Research Summary: Next Generation CIOs Aspire To Focus More On Innovation And The Chief Digital Officer Role

R "Ray" Wang

Principal Analyst and Founder
Constellation Research

R “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation…...

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Executive Summary

Constellation shares with its clients the fourth annual groundbreaking survey of CIOs later this week.  The 2014 survey interviews respondents about their priorities by CIO persona.  Constellation identified infrastructure, integration, intelligence, and innnovaiton as the four personas of the next gen CIO in 2011.

Survey results show that while CIO’s prefer to spend more time on innovation projects, most CIOs must spend their time battling the reduction of cost in IT delivery.  In the shift towards dominating digital disruption, CIOs can only move as fast as their organization’s DNA will allow while driving transformation. Using Constellation’s organizational DNA framework, CIOs can understand how much change they can expect their organization to consume and gauge their ability to impact the thought process and culture.  An excerpt of some of the findings can be found below:

A. CIOs Must Battle Keeping The Lights On Despite A Desire To Focus On Innovation

In Constellation’s recent CIO survey of 119 respondents, over 44% expressed that reducing the cost of IT delivery remained the number one priority (see Figure 2).  However when asked what should be the number one priority almost 44% expressed that bringing innovation to the business was the number one requirement (see Figure 3).

Figure 1. CIOs Still Prioritize Reducing IT Costs

Figure 2.  Bringing Innovation to the Business Is Top Of Mind On The CIO Agenda

B. CIOs Must Overcome Three Barriers To Bringing Innovation To The Business

Hence, CIOs have known what they need to do; yet the sheer burden of reducing IT costs creates a conundrum as organizations move on in technology investments.  Despite line of business leadership, CIOs are often consulted.  However, three key factors prevent CIO’s from bringing innovation to the business:

1. Not having a seat at the management table. Slightly less than 45% of CIOs report to someone other than a CEO, President, or COO (see Figure 3).  The lack of a seat at the management table hinders CIOs from serving in the persona of Chief Innovation Officer.  Organizations who have a CIO report to the CEO often represent more innovative organizations that value the impact that technology plays in enabling business innovation.
2. Keeping the lights on. Constellation surveys often show that between 70 to 80% of all IT budgets are focused on legacy and infrastructure projects.  Until CIOs can reduce their IT spend, the CIO must continue to play the persona of Chief Infrastructure officer.  Meanwhile, the personas of the Chief Integration Officer continue to consume a greater role, as systems must be connected to external networks, customers, partners, and suppliers.
3. Growing budgets of shadow CIOs. Conversations with Constellation’s clients indicate that most line of business executives intend to increase spending by 20 to 25% on technology related projects for 2014.  This rising importance of line of business technology investments proliferate due to cloud, mobility, and big data project requests.  Shadow CIOs continue to exist and fulfill the Chief Intelligence Officer and Chief Innovation Officer personal.  This is why tech spending is up, yet IT spending is mostly down.

Figure 3: 44% of CIOs Do Not Have A Seat At The Management Table

The Bottom Line: Rise Of The Chief Digital Officer Is Here.

Constellation expects a chief digital officer role to emerge that may include the personas of the Chief Innovation Officer and the Chief Intelligence officer.  The emergence of the chief digital officer (CDO) is essential for the new age of digital business.  Though the current debate often centers on whether the CIO or CMO will win out or whether chief digital officers may arise from an expanded role for the CIO, we see these arguments as shortsighted.   The role will transcend both the CIO and CMO, as digital initiatives will require new skill sets.

See the full Constellation report in March to understand the priorities for each of the four personas of the next generation CIO.

Your POV.

Are you still seeing the world through the lens of Social, Mobile, Cloud, Analytics, and UC/Video?  Are you a next gen CIO?  Does this resonate with your agenda and experience?  Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.

