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Enterprise software vendors shift genAI narrative: 'GenAI is just software'

Enterprise software vendors shift genAI narrative: 'GenAI is just software'

Enterprise software vendors haven't been thrilled about the narrative that they aren't directly monetizing generative AI so the narrative is subtly being flipped.

With Wall Street analysts increasingly scrutinizing capital expenditures over generative AI without direct monetization, Microsoft CEO Satya Nadella and CFO Amy Hood shifted the argument a bit. Enterprise software vendors needed to bring some nuance to the genAI conversation since they haven’t benefited from it.

Instead of looking at direct genAI revenue it's worth considering the halo effect. After all, generative AI drives the usage of multiple revenue lines including Microsoft Dynamics, GitHub and various flavors of Office.

Nadella took the genAI halo effect concept for a spin on the company’s earnings call. He said: "At the end of the day, GenAI is just software. So, it is really translating into fundamentally growth on what has been our M365 SaaS offering with a newer offering that is the Copilot SaaS offering, which today is on a growth rate that's faster than any other previous generation of software we launched as a suite in M365. That's, I think, the best way to describe it."

Hood said that analysts shouldn't fret about Microsoft's fourth quarter capital expenditures of $19 billion to cover cloud and AI spending on servers, CPUs and GPUs to meet demand. Hood noted that these investments are long-term investments that benefit the Microsoft portfolio.

This post first appeared in the Constellation Insight newsletter, which features bespoke content weekly and is brought to you by Hitachi Vantara.

"Because we're building to one Azure AI stack, we don't have to have multiple infrastructure investments," said Hood. "We're making one. We're using that internally first-party, and that's what we're using with customers to build on as well as ISVs. So, it does, in fact, make margins start off better and obviously scale consistently."

Alphabet CEO Sundar Pichai served up a similar spin with a bit less nuance than Nadella had. To Pichai, genAI spending has a multiplier effect that "cuts across all our core areas our products, including Search, YouTube and other services, as well as fuels growth in cloud and supports the innovative long-term bets and other bets."

Microsoft and Alphabet are shifting the genAI spending narrative to focus on overall software sales. ServiceNow has been noting that genAI boosts sales overall. With a focus on smaller models and its NowAssist genAI offerings, ServiceNow is living the software halo walk.

ServiceNow CFO Gina Mastantuono said on the company's second quarter earnings call that genAI is contributing to net new annual contract value and fueling demand. "Our Gen AI net new ACV to date continues to trend ahead of any new product family launched for the comparable period. Our Plus SKU saw more than a 30% price uplift over Pro in Q2. Furthermore, since launch, we're seeing a greater than 3x increase in average deal size versus the comparable Pro upgrade," she said. "NowAssist cogeneration capabilities within creative workflows remain a powerful productivity tool of choice as well, appearing in over 70% of our Gen AI deals."

Why enterprise, process workflows are the new battleground

SAP also noted that its Business AI push is also leading to new deals. Rest assured you'll hear more of this genAI halo narrative going forward from Salesforce, Workday and a bevy of others. The pitch: GenAI is just software so don't go looking for direct revenue impacts.

In many ways, enterprise software vendors need to play the genAI game similar to the way Meta is. Meta CEO Mark Zuckerberg said genAI is a long game that will initially enhance existing products and improve monetization before creating new business opportunities. Of course, Zuckerberg has an advantage in that he’s not selling cloud services or software.

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Rocket Companies Q2 highlights genAI, AI returns

Rocket Companies Q2 highlights genAI, AI returns

Rocket Companies' second quarter earnings results highlight how enterprises can gain leverage from generative AI even when they play in a rough market.

CEO Varun Krishna said artificial intelligence and generative AI was driving process efficiencies and customer experiences behind marketing, product, operations and sales. "We're blazing new trails pioneering experiences that will redefine how consumers experience the homeownership journey now and into the future," said Krishna.

Indeed, Rocket Companies reported second-quarter net income of $178 million, or a penny a share, on revenue of $1.23 billion. Non-GAAP earnings were 6 cents a share to top Wall Street estimates. The company's data and AI strategy, which is built on Amazon Bedrock, model choices and a chat interface that speeds up mortgage and lending processes, was outlined in a recent Constellation Insights customer deep dive. See PDF version of this customer story.

The AI strategy appears to be paying off. Rocket Mortgage generated $24.7 billion in closed loan origination volume, up 10.4% from a year ago. Krishna said Rocket Companies is gaining share in a downturn and ready to grow when the market turns. Technology is a big reason for those share gains. Rocket Companies hired its first Chief Technology Officer, Shawn Malhotra, in May to oversee AI, data science, engineering and technology operations across the company.

