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The security joke is on us all

The security joke is on us all

Every now and then, a large organisation in the media spotlight will experience the special pain of having a password accidentally revealed in the background of a photograph or TV spot. Security commentator Graham Cluley has recorded a lot of these misadventures, most recently at a British national rail control room, and before that, in the Superbowl nerve centre and an emergency response agency.

Security folks love their schadenfreude but what are we to make of these SNAFUs? Of course, nobody is perfect. And some plumbers have leaky taps.

Rail control jpeg
Superbowl before jpeg
Sky password reg jpeg

 

But these cases hold much deeper lessons. These are often critical infrastructure providers (consider that on financial grounds, there may be more at stake in Superbowl operations than the railways). The outfits making kindergarten security mistakes will have been audited many times over. So how on earth do they pass?

Posting passwords on the wall is not a random error - it's systemic. Some administrators do it out of habit, or desperation. They know it's wrong, but they do it anyway, and they do it with such regularity it gets caught on TV.

I really want to know if none of the security auditors at any of these organisations ever noticed the passwords in plain view? Or do the personnel do a quick clean up on the morning of each audit, only to revert to reality in between audits? Either way, here's yet more proof that security audit, frankly, is a sick joke. And that security practices aren't worth the paper they're printed on.

Security orthodoxy holds that people and process are more fundamental than technology, and that people are the weakest link. That's why we have security management processes and security audits. It's why whole industries have been built around security process standards like ISO 27000. So it's unfathomable to me that companies with passwords caught on camera can have have ever passed their audits.

Security isn't what people think it is. Instead of meticulous procedures and hawk-eyed inspections, too often it's just simple people going through the motions. Security isn't intellectually secure. The things we do in the name of "security" don't make us secure.

Let's not dismiss password flashing as a temporary embarrassment for some poor unfortunates. This should be humiliating for the whole information security industry. We need another way.

Picture credits: Graham Cluley.

Digital Safety, Privacy & Cybersecurity Security Zero Trust Chief Information Officer Chief Information Security Officer Chief Privacy Officer

Oracle Cloud makes progress - but key work remains in the cellar

Oracle Cloud makes progress - but key work remains in the cellar

We were invited to attend the Oracle Cloud Summit held recently at the beautiful Ritz Carlton in Half Moon Bay. A year ago the analyst summit was in Indian Wells, and what was a ‘cozy’ event back then with maybe 20 analysts attending, has turned into a much larger 40 or so analyst event 12 months later. Certainly proof that Oracle has made progress and is getting more attention in cloud matters by the influencer community.
 

Oracle CEO Mark Hurd made an appearance and talked about Oracle’s progress in his unique, numbers-driven style, stressing the value of cloud. It was good to see his view and to get some insights into Oracle’s cloud strategy straight from the top. His example of e.g. IBM shrinking revenue by $10B and how much of that revenue is going to be Oracle’s resonated well. 
 
 

Also interesting that Hurd sees HCM and Customer Service as the most important applications of the 21st century – as taking care of employees and customers is essential for enterprises to tapp into faster and sustainable growth. At the end of the day Hurd asks CxOs to accept the reality of the cloud that is simple(r), more innovative, enables disruption, creates speed and has the better economic operation advantage. 

MyPOV – Hurd has a unique personality that is clearly data and numbers driven, and his pitch for cloud will resonate well with equally number driven CxOs. It is also well aligned with Oracle’s organizational DNA of TCO reduction – which manifested itself through the product demonstrations, too. How well that approach works in less rational buying decision environments will be interesting to observe in the next quarters. 

Earlier Oracle President Thomas Kurian kicked off the day – walking through the complete Oracle cloud portfolio in very short order. At a 30k feet level Oracle kept the format with its 4 ‘as a Service’ offerings – with IaaS, PaaS, SaaS and DaaS (Data as a Service). 

 

Oracle is the only cloud vendor prominently featuring DaaS, which plays well to Oracle’s database heritage but is equally forward looking, as enterprises become software companies and data being the key equity for next generation business processes. We will break this down next, but let’s note that Oracle has made progress in its datacenter infrastructure, too – with 19 (soon to be 21) Tier 4 data centers operating the Oracle Cloud, the newest additions being Toronto, Frankfurt, Calgary and Munich. This makes Oracle one of the few cloud providers with multiple data center locations in Canada and to our knowledge the only provider with two data centers in Germany. Data center locations matters for cloud, not only from a data sovereignty but also from a performance perspective.

MyPOV – Very few product leaders can walk across such a vast portfolio of products like Kurian. Amazingly he seems to be up to speed into much detail of all these offerings, which he has to be on the flipside too – as it all comes together with him. Oracle is probably undertaking the largest engineering project for cloud in the industry (not even to mention its engineered systems and OS projects) and to make sure that it all works together must be a huge challenge. The good news on this is, that at this point we have no indication of products not working together.
 
 

For comparison and consistency reasons I will keep this blog in the same format as last year’s Progress Report (you can find it here).