 

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Breaking Bad @Project Management: Winning Strategies for the PM, PMO & Executives #pmot

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Here’s a recent presentation I delivered with AMD’s  Isabel Merlano at Microsoft Project Conference 2014.  In this session, we shared  common scenarios on how the different approaches taken by project managers and Project Management Offices (PMO) could make an organization’s project management environment complex and challenging for the different project stakeholders. We then showcased how Microsoft portfolio and project management solutions can be maximized to address varying pain points around schedule management, resource management and project reporting.

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Another week and IBM investes another billion - this week it is (a) BlueMix / PaaS

Holger Mueller

Vice President and Principal Analyst
Constellation Research

Holger Mueller is VP and Principal Analyst for Constellation Research for the fundamental enablers of the cloud, IaaS, PaaS and next generation Applications, with forays up the tech stack into BigData and Analytics, HR Tech, and sometimes SaaS. Holger provides strategy and counsel to key clients, including Chief Information Officers, Chief Technology Officers, Chief Product Officers, Chief HR Officers, investment analysts, venture capitalists, sell-side firms, and technology buyers.  Coverage Areas: Future of Work Tech Optimization & Innovation  Background: Before joining Constellation Research, Mueller was VP of Products for NorthgateArinso, a KKR company. There, he led the transformation of products to the cloud and laid the foundation for new Business Process as a…...

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Over  11,000 attendees convened at the MGM Grand in Las Vegas for the annual IBM Pulse event.  The event focused heavily on cloud and mobile and served as the backdrop to unveil BlueMIx, Big Blue’s PaaS platform for year’s to come.  Adding to the seriousness of the announcement, IBM, made a $1B commitment to BlueMix.  Side note: We have learned from recent announcements around SoftLayer data centers and Watson that when IBM is serious about something, it makes a one billion dollar investment.

Conversations with attendees indicate a very energized and excited crowd.  Concurrently, IBM organized a developer conference, trendily called Dev@Pulse

BlueMix - lot's of Blue on a Greenish platform

BlueMix is IBM's PaaS product for the years to come. The project started over two years ago, was shepherded under veteran Danny Sabbah and must have gone through some pretty substantial iterations. Remember two years ago IBM had not invested into Pivotal - so there must have been a (true) blue ambition at some point. In fact, the future will tell what led to the investment in April 2013 (more here).  The shift was a change for the better since it committed IBM into a community of multiple vendors which this week led into a new oversight committee for Pivotal. 

 

IBM Infographic on the 1B investment.

 

So under the hood BlueMix runs on Pivotal's Cloud Foundry (hence the green - or what color is Pivotal's branding?) - but IBM enriches it in many ways:

• Attractive user interface - IBM has done a good job creating an attractive user interface to run and tie applications on BlueMix. Of course you can go back to command line, but interestingly IBM shared that developers want to be more productive, too - so we will see how much mileage the overlaying user interface will get. 

• 'Any' programming language - IBM devised BlueMix to be open and for developers to bring their code and 'just' deploy it. And that's a great design ambition but of course hard to do in the real world - so today IBM can do Java, Javascript, PHP, PERL and Ruby (not all supported by its own IDEs though). 

• Patterns prominently loom - IBM's pattern technology, originally devised with WebSphere - is getting good usage as part of BlueMix and is probably key to make the magic in the background work. Environments get more complex by the day - so the automation tool and it's capability are key for BlueMix's success. 

• A rich platform - IBM keeps exposing services and tools to BlueMix - most prominent right now are the Xtify push services. MongoDB was there and of course Cloudant (freshly announced acquisition) now, too. The extensibility here is key for IBM to augment BlueMix in the coming quarters, Watson services will be the clearly differentiating crown jewels. 

• Of course, SoftLayer - Almost needless to say IBM will run BlueMix on SoftLayer technology. Probably a good move to cater to a security sensitive audience that is re-assured by SoftLayer's bare metal capabilities, extended localization and transparency down to the machine level.

