Results

AWS growth reaccelerates in Q2

Amazon Web Services' sales growth in the second quarter accelerated to 19% amid a mixed quarter for Amazon overall.

AWS reported second-quarter operating income of $9.3 billion, up from $5.4 billion a year ago, on revenue of $26.3 billion. Analysts were looking for AWS revenue growth between 17% and 18%. AWS is now on a $105 billion annual revenue run rate.

Overall, Amazon reported second quarter net income of $13.5 billion, or $1.26 a share, on revenue of $148 billion, up 10% from a year ago. Amazon's net income included a pre-tax valuation gain of $400 million due to its investment in Rivian.

Wall Street was expecting Amazon to report second quarter earnings of $1.02 a share on revenue of $148.76 billion.

Recent:

Indeed, Amazon's e-commerce business was mixed in the second quarter. North American e-commerce sales were $90 billion, up 9% from a year ago. International e-commerce revenue was up 7%. North American e-commerce operating income was $5.1 billion and international operating income was $300 million.

Amazon CEO Andy Jassy said in a statement that AWS growth was reaccelerating. Jassy added that enterprises were modernizing infrastructure on AWS and leveraging genAI services.

For the third quarter, Amazon projected revenue between $154 billion to $158.5 billion, up 8% to 11%. Operating income will be between $11.5 billion to $15 billion.

Jassy spent a good chunk of the earnings conference call talking about AWS. He said:

  • "We're continuing to see three macro trends drive AWS growth. First, companies that completed significant majority of their cost optimization efforts are focused again on new efforts. Second, companies are spending their energy again on modernizing their infrastructure and moving from on premises infrastructure to the cloud. 
  • And third, builders and companies of all sizes are excited about leveraging AI. Our AI business continues to grow dramatically with a multi-billion dollar revenue run rate despite with our unique approach and offerings."
  • "We've heard loud and clear from customers that they relish better price performance. It's why we've invested in our own custom silicon in for training and inference with very compelling price performance. We're seeing significant demand for these chips."
  • "We're continuing to see strong adoption of Amazon Q."
  • "We remain very bullish on the medium to long term impact of AI in every business we know and can imagine. The progress may not be one straight line for companies. Generative AI especially is quite iterative and companies have to build muscle around the best way to solve actual customer problems. But we see so much potential change customer experiences."

Constellation Research analyst Holger Mueller said:

"AWS had a good quarter and revitalized growth, fueled by the demand for AI. The most remarkable part of the quarter is that AWS was able to deliver that revenue with practically constant operating expenses. Given the nature of the AWS business this can only be achieved by consuming some of the overinvestment that AWS (and it's competitors) do. As AWS invests the whole year to be ready for Black Friday, this will add interesting question into its investments into capacity. For sure all eyes will be on Q3 and the ratio of revenue growth to expenses."

Research

 

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Rimini Street to wind down Oracle PeopleSoft support

Rimini Street said it will exit support for Oracle PeopleSoft products including its Rimini Support, Rimini Manage and Rimini Consult services. Oracle PeopleSoft support accounts for 8% of Rimini Street sales.

The wind-down of Oracle PeopleSoft support will take more than a year. The news comes amid second quarter results from Rimini Street that missed expectations. Rimini Street reported a net loss of $1.1 million, or a penny a share, on revenue of $103.1 million, down 3% from a year ago.

On a conference call with analysts, Rimini Street CEO Seth Ravin said the company is restructuring to save $35 million. Ravin also noted that the Oracle PeopleSoft business used to be the majority of Rimini Street's revenue, but now it makes sense to focus elsewhere as it builds out new services such as VMware support.

The Oracle PeopleSoft wind-down affects a handful of contracts, said Ravin.

Ravin said Rimini Street is focusing on new services. "We have had several years of transformation from being a third-party support provider of replacement services just for Oracle and SAP to expanding that service dramatically in terms of the products covered even VMware in the last quarter," said Ravin. "On top of that, we added in our AMS service, an entirely large new business line, we added in expansions to the security product line to our Connect product line of interoperability tools, we added new observability capabilities, and we've built out an entire consulting business over the last few years. And we're talking on a global basis, serving customers in over 150 countries."

Ravin said that the company underestimated the time and skillsets needed to scale those new businesses up. Ravin also said that Rimini Street needs to see larger contracts.

According to Ravin, Rimini Street's restructuring is designed to cut costs and make room to hire employees with new skill sets. For instance, Rimini Street is deploying regional CTOs and enterprise architects that can help with lowering maintenance costs as well as roadmaps.