 

The State of IaaS

The Oracle IaaS offering comprises Storage (Elastic Object & Elastic Block Storage), Compute – and new – Software Defined Networking (SDN). A year ago queues, notifications and Identity ran under IaaS, but have now been promoted to PaaS. Oracle now supports a single global namespace across Storage – a huge simplification and value over some competitors, geographic replication and a shared file cloud service (in beta). Oracle will (and has to) expand these services in the next 18 months substantially. On the Compute side, Oracle now offers a general purpose, high performance, dedicated and engineered compute service, giving customers a wide range of compute offers to choose from. Major functionality for Compute is being delivered this year – but the roadmap was only shared under NDA. New compared to last year was the Software Defined Network product offering, where Oracle offers Software VPN Layer 2 and 3, Hardware VPN IPSec Tunneling, a Direct Connect offering to its Public Cloud and Network Bonding. Effectively Oracle offers to connect through the Equinix Cloud Exchange, AT&T Netbond and hardware VPN based InterConnect.

 
 

MyPOV – Good progress by Oracle on the IaaS side. 2015 is the key year for Oracle to deliver some critical IaaS features that will make the offering competitive to other offerings in the marketplace. Regardless there is good customer traction for Oracle IaaS today as customer panel and reference slides showed.


 

The State of PaaS

Oracle PaaS is taking a persona centric view on using the Oracle middleware and database stack: Oracle has always courted developers, and the middleware DNA goes back to integration, so these personas stay, what’s new (debut was at OpenWorld) is the departmental user and analytics user. For developers the rapid deployment and the polyglot language capabilities of Oracle PaaS stick out as differentiators. On the integration (aka iPaaS) side Oracle has done progress on click integration / 0 coding options, which are actually an enabler for the departmental user area. Oracle here delivers on the PaaS side a comprehensive integration platform for different styles of integration (applications, data, process, events and identity) designed with each persona in mind (developer, architect and departmental User). With PaaS Oracle is delivering on the extension and integration promise from OpenWorld for its SaaS products, but also complements it with LOB capabilities like document, storage, mobile, collaboration and social options. For the analytics user Oracle PaaS offers all discovery and analysis options for data residing in (Oracle) RDBMS, OLAP and BigData. The visual analysis of complex data for the departmental user is one of the differentiators.
 

MyPOV –  Good move by Orcle to more roles beyond the the common 2014 PaaS roles of developers, IT users and LOB users.. Defining more specific and interesting forward looking roles as for analytics is the right move, especially because Oracle can offer some very valuable functionalities in this space and can draw on a large (BI) user community that is thirsty for the next step. But the most impressive move is the focus on the departmental user. Empowering business users to do their job with no / little IT involvement is what business user want and need in the fast paced 21st century. Whichever vendor will get to the business user first will create a new ‘higher ground’ that is key for long time market leadership in enterprise software. 
 

The State of SaaS

As a year ago it was back to Chris Leone to give the overall SaaS overview as it was this year– and it makes sense as Oracle HCM is the most advanced of the Oracle SaaS offerings in terms of customer adoption. The value proposition of Oracle’s SaaS offering has not changed – build an integrated suite of enterprise software with a common horizontal foundation, which enables technology offerings such as analytics and vital next generation application capabilities like social and collaboration. The main progress compared to 12 months ago has been made in Financial and ERP, where Oracle now has good customer momentum, and even the (at Oracle) traditionally lagging SCM area is catching up. Main focus going forward for the SaaS Suite will be in CX, EPM, ERP, HCM and SCM, with an overall focus and enablement of analytics.
 

MyPOV – For the longest time Oracle SaaS products have been lagging in functionality as Oracle took the long path to re-write these applications. 10+ years after the Fusion announcements almost all products (with the exception of SCM) are at par or more advanced than the previous suites that Oracle still sells (Oracle e-Business Suite, PeopleSoft, JD Edwards and Siebel). The strong platform capabilities and benefits show in e.g. mobile, BI, and PaaS. Along the way Oracle has also created a CX product family and is the only vendor to break out and focus stand alone on Social Relationship Management (SRM). So overall good progress – but for most business around the world orders are still the path to revenue and here Oracle needs to invest to make the overall SaaS suite fire on all cylinders and for all industries. 
 

The State of DaaS

That Oracle is serious about DaaS is underlined by the fact that this is the only ‘aaS’ area that operates as its own independent GBU. The DaaS offering evolves around the Oracle ID graph, which describes individuals as completely as positively, collecting social and real world assets to compose an actionable set of data to execute value adding activities on the individual’s data. The DaaS offerings can be used standalone, but they also shore up capabilities for other Oracle SaaS properties, e.g. DaaS for Sales and DaaS for Customer Intelligence. 
 

MyPOV – This is newest ‘aaS’ offering for Oracle, and it still sees acquisition activities (see my take on the Datalogix acquisition here). Oracle competitors don’t have similar offerings, so Oracle will do well to use DaaS as a further differentiator in other product areas – e.g. in HCM (Recruiting comes to mind), SCM (Transportation Management) etc. Oracle also needs to strike (or be more public about it) more content deals, taking e.g. a page from IBM’s playbook.