 

Crosby with 'born on the web' SoftLayer customers

Softlayer is the go forward answer for all things cloudy

Not surprisingly IBM keeps strengthening its SoftLayer commitment. Reading between the lines it is clear that the SoftLayer x86 legacy cannot support the Power based Watson plans - so not surprisingly IBM is bringing SoftLayer to run Power based systems. There was some confusion what's being brought to who - SoftLayer to Power or vice versa - but that is all good for a company like IBM finding and charting its course to cloud.

Likewise IBM will invest more into the DevOps visibility and capability of SoftLayer resources. SoftLayer had more of a run-time DNA in the past for their clients, so bringing the additional flexibility to run more and better development cycles with SoftLayer only augments the platform.
 

LeBlanc introduces BlueMix

BlueMix Moves Beyond the Big Blue Legacy

There are a few takeaways that this is not our father's IBM: 

BlueMix is the key asset as a platform to get IBM to the API economy, from a PaaS perspective and SoftLayer takes care of the infrastructure.

In spring 2014 IBM's future looks remarkably better than 12 months ago.

Here are some Storify Tweet Collections of the keynotes of Day 1, Day 2 and Day 3.

Tech Optimization Innovation & Product-led Growth Data to Decisions Future of Work New C-Suite softlayer Google IBM amazon Oracle Microsoft PaaS SaaS IaaS Cloud Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP CCaaS UCaaS Collaboration Enterprise Service Chief Information Officer Chief Technology Officer Chief Information Security Officer Chief Data Officer Chief Executive Officer

Six Trends Influencing Digital Disruption in 2014 webinar recording

Today we presented the webinar "Six Trends Influencing Digital Business Disruption in 2014". Please find the webinar recording and slides below.

Download slides here

Download Constellation's 2014 Outlook on Dominating Digital Business Disruption

Data to Decisions Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Sales Marketing Innovation & Product-led Growth Webinar AR AI ML Machine Learning LLMs Agentic AI Generative AI Robotics Analytics Automation Cloud SaaS PaaS IaaS Quantum Computing Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP CCaaS UCaaS Collaboration Enterprise Service developer Metaverse VR Healthcare Supply Chain Leadership Chief Customer Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer Chief Technology Officer Chief Digital Officer Chief Data Officer Chief Analytics Officer Chief Information Security Officer Chief Operating Officer

First take - Why Workday acquired Identified - (real) analytics matter

Holger Mueller

Vice President and Principal Analyst
Constellation Research

Holger Mueller is VP and Principal Analyst for Constellation Research for the fundamental enablers of the cloud, IaaS, PaaS and next generation Applications, with forays up the tech stack into BigData and Analytics, HR Tech, and sometimes SaaS. Holger provides strategy and counsel to key clients, including Chief Information Officers, Chief Technology Officers, Chief Product Officers, Chief HR Officers, investment analysts, venture capitalists, sell-side firms, and technology buyers.  Coverage Areas: Future of Work Tech Optimization & Innovation  Background: Before joining Constellation Research, Mueller was VP of Products for NorthgateArinso, a KKR company. There, he led the transformation of products to the cloud and laid the foundation for new Business Process as a…...

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In it's earnings press release Workday of February 26th, the company disclosed the acquisition of Identified, a San Francisco based start-up that had specialized on recruitment success using analytical algorithms.

A recap of Identify

The company has tremendous talent and started with condensing social network information into tangible (and if you will actionable) candidate profiles, compiled out of available information from social networks. With that Identify reverses the classic recruiting process - that expects candidates to come to the recruiting company - into a mini headhunting process - where the recruiter can start actively looking for candidates.

Needless to say the collection, identification and creation of a candidate profile are no trivial task and Identify spend significant time on this, creating their patent pending SYMAN process. The recent demos of the product then showed the search over these profiles. Back in January we missed some analytical tools beyond the candidate profile that would help the recruiter focus on the right candidates without going through the overall result list, e.g. a scoring model to serve the best candidates to the recruiter. Good news was - this was on Identified's roadmap.

 

Identify Screenshot from website.

