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Customer Story

How Verizon Manages AI Agent Sprawl

Data to Decisions
Verizon has been scaling its use of AI agents across its enterprise with a focus on operational efficiencies and customer experience. As a
Larry Dignan
Customer Story

Boomi World 2026: Trends to Know

Future of Work
At Boomi World 2026, the enterprise integration and data activation company’s product keynote surfaced a bevy of high-level takeaways that enterprise buyers need to think about as…
Larry Dignan
The Board

Enterprise Technology Intelligence Monthly Update: May 2026

Board Strategy
The market is still talking about models, agents, and intelligence, but the spend pattern has shifted toward the infrastructure required to make any of it usable: data, security,…
Esteban Kolsky
Market Overview

Revenue Intelligence

Next-Generation Customer Experience
Agentic AI and Next-Generation Workflow Continue To Shape Vendors’ Visions for Growth Optimization
Martin Schneider
Customer Story

Google Cloud Next 2026: A Look at the Big Themes

Tech Optimization
Agentic AI is shifting from experimental to production in enterprises, and Google Cloud is touting its integrated AI stack, including next-gen Tensor Processing Units (TPUs), data…
Larry Dignan
Customer Story

Certinia Launches Veda AI Agent Suite

Future of Work
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA)…
Larry Dignan
CR Pulse

Customer Success Software: Gainsight

Future of Work
The Addition of MCP Capabilities Has Gainsight Aiming to Be the Platform for Agentic Customer Retention and Growth
Martin Schneider