 

Analyst Tidbits

  • One of the many new products was Oracle Process Cloud – and this one caught my attention. The product's goal is to automate business processes by enabling business users to design and implement them. It has all the characteristics of a next generation application (cloud, analytics, social, collaboration) and changing the Future of Work (no setup, fast iterations, no code). Definitely a product to watch.
  • On the more mature products Oracle Integration Platform Cloud Services are interesting. Leveraging the long history of Oracle middleware is a good starting point – but adding adapters to standard business applications as pre-integration offerings will be an interesting capability to watch. 
 
     

    Overall MyPOV

    No questions Oracle is making a lot of progress with its cloud products. And Oracle is doing a great job at making them leverage each other (I would love to see the dependency diagrams) – while making sure they have a standalone business benefit as a singular product. Oracle is also more granular than other vendors with an enterprise software or hardware background moving to the cloud, but Oracle has to make sure the offerings don’t get too complex and remain easy to understand, market, sell, and later implement and operate. It is good to see that a number of the products are gaining good customer traction and have passed the critical path of being strong standalone offerings in the marketplace. But a few other (key) products need more work this year to come to the same level – and most of that should happen this year. Last year Kurian described the Oracle cloud strategy as a two step program – getting to the critical functionality level and then differentiate the offering. A year later Oracle has reached the critical line with a number of offerings, but a lot of more work remains. The differentiation and vision remains clear – one integrated suite of as a Service products that work and operate better together – as they were built by the same vendor. The pitch that Oracle can also operate their cloud operations better than anyone else (or customers can operate them on premise, too) will be an easy one. This year’s OpenWorld should be a big one, and we will be there to analyze.

     

    Future of Work / HCM / SaaS research:
    • Event Report - Oracle HCM World - Full Steam ahead, a Learning surprise and potential growth challenges - read here
    • First Take - Oracle HCM World Day #1 Keynote - off to a good start - read here
    • Progress Report - Oracle HCM gathers momentum - now it needs to build on that - read here
    • Oracle pushes modern HR - there is more than technology - read here. (Takeaways from the recent HCMWorld conference).
    • Why Applications Unlimited is good a good strategy for Oracle customers and Oracle - read here.
    Also worth a look for the full picture
    • News Analysis - Oracle discovers the power of the two socket server - or: A pivot that wasn't one - TCO still rules - read here
    • Market Move - Oracle buys Datalogix - moves more into DaaS - read here
    • Event Report - Oracle Openworld - Oracle's vision and remaining work become clear - they are both big - read here
    • Constellation Research Video Takeaways of Oracle Openworld 2014 - watch here
    • Is it all coming together for Oracle in 2014? Read here
    • From the fences - Oracle AR Meeting takeaways - read here (this was the last analyst meeting in spring 2013)
    • Takeaways from Oracle CloudWorld LA - read here (this was one of the first cloud world events overall, in January 2013)
    And if you want to read more of my findings on Oracle technology - I suggest:
    • Progress Report - Good cloud progress at Oracle and a two step program - read here.
    • Oracle integrates products to create its Foundation for Cloud Applications - read here.
    • Java grows up to the enterprise - read here.
    • 1st take - Oracle in memory option for its database - very organic - read here.
    • Oracle 12c makes the database elastic - read here.
    • How the cloud can make the unlikeliest bedfellows - read here.
    • Act I - Oracle and Microsoft partner for the cloud - read here.
    • Act II - The cloud changes everything - Oracle and Salesforce.com - read here.
    • Act III - The cloud changes everything - Oracle and Netsuite with a touch of Deloitte - read here
    Find more coverage on the Constellation Research website here.

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    And here are my notes in tweets from the event: 
     
    Tech Optimization Data to Decisions Digital Safety, Privacy & Cybersecurity Innovation & Product-led Growth Future of Work New C-Suite Oracle softlayer Google IBM SaaS PaaS IaaS Cloud Digital Transformation Disruptive Technology Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP CCaaS UCaaS Collaboration Enterprise Service Chief Information Officer Chief Technology Officer Chief Information Security Officer Chief Data Officer Chief Digital Officer Chief Analytics Officer Chief Executive Officer Chief Operating Officer

    Digital Disruption Tour Event Recap: Melbourne, Australia

    Digital Disruption Tour Event Recap: Melbourne, Australia

    Ray Wang tells us now that writing a book and launching a company are incredibly fulfilling things to do - but ideally, not at the same time. He thought it would take a year to write "Disrupting Digital Business", but since it overlapped with building Constellation Research it took three! But at the same time, his book is all the richer for that experience.Constellation Digital Disruption Tour

    Ray is on a worldwide book tour (tweeting under the hash tag #cxotour). I was thrilled to participate in the Melbourne leg last week. We convened a dinner at Melbourne restaurant The Deck" and were joined by a cross section of Australian private and public sector businesses. There were current and recent executives from Energy Australia, Rio Tinto, the Victorian Government and Australia Post among others, plus the founders of several exciting local start-ups. And we were lucky to have special guests Brian Katz and Ben Robbins - two renowned mobility gurus.