Simply put, Rocket Companies is among the best enterprises in a bad neighborhood. Krishna set the scene:

"We're navigating through challenging times and unpredictability is the new normal. Despite some signs of gradual recovery in home listings and sales, affordability remains at historic lows due to persistently high mortgage rates and rising home prices. This past spring, the industry experienced a weak home buying activity with purchase applications dropping to their lowest levels in over 3 decades. Macro uncertainty and affordability issues are keeping potential buyers on the sidelines while consolidation continues with smaller players being acquired or exiting the market."

Mortgage employment has decreased 36% from its peak, noted Krishna. Rocket Companies' bet is simple: Innovate as rivals fail.

Here's a look the AI milestones being credited for Rocket Companies' second quarter results.

Rocket Logic Assistant. Krishna said Rocket Logic Assistant, an AI-powered live chat experience, is deployed across banking, home equity loans, mortgages and servicing. "We have expanded this interface throughout the client journey from early inquiries using tools like the mortgage calculator to live help with applications and servicing questions on escrow and payments," said Krishna. "Our live chat interface is so much more than just the communication tool. It's a strategic advantage that enhances engagement with deep personalization drives efficiency and ultimately improve outcomes for our clients and business at scale."

Krishna said the company's live chat is preferred by 80% of customers and it complements traditional phone interactions. "We can quickly gauge client intent and direct them to the best solutions, whether they need immediate answers or deeper discussions with the right expert team member. And by leveraging generative AI, we can deliver great client experiences at scale by handling more interactions and keeping more clients engaged with better automation," he said.

With chat across the customer journey, Rocket can cut manual tasks such as note taking and mortgage application data entry.

Automation. AI has also enabled Rocket to automate workflows and complete audits in half the time, streamline the first steps of loan onboarding and tag data for data lakes and model training. Rocket has been able to bypass human intervention on nearly 10% of appraisals in April to save 1,701 hours for collateral underwriting.

The data flywheel. With Rocket Logic Assistant generating 300,000 detailed transcripts every week, the company can be more efficient and extract insights and feedback loops. Krishna added that Rocket's servicing portfolio is leveraging the data from 2.6 million clients to build profiles and understand needs.

Automated valuation models. Rocket deployed an automated valuation model (AVM) for home equity loans. "We enhanced the speed and efficiency of our home equity loan process through the launch of an automated valuation model or AVM. AVM represents a major upgrade, providing a cost-efficient digital alternative to traditional in-person appraisals. This innovation allows us to deliver cash from home equity loans in as little as 7 days meeting our clients' needs with unprecedented speed and accuracy," said Krishna.

Retrieval Augmented Generation (RAG). Krishna said RAG is being used to add data to best practices, documents and data and present analytics using natural language. Rocket is using AWS, Anthropic and OpenAI models and plans to stay on the frontier as large language models (LLMs) evolve.

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Apple returns to revenue growth in Q3

Apple returns to revenue growth in Q3

Apple returned to revenue growth in its fiscal third quarter as sales were up 5% to $85.8 billion. Earnings were $1.40 a share

Analysts had expected the company to earn $1.34 a share on $84.4 billion in the third quarter.

Expectations for Apple's June quarter were muted ahead of the launch of Apple Intelligence, a platform that is expected to drive an iPhone upgrade cycle. Executives from wireless carriers have noted on earnings conference calls that customers were holding back ahead of the new iPhone launch.

CEO Tim Cook said Apple is also spending heavily on generative AI. "We continue to invest significantly in the innovations that will enrich our customers' lives, while leading with the values that drive our work," said Cook.

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By the numbers for the third quarter:

  • Apple iPhone sales in the third quarter were roughly flat at $39.3 billion, down from $39.7 billion a year ago.
  • Mac sales were $7 billion, up from $6.84 billion a year ago.
  • iPad revenue of $7.16 billion, up from $5.79 billion a year ago.
  • Wearables revenue was $8.1 billion, down from $8.28 billion a year ago.
  • Services revenue was $24.21 billion, up from $21.2 billion a year ago.
  • revenue, which is closely watched, had third revenue of $14.73 billion, down from $15.76 billion a year ago. Apple showed sales gains in all other geographies.

