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Big Idea

Augmenting and Accelerating Frontline Productivity

Data to Decisions
Today’s frontline workers face a confluence of forces that will dramatically reshape business models, impact employee experience, transform customer experience, and affect…
R Ray Wang
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched…
Liz Miller
CR Pulse

Infor Evolves Its EAP for the AI Era

Matrix Commerce
Market Description Enterprises run enterprise applications to manage and automate their innate value-creation process. Enterprise resource planning (ERP) systems are the most…
Holger Mueller
CR Pulse

Sales Force Automation: ServiceNow

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
CR Pulse

AI-Led Collaborative Product Development With Pendo

Data to Decisions
The rapid adoption of generative artificial intelligence (GenAI) and the emergence of agentic software have disrupted how enterprises design, build, and evolve digital…
Chirag Mehta
CR Pulse

Sales Force Automation: HubSpot

Matrix Commerce
Market Description Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process—automating and recording the specific stages,…
Martin Schneider
Open Research

Constellation Research’s 2025 Analyst Relations Survey

Data to Decisions
  Constellation Research’s 2025 Analyst Relations Survey provides a snapshot of how analyst relations (AR) professionals are navigating fixed budgets, shifting expectations,…
R Ray Wang, Hannah Mason
Trends

IBM Embarks on a Fault-Tolerant Quantum Voyage

Data to Decisions
Market Description In June 2025, IBM shared an updated roadmap for its quantum offerings that reflects new dates and systems as well as the industry’s overall attention to…
Holger Mueller
Big Idea

AI Exponentials Will Rule the World

Data to Decisions
The age of artificial intelligence (AI) ushers in a revolution with an exponential scale unmatched by any other technology revolution to date. As humanity grapples with what…
R Ray Wang
Big Idea

Radically Rethink Old Models To Enable the Power of AI

New C-Suite
AI Dominates the Boardroom Agenda, and Organizations Must Realign Resources To Benefit Senior executives and policy wonks seek to understand how artificial intelligence (AI)…
R Ray Wang
Customer Story

How DexCom Leverages AI To Tackle Diabetes

Data to Decisions
Dexcom, which makes glucose monitoring equipment and technology, is betting that it can dramatically expand its total addressable market for people with diabetes with a big assist…
Larry Dignan
Trends

It’s Time To Let Cross-Sell and Upsell Die

Matrix Commerce
As go-to-market (GTM) models for B2B organizations continue to evolve, one thing has become clear. Businesses need to focus more on customer lifetime value (CLTV) as a North…
Martin Schneider
Best Practices

From Cost Center to Catalyst: The New GCC Playbook

New C-Suite
Global capability centers (GCCs) are evolving rapidly from offshore delivery hubs into strategic engines of innovation. They are becoming a core part of how enterprises build…
Chirag Mehta
Big Idea

Ray’s Law on AI Intelligence

Data to Decisions
The artificial intelligence (AI) revolution is moving at an exponential pace that will exceed human comprehension. Technology leaders need to shift from linear thinking to…
R Ray Wang
Big Idea

Time to Introduce Hi-Fi for Enterprise Processes

Data to Decisions
  This report analyzes the evolution of process mining from its first generation to the current best practice of object-centric process mining (OCPM). It walks through the…
Holger Mueller
CR Pulse

Customer Success Software: Gainsight

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion…
Martin Schneider