Executive Summary
Services-centric enterprise resource planning (ERP) provides financials and professional services capabilities for organizations that deliver services to customers. The most important resource in services-centric ERP is human resources. Offerings in the Constellation ShortListTM for services-centric cloud ERP must include both financials and professional services automation capabilities. The global ERP software and services market is expected to be $103.5 billion by 2030, at a 9.9% compound annual growth rate (CAGR).
Artificial intelligence (AI) and automation will drive most future advancements with a long-term horizon. Organizations seek the ability to get to zero full-time equivalent (FTE) back-office organizations and autonomous processes. The goal is to determine when processes should be delivered with intelligent process automation, augmentation of machines with humans, augmentation of humans with machines, and human ingenuity and judgment.