Speaking on an earnings conference call, Cook made the following points:

  • "We are very excited about Apple intelligence and we remain incredibly optimistic about the extraordinary possibilities of AI and its ability to enrich customers lives. We will continue to make significant investments in this technology and dedicate ourselves to the innovation that will unlock its full potential."
  • "We've seen great interest provision pro in the enterprise, where it can empower companies large and small to pursue their best ideas like never before."
  • "We achieved revenue records in the majority of the services categories with all time revenue records in advertising, cloud and payment services."
  • "With Apple Intelligence, we're very excited and about the level of value that we're going to provide to users. We believe that that presents another reason for a compelling upgrade."
  • Regarding China, Cook noted more than 50% of the decline was currency related. "If you look at iPhone in particular for Greater China, the installed base set a record. We also in mainland China set a June quarter record for operators. And so that that's a very strong signal. We continue to be confident in the long term opportunity in China," he said. 
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Intel's Q2 wipeout: Guidance cut, 15% layoffs, dividend suspended

Intel's Q2 wipeout: Guidance cut, 15% layoffs, dividend suspended

If you were waiting for Intel's turnaround you'll have to wait a while longer. Intel posted a disastrous second quarter, eliminated its dividend, cut its outlook and said it would lay off 15% of its workforce.

Intel, which is getting squeezed by both Nvidia and AMD, reported a second quarter net loss of 38 cents a share on revenue of $12.8 billion, down 1% from a year ago. Non-GAAP earnings in the second quarter were 2 cents a share.

Wall Street was expecting Intel to report second quarter earnings of 10 cents a share on $12.98 billion in revenue. Intel rival AMD reported a strong second quarter. 

Intel projected third quarter revenue of $12.5 billion to $13.5 billion with a non-GAAP loss of 3 cents a share. Wall Street was expecting third quarter earnings of 31 cents a share on revenue of $14.39 billion.

Given the results, Intel said it would aim to reduce costs by $10 billion and cut 15% of its workers. Intel is also suspending its dividend.

CEO Pat Gelsinger said:

"Our Q2 financial performance was disappointing, even as we hit key product and process technology milestones. Second-half trends are more challenging than we previously expected."

Intel CFO David Zinser said the company saw "gross margin headwinds" from the ramp of AI PCs, unused capacity and charges due to non-core business.

Given the second quarter results, Intel said it will cut spending and headcount to reduce non-GAAP R&D, marketing and general and administrative costs by about $20 billion in 2024 and $17.5 billion in 2025. Intel also said it will shift toward "capital efficiency and investment levels aligned to market requirements." Intel is planning to reduce gross capital expenditures in 2024 by 20% from previous guidance to $25 billion to $27 billion.

Constellation Research analyst Holger Mueller said:

"Intel can’t catch growth and now Pat Gelsinger and team have decided to change the cost base – 15% layoff is unheard of in the industry in general and for Intel specifically. But the biggest contributor to the loss in operating income came actually from ‘restructuring and other charges’. The question will be if Intel can achieve still the same revenue run rate and R&D results with under 100,000 employees. The other concern is that future revenue streams – like data center / AI and Network & Edge are sightly shrinking. It will be another rough second half of the year for Intel."

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Intel said it will continue to invest in innovation across process technology and products.

By the second quarter numbers:

  • Client Computing Group revenue was $7.4 billion, up 9% from a year ago.
  • Data Center and AI revenue was $3 billion, down 3% from a year ago.
  • Network and Edge revenue was $1.3 billion, down 1% from a year ago.
  • Intel Foundry revenue was $4.3 billion, up 4% from a year ago.

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AWS growth reaccelerates in Q2

AWS growth reaccelerates in Q2

Amazon Web Services' sales growth in the second quarter accelerated to 19% amid a mixed quarter for Amazon overall.

AWS reported second-quarter operating income of $9.3 billion, up from $5.4 billion a year ago, on revenue of $26.3 billion. Analysts were looking for AWS revenue growth between 17% and 18%. AWS is now on a $105 billion annual revenue run rate.

Overall, Amazon reported second quarter net income of $13.5 billion, or $1.26 a share, on revenue of $148 billion, up 10% from a year ago. Amazon's net income included a pre-tax valuation gain of $400 million due to its investment in Rivian.

Wall Street was expecting Amazon to report second quarter earnings of $1.02 a share on revenue of $148.76 billion.

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Indeed, Amazon's e-commerce business was mixed in the second quarter. North American e-commerce sales were $90 billion, up 9% from a year ago. International e-commerce revenue was up 7%. North American e-commerce operating income was $5.1 billion and international operating income was $300 million.

Amazon CEO Andy Jassy said in a statement that AWS growth was reaccelerating. Jassy added that enterprises were modernizing infrastructure on AWS and leveraging genAI services.

For the third quarter, Amazon projected revenue between $154 billion to $158.5 billion, up 8% to 11%. Operating income will be between $11.5 billion to $15 billion.

