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CosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Netsuite, Inc.

New C-Suite
Netsuite Achieves Epic Status in Inaugural Bill of Rights Certification for Cloud Apps Suites Download the report snapshot The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user…
R Ray Wang
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CosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Actian Corporation

New C-Suite
Actian DataCloud Achieves Epic Status in the Inaugural Bill of Rights Certification for Cloud Integration Download Report Snapshot The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations…
R Ray Wang
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Customer Service Strategy for a Disruptive World

Next-Generation Customer Experience
Apply the Customer Service Support Framework as Your Strategic Weapon in Customer Experience Download the report snapshot As disruptive new technologies have emerged in recent years, the world has witnessed a dramatic change in how customers interact with brands…
Elizabeth Herrell
Case Study

Using the Cloud to Protect What’s Important

Future of Work
Sealed Air’s Global Migration to Verizon/Siemens Cloud-Based Unified Communications Services As a global company with geographically dispersed manufacturing and laboratory facilities, Sealed Air had a vast communications asset base consisting of PBXs, telephony handsets and…
E. Brent Kelly
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The Positive Pricing Impact of Third-Party Maintenance for Oracle and SAP Customers

New C-Suite
Survey Data Shows How Third-Party Maintenance Options Provide Customer Leverage In the first quarter of 2013, Constellation surveyed 184 organizations with maintenance contracts from Oracle or SAP; the purpose was to see what impact third-party maintenance has on contracts…
R Ray Wang
Quarks

Big Data: It’s Not the Size, It’s How You Use It

Data to Decisions
Despite Silly Misconceptions, Big Data Brings New Hope for Better Decision-Making Big Data is a silly term, overhyped and misunderstood. Big Data is often thought to equal Hadoop, especially among those who think that Hadoop is a product for solving Big Data problems. That is…
Joseph A. di Paolantonio
Quarks

Quark: #Analytics Chat for Anametrix

Data to Decisions
#AnalyticsChat transcript and reach report On February 20, 2013, a Twitter based chat was hosted by R "Ray" Wang and Gavin Heaton on behalf of Anametrix. Over the course of an hour, this conversation attracted almost 600 tweets and 88 contributors. A highly successful chat…
R Ray Wang, Gavin Heaton
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Scaling Up with Marketing Automation Software

Marketing Transformation
How Marketing Automation Transforms Your Marketing in the Age of Conversation Market and Vendor Overview Today's marketers are consistently challenged to do more with less. Faced with an explosion in digital and social channels and an empowered and demanding customer base,…
Gavin Heaton
Case Study

Supporting the Ride to Cloud UC Services

Future of Work
Why Hendrickson is Moving its Voice and Video Communications to the Thinking Phone Networks Cloud In 2010 Hendrickson, a commercial truck components supplier, had 14 manufacturing locations in North America, each with its own antiquated PBX that was used for local and long…
E. Brent Kelly
Case Study

Keep On Trucking at the Speed of Voice

Future of Work
How a Transportation Software Provider Transformed its Communications Using 8x8’s Cloud Service Communications is the lifeblood of the commercial freight logistics business. TMW Systems Inc. is one of the global leaders in the industry, providing transportation and…
E. Brent Kelly
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Current Trends in Supply Chain Management: Adoption and Customer Experience

Tech Optimization
How Companies Are Gaining Positive ROI and Strategic Benefits from SCM TechnologyDownload the report snapshotCompetitive pressures, globalization and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management (SCM…
Frank Scavo
Case Study

Pandora Grows its Talent in the Cloud with Vana Workforce

Future of Work
Why Pandora Chose Vana Workforce as its Platform for Managing Growth and Consistency In 2010, Pandora Radio began a journey to move its entire Information Technology (IT) infrastructure into the cloud to create an agile, sustainable platform for future growth. Integral to the…
Yvette Cameron
Quarks

Disruptive Technology Adoption: An Executive Primer

Data to Decisions
Apply Constellation’s Adoption Framework to Ensure Organizational SuccessDisruptive technology powers today’s business strategy. The creation of new business models, the drive toward transformational innovation and the consumerization of technology put pressure on…
R Ray Wang
Quarks

Building Your Interaction Strategy with the Nine C's of Engagement

Future of Work
A Step-by-Step Guide to Successful Stakeholder Interactions in the Digital Age Organizations today have a once-in-a-decade opportunity to use social media channels to improve stakeholder engagement. Transformation of internal engagement on the employee level and external…
R Ray Wang
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Buyers Want Outcomes – Are Indian IT Services Vendors Ready?

Tech Optimization
Why Customers and Vendors Will Shift from Low-Margin IT Services to High-Value, High-Margin Outcomes Today’s Indian IT services firms have maxed out their current business models. The shift in technology decision-making to the business side, along with buyers’ need for…
R Ray Wang
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Introducing Matrix Commerce

Marketing Transformation
How to Design for Buyer-Centricity in a People- to-People (P2P) World Download the report snapshot Amid the proliferation of new technologies, business models and economic conditions, a new buyer-centric world has emerged. Consumerization of technologies, manifested…
R Ray Wang
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How Workforce Engagement Leads to Value Creation

New C-Suite
Why Developing the Engagement-to-Outcomes Value Chain is Crucial to Business Results Customer success initiatives invariably focus on customer relationship management (CRM) software systems that facilitate how customers are marketed to, sold to, engaged with, and serviced and…
Yvette Cameron
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Pervasive Video in the Enterprise

New C-Suite
Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership This report begins with a fundamental question: if an enterprise already has a telephony system, what would it take to add multi-party desktop video to it and…
E. Brent Kelly
Quarks

Key Steps to Transform Customer Support

Next-Generation Customer Experience
Ten Ways to Improve Customer Experience in 2013 Customer support operations face new challenges due to the rapid change in how customers choose to interact with vendors. While interactions across traditional channels such as web and email continue to dominate, the rapid shift…
Elizabeth Herrell
Quarks

Microsoft Dynamics: Stepping onto Large Enterprise Turf

Tech Optimization
How Microsoft Dynamics' Expanding Capabilities Create New Choices for Large, Multinational Firms Long known as business management software for small and midsized organizations, Microsoft Dynamics is increasingly being used in large and multinational enterprises. This report…
Frank Scavo
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The Enterprise Cloud Buyer’s Bill of Rights: SaaS Applications

Future of Work
How to Maximize Your Investment and Avoid Potential Vendor Lock-In The majority of enterprise software is now consumed via SaaS or cloud deployments. Despite a perception of simplicity in software acquisition, many cloud contracts require all the rigor and due diligence of…
R Ray Wang
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Digital Disruption: Five Lessons from Asia Pacific's Digital Trajectory

Marketing Transformation
How Mobile and Social Adoption Will Change Your Market Strategy The world is increasingly looking to Asia Pacific to power economic growth. But Asia Pacific is not just an economic juggernaut, it is also a petri dish showcasing the consumer behavior and business impacts that…
Gavin Heaton
Quarks

Why AVAD Chose West’s Cloud Communications Services

Next-Generation Customer Experience
Find out why AVAD, a distributor of high-end audio/visual equipment, chose West over a host of other cloud communication providers AVAD is a conglomeration of what were 11 different companies. Each branch supported its own communications system. Consequently, within the…
E. Brent Kelly
Quarks

Understanding the Paths to Social Human Capital Management

Future of Work
Evaluating Integrated vs. Embedded Social Technologies for HCM Social networking can improve talent management processes such as employee recognition and rewards, performance management, project and task management, career mobility, candidate sourcing and workforce…
Yvette Cameron