    The format for all the launch events has one or two topical short speeches from Constellation analysts and Associates, and a fireside chat by Ray. In Melbourne, we were joined by two of Australia's deep digital economy experts, Gavin Heaton and Joanne Jacobs. Gavin got us going on the night, surveying the importance of innovation, and the double-edged opportunities and threats of digital disruption.

    Then Ray spoke off-the-cuff about his book, summarising years of technology research and analysis, and the a great many cases of business disruption, old and new. Ray has an encyclopedic grasp of tech-driven successes and failures going back decades, yet his presentations are always up-to-the-minute and full of practical can-do calls to action. He's hugely engaging and having him on a small stage for a change lets him have a real conversation with the audience.

    Speaking with no notes and PowerPoint-free, Ray ranged across all sorts of disruptions in all sorts of sectors, including:

    • Sony's double cassette Walkman (which Ray argues playfully was their "last innovation")
    • Coca Cola going digital, and the speculative "ten cent sip"
    • the real lesson of the iPhone: geeks spend time arguing about whether Apple's technology is original or appropriated, when the point is their phone disrupted 20 or more other business models
    • the contrasting Boeing 787 Dreamliner and Airbus A380 mega jumbo - radically different ways to maximise the one thing that matters to airlines: dollars per passenger-miles, and
    • Uber, which observers don't always fully comprehend as a rich mix of mobility, cloud and Big Data.

    And I closed the scheduled part of the evening with a provocation on privacy. I asked the group to think about what it means to call any online business practice "creepy". Have community norms and standards really changed in the move online? What's worse: government surveillance for political ends, or private sector surveillance for profit? If we pay for free online services with our personal information, do regular consumers understand the bargain? And if cynics have been asking "Is Privacy Dead?" for over 100 years, doesn't it mean the question is purely rhetorical? Who amongst us truly wants privacy to be over?!

    The discussion quickly attained a life of its own - muscular, but civilized. And it provided ample proof that whatever you think about privacy, it is complicated and surprising, and definitely disruptive! (For people who want to dig further into the paradoxes of modern digital privacy, Ray and I recently recorded a nice long chat about it).

    The Digital Disruption tour dates are just around the corner, so you're welcome to RSVP, if you haven't already.

    Enjoy!

    Data to Decisions Digital Safety, Privacy & Cybersecurity Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Innovation & Product-led Growth Distillation Aftershots Security Zero Trust AI ML Machine Learning LLMs Agentic AI Generative AI Analytics Automation B2B B2C CX EX Employee Experience HR HCM business Marketing SaaS PaaS IaaS Supply Chain Growth Cloud Digital Transformation Disruptive Technology eCommerce Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP Leadership finance Customer Service Content Management Collaboration M&A Enterprise Service Chief Customer Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer Chief Information Security Officer Chief Privacy Officer Chief Technology Officer Chief Data Officer Chief Analytics Officer Chief Operating Officer

    Salesforce Buyout: My Speculation

    Salesforce Buyout: My Speculation

    1

    If you are reading this you don’t need to be directed to an article explaining what happened: Bloomberg said that (somehow) it leaked that Salesforce had retainer investment bankers to help them evaluate a potential acquisition or buyout.

    Of course, this meant it was open season for everyone to add fuel to the fire, blood to the feeding frenzy, or — whatever else you add to something else to make it more intense.

    Of course, these are all speculations – so I decided to add my 0.0015 drachmas to the affair and add my speculation.

    Caveat: unlikely I can add a name to this that has not been mentioned (and that has a chance to happen).  

    Caveat2: I am not privileged to any information that is not public – so take it for what it is… pure speculation.

    Caveat3: you still reading?  Good… here we go.

    Scenario 1: The PR Confabulation

    It would be unfair or illogical to assume that SFDC has not had its fair share of M&A over the years – both before and after going public.  It would also be unfair to Marc Benioff and its board to say that any of those attempts had more than a passable chance at becoming reality.

    Why mention the M&A attempt and the search for advisers this time around?

    Some people out there are speculating that is part of a PR effort to shore up the value of SFDC and to promote Marc Benioff’s name before a commitment to start a career in politics.  Some people infer that this time is the right price / contender combination to make it a sizable event that must be reported before it leaks (you know how fast things leak in SF and Silicon Valley – see Yammer/MSFT for reference).

    While there is a certain, minor, potential for this to be true I cannot see a PR campaign being made out of this.  True, Mr. Benioff has been more cozy in taking political positions lately and the remarkable coverage of all the philanthropic efforts he takes part of is growing – but I don’t think he needs this to shore up his name – or his company name.

    As I discussed yesterday with a well-known CEO of a competitor – everybody in the known world either has or is considering having an instance of SFDC software in their company.  They are well known.

    Chance of this scenario being the one: less than 5 percent (there are some crazy PR people out there, after all)

    Scenario 2: All’s Well That Ends Well

    With due apologies to Murphy Brown writers (look it up,  trust me) nothing will happen at the end.