Jassy spent a good chunk of the earnings conference call talking about AWS. He said:

  • "We're continuing to see three macro trends drive AWS growth. First, companies that completed significant majority of their cost optimization efforts are focused again on new efforts. Second, companies are spending their energy again on modernizing their infrastructure and moving from on premises infrastructure to the cloud. 
  • And third, builders and companies of all sizes are excited about leveraging AI. Our AI business continues to grow dramatically with a multi-billion dollar revenue run rate despite with our unique approach and offerings."
  • "We've heard loud and clear from customers that they relish better price performance. It's why we've invested in our own custom silicon in for training and inference with very compelling price performance. We're seeing significant demand for these chips."
  • "We're continuing to see strong adoption of Amazon Q."
  • "We remain very bullish on the medium to long term impact of AI in every business we know and can imagine. The progress may not be one straight line for companies. Generative AI especially is quite iterative and companies have to build muscle around the best way to solve actual customer problems. But we see so much potential change customer experiences."

Constellation Research analyst Holger Mueller said:

"AWS had a good quarter and revitalized growth, fueled by the demand for AI. The most remarkable part of the quarter is that AWS was able to deliver that revenue with practically constant operating expenses. Given the nature of the AWS business this can only be achieved by consuming some of the overinvestment that AWS (and it's competitors) do. As AWS invests the whole year to be ready for Black Friday, this will add interesting question into its investments into capacity. For sure all eyes will be on Q3 and the ratio of revenue growth to expenses."

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Rimini Street to wind down Oracle PeopleSoft support

Rimini Street to wind down Oracle PeopleSoft support

Rimini Street said it will exit support for Oracle PeopleSoft products including its Rimini Support, Rimini Manage and Rimini Consult services. Oracle PeopleSoft support accounts for 8% of Rimini Street sales.

The wind-down of Oracle PeopleSoft support will take more than a year. The news comes amid second quarter results from Rimini Street that missed expectations. Rimini Street reported a net loss of $1.1 million, or a penny a share, on revenue of $103.1 million, down 3% from a year ago.

On a conference call with analysts, Rimini Street CEO Seth Ravin said the company is restructuring to save $35 million. Ravin also noted that the Oracle PeopleSoft business used to be the majority of Rimini Street's revenue, but now it makes sense to focus elsewhere as it builds out new services such as VMware support.

The Oracle PeopleSoft wind-down affects a handful of contracts, said Ravin.

Ravin said Rimini Street is focusing on new services. "We have had several years of transformation from being a third-party support provider of replacement services just for Oracle and SAP to expanding that service dramatically in terms of the products covered even VMware in the last quarter," said Ravin. "On top of that, we added in our AMS service, an entirely large new business line, we added in expansions to the security product line to our Connect product line of interoperability tools, we added new observability capabilities, and we've built out an entire consulting business over the last few years. And we're talking on a global basis, serving customers in over 150 countries."

Ravin said that the company underestimated the time and skillsets needed to scale those new businesses up. Ravin also said that Rimini Street needs to see larger contracts.

According to Ravin, Rimini Street's restructuring is designed to cut costs and make room to hire employees with new skill sets. For instance, Rimini Street is deploying regional CTOs and enterprise architects that can help with lowering maintenance costs as well as roadmaps.

"You're watching us reduce sales and marketing costs, reducing number of sellers, replacing them with CTOs, changing the mix of people on the field in order to give us a better sales capability for larger, more complex contracts," said Ravin.

In the end, Rimini Street is trying to move up the stack to be more strategic to CIOs, but that means competition with not only legacy software providers for support and maintenance, but managed service players such as Tata, Infosys and Cognizant.

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What you can learn from Rivian's AI, data strategy

What you can learn from Rivian's AI, data strategy

Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software-defined-vehicle provider. The journey for Rivian’s integrated vehicle stack includes a hefty dose of artificial intelligence (AI), machine learning (ML), and cloud computing.

The Rivian journey highlights how cloud and data transformations are required to take that next AI step. The payoff? VW initially will invest $1 billion in Rivian and then invest another $4 billion over time. In return, Rivian will develop software for its own vehicles as well as VW’s—as well as its hardware designs, electrical systems, and integrated platform largely powered by Amazon Web Services (AWS) and Databricks.

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As the combined Rivian-VW fleet grows, these vehicles will provide more data that can then be used to train models, add new features, and improve efficiency. VW CEO Oliver Blume said in a statement that the Rivian partnership will lower costs, improve vehicle experiences, and strengthen “our technology profile and our competitiveness.”

For Rivian CEO RJ Scaringe, the VW partnership is a validation of the company’s strategy. Rivian has plans to launch its R2, R3, and R3X vehicles based on a new midsize platform starting in 2026. Rivian also launched its next-generation chargers and the second generation of its flagship R1S and R1T vehicles in June 2024.

While Rivian is focused on delivering new vehicles, becoming more efficient, leveraging scale, and reinventing driver experiences, there has been a lot of technology legwork behind the scenes. Here’s a look at Rivian’s plan and the data and cloud strategy that enables it.