 

But then it looks like Identified seemed to have run out of steam on the business side. And probably needed more capital to build engagement and interaction functionality for recruiters, more ATS functionality and also had to cater to the need for mobile support for recruiters. The com had taken 22.5M in funding, Workday disclosed the acquisition was 15M - not a good exit unfortunately. 

 

Why Identify for Workday?

Workday is currently building its recruiting solution, expected in the first half of 2014, but its first release will miss sourcing functionality. My expectation is that Workday will do a replay of the playbook we have seen with 3rd party compensation data. Use it's new BigData Analytics product capabilities to either look at social network data and / or the classic sourcing providers and put it onto it's AWS based storage for BigData Analytics. Then use the SYMAN algorithms to collect and condense to a candidate profile and serve these to the users of its new recruiting product.

This has a number of pretty intriguing consequences:

 

• Innovative Recruiting - Workday will be able to serve the best external candidates into a recruiting scenario. Ideally not even to the recruiter, but to the manager opening the requisition.

• Real Analytics at work - The condensation and serving of the best candidate requires some real analytics (the one that take an action or suggest something). Identified can provide them - if the can find the way to serve the best candidates.

• Workday BigData Analytics at work - Many observers and me have given Workday a hard time on the current BigData Analytics offering to be neither of those. If Workday does what Identify enables them to do - this would really be BigData (structured and unstructured data with the 3Vs - Identify demos claimed to run on 1B+ candidates) and Analytics (condensation, scoring).

myPOV

Future of Work Tech Optimization Innovation & Product-led Growth New C-Suite Data to Decisions Next-Generation Customer Experience Sales Marketing Digital Safety, Privacy & Cybersecurity Oracle SuccessFactors workday SAP AI Analytics Automation CX EX Employee Experience HCM Machine Learning ML SaaS PaaS Cloud Digital Transformation Enterprise Software Enterprise IT Leadership HR Chief People Officer Chief Information Officer Chief Technology Officer Chief Customer Officer Chief Human Resources Officer Chief Information Security Officer Chief Data Officer

3 Ways to Maximize Social Media at SharePoint Conference #spc14

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If you live and work in the world of SharePoint, next week is the SuperBowl event – over 10,000 people will be attending SharePoint Conference 2014. It’s great to see a fantastic lineup of sessions, speakers and activities. In fact, I would love for you to join me in these activities that I’ll be a part of:

Monday Mar 3

10:30am – 11:00am
AvePoint Booth Book Signing: SharePoint for Project Management 2010

12:40pm-1:10pm
Nintex Booth Presentation: How to Inspire, Thrive and Drive Purposeful Collaboration

3:45pm – 5:00pm
SPC100 Session: Beyond Deployment: How Can IT Inspire, Motivate and Drive Sustainable Adoption

9:00pm – 12:00am
AvePoint Red Party

Tuesday, Mar 4

1:45pm – 3:00pm
SPC209 Session – Winning User Adoption Strategies from Best Buy, Nationwide Insurance and Trek Bikes

5:00pm – 6:15pm
SPC276 Session – Lead the BYOD Revolution: Effectively Manage a Multi-Device & Multi-Generational Workforce

7:00pm – 10:00pm
SPC14 Evening Event: Las Vegas Motor Speedway

 

I’m also very excited to see that the buildup has started and community engagement is brewing thanks to social channels like Twitter, Facebook and Yammer. Make sure you follow @SPConf and #SPC14 on Twitter to be updated on the latest and greatest buzz. As the excitement is heating up and you’re preparing for this amazing event, I’d like to share 3 tips on how you can maximize social media at #SPC14:

1. Schedule Twitter, Facebook, LinkedIn and Yammer posts

If you are part of the SPC14 event team, a speaker or sponsor,  I highly recommend you use scheduling tools to post regular reminders, announcements, activities, and session schedules. This way, you don’t have to worry about posting it manually. I use SocialOomph, IFTTT and Buffer to schedule my posts.