    As I said before, many talks have happened and many offers have been made – and this may be the most logical, or (as some say) predicted one, or closest to the mark, or even the only one that the board would seriously consider… but that means it means to be made public to minimize the carnage at a later time for someone’s stock or private cash stash.

    Independently of that, nothing’s going to happen – but its a significant possibility that must be advertised or leaked or whatever was done to it.

    Chance of this scenario being the one: less than 10 percent 

    Scenario 3: Everybody Needs Somebody (sing it!)

    There is a not-zero possibility that an acquisition is going to happen (and given SFDC’s inability to keep a secret in its history – trust me on this) and they will be acquired.

    But whom?

    Plenty of speculation has already happened in the Internetz and the Twitterz – will let you find it.  My take? Glad you asked.

    Three potential suitors (and some not-so-potential) in order of likelihood:

    IBM – yes, those guys.

    They have been shrinking their businesses and they need a way to get into cloud.  Bad.  In spite of whatever magic mushrooms they consume to say their cloud businesses are near $15BB – they are not a player in cloud.  This will give them “cloud creed” and an incredible entry point into enterprise software.  It will also allow them to take a $5-6BB business and easily double it over the next couple of years by letting their consulting and outsourcing LOB go at it.

    There is the question that emerges quickly here, given their recent relationship, what about SugarCRM?

    When the relationship between them was first announced I had the chance to talk to an IBM executive about that potential.  He said, paraphrasing, that IBM does not make acquisitions that yield less than  billion dollars in return – and they could not see SugarCRM getting to that level.

    Should I remark that Salesforce is already there?  And then many times over?

    There is a lot of upside for IBM to enter this market with this acquisition… only downfall? they would need to cut through the many layers of bureaucracy to make the right people agree.  And any IBMer would agree that is not a small task (the smart joke would be that they wanted to acquire SFDC when they turned $1BB in revenues but just not they were able to get it together… hehehe – I am not smart humor).

    Oracle – Yes, Benioff’s former boss and fist investor (well, not the company but the chairman) and a vendor with a desperate need for “cloud creed”.

    In spite of their marketing prowess, Oracle has nothing that resembles a modern cloud investment.  They bought old, outdated, and (pardon the french) crappy software and never really updated.  The customer attrition rate at some of the properties the acquired has crossed the 50% range (meaning that more than half the customers at the time of the acquisitions are already gone) and the revenues they expected are nowhere near what they should’ve been.

    OMG could they use some cloud creed.  Quickly being left behind and without even a simple sleigh-of-hand like HANA is for SAP they need to make a statement.

    The rumor / conspiracy theory states that when Benioff left Oracle Larry made a pact that he would acquire SFDC at a later time for Marc to come back as CEO.  If true, and the likelihood is minuscule, what a master plan (as someone said earlier on twitter)! To plan to lay low for 15 years like a Enterprise Software Disruption Sleeper Cell and pounce at the right moment (when Larry wants to retire).  Incredible and very, very difficult to pull off.

    If you seriously consider this to be possible you have short term memory (or lapses in memory).  Oracle has, by any count, a sizable command of the CRM market.  Remember: they acquired PeopleSoft, JD Edwards, and (fanfare here) Siebel – the King of CRM.  By magic and marketing they lost very few Siebel customers over the years and they have done a good marketing effort at keeping them past two years.

    The part where your memory may not work well – the FTC investigated (and I do mean investigated) that deal in detail and barely, barely concluded there was no collusion or monopoly at that time.  At that time.

    With the changes in market share and the sizable command SFDC has of the market? Highly unlikely that would happen.  Then again, I am not the FTC (although for the record, when everyone said it would not be allowed last time I said it would – and won some sizable bets in the process :)).

    Microsoft – The partner.

    With the recent partnership still fresh in some minds, there is a likelihood (and by market cap, a better suitor than the past two) but – and this is a very short analysis – as gun-shy as they are following their Yammer debacle (although there is some value in this deal – not so much on that one) and the ill-fit into the one-microsoft owning the world strategy (unless they want to compete with Zoho.com – which frankly, I don’t see it) makes it hard to visualize.

    Stranger things have happened, I did mention the Yammer acquisition – right?, but even then – unlikely that it is worth their time.

    Then there is the issue of technical fit — we are not going there as far as integration of SFDC technology into MSFT technology.  Let’s leave that dog alone…

    Others – Many

    Cisco, Hewlett Packard, EMC, BMC, CA, and some others I can’t remember.

    Yes, everyone needs to get into the cloud – and everyone needs to do this now (we can have the discussion about the obscene dollar amount allocated by organizations to “buy cloud” in the next two years in a separate post).

    However, most of these people don’t have the capacity to absorb and grow the potential of SFDC.

    Will not speculate more than that.

    Your turn – what / who / why / when / and how do you think this ends?