Rivian’s Master Plan

During the company’s 2024 Investor Day in June, Scaringe talked about the transition to electric vehicles, building “highly compelling products,” and leveraging vertical integration and scale as Rivian moves from its first-generation vehicles to its second with R2 and R3. Rivian’s strategy is Apple-ish in that it deeply integrates hardware, software, and experiences powered by data, ML, and AI.

“From the very beginning, we said that we need to own the electronics in the vehicle—that allows us to own the network architecture, software stack, and hardware within the vehicle as it evolves,” Scaringe said. “It’s really important to control the full stack.”

Scaringe said the Rivian network includes its commercial vans as well as its consumer vehicles. The data provided by those vehicles influences how Rivian’s platform develops and simplifies everything from the operation of a Rivian vehicle to the customer experience. Rivian’s full-stack approach means it controls the camera hardware, radar systems, and data that ultimately trains AI models. “One of our big assets is a large fleet of vehicles—a growing fleet of vehicles that continue to get better. We train those platforms with very powerful compute and a really robust sensor set,” he said.

That data from Rivian’s fleet also enables the company to optimize everything from battery modules to electronics, drive units, and power trains. Ultimately, that optimization will lead to profitability. Rivian’s latest generation of vehicles will feature quad motors that are more efficient and save money across the company.

Rivian’s maintenance and service efforts also fuel the data flywheel. The company continues to build out its brick-and-mortar infrastructure, but most service actions are either over the air or via a mobile van.

According to Scaringe, “70% of our service actions happen with a mobile service that uses the diagnostics platform built into the vehicle and allows us to be highly predictive with what the vehicles need.”

If something is wrong in your vehicle, he continued, “we know about it. We can make sure we have the parts for it and we can then go to you, go to your house, go to your business, and take care of whatever service actions are needed. Today our service network is ramping, but over time this becomes a very powerful part of our business as well.”

Scaringe added that the mobile service effort enhances the customer experience. Rivian is also collecting data from charging networks to enhance uptime. Rivian’s software stack features a charging score to rate charging networks based on efficacy.

Rivian’s investor meeting was designed to highlight the company’s approach to AI and vertical integration, but also to outline its path to profitability by driving down the cost of bill of materials. In 2023, Rivian produced 57,232 vehicles and posted a net loss of $5.43 billion, an improvement compared to the 2022 net loss of $6,752 billion.

For Rivian to deliver a profit, it will have to leverage the data flywheel, AI-based driving experience, and autonomous technology it is creating (see Figure 1).

Figure 1. Rivian Continuously Updates Its Data to Train Models and Improve Customer Experiences

Source: Rivian

“When you think about these vehicles as being a series of models, you really want to be able to train these things end to end,” James Philbin, vice president of Autonomy and AI at Rivian, said. According to Philbin, supplier-based components don’t provide the data stream that Rivian-built software and hardware can. “We want the system to be simulated in on the cloud. The concept of vertical integration is even more important in autonomy. We want to be AI-first, using the rich, powerful models, using lots of data for training and leveraging our fleet,” he said.

The company is expecting to produce 57,000 units in 2024 and reduce its material costs by about 20% as it transitions to its Gen2 platform. Rivian expects lower material costs will bring it to positive gross profit per vehicle in the fourth quarter of 2024. The company is targeting positive adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) in 2027, and its partnership with Volkswagen reinforces the company’s balance sheet with a $5 billion investment (see Figures 2 and 3).

Figure 2. Rivian Is Planning to Aggressively Reduce Its Costs to Drive to Profitability

Source: Rivian

Figure 3. Rivian Is Focusing Heavily on Driving Costs Down for Manufacturing Its Vehicles 

Source: Rivian

80% of Rivian’s Software Is Built In-House

According to Wassym Bensaid, Rivian’s chief software officer, the company builds 80% of its software, and there’s a good reason for that: The Rivian experience is driven by software. To drive the point home, Bensaid opened his Investor Day presentation highlighting a customer that goes to the gym three times a week, wakes up at 7 a.m., and walks to her car to find it configured to her preferred temperature and preferred music service. All she did was pick up her smartphone.

That 30-second experience would have required more than 30 suppliers, software interfaces, and integration points, Bensaid said. To change the experience would require more coordination with all of those suppliers. “With the vertical integration we have between hardware and software, we developed a much cleaner and simpler architecture with the powerful compute we have,” he said. “We developed an end-to-end integrated and connected platform with more than 80% of the software done in-house. We orchestrate the choreography of all these features.”

Figure 4. Rivian’s Software Platform Is Designed to Work Across Its Fleet, Including Yet-to-Be-Named Vehicles

Source: Rivian

In other words, Rivian is looking to perfect the software-defined vehicle (see Figures 4 and 5).