"You're watching us reduce sales and marketing costs, reducing number of sellers, replacing them with CTOs, changing the mix of people on the field in order to give us a better sales capability for larger, more complex contracts," said Ravin.

In the end, Rimini Street is trying to move up the stack to be more strategic to CIOs, but that means competition with not only legacy software providers for support and maintenance, but managed service players such as Tata, Infosys and Cognizant.

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What you can learn from Rivian's AI, data strategy

Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software-defined-vehicle provider. The journey for Rivian’s integrated vehicle stack includes a hefty dose of artificial intelligence (AI), machine learning (ML), and cloud computing.

The Rivian journey highlights how cloud and data transformations are required to take that next AI step. The payoff? VW initially will invest $1 billion in Rivian and then invest another $4 billion over time. In return, Rivian will develop software for its own vehicles as well as VW’s—as well as its hardware designs, electrical systems, and integrated platform largely powered by Amazon Web Services (AWS) and Databricks.

Get this story as a PDF.

As the combined Rivian-VW fleet grows, these vehicles will provide more data that can then be used to train models, add new features, and improve efficiency. VW CEO Oliver Blume said in a statement that the Rivian partnership will lower costs, improve vehicle experiences, and strengthen “our technology profile and our competitiveness.”

For Rivian CEO RJ Scaringe, the VW partnership is a validation of the company’s strategy. Rivian has plans to launch its R2, R3, and R3X vehicles based on a new midsize platform starting in 2026. Rivian also launched its next-generation chargers and the second generation of its flagship R1S and R1T vehicles in June 2024.

While Rivian is focused on delivering new vehicles, becoming more efficient, leveraging scale, and reinventing driver experiences, there has been a lot of technology legwork behind the scenes. Here’s a look at Rivian’s plan and the data and cloud strategy that enables it.

Rivian’s Master Plan

During the company’s 2024 Investor Day in June, Scaringe talked about the transition to electric vehicles, building “highly compelling products,” and leveraging vertical integration and scale as Rivian moves from its first-generation vehicles to its second with R2 and R3. Rivian’s strategy is Apple-ish in that it deeply integrates hardware, software, and experiences powered by data, ML, and AI.

“From the very beginning, we said that we need to own the electronics in the vehicle—that allows us to own the network architecture, software stack, and hardware within the vehicle as it evolves,” Scaringe said. “It’s really important to control the full stack.”

Scaringe said the Rivian network includes its commercial vans as well as its consumer vehicles. The data provided by those vehicles influences how Rivian’s platform develops and simplifies everything from the operation of a Rivian vehicle to the customer experience. Rivian’s full-stack approach means it controls the camera hardware, radar systems, and data that ultimately trains AI models. “One of our big assets is a large fleet of vehicles—a growing fleet of vehicles that continue to get better. We train those platforms with very powerful compute and a really robust sensor set,” he said.

That data from Rivian’s fleet also enables the company to optimize everything from battery modules to electronics, drive units, and power trains. Ultimately, that optimization will lead to profitability. Rivian’s latest generation of vehicles will feature quad motors that are more efficient and save money across the company.

Rivian’s maintenance and service efforts also fuel the data flywheel. The company continues to build out its brick-and-mortar infrastructure, but most service actions are either over the air or via a mobile van.

According to Scaringe, “70% of our service actions happen with a mobile service that uses the diagnostics platform built into the vehicle and allows us to be highly predictive with what the vehicles need.”

If something is wrong in your vehicle, he continued, “we know about it. We can make sure we have the parts for it and we can then go to you, go to your house, go to your business, and take care of whatever service actions are needed. Today our service network is ramping, but over time this becomes a very powerful part of our business as well.”

Scaringe added that the mobile service effort enhances the customer experience. Rivian is also collecting data from charging networks to enhance uptime. Rivian’s software stack features a charging score to rate charging networks based on efficacy.

Rivian’s investor meeting was designed to highlight the company’s approach to AI and vertical integration, but also to outline its path to profitability by driving down the cost of bill of materials. In 2023, Rivian produced 57,232 vehicles and posted a net loss of $5.43 billion, an improvement compared to the 2022 net loss of $6,752 billion.

For Rivian to deliver a profit, it will have to leverage the data flywheel, AI-based driving experience, and autonomous technology it is creating (see Figure 1).

Figure 1. Rivian Continuously Updates Its Data to Train Models and Improve Customer Experiences

Source: Rivian

“When you think about these vehicles as being a series of models, you really want to be able to train these things end to end,” James Philbin, vice president of Autonomy and AI at Rivian, said. According to Philbin, supplier-based components don’t provide the data stream that Rivian-built software and hardware can. “We want the system to be simulated in on the cloud. The concept of vertical integration is even more important in autonomy. We want to be AI-first, using the rich, powerful models, using lots of data for training and leveraging our fleet,” he said.

