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Trends

The Case for Revenue Platforms

Data to Decisions
What started out as sales engagement solutions to improve sales operations has now morphed into a very crowded category of solutions known as revenue operations, revenue…
R Ray Wang
Offering Overview

HPE Enters the Next-Generation Computing Market

Data to Decisions
This report provides an overview of how HPE GreenLake for Private Cloud Business Edition (GreenLake PCBE) enables a full-fledged next-generation computing platform. The…
Holger Mueller
Premium Research

How Home Depot Blends Art and Science of Customer Experience

Data to Decisions
Customer Story Spotlight Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and…
Larry Dignan
Open Research

2023 H1 CxO Business Confidence Survey

Future of Work
Constellation's 2023 H1 CxO Business Confidence Survey assesses the confidence of C-suite executives in today's business and technology climate as well as their financial outlook…
Hannah Mason, R Ray Wang
Trends

IBM Delivers AI How It Is Meant to Be With Watsonx

Tech Optimization
The year 2023 is quickly becoming the year of artificial intelligence (AI) in general and generative AI in particular. But with the hype turning into demand, it has also…
Holger Mueller
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed,…
Liz Miller
Best Practices

The Evolution of Unified Software Services

New C-Suite
This report explores the ongoing evolution of the advanced edge of modern third-party IT services toward a model known as unified software services (USS). Those looking…
Dion Hinchcliffe
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting…
Liz Miller, R Ray Wang
Offering Overview

Oracle’s Data Platform Gets an EPYC™ Boost

Data to Decisions
This report provides an overview of how the Oracle Data Platform running with Oracle Autonomous Database enables Enterprise Acceleration,  with a special focus on how Oracle’s…
Holger Mueller
Trends

2023 Trends in Incident Management

Data to Decisions
More than a year has passed since Constellation published its original “Trends in Incident Management” report. However, most enterprises still are not set up to handle IT-related…
Andy Thurai
Offering Overview

IBM Cloud Satellite Powers Workload Freedom and More

Data to Decisions
This report provides an overview of how IBM Cloud Satellite has evolved to become a full-fledged next-generation computing platform. The IBM Satellite platform provides what…
Holger Mueller
Best Practices

The New Digital Assets Imperative for CIOs in the Public Sector

Digital Safety, Privacy & Cybersecurity
CIOs in the public sector today have momentous decisions to make as innovative new digital assets managed within blockchains and distributed ledgers become a vital part of the…
Dion Hinchcliffe