     

    Next-Generation Customer Experience Data to Decisions Future of Work Innovation & Product-led Growth New C-Suite Marketing Transformation Digital Safety, Privacy & Cybersecurity salesforce Chief Customer Officer Chief Information Officer

    Hey Atlanta, Let's Talk Digital Disruption Y'all!

    Hey Atlanta, Let's Talk Digital Disruption Y'all!

    On May 14th, join my colleagues Ray Wang, Guy Courtin and me as we talk about how digital technologies are changing the way business are getting work done.

    >>> Register Now! <<<

    Showcasing the content from his new book Disrupting Digital Business, Ray will be keynoting on what it takes to build an organization in the digital age.

    Guy will be discussing the Digital Supply Chain and how disruptors like IoT, 3D printing and wearables are changing the landscape.

    My talk is going to cover how the intersection of analytics and collaboration tools will power the next generation of productivity software.

    Digital Assistants

    The is open to VP or C-level executives and is free of charge.

    The team at Consteallation Research and our sponsors from WiPro and Adobe look forward to seeing you there.

    >>> Register Now! <<<

     

    Future of Work

    First Hand with Microsoft HoloLens

    First Hand with Microsoft HoloLens

    On the prelude of Microsoft’s yearly Build conference I had a firsthand opportunity to demo Microsoft’s HoloLens. In one of the best choreographed events I have attended, Microsoft gave 20 analysts a firsthand experience and demos, using the HoloLens themselves. 
     

    Microsoft is still developing the HoloLens, so understandably secret about the device, e.g. we had to surrender all recording devices, including smartphones – but here are the takeaways on the specs I can share:
    • HoloLens is not a companion, but standalone device
    • HoloLens is for all practical purposes 
    • The design is beautiful and functional, attached to the head similar to modern biking helmets with a screw adjusting the hold of the Hololens
    • To work properly, the HoloLens needs to know the pupillary distance of the user. For the demo Microsoft measured us – the later product is supposed to be able to do this automatically.
    • The HoloLens creates a (surprisingly small) viewing area which to my subjective sensation was maybe 20% of my visual field, leaving plenty of room to see the surrounding area, rest of the room I was in.
    • Positively I could wear my glasses under the HoloLens, with no perceivable loss of functionality and quality.
    • The speakers on the HoloLens are very good – supporting a good user experience even more.
    • The critical fist – tap motion – equivalent to a click works for both hands, but needs some adjustment – the first needs to be visible to the Hololens for it to capture the action, so the fist needs to be in (for me) a little bit intuitive position. It’s great to see it works for left and right hands, though in my tests a little better on the right.
    • The projection is flawless, speedy and looks all along real. No slow rendering, stumbling etc. 
     
    We missed key specs such as on processor(s) – apart from Microsoft saying that the HoloLens is ‘stuffed with sensors’, memory, battery life, connectivity etc. etc. – as Microsoft is not ready to share them.
     
     


    We were able to go through the following demos:
    • In partnership with a construction material vendor, Microsoft allowed us to fill one of the most ugly voids in the USA, downtown Denver, the empty block between California, Welton St and 15th and 16th street. A model is in place, but the planned construction is virtual, only visible in the Hololens. We were able to change color, angles and zoom the whole structure – apart from moving and placing it. 
     
     
    • Next was the inside view of a construction building and we saw the blocked door dilemma, a construction classic: Where there is supposed to be a door is in reality a structural key column, pillar, etc. Finding it, creating a workaround is laborious and expensive. We were able to see the problem (actually someone left a note for us) and inspect the solution, which triggered another problem (a pipe) that we discovered and left a voice note to the plumbing team. A convincing demo. 
     
     
    • Next we were in a living room setting, where we could place objects, pin them and move them in the room. We could instruct HoloLens to scan the room (incl. people) and then leverage that information. Next was extending a 3D model – we added fishes in different colors and angles to an underwater 3D Diorama – using a toolbox – all with our hands and fingers.
    • Lastly Microsoft demonstrated a Skype demo, where the Skype window can be placed like a monitor and place anywhere. Interestingly HoloLens recognizes real world surfaces. The Skype users were able to swap 3D models (of course a Seattle Space Needle with a mandatory 12th man flag) and modify them.
     

    Overall very cool demos and it looks like HoloLens is ready at least for short demo sessions and settings. 
     
     

    What are the implications of HoloLens?

    • The most immediate value to me was general user experience. Today most of us operate with the 2nd (and 3rd) monitor. It looks like every Windows application can be ‘pinned’ and put somewhere. Not so good news for monitor makers, but totally different productivity for Windows users.
    • The Skype demo was also convincing – but building 3D models is not something you can do in a few minutes. 
    • Gaming will be revolutionized by HoloLens. 
    • The 3D Diorama showed some creative potential for consumers and professionals. Being able to create something and then used in the immediate room, walk around it like a real object opens for many, many applications.
    • Visualizing complex objects - e.g. learning or diagnosing the human body will be great applications. 
    • Augmented reality - as a physical robot getting a virtual Hololens personality will be great use cases, too.
    • 3D Objects need to be built. No surprise Microsoft shows this at its developer conference Build, HoloLens developer will be the newest job title in the long lists of jobs / functions Microsoft has created. 
     