Bensaid outlined the following:

  • Rivian’s architecture is scalable and modular.
  • There are multiple abstraction layers for different hardware configurations.
  • The low-level architectures run on the same binary code across the Rivian fleet.
  • Rivian’s core software foundation can create multiple variants. That software architecture was one of the big reasons Volkswagen partnered with Rivian.
  • AI and models are pervasive across the company, including manufacturing, supply chain, commercial, and direct-to-consumer experiences.
  • Sensor data is fed into Rivian Cloud, with vehicle features updated over the air.

“The product today is very different than the product our customers bought two years ago,” Bensaid said, “and the product in two years will also be very different and much improved versus where we are today.”

This evolution is possible due to a connected data platform built on Databricks and AWS. “The connected data platform is at the heart of our entire software stack, and it’s as important as the embedded software,” Bensaid said. “We can run smart workloads in the cloud. In some cases, once they mature through machine learning, we can move them to the edge. We’re building this data foundation with security and privacy in mind, and with the anonymized data, we can continue to influence the product over time. With the collaboration with the Volkswagen Group, we will have much more scale, and this data platform will become even more important.”

Ultimately, Rivian has built a vehicle operating system that’s embedded when a car moves through the assembly line. Rivian creates a “clean sheet diagnostic solution” that ensures reliability and safety and enables servicing later. This system also can find issues on the line so Rivian can fix them before a vehicle leaves the factory. “Instead of having a defect escape and go to the end of the line—which would take more time and money to disassemble the vehicle—we’re able to detect that as the vehicle is moving through the line. It’s a massive efficiency unlock for us, and it’s a higher-quality bar for our vehicles,” Bensaid said.

Figure 5. Rivian’s Cloud Infrastructure Has Sped Up the Company’s Software Release Cycle

Source: Rivian

The software-defined vehicle approach also impacts the customer experience, Bensaid explained. With telemetry and remote diagnostics, service technicians don’t need to physically inspect vehicles. If over-the-air updates don’t work, Rivian can deploy a mobile service truck.

“This is a massive efficiency saving when you compare that with the legacy auto model where, for any issue that you have, you need to bring the car back to the dealership. And with the data platform that we have and integration of AI, we can now unlock many more capabilities,” Bensaid said (see Figures 6 and 7).

Figure 6. According to Rivian, the Legacy Model in Auto Manufacturing Doesn’t Scale Well for Software-Defined Vehicles 

Source: Rivian

Figure 7. Rivian’s Model Is to Vertically Integrate the Entire Value Chain for Simplicity

Source: Rivian

Rivian’s ability to create a software-defined vehicle relies on integrated hardware and a bevy of sensors and vehicle compute. Vidya Rajagopalan, vice president of Engineering and Hardware at Rivian, said Rivian has decided to build its own hardware purpose-built for the company’s vehicles, with every model today and going forward built on the same scalable hardware stack. “We use the exact same hardware platform on all of them. The reason we do that is we don’t want unwanted features. We’re not buying something off the shelf that has features for a broad audience,” she said.

Rajagopalan added that Rivian is also building its own hardware stack to eliminate margin stacking from suppliers. “We were very clear that we were not going to follow that legacy philosophy of hardware for really small pieces and small tasks,” Rajagopalan said. “Not only does that approach add cost, but it also creates huge complexity in software.”

According to Rajagopalan, Rivian is using one electronic control unit (ECU) per broad function category (see Figure 8). Typically, ECUs are used for a particular function such as thermal management, body controls, wipers, door handles, and other functions. Rivian has reduced the number of ECUs from 17 to 7.

Figure 8. Rivian Has Dramatically Simplified Its Electronic Control Unit Systems

Source: Rivian

In autonomy, Rivian has merged four different ECUs with one using Nvidia Drive and upgraded multiple sensors with high-speed interfaces. “We wanted to put the best sensing out there because we know in the AI world it’s really important that you get data for training. We also don’t want to keep upgrading sensors, because then your data becomes stale,” Rajagopalan said.

Going forward, Rajagopalan said, Rivian will continue to consolidate and optimize ECUs to lower costs and gain supply chain leverage that will only be improved with the VW partnership.

AWS and Databricks

At the Databricks AI Summit in 2023, Rivian’s Bensaid outlined the company’s data strategy.

Bensaid said Rivian initially struggled with data silos and multiple systems to the point that the bottleneck became the company’s data strategy.

As a result, Rivian used Databricks’ Lakehouse platform to build a new architecture on top of its data lakes. Databricks’ Unity Catalog is used to create one version of the truth.