2. Be a trusted friend and not a used car salesman

It breaks my heart to see people/companies coming out of the woodworks and only post on social media whenever there are major events like this. The last time they tweeted was at the last Microsoft event. Even worse, it’s all about them – “Come to our booth to see how fantastic we are”. Postings like these are perceived as noise and no different from a used car salesman pitching.

I highly encourage y’all to be sincere when engaging in social. While it’s okay to talk about your service or product, it’s shouldn’t just be all about that. For example, you can share key points during sessions, maybe ask other people’s opinion or connect people with relevant subject matter expertise.

3. Utilize social to interact with audience during a session

I love to use social media to engage the audience when I am presenting. I would schedule tweets, embed tweets in powerpoint and even allow my session attendees to vote using twitter to show the results realtime on the screen. Check out this tool from Tim Elliott that lets you do this.

Any other tips you care to share?  I look forward to seeing you next week and please connect with  me on twitter!

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HootSuite Launches Managed Social Media Security & Compliance Service for Enterprises

Vice President and Principal Analyst, Constellation Research
Constellation Research

Role: Vice President and Principal Analyst focusing on the IOT of Customer Experience and how the cloud is driving more flexible, agile, and robust customer service and customer experiences. In-app or in device customer service is the future. Coverage Areas: Next Generation Customer, Digital Marketing Transformation Bio: As a Vice President and Principal Analyst at Constellation Research, Inc, Petouhoff works with Fortune 100 and 500’s Senior Leadership teams to create strategic customer experience (marketing, sales and service) solutions which engage customers, build brands and grow businesses. Combining her experience as a former Forrester software analyst, PWC systems integrator and change management consultant, Petouhoff leads executive workshops to discuss to not only…...

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HootSuite Managed Security & Compliance Services educate and empower enterprises to protect their brand and reputation

To help enterprises protect their brands as they scale social media across their organization, HootSuite has announced the launch of its Managed Security and Compliance Services. This new offering provides organizations with security and compliance tools to protect their brand and social media assets from internal and external threats. This is critical that organizations figure out social compliance. It’s one thing to focus on engagement of your customers. It’s another to make sure that ALL the engagement is of the type of engagement is “on brand” and keeps the brand in integrity.

“While businesses have adopted social media in record numbers, the lack of governance puts enterprises at risk for online security and compliance breaches,” says Greg Gunn, VP Alliances, Business Development, and Platform at HootSuite. “Our new managed services are designed to equip the enterprise with the right tools and response plans so they can safely use social media to grow their business while protecting their brand.”

HootSuite’s Managed Security and Compliance Services creates a secure, complete environment for policy management and enforcement across an enterprise’s entire organization, protecting its brand and data against a full spectrum of security and compliance threats. This is even more important for organizations within regulated industries such as finance, healthcare and insurance, as well as those that are publically traded and require persistent monitoring of their brand reputation.

Who’s using it? Check out ING DIRECT. “The nature of social media means that your brand’s reputation is often at risk,” says Jaime Stein, Senior Manager of Social Media at ING DIRECT. “Therefore, it’s important to have your team aligned and prepared to handle any situation that could compromise customer service or brand reputation. HootSuite’s Situational Simulation prepared our communications team for our recent company re-naming launch so that when it took place, our team was able to handle the response from our clients and the public effectively and efficiently.”

HootSuite’s new Managed Security & Compliance Services features include:

• Social Media Asset Audit: Identify and govern both authorized and unauthorized social media profiles. The audit creates an Access Control Map, which allows administrators to outline legitimate profiles and determine which users can post to those profiles. We also help to remove illegitimate profiles to restore brand reputation.

• Situational Simulations: Create a response plan for managing situations that could cause a drastic spike in activity volume on Twitter or Facebook. The exercise then engages users across the organization to react to a social media surge in a controlled environment using the HootSuite dashboard. Upon completion, HootSuite provides an executive summary and recommendations on ways to enhance the process and strategy.