The company is expecting to produce 57,000 units in 2024 and reduce its material costs by about 20% as it transitions to its Gen2 platform. Rivian expects lower material costs will bring it to positive gross profit per vehicle in the fourth quarter of 2024. The company is targeting positive adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) in 2027, and its partnership with Volkswagen reinforces the company’s balance sheet with a $5 billion investment (see Figures 2 and 3).

Figure 2. Rivian Is Planning to Aggressively Reduce Its Costs to Drive to Profitability

Source: Rivian

Figure 3. Rivian Is Focusing Heavily on Driving Costs Down for Manufacturing Its Vehicles 

Source: Rivian

80% of Rivian’s Software Is Built In-House

According to Wassym Bensaid, Rivian’s chief software officer, the company builds 80% of its software, and there’s a good reason for that: The Rivian experience is driven by software. To drive the point home, Bensaid opened his Investor Day presentation highlighting a customer that goes to the gym three times a week, wakes up at 7 a.m., and walks to her car to find it configured to her preferred temperature and preferred music service. All she did was pick up her smartphone.

That 30-second experience would have required more than 30 suppliers, software interfaces, and integration points, Bensaid said. To change the experience would require more coordination with all of those suppliers. “With the vertical integration we have between hardware and software, we developed a much cleaner and simpler architecture with the powerful compute we have,” he said. “We developed an end-to-end integrated and connected platform with more than 80% of the software done in-house. We orchestrate the choreography of all these features.”

Figure 4. Rivian’s Software Platform Is Designed to Work Across Its Fleet, Including Yet-to-Be-Named Vehicles

Source: Rivian

In other words, Rivian is looking to perfect the software-defined vehicle (see Figures 4 and 5).

Bensaid outlined the following:

  • Rivian’s architecture is scalable and modular.
  • There are multiple abstraction layers for different hardware configurations.
  • The low-level architectures run on the same binary code across the Rivian fleet.
  • Rivian’s core software foundation can create multiple variants. That software architecture was one of the big reasons Volkswagen partnered with Rivian.
  • AI and models are pervasive across the company, including manufacturing, supply chain, commercial, and direct-to-consumer experiences.
  • Sensor data is fed into Rivian Cloud, with vehicle features updated over the air.

“The product today is very different than the product our customers bought two years ago,” Bensaid said, “and the product in two years will also be very different and much improved versus where we are today.”

This evolution is possible due to a connected data platform built on Databricks and AWS. “The connected data platform is at the heart of our entire software stack, and it’s as important as the embedded software,” Bensaid said. “We can run smart workloads in the cloud. In some cases, once they mature through machine learning, we can move them to the edge. We’re building this data foundation with security and privacy in mind, and with the anonymized data, we can continue to influence the product over time. With the collaboration with the Volkswagen Group, we will have much more scale, and this data platform will become even more important.”

Ultimately, Rivian has built a vehicle operating system that’s embedded when a car moves through the assembly line. Rivian creates a “clean sheet diagnostic solution” that ensures reliability and safety and enables servicing later. This system also can find issues on the line so Rivian can fix them before a vehicle leaves the factory. “Instead of having a defect escape and go to the end of the line—which would take more time and money to disassemble the vehicle—we’re able to detect that as the vehicle is moving through the line. It’s a massive efficiency unlock for us, and it’s a higher-quality bar for our vehicles,” Bensaid said.

Figure 5. Rivian’s Cloud Infrastructure Has Sped Up the Company’s Software Release Cycle

Source: Rivian

The software-defined vehicle approach also impacts the customer experience, Bensaid explained. With telemetry and remote diagnostics, service technicians don’t need to physically inspect vehicles. If over-the-air updates don’t work, Rivian can deploy a mobile service truck.

“This is a massive efficiency saving when you compare that with the legacy auto model where, for any issue that you have, you need to bring the car back to the dealership. And with the data platform that we have and integration of AI, we can now unlock many more capabilities,” Bensaid said (see Figures 6 and 7).

Figure 6. According to Rivian, the Legacy Model in Auto Manufacturing Doesn’t Scale Well for Software-Defined Vehicles 

Source: Rivian

Figure 7. Rivian’s Model Is to Vertically Integrate the Entire Value Chain for Simplicity

Source: Rivian

Rivian’s ability to create a software-defined vehicle relies on integrated hardware and a bevy of sensors and vehicle compute. Vidya Rajagopalan, vice president of Engineering and Hardware at Rivian, said Rivian has decided to build its own hardware purpose-built for the company’s vehicles, with every model today and going forward built on the same scalable hardware stack. “We use the exact same hardware platform on all of them. The reason we do that is we don’t want unwanted features. We’re not buying something off the shelf that has features for a broad audience,” she said.