Databricks is then connected to multiple AWS services to round out Rivian’s cloud stack. At AWS re:Invent 2023, Rivian’s Anirban Kundu, principal engineer, and Rupesh More, staff engineer, walked through the AWS stack and how it connects to Databricks.

“One use case at Rivian is the digital twin. The intent is to model the vehicle’s behavior on the cloud, using its vehicle data,” Kundu said (see Figure 9). “At any point in time there are hundreds of algorithms at play in the vehicle.”

Figure 9. Rivian Creates Digital Twins of Its Vehicles

Source: Rivian

Vehicle data ultimately lands in the cloud, where it is parsed, partitioned, anonymized, sanitized, and put into standard datasets. Kundu said Rivian takes in several petabytes of vehicle data through its ingestion pipelines and analytics via AWS services (see Figure 10).

“We don’t see the vehicles as independent entities. They’re extensions of what you can do via the cloud,” Kundu said.

Figure 10. A Look at How Rivian Leverages AWS

Source: Rivian

Rivian’s More noted that the raw data from AWS is streamed into Databricks architecture to create clean datasets that are then transformed into custom tables used for analytics. There’s also an event-watch architecture, which is used to surface anomalies in cabin temperature and critical signals. These events are processed using AWS services to send notifications (see Figure 11).

Kundu said the AWS and Databricks architecture must scale going forward, given that Rivian expects to have about 1 million vehicles in the fleet in the next few years as well as more data, more applications, and more use cases.

Figure 11. Rivian Blends Its AWS and Databricks Infrastructure

Source: Rivian

Autonomy, AI, and Beyond

According to Philbin, Rivian has created a “perception stack” that’s fed data from 11 cameras with 55 megapixels of real-time imaging, five radar systems with 1,000 feet of forward-facing detection range, and overlapping sensors for redundancy.

“The perception and prediction stack is really the core of the new platform,” Philbin said, who previously worked at Waymo. “This is a large, deep machine learning model that takes all of the sensors together in combination and generates this world model output.”

Radar system and camera data is fed into a neural network that uses a transformer network to translate the information into real-world models of objects, maps, predictions, and ultimately behaviors. Rivian’s transformers operate similarly to the way large language models work.

Rivian will be able to leverage these systems to make predictions about driving behaviors, Philbin explained (see Figure 12). “The predictions are how we think agents are going to react in the near future,” he said. “We want to add to this same model so it can learn driving behaviors from real data for planning.”

The key is to learn from human driving behaviors and incorporate the rules of the road. “We don’t want our autonomy stack to learn bad behaviors,” Philbin said.

Figure 12. Rivian’s Cloud and OS Are Designed to Create a Seamless Flow of Data

Source: Rivian

Philbin also said that Rivian has added abstraction layers to account for APIs in different chips and various sensors to ensure independence from any one compute platform or provider. “We have that independence from any particular compute platform. And that extensibility allows us to cover a wide range of vehicle platforms and more in the future,” he said.

Add it up, and Rivian’s bet is that its data loop will drive autonomy features that will differentiate the company in the future. “Autonomy is a key competitive and street-strategic advantage for Rivian,” Philbin said. “We think that as the systems get better and better and better over time, customers are expecting more and more from the autonomous systems available in their vehicles.”

What You Can Learn From Rivian

  • Rivian’s AI strategy and future autonomy platform builds on a cloud and data strategy that can scale. Without those investments, Rivian would look more like a legacy automaker.
  • Customer experience is everything. Rivian’s integrated stack approach begins and ends with the customer experience.
  • You can’t have good customer experience, improve margins, and leverage your unique advantages without a data flywheel.
  • Given electric vehicles are a relatively new category, the technology is evolving, and Rivian must build its own platform. Many enterprises are realizing that they’re going to need to build applications versus buying off the shelf, where suppliers are more concerned about their margins than their customers’.
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Qualcomm has strong Q3 courtesy of smartphones, automotive

Qualcomm has strong Q3 courtesy of smartphones, automotive

Qualcomm delivered strong fiscal third quarter results as it rode revenue growth from smartphones and automotive. The company also said it was bullish on the uptake for Snapdragon X Series Copilot PCs.

The company reported third quarter net income of $2.13 billion, or $1.88 a share, on revenue of $9.39 billion, up 11% from a year ago. Non-GAAP earnings in the quarter were $2.33 a share. Wall Street was expecting Qualcomm to report fiscal third quarter earnings of $2.26 a share on revenue of $9.22 billion.

Qualcomm’s report lands a day after AMD reported strong second quarter earnings. Qualcomm is diversifying its revenue base away from smartphone processors and modems, but has more work ahead. In addition, Qualcomm faces risks due to the US government restricting component sales to companies like Huawei.

