Om Malik in his newsletter dissected Jack Dorsey's Block memo about AI-related layoffs. In his memo, Dorsey said Block would cut 40% of the company's staff due to AI creating new ways to work. Malik noted that Block really overhired during Covid and hasn't been run efficiently. In fact, few technology companies are run efficiently because they have lived off the largesse of cloud and high-margin software models.
Malik said:
"In way too many words, what Jack was saying was that AI is here, it is changing how we work, and what it means to be a company. All three points are true. What is also true is that when it comes to technology companies, AI is a convenient narrative that masks a deeper problem.
Operational inefficiencies, over-hiring, and general lack of financial discipline are a common malaise, especially among mid-tier publicly traded tech companies that have lived on the largesse of cloud, mobile, and ZIRP. Block is a poster child, as the data shows."
Fun fact: I was part of an academic research team at Temple University that wrote a business school case study on how Facebook, now Meta, scaled its hiring in 2020. Technology companies panic hired people and reading the Facebook case today is almost comical. Malik's post highlights how technology companies have largely been undoing the great hiring spree from COVID.