Rajagopalan added that Rivian is also building its own hardware stack to eliminate margin stacking from suppliers. “We were very clear that we were not going to follow that legacy philosophy of hardware for really small pieces and small tasks,” Rajagopalan said. “Not only does that approach add cost, but it also creates huge complexity in software.”

According to Rajagopalan, Rivian is using one electronic control unit (ECU) per broad function category (see Figure 8). Typically, ECUs are used for a particular function such as thermal management, body controls, wipers, door handles, and other functions. Rivian has reduced the number of ECUs from 17 to 7.

Figure 8. Rivian Has Dramatically Simplified Its Electronic Control Unit Systems

Source: Rivian

In autonomy, Rivian has merged four different ECUs with one using Nvidia Drive and upgraded multiple sensors with high-speed interfaces. “We wanted to put the best sensing out there because we know in the AI world it’s really important that you get data for training. We also don’t want to keep upgrading sensors, because then your data becomes stale,” Rajagopalan said.

Going forward, Rajagopalan said, Rivian will continue to consolidate and optimize ECUs to lower costs and gain supply chain leverage that will only be improved with the VW partnership.

AWS and Databricks

At the Databricks AI Summit in 2023, Rivian’s Bensaid outlined the company’s data strategy.

Bensaid said Rivian initially struggled with data silos and multiple systems to the point that the bottleneck became the company’s data strategy.

As a result, Rivian used Databricks’ Lakehouse platform to build a new architecture on top of its data lakes. Databricks’ Unity Catalog is used to create one version of the truth.

Databricks is then connected to multiple AWS services to round out Rivian’s cloud stack. At AWS re:Invent 2023, Rivian’s Anirban Kundu, principal engineer, and Rupesh More, staff engineer, walked through the AWS stack and how it connects to Databricks.

“One use case at Rivian is the digital twin. The intent is to model the vehicle’s behavior on the cloud, using its vehicle data,” Kundu said (see Figure 9). “At any point in time there are hundreds of algorithms at play in the vehicle.”

Figure 9. Rivian Creates Digital Twins of Its Vehicles

Source: Rivian

Vehicle data ultimately lands in the cloud, where it is parsed, partitioned, anonymized, sanitized, and put into standard datasets. Kundu said Rivian takes in several petabytes of vehicle data through its ingestion pipelines and analytics via AWS services (see Figure 10).

“We don’t see the vehicles as independent entities. They’re extensions of what you can do via the cloud,” Kundu said.

Figure 10. A Look at How Rivian Leverages AWS

Source: Rivian

Rivian’s More noted that the raw data from AWS is streamed into Databricks architecture to create clean datasets that are then transformed into custom tables used for analytics. There’s also an event-watch architecture, which is used to surface anomalies in cabin temperature and critical signals. These events are processed using AWS services to send notifications (see Figure 11).

Kundu said the AWS and Databricks architecture must scale going forward, given that Rivian expects to have about 1 million vehicles in the fleet in the next few years as well as more data, more applications, and more use cases.

Figure 11. Rivian Blends Its AWS and Databricks Infrastructure

Source: Rivian

Autonomy, AI, and Beyond

According to Philbin, Rivian has created a “perception stack” that’s fed data from 11 cameras with 55 megapixels of real-time imaging, five radar systems with 1,000 feet of forward-facing detection range, and overlapping sensors for redundancy.

“The perception and prediction stack is really the core of the new platform,” Philbin said, who previously worked at Waymo. “This is a large, deep machine learning model that takes all of the sensors together in combination and generates this world model output.”

Radar system and camera data is fed into a neural network that uses a transformer network to translate the information into real-world models of objects, maps, predictions, and ultimately behaviors. Rivian’s transformers operate similarly to the way large language models work.

Rivian will be able to leverage these systems to make predictions about driving behaviors, Philbin explained (see Figure 12). “The predictions are how we think agents are going to react in the near future,” he said. “We want to add to this same model so it can learn driving behaviors from real data for planning.”

The key is to learn from human driving behaviors and incorporate the rules of the road. “We don’t want our autonomy stack to learn bad behaviors,” Philbin said.