    MyPOV

    Great progress by Microsoft since the 121 event – where the HoloLens was the combo of night vision googles with small life support unit attached. No dates are set for the release (so far) but the potential of a virtual reality / augmented reality device like the HoloLens is very clear. Being PC based will give HoloLens a lot of runway for basic tasks, as well as dissolve any IT fears in the corporate world of another device to understand, maintain and secure. A lot more still has to happen to make it a consumer, real world ready product, but Microsoft has shown the value of HoloLens, now it needs to show that it can make it real for businesses and consumer from a product maturity, ecosystem, and content and price perspective. Stay tuned.
    Future of Work Next-Generation Customer Experience Tech Optimization Innovation & Product-led Growth Data to Decisions New C-Suite Microsoft Chief Customer Officer Chief Information Officer Chief Experience Officer

    The Digital Disruption: Is Your Brand Ready?

    The Digital Disruption: Is Your Brand Ready?

    Many clients ask about what all the fuss is about the digital disruption; why do I need to be concerned about this? Is this really new? Haven’t we been dealing with this for a while. And the answer, at least in my opinion, is that most brands have missed the point of the digital disruption. Many think it’s about having a Facebook Page or a Pinterest account or counting the number of “Likes” they have or improving the SEO on their website or the content….

    The digital disruption is really a new way to approach business. It incorporates some tried and true business concepts like, “Listen to your customers” — only now you really have to do it and not give it lip service. The consequence of not “listening” could be a failed PR campaign or some other rumor or issue — that gets picked up in social, gets posted about on blogs and reviews sites (digital) and becomes a trending, online topic. Listening in this context means using some sort of online listening tool. That’s only part of the tactics of it. But it also means listening to what your contact center agents are hearing about your products and services, taking survey’s and focus groups seriously… It means listening to your customers and your employees and then taking action.

    And once you have that feedback, it’s really about doing something about it – whether it’s improving the product or the service or both. It’s really about changing how you do business. And in a world that is now very transparent (meaning that when a company doesn’t respond, an online and offline conversation starts and as we know from the book, the Cluetrain Manifesto, markets are conversations.) What people think and say about your company can determine the success or failure of the brand. Edward Deming spoke about this back in the 1950’s, only what they now call listening back then was quality control. Nobody cared much for it back then. At least not in the US. Japan did take Deming’s teaching to heart and transformed how they did business. And that’s what everyone needs to do now.

    So if you want to learn more about businesses that are doing this and what you can start thinking about if you have not already, you can come here a distinguished group of people speak about it in San Francisco, May 4 at the W Hotel at 181 3rd St, San Francisco, CA 94103. If you are wondering who should attend, here’s a short list below – and if this conversation is appealing to you – you’ll find many more like-minded people there to hang with… people that want to talk more about this topic include:

    • Innovation-minded business and technology executives
    • Corporate strategy and development executives
    • Board members seeking input for annual planning
    • Executives who use disruptive technologies and digital business models

    Space is limited. Complimentary seats are reserved for qualified executives and typically include Directors and above. and others are included at Constellation Research‘s discretion. The event hours are 2:30 pm – 8:00 pm. And the event is powered by the Constellation Executive Network. You may want to make reservations!

    Hope to see you there! I’ll be speaking!
    @Drnatalie

    VP and Principal Analyst, Constellation Research

     

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    Spread the Word About The Friendship Bench - Supporting Mental Health Groups at Universities

    Spread the Word About The Friendship Bench - Supporting Mental Health Groups at Universities

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    The Friendship BenchWe launched!  

    The friendship bench is a non-profit organization that has been established to support existing mental health groups on college and university campuses across the country that raise awareness about anxiety and depression among students and the corresponding rise in student suicides. The bench will serve as a catalyst for peer-to-peer conversations about mental health and to encourage students to ask for – and give support – when needed. The initiative will also provide a donation of $1,000 to the on-campus support group and our team of social and digital marketers will work with local groups to improve online and offline awareness campaigns.  

    More about the program can be found online: www.thefriendshipbench.org. Watch the introductory video for some background. 

    The program was inspired by my 19 year-old son, Lucas who, before succumbing to depression and taking his own life, reached out to others who were also suffering in silence and in many cases considering suicide. His actions saved the lives of many by providing an ear or a shoulder to lean on. Throughout high school and college Lucas actively encouraged people to get help from parents or professionals and when they wouldn’t, he was there to listen. In every case we’ve heard about, those he reached out to are now doing well and getting help. They’ve credited Lucas for saving their lives. 

    With an increasing number of students dropping out of school and/or attempting suicide (1 in 4 college kids today suffer from some form of mental health issue and of those, 50 percent don’t ask for help), it’s my goal to continue Lucas’s efforts by encouraging future students to talk about mental health, to ask for help, and to offer it.  

    I need your support. 

    I would appreciate you sharing this program with your personal and/or business contacts. First and foremost, we’re trying to raise awareness about the increasing threat our students are facing. Secondly, we’re trying to raise money from individuals and corporations who want to support our efforts. 

    Facebook https://www.facebook.com/friendshipbench/timeline

    Website http://thefriendshipbench.org/promote/

    Website http://thefriendshipbench.org/donate/

    Twitter: @Yellowis4hello  #YellowIsForHello 

     


    Marketing Transformation

    Don't miss - Digital Disruption Tour 2015

    Don't miss - Digital Disruption Tour 2015

    As a small ‘boutique’ analyst firm, we can’t chase and cover every business trend and every technology space. So at Constellation Research we choose to look at key business trends that are relevant for forward thinking businesses. Technology per se is cool, but way too hard to deal with for fun and no direct impact on a business, so we leave that coverage to our friends, the geeks (though we geek off pretty deeply sometimes, too). 
     
     

    One of the most prominent business trends is Digital Disruption – that changes the way how enterprises operate from the front to the back office and back. The trend has a major impact when it happens in an industry – we are all great at looking at it in the rear view mirror. It is pretty clear what has happened e.g. to the newspaper industry and the taxi industry. 
     
    But it is very hard to predict when change will reach the industry one works in. Even harder to take the action to be the leader, the risk taker, the pioneer to transform an industry. It takes a lot of guts to be such a leader, and not only risk and gamble ones enterprise, but change the direction of the whole industry. For the few who have done it, it has been an exhilarating journey and truly transformational – on any level.

    If you want to learn more about digital disruption – then join my colleagues Dr. Natalie Petouhoff, Ray Wang, many more and me for a fast paced, informational and fun sprinkled half day in San Francisco on May 4th. Seats are filling fast - but there is room to bring a colleague. 
     
    Looking forward to see you there!

    RSVP here. For more Digital Disruption Tour events – check here.

    Data to Decisions Digital Safety, Privacy & Cybersecurity Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Innovation & Product-led Growth AI ML Machine Learning LLMs Agentic AI Generative AI Analytics Automation B2B B2C CX EX Employee Experience HR HCM business Marketing SaaS PaaS IaaS Supply Chain Growth Cloud Digital Transformation Disruptive Technology eCommerce Enterprise IT Enterprise Acceleration Enterprise Software Next Gen Apps IoT Blockchain CRM ERP Leadership finance Customer Service Content Management Collaboration M&A Enterprise Service Chief Customer Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Procurement Officer Chief Supply Chain Officer Chief Technology Officer Chief Data Officer Chief Analytics Officer Chief Information Security Officer Chief Operating Officer

    Cost increases due to currency will accelerate asset based services in Europe and Australia

    Cost increases due to currency will accelerate asset based services in Europe and Australia

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    The shift towards asset based services, IP, or automation has finally accelerated. This has been a long time coming, and the slow pace of change has been an ongoing frustration for capioIT. Many SI and services organisations have finally begun to apply the required innovation and change in business process that clients have been demanding for way too long. That is, services configured at speed with prime cost considerations. Virtually every acquisition by a services organisation now is expected to provide the scalability and “hustle” on offer for asset services.

    Concurrently one of the major shifts in the broader global economic viewpoint has been the relative readjustment of currencies, in particular the return of the US dollar. Against the US dollar, the Euro has fallen approximately 30% in the last 12 months, and the Australian dollar, by 20%. This clearly has had a major impact on everything from fuel prices, to the price of a new iPhone. Clearly it has a material and significant impact on the economics of offshore service delivery (or any transaction priced in US dollars). The economic goal posts have shifted substantially.

    At the same time, in certain key sectors of the technology services market, particularly around skills in analytics, cloud and mobility there are defined shortages of available skills increasing pricing and delivery model pressure.

    For a range of reasons offshore services delivery is the current optimum model with most significant SI engagements having a majority of resources offshore or nearshore depending upon the geographic perspective and definition. Of course, Western Europe, and Australia has been one of the largest adopters of offshore outsourcing. When the Euro and Australian dollar was so high, In US$ terms there was limited incentive to focus on asset based and non-labour service delivery. A vendor could afford to simply throw more labour at the problem and not execute on improved process.

    With the increased cost for service deliver, if offshore based vendors are to keep their margins (aside from the inevitable reduction in pure headcount) they need to focus on productivity and efficiency to drive successful customer outcomes. Clearly this is an increased acceleration of IP or asset based services. Finally economic factors will lead to an increase in automation, and faster outcomes to clients without having to rely on an old and increasingly broken model of headcount after headcount increase.

    The final thought is that not every vendor will be able to make that shift. Whilst it is accelerating, just as there were laggards to offshore outsourcing, there will be many existing providers who either cannot make the shift, or like Fujitsu, CapGemini, EDS et al as offshore outsourcing accelerated,  have to spend significant capital to still fail to play catch up.

    Capture Point

    The acceleration towards asset based service delivery is starting to live up to the promise. This changes the economics of services delivery. Currency shifts are going to only accelerate this and change the service delivery landscape in markets such as Australia and Europe.


    New C-Suite Chief Information Officer