• Social Media Profile Monitoring: Monitor company-owned social media profiles for any security and compliance breaches. This ongoing service provides custom notifications when changes are made to account profiles to provide prompt alert if a hijacking occurs, and real-time content moderation to ensure all content conforms with predetermined compliance policies.

To learn more about managing risk in the enterprise, sign up now for HootSuite’s live webinar, “Managing Risk In a Social Organization: What Every CIO Needs to Know,” on Tuesday, March 11, 2014 at 11:00 a.m. EST. The webinar will feature insights from Nick Hayes, Security and Risk Analyst at Forrester Research; Lissette Santana, Branding and Stakeholder Communications Manager at PPL Electricity; and Sharad Mohan, Director of Customer Success at HootSuite.

More information:

• Webinar Registration: http://wcc.on24.com/eventRegistration/EventLobbyServlet?target=lobby.jsp&eventid=751188&sessionid=1&mode=preview&key=2C538DF01A8DB6DBFD2B4442986C44D9&previewtype=prelive
• Managed Services: http://socialbusiness.hootsuite.com/hootsuite-managed-services.html
• Blog Post: http://blog.hootsuite.com/hootsuite-managed-services
• Media Kit: http://media.hootsuite.com/media-kit

 

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Avoid SharePoint eDiscovery Headaches Before They Begin

X1

Barry Murphy is the Senior Vice President of Product Marketing and Strategy at X1.  In this role, Barry leads X1's product marketing function, aligning X1's offerings to market needs for search and information access, eDiscovery, cloud and virtual search, and social discovery. Barry joins X1 from eDJ Group, where he was an analyst and thought leader in information governance, eDiscovery, records management, and content archiving. Previously, Barry was Director of Product Marketing at Mimosa Systems, a leading content archiving and eDiscovery software provider. He joined Mimosa after a highly successful stint as Principal Analyst for eDiscovery, records management, and content archiving at Forrester Research. Barry received a B.S. from the State University of New York at…...

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Last week, this blog featured highlights from the very successful SharePoint eDiscovery webinar with Reed Smith.  It is a topic that came up time and again in my tenure as an analyst; companies and government Agencies are becoming tightly bound to SharePoint and want to be sure that eDiscovery ordeals can be avoided.

Microsoft SharePoint continues to gain widespread traction in organizations large and small.  A recent Forrester Research survey found that 66% of respondents will deploy SharePoint server in the next 12 months (source: Forrester Research August 2013 Global SharePoint Usage online survey).  The attraction to SharePoint is obvious – the system creates business benefits: enabling collaboration in efficient ways; providing ways to track versions of documents edited by multiple parties; allowing non-technical business people to apply basic workflow to content-driven processes, and providing faster access to information (via search and integration with the MS Office suite of apps).

For the value it creates, SharePoint can cause eDiscovery and information governance headaches if proper planning does not take place.  It is all too easy to assume that if information is searchable, eDiscovery will be no problem when the time comes.  But, as is often the case in life, the devil is in the details.  Because SharePoint allows users to add value to content (e.g. adding workflow tasks), there is the factor of metadata to consider.

In eDiscovery, metadata is a critical component of ESI that can wreak havoc on collection efforts.  When we talk about metadata for native ESI, we are usually concerned about the Operating System (OS) fields that are kept in the File Allocation Table (FAT). Different OS formats support a wide variety of fields such as different dates, attributes, permissions and file name formats (long vs. short). These fields are not usually stored within the actual file and so are very vulnerable to alteration or complete loss when items are read or copied. Forensic collection is focused on preserving this ‘envelope’ information so that evidence can be authenticated and the context reconstructed in court. That is only half of the metadata story. Microsoft Office and other programs retain non-displayed information within the header and body of all common file types, especially with the adoption of the XML based Office 2007 file formats.

This metadata issue is only extended with SharePoint because most collection efforts are focused only on grabbing SharePoint document libraries (as they are stored on file systems).  But SharePoint is so much more than document libraries (if it weren’t, it would simply be another file share sitting out there).