Figure 12. Rivian’s Cloud and OS Are Designed to Create a Seamless Flow of Data

Source: Rivian

Philbin also said that Rivian has added abstraction layers to account for APIs in different chips and various sensors to ensure independence from any one compute platform or provider. “We have that independence from any particular compute platform. And that extensibility allows us to cover a wide range of vehicle platforms and more in the future,” he said.

Add it up, and Rivian’s bet is that its data loop will drive autonomy features that will differentiate the company in the future. “Autonomy is a key competitive and street-strategic advantage for Rivian,” Philbin said. “We think that as the systems get better and better and better over time, customers are expecting more and more from the autonomous systems available in their vehicles.”

What You Can Learn From Rivian

  • Rivian’s AI strategy and future autonomy platform builds on a cloud and data strategy that can scale. Without those investments, Rivian would look more like a legacy automaker.
  • Customer experience is everything. Rivian’s integrated stack approach begins and ends with the customer experience.
  • You can’t have good customer experience, improve margins, and leverage your unique advantages without a data flywheel.
  • Given electric vehicles are a relatively new category, the technology is evolving, and Rivian must build its own platform. Many enterprises are realizing that they’re going to need to build applications versus buying off the shelf, where suppliers are more concerned about their margins than their customers’.
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Qualcomm has strong Q3 courtesy of smartphones, automotive

Qualcomm delivered strong fiscal third quarter results as it rode revenue growth from smartphones and automotive. The company also said it was bullish on the uptake for Snapdragon X Series Copilot PCs.

The company reported third quarter net income of $2.13 billion, or $1.88 a share, on revenue of $9.39 billion, up 11% from a year ago. Non-GAAP earnings in the quarter were $2.33 a share. Wall Street was expecting Qualcomm to report fiscal third quarter earnings of $2.26 a share on revenue of $9.22 billion.

Qualcomm’s report lands a day after AMD reported strong second quarter earnings. Qualcomm is diversifying its revenue base away from smartphone processors and modems, but has more work ahead. In addition, Qualcomm faces risks due to the US government restricting component sales to companies like Huawei.

Cristiano Amon, CEO of Qualcomm, said the launch of Snapdragon X Series PCs is a "significant milestone in our transformation from a communications company to a leading intelligent computing company."

Qualcomm is increasingly looking to play in markets such as the data center, PCs and industrial IoT. The bulk of its revenue, however, comes from handsets, but automotive has gained traction.

As for the outlook, Qualcomm projected fiscal fourth quarter revenue of $9.5 billion to $10.3 billion with non-GAAP earnings of $2.45 a share to $2.65 a share.

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Meta Q2 strong, tightens capital expenditure range to $37 billion to $40 billion for 2024

Meta reported better-than-expected second quarter results and tightened its capital expenditure range for the year to $37 billion to $40 billion largely due to artificial intelligence efforts.

Mark Zuckerberg, CEO of Meta, said Meta AI "is on track to be the most used AI assistant in the world by the end of the year." The company recently launched its latest Llama open-source large language model and is using its apps to create a training data flywheel.

Meta's approach to generative AI investment differs from the rest of the tech sector. Meta is looking to its AI investments to boost monetization across its platform without selling genAI directly. That approach is part of the reason Meta can be pushing open-source LLMs heavily--it doesn't need a business model for generative AI. 

However, Meta is betting that its AI compute investment will turn up new businesses later.

In the second quarter, Meta reported second quarter net income of $13.46 billion, or $5.16 a share, on revenue of $39.07 billion, up 22% from a year ago.

Wall Street was expecting Facebook to deliver second quarter earnings of $4.78 a share on revenue of $38.31 billion.

By the numbers for the second quarter:

  • Meta’s capital expenses were $8.47 billion and total costs and expenses were $24.22 billion, up 7% from a year ago.
  • Daily active people across its apps were 3.27 billion on average for June, up 7% from a year ago.
  • Average price per ad was up 10% from a year ago.
  • Meta’s Reality Labs unit had an operating loss of $4.49 billion in the quarter.
  • Meta ended the quarter with headcount of 70,799, down 1% from a year ago.

Key points from the earnings conference call and Zuckerberg include:

  • WhatApp 100 million monthly actives in US
  • Facebook is seeing traction with younger users. 
  • Across Facebook and Instagram, AI drives recommendations for customers and boosting engagement. "This has allowed us to extend our unified AI systems, which has already increased engagement," said Zuckerberg, who added that AI is going to boost solutions for advertisers. "Advertisers will ultimately be able to tell us what they're trying to do and their budgets and we'll do it," said Zuckerberg. 
  • Meta AI will also be an "important feature" that will continually improve. 
  • "Business AI will also be a big piece here. Over time just like every business has a web site every small business will be able to pull all of their content into an agent that drives sale and save money. I think this will dramatically increase our business messaging revenue," said Zuckerberg. 
  • Llama 3.1 will represent an inflection point for open-source LLMs. 
  • On capital expenses, Zuckerberg said he would rather bet on being too early with the buildout instead of being too late "given the time it takes to scale up infrastructure."
  • AI is boosting Ray Ban AR glasses demand. Zuckerberg also emphasized his commitment to Reality Labs and AR and VR. 