Cristiano Amon, CEO of Qualcomm, said the launch of Snapdragon X Series PCs is a "significant milestone in our transformation from a communications company to a leading intelligent computing company."

Qualcomm is increasingly looking to play in markets such as the data center, PCs and industrial IoT. The bulk of its revenue, however, comes from handsets, but automotive has gained traction.

As for the outlook, Qualcomm projected fiscal fourth quarter revenue of $9.5 billion to $10.3 billion with non-GAAP earnings of $2.45 a share to $2.65 a share.

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Meta Q2 strong, tightens capital expenditure range to $37 billion to $40 billion for 2024

Meta Q2 strong, tightens capital expenditure range to $37 billion to $40 billion for 2024

Meta reported better-than-expected second quarter results and tightened its capital expenditure range for the year to $37 billion to $40 billion largely due to artificial intelligence efforts.

Mark Zuckerberg, CEO of Meta, said Meta AI "is on track to be the most used AI assistant in the world by the end of the year." The company recently launched its latest Llama open-source large language model and is using its apps to create a training data flywheel.

Meta's approach to generative AI investment differs from the rest of the tech sector. Meta is looking to its AI investments to boost monetization across its platform without selling genAI directly. That approach is part of the reason Meta can be pushing open-source LLMs heavily--it doesn't need a business model for generative AI. 

However, Meta is betting that its AI compute investment will turn up new businesses later.

In the second quarter, Meta reported second quarter net income of $13.46 billion, or $5.16 a share, on revenue of $39.07 billion, up 22% from a year ago.

Wall Street was expecting Facebook to deliver second quarter earnings of $4.78 a share on revenue of $38.31 billion.

By the numbers for the second quarter:

  • Meta’s capital expenses were $8.47 billion and total costs and expenses were $24.22 billion, up 7% from a year ago.
  • Daily active people across its apps were 3.27 billion on average for June, up 7% from a year ago.
  • Average price per ad was up 10% from a year ago.
  • Meta’s Reality Labs unit had an operating loss of $4.49 billion in the quarter.
  • Meta ended the quarter with headcount of 70,799, down 1% from a year ago.

Key points from the earnings conference call and Zuckerberg include:

  • WhatApp 100 million monthly actives in US
  • Facebook is seeing traction with younger users. 
  • Across Facebook and Instagram, AI drives recommendations for customers and boosting engagement. "This has allowed us to extend our unified AI systems, which has already increased engagement," said Zuckerberg, who added that AI is going to boost solutions for advertisers. "Advertisers will ultimately be able to tell us what they're trying to do and their budgets and we'll do it," said Zuckerberg. 
  • Meta AI will also be an "important feature" that will continually improve. 
  • "Business AI will also be a big piece here. Over time just like every business has a web site every small business will be able to pull all of their content into an agent that drives sale and save money. I think this will dramatically increase our business messaging revenue," said Zuckerberg. 
  • Llama 3.1 will represent an inflection point for open-source LLMs. 
  • On capital expenses, Zuckerberg said he would rather bet on being too early with the buildout instead of being too late "given the time it takes to scale up infrastructure."
  • AI is boosting Ray Ban AR glasses demand. Zuckerberg also emphasized his commitment to Reality Labs and AR and VR. 

As for the outlook, Meta said revenue in the third quarter will be between $38.5 billion and $41 billion. The company said that it updated its 2024 capital expenditure range from $37 billion to $40 billion, up from $35 billion to $40 billion.

The company didn’t discuss full year 2025 expectations, but did note that its capital expenditures will continue to grow.

 

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Analyst Relations, Quantum Computing, Tech News | ConstellationTV Episode 85

Analyst Relations, Quantum Computing, Tech News | ConstellationTV Episode 85

This week on ConstellationTV episode 85, hear co-hosts Doug Henschen and Larry Dignan analyze the latest enterprise #technology news (#AI Infrastructure overcapacity, vendor data comparison) live from Woodinville, WA.

Then watch an interview with Classiq CEO Nir Minerbi on the intersection of #quantumcomputing, HPC, and use cases, and conclude with an entertaining live segment including Liz Miller and Holger Mueller sharing takeaways from Constellation's Analyst Relations Experience.

0:00 - Introduction: Meet the Hosts
01:30 - Enterprise #technology news coverage
06:38 - Interview with Classiq
16:02 - Live from #ARX2024 with Liz, Holger, Doug and Larry
26:38 - Bloopers!

ConstellationTV is a bi-weekly Web series hosted by Constellation analysts, tune in live at 9:00 a.m. PT/ 12:00 p.m. ET every other Wednesday!

On ConstellationTV <iframe width="560" height="315" src="https://www.youtube.com/embed/cNuyAZffPg4?si=r3kaeF-CWVqSTu4T" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>