A defensible SharePoint collection solution will be able to capture document libraries, metadata, and truly enable contextual preservation.  When considering a SharePoint collection tool be sure that it:

• Allows for incremental preservation, monitoring changes, identifying and preserving different document versions, and incrementally preserve to multiple matters over time
• Maps to custodian access and prevent over-preservation, collecting and preserving only what is relevant to a particular custodian, not the entire SharePoint site
• Is deployable in the same fashion as SharePoint, which tends to be highly decentralized and siloed; thus the collection solution should be deployable on-demand, directly to SharePoint sites through a highly automated, remote installation, with intuitive administration and operation performed through a standard web browser

At the end of the day, informed customers will make sure that the collection tool can get more than just SharePoint document libraries, but all metadata, as well.  Also, look for solutions that will not impact the production environment too heavily; you don’t want to bring SharePoint to its knees when it is a valuable business application.  And finally, get legal and IT together on the same page about how to reasonably prove that your SharePoint preservation and collection methodologies and tools are defensible.

New C-Suite Innovation & Product-led Growth SharePoint Microsoft AR Chief Customer Officer Chief Executive Officer Chief People Officer

Money from Nothing

Chris Meyer

Chris Meyer is a thought leader focusing on the information economy, globalization and business innovation. His latest book is "Standing on the Sun".
Got Nerve

Chris's mission is to anticipate and shape the future of business. He has pursued this goal as an entrepreneur, executive, consultant, author, and the leader of a think tank.

 Based on the ideas in his 2002 book Future Wealth, Chris developed a plan for a business based on a network of thought leaders. He joined The Monitor Group in 2006 to develop this idea as Monitor Networks, where he was Chief Executive from 2004 to 2009. In 2006, he co-founded Monitor Talent, to take these ideas forward operationally. Prior to joining Monitor Group, he was the Director of the Center for Business Innovation at Cap Gemini Ernst & Young, from 1995 until its closing in December 2002. The Center fostered the conversation of leading issues among the business community, developed public conferences,…...

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Last week I wrote about Bitcoin and cryptocurrencies. Thursday night in New York I stumbled into another innovation in the medium of exchange:

This arrived with my check at the excellent Toshie’s Living Room in the Flatiron Hotel. Hardly a surprising development, but provocative.

I know you’re waiting for me to say this increases the liquidity of your social assets, but I’m not going there.

Consider the next phases of this market:

·  The frank and universal incentive (as opposed to asking your limited number of friends to review you) will further devalue the currency of Yelp approval, or any other social review site.

·  People wishing to monetize their status as Senior Contributor or Mega Maven or whatever should be able to trade-up to the top shelf by showing their status. Finally — value for your Klout score!

·  Would Toshie pour you a second shot to add a review on, say, Timout New York? You could drink all night, going from one club to the next and imbibing in exchange for reviews on all your social media.

More seriously, how does the cost per impression of this medium compare with, say, advertising on taxi screens?  It seems pretty economical, and reasonably well targeted, and builds some goodwill with the customer you already have. So I’d expect to see a lot more of it.

Postscript: earlier in the evening, in exchange for my applause, Melanie Marod, the also excellent singer, gave me a CD of her music. 

To paraphrase Dire Straits, it was an evening of “music for nothin’ and my drinks for free.”  This what happens when Andy Warhol’s 1968 prophecy — “in the future, everyone will be world-famous for fifteen minutes” — meet’s Ray Kurzweil”s from 2001: “We’re doubling the rate of progress every decade.”

Now, everyone’s a nano-celebrity. – CAM

Posted by Chris Meyer on February 26, 2014

New C-Suite Next-Generation Customer Experience Innovation & Product-led Growth Matrix Commerce Digital Safety, Privacy & Cybersecurity Data to Decisions Chief Customer Officer Chief Executive Officer Chief Information Officer