As for the outlook, Meta said revenue in the third quarter will be between $38.5 billion and $41 billion. The company said that it updated its 2024 capital expenditure range from $37 billion to $40 billion, up from $35 billion to $40 billion.

The company didn’t discuss full year 2025 expectations, but did note that its capital expenditures will continue to grow.

 

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Analyst Relations, Quantum Computing, Tech News | ConstellationTV Episode 85

This week on ConstellationTV episode 85, hear co-hosts Doug Henschen and Larry Dignan analyze the latest enterprise #technology news (#AI Infrastructure overcapacity, vendor data comparison) live from Woodinville, WA.

Then watch an interview with Classiq CEO Nir Minerbi on the intersection of #quantumcomputing, HPC, and use cases, and conclude with an entertaining live segment including Liz Miller and Holger Mueller sharing takeaways from Constellation's Analyst Relations Experience.

0:00 - Introduction: Meet the Hosts
01:30 - Enterprise #technology news coverage
06:38 - Interview with Classiq
16:02 - Live from #ARX2024 with Liz, Holger, Doug and Larry
26:38 - Bloopers!

ConstellationTV is a bi-weekly Web series hosted by Constellation analysts, tune in live at 9:00 a.m. PT/ 12:00 p.m. ET every other Wednesday!

On ConstellationTV <iframe width="560" height="315" src="https://www.youtube.com/embed/cNuyAZffPg4?si=r3kaeF-CWVqSTu4T" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

The Cookiepocalypse Has Been Cancelled: What’s Next?

Google has canceled its cancellation of the third-party cookie. Advertisers: You may resume your baking. Marketers: Hang back a minute…we’ve got something to chat about.

Third-party cookies are stuck to us like we forgot to use the Silpat before popping the last batch into the oven. After all these years of fretting over a cookie-less tomorrow, we are now stuck with them. Or is this an opportunity to right size the cookie into a more appropriate position in the overarching world of marketing and experience? Can we finally stop following which way the cookie could crumble?

For years now we have rethought and rearchitected our data strategies to more intentionally and directly amass a better understanding and record of our customer. And let’s be clear…this record is so much more than the transactional history we once coveted in CRM and extends beyond the golden profile in our CDPs.

We didn’t just think about a cookie-less world, we architected how to deliver more robust, profitable and creative worlds where third-party cookies got put in their place. That’s not to say we banished every cookie. In fact, those first-party cookies started to taste a bit sweeter. Instead of stalking our prey across the Serengeti we call the internet, we got smaller, more focused and more intentional to understand what our customer did with us. We focused our gaze to settle on “our” crowd instead of watching the whole crowd. We enriched and expanded strategy on creating moments for customers to share their preferences. We rewarded them with going above and beyond those volunteered requests with consistency of purpose and respect of relationship.

We stopped talking about if we were too close to the creepy line. In fact, we banished creepy to the relief of our customer. We got back to the business of marketing and the opportunity of experience to purposefully craft durable, profitable relationships with our customers. And now, thanks to advancements in AI and more pointedly with GenerativeAI, we can now apply customer data in new and even more creative, contextual and personalized ways to advance those hard-won relationships.

So why go backwards? Why lean back into the thrill of the third-party cookie?

I would argue we have plenty of reason to be glad that advertising teams have access to tried and true tools to bring precision and accountability to the table. The third-party cookie, when used responsibly and in line with overarching experience and relationship building strategies are a great tool. But can we afford to revert to bad behavior, tracking for tracking sake?

Instead of moving backwards, let’s spark these conversations instead:

Rightsizing the Third-Party Cookie: This is the first line in the sand. For today’s CMO, this is where we say that the third-party cookie is a tool in the advertising tool kit. It is NOT the backbone of marketing or experience strategy. We built its replacement and should continue along that path. The reintroduction of the third-party cookie should be rightsized into the tool and tactic for optimization and visibility that it is. It is one signal source of many. And don’t assume this is just a conversation for B2C marketers…you B2B leaders can’t afford to allow ABM to return to the land of retargeted advertising as its one-trick pony. Account based advertising can rejoice, but account-based marketing needs to continue to advance the analytics and intelligence around account-based buying and influence centers to create those impact and growth opportunities that true ABM can deliver. Stay the course.

