Otter.ai launched the Conversational Knowledge Engine in a move that aims to expand beyond being an AI notetaker. The company also launched an expanded model context protocol server, AI Chat and Otter for Desktop. According to Otter.ai, the Conversational Knowledge Engine is designed to bring together decisions, context and intent embedded in conversational data. The company said:
"There has never been a system of record for what people actually say during meetings, which has driven Otter.ai's strategic evolution into a new category. The Conversational Knowledge Engine will be as fundamental as CRM in capturing customer data, HRIS for employee data, and ERP for financial data."
That's a heady idea, but Otter.ai can fill in a lot of context gaps. I'm a longtime Otter.ai customer and can attest that the upgraded AI Chat is way better than before. Otter.ai's Conversational Knowledge Engine is aimed at sales, marketing, recruiting and product management.
We'll loop back on Otter.ai's plans when we get a more fleshed out briefing.