Amazon Web Services Cloud Speaks Hindi - Indian AWS Data Centers Available

Holger Mueller

Vice President and Principal Analyst
Constellation Research

Holger Mueller is VP and Principal Analyst for Constellation Research for the fundamental enablers of the cloud, IaaS, PaaS and next generation Applications, with forays up the tech stack into BigData and Analytics, HR Tech, and sometimes SaaS. Holger provides strategy and counsel to key clients, including Chief Information Officers, Chief Technology Officers, Chief Product Officers, Chief HR Officers, investment analysts, venture capitalists, sell-side firms, and technology buyers.  Coverage Areas: Future of Work Tech Optimization & Innovation  Background: Before joining Constellation Research, Mueller was VP of Products for NorthgateArinso, a KKR company. There, he led the transformation of products to the cloud and laid the foundation for new Business Process as a…...

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Yesterday AWS announced the availability of its new datacenter locations in Mumbai, India. The original announcement was made at the AWS Summit about a year ago in Berlin (read here).

 

 

So let’s dissect the press release in our customary way, it can be found here:

MUMBAI, India--(BUSINESS WIRE)--(NASDAQ:AMZN) — Amazon Web Services, Inc. (AWS), the world’s leading cloud computing platform, today announced the launch of the Asia Pacific (Mumbai) Region, its sixth in Asia Pacific (APAC). With this launch, AWS now provides 35 Availability Zones (AZs) across 13 technology infrastructure regions globally. More than 75,000 India-based customers are already using other AWS Regions to save costs, accelerate innovation, speed time-to-market, and expand their geographic reach in minutes. Starting today, global and India-based developers, start-ups, enterprises, government organizations, and non-profits can leverage the AWS Cloud to run their technology applications from infrastructure in India, and provide even lower latency to India-based end users. Developers can sign up to start using the AWS Mumbai Region at: http://aws.amazon.com.

MyPOV – Good intro paragraph… AWS has already business with an Indian DNA, so taking advantage of an in country instance is a significant step. As we pointed out a year ago, latency and data sovereignty implications are a key factor to consider in global data center rollouts, and with India sitting