Draw Clear Lines in the Privacy Sand: In this cookie-rich future, it will be critical to fully understand the difference between privacy and safety. Privacy puts the control of engagement and the value exchange of customer data in the hands of the customer. It expects that a brand will do more with less data about the customer. Safety is the promise that the data that is exchanged is secure and used responsibly and to the benefit of both parties involved in the exchange. With a focus on the first-party data we now rely upon to have first party relationships with our customers (aka the second party), the third-party cookie becomes a responsibility we must maintain and respect to stay within Digital Safety boundaries. For those striving for true digital privacy as a strategy, we may need to make the hard call to do away with the third-party cookie all together. No matter your brand’s decision, make it, state it and then stick with it, repeatedly proving your dedication to that pact consistently and over time.

Never Be Stuck with a Single Point of Panic Again: If there is any lesson I hope we all come out of this with is that regardless if you ever used a third-party cookie in your advertising or marketing initiatives, the proposed crumbling of the cookie sent our industry into shock. Products and whole companies have been lost to this chaos. The panic-driven campaigns to hype the horror of a cookieless tomorrow remain seared in many minds. For some, that capacity to track across the web was their only view into the behaviors and journey of their customer…without it they felt blind. In this age of data, automation and AI, we can’t afford to have a cookie be our definition of the customer. We can’t afford a single point of panic while we are supposed to be architecting growth.

So…go ahead. Go bake a batch of cookies. Mix up the flavors. But don’t forget that the marketing and experience toolkit is far more diverse than the cookie-monsters of the past several years would want us to remember. We have built that depth of first-party understanding and knowledge. We don’t have to revert or settle back into bad behavior. Cookies are delicious…but bake them in moderation…and choose wisely when you decide to dine on them before your actual meal.

 

 

 

Image Credit: Image has been AI generated using Adobe Firefly Image 3 model and further edited in Adobe Express. 

Marketing Transformation Next-Generation Customer Experience Digital Safety, Privacy & Cybersecurity Chief Marketing Officer

AMD: Strong Q2, raised Q3 guidance, data center revenue doubles

AMD's second quarter was paced by $2.8 billion in data center revenue, up 115% from a year ago.

The chipmaker, which is chasing Nvidia in GPUs and accelerated computing, reported second quarter net income of $265 million, or 16 cents a share, on revenue of $5.8 billion, up 9% from a year ago. Non-GAAP earning in the second quarter was 69 cents a share.

Wall Street was expecting AMD to report second quarter earnings of 68 cents a share on revenue of $5.72 billion.

In a statement, AMD CEO Lisa Su said company saw record data center revenue in the second quarter. Su added:

"Our AI business continued accelerating and we are well positioned to deliver strong revenue growth in the second half of the year led by demand for Instinct, EPYC and Ryzen processors. The rapid advances in generative AI are driving demand for more compute in every market."

As for the outlook, AMD said it expects revenue of $6.7 billion, give or take $300 million. For the third quarter Wall Street analysts were modeling earnings of 94 cents a share on revenue of $6.61 billion.

Data center revenue in the second quarter accounted for the bulk of AMD's operating income followed by embedded. 

By the numbers for the second quarter:

  • AMD reported client revenue of $1.5 billion, up 49% from a year ago. Demand was driven by AMD Ryzen processors. 
  • Gaming revenue fell 59% in the second quarter from a year ago to $648 million. 
  • Embedded revenue in the quarter was $861 million, down 41% from a year ago.
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Microsoft Q4 strong, Azure growth 29% and a bit light

Microsoft delivered a better-than-expected fourth quarter and said Azure revenue growth was up 29%.

The company reported fourth quarter net income of $22 billion, or $2.95 a share, on revenue of $64.7 billion, up 15% from a year ago.

Wall Street was expecting Microsoft to report fourth quarter earnings of $2.93 a share on revenue of $64.39 billion. Microsoft’s cloud business was expected to show fourth quarter growth of about 30%.

Microsoft CEO said the company is focused on meeting at-scale workloads for AI. CFO Amy Hood noted that Microsoft Cloud revenue in the quarter was $36.8 billion, up 21% from a year ago.

For fiscal 2024, Microsoft reported net income of $88.1 billion, or $11.80 a share, on revenue of $245.1 billion, up 16% from a year ago.

By the fourth quarter numbers:

  • Intelligent Cloud operating income was $12.86 billion followed by Productivity and Business Processes operating income of $10.14 billion. 
  • More Personal Computing operating income was $4.92 billion. 
  • Office Commercial revenue ws up 12% and Office Consumer revenue was up 3%.
  • LinkedIn revenue was up 10%. 
  • Dynamics 365 revenue growth was 19%.
  • Windows revenue was up 7%. 

Microsoft said first quarter revenue will be between $63.8 billion and $64.8 billion. 

Takeaways from the conference call include:

  • Microsoft is adding Azure AI customers, but remains capacity constrained. Nadella said: "We now have over 60,000 Azure AI customers, up nearly 60% year-over-year, and average spend per customer continues to grow."
  • Models as a service customers doubled sequentially in the fourth quarter. 
  • Copilot accounted for 40% of GitHub's revenue growth in the fourth quarter. Nadella said Copilot was driving growth across the portfolio. He said: "Copilot customers increased more than 60% quarter-over-quarter. Feedback has been positive, with majority of enterprise customers coming back to purchase more seats. All-up, the number of customers with more than 10,000 seats more than doubled quarter-over-quarter, including Capital Group, Disney, Dow, Kyndryl, Novartis. And EY alone will deploy Copilot to 150,000 of its employees."
  • Capital expenditures will continue to grow for the AI buildout. Hood said: "Capital expenditures including finance leases were $19 billion, in line with expectations, and cash paid for PP&E was $13.9 billion. Cloud and AI related spend represents nearly all of total capital expenditures. Within that, roughly half is for infrastructure needs where we continue to build and lease datacenters that will support monetization over the next 15 years and beyond. The remaining cloud and AI related spend is primarily for servers, both CPUs and GPUs, to serve customers based on demand signals. For the full fiscal year, the mix of our cloud and AI related spend was similar to Q4."
  • The genAI payoff will take time for Microsoft and will drive growth across the product line, said Nadella. He added: "At the end of the day, GenAI is just software. So it is really translating into fundamentally growth on what has been our M365 SaaS offering with a newer offering that is the Copilot SaaS offering, which today is on a growth rate that's faster than any other previous generation of software we launched as a suite in M365. That's, I think, the best way to describe it."

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Why enterprise, process workflows are the new battleground

Enterprise workflows are quickly becoming the new battleground for tech vendors as providers that have the customer data race to ensure they don't merely become systems of record.

In just a few hours last week, the importance of enterprise workflows and streamlining processes was laid out.

First, Salesforce and Workday unified their data foundations in a move that will make it seamless to connect financial, HR and customer data within Data Cloud. The companies didn't mention workflows directly, but it's clear they wanted to secure their data advantage and be that workflow engine.

A quote from Sal Companieh, Chief Digital and Information Officer, Cushman & Wakefield, indicated that the Salesforce-Workday pact was as defensive as it was about customer value. “The ability to streamline workflows across two of our most used platforms – Workday and Salesforce – and deliver more personalized AI-powered employee experiences will be a game changer for us," said Companieh.

I read that quote to mean that ServiceNow was becoming a pain in HR and CRM with its platform that's aimed at genAI, process and enterprise workflows. When ServiceNow reported its second quarter earnings that threat to category incumbents became clear.

ServiceNow CEO Bill McDermott talked about manufacturing workflows, efficiency and AI. He talked CPG. And the ServiceNow vision applies to any industry. Talking about CPG, McDermott said:

"Think about consumer goods. They want AI-powered chatbots to deliver personalized shopping experiences. And just think about your own shopping experience. You could buy a great product, but if you can't return it in a streamlined way. You drop the brand. You're not doing business with them anymore. So, it's a virtuous cycle to think about the quality of the product, the service experience of the customer and ultimately advocating for the customer and giving them what they want, that's all workflow, and we're going to automate that entire industry. And so rethink health care, rethink manufacturing, rethink utilities, you rethink consumer goods. We're going for it all."

Indeed, ServiceNow is selling its genAI NowAssist at a rapid clip. ServiceNow is becoming included as an automation platform across systems. ServiceNow is landing more deals valued at more than $1 million ACV and its workflow businesses across security, IT service management, operations and customer and employee experiences are all faring well.

What remains to be seen is whether the enterprise software vendors that have the customer data can defend against a ServiceNow coming over the top.

The final data point in the workflow machinations was ServiceNow's partnership with Boomi. Boomi has done a nice job of expanding its iPaaS to becoming an AI-driven API platform and enterprise connector. Boomi will be to ServiceNow what MuleSoft will be in the Salesforce and Workday partnership.

As noted previously, generative AI can become the interface that rewires enterprise software. There's an argument that automation and workflows will be in that mix too.

 

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