain…
R Ray Wang
ShortList

Constellation ShortList™ Learning Marketplaces

Future of Work
About This Constellation ShortListâ„¢ Learning marketplaces provide a platform for online education, bringing the content of teachers to learners. These online marketplaces often include features of learning management systems, which allow…
R Ray Wang
ShortList

Constellation ShortList™ Microsoft End-to-End Service Providers

Data to Decisions
About This Constellation ShortListâ„¢ The rise of mega-vendors and the complexity of managing them are driving customers to seek service providers that can deliver on end-to-end vendor capabilities. Microsoft’s market…
R Ray Wang
ShortList

Constellation ShortList™ Product-Centric Cloud ERP

Tech Optimization
About This Constellation ShortListâ„¢ Product-centric enterprise resource planning (ERP) focuses on how organizations make, sell, and distribute physical goods. The key components focus on back-office administrative functions, shop-floor…
R Ray Wang
Big Idea

Behind the Scenes: The Force Behind Agentforce

Data to Decisions
Executive Summary At its most recent user conference, Dreamforce 2024, Salesforce achieved what was likely the most successful launch of enterprise software ever when it unveiled Salesforce Agentforce, the latest member of its “force”…
Holger Mueller
ShortList

Constellation ShortList™ MLOps

Data to Decisions
About This Constellation ShortListâ„¢ With the explosion of artificial intelligence and ML models in the enterprise space, productionizing ML models is very expensive for many digital-native companies. The solutions for MLOps are expected to become a …
R Ray Wang
ShortList

Constellation ShortList™ Strategic Response Management

Marketing Transformation
About This Constellation ShortListâ„¢ The Strategic Response Management (SRM) sector is a newly emerging software category, led mostly by advancements in generative and other AI technology. SRM encompasses software offerings (or portions of offerings)…
Martin Schneider
ShortList

Constellation ShortList™ Customer Growth Automation

Marketing Transformation
About This Constellation ShortListâ„¢ The Customer Growth Automation sector could be considered a sub-set of customer success technology, however, users of this technology need not necessarily have a customer success program or software in place…
Martin Schneider
ShortList

Constellation ShortList™ Custom Software Development Services

Digital Safety, Privacy, and Cybersecurity
About This ShortList In today’s dynamic digital landscape, off-the-shelf software often falls short of meeting unique business needs. Custom Software Development Services (CSDS) tackle the misfit problem plaguing many businesses. Off-the-shelf software…
Chirag Mehta
ShortList

Constellation ShortList™ Cyber Resilience Solutions

Digital Safety, Privacy, and Cybersecurity
About This ShortList As cyber threats become increasingly sophisticated and pervasive, businesses must adopt a proactive stance toward resilience. As enterprises face rising cyber risks, the ability to recover data and maintain operational continuity has become a…
Chirag Mehta
ShortList

Constellation ShortList™ Cybersecurity Services

Digital Safety, Privacy, and Cybersecurity
About This ShortList As digital landscapes become increasingly complex and cybersecurity threats actors and vectors continue to evolve, organizations are exploring various approaches to safeguard their data, systems, and users. Cybersecurity Services fall into two primary…
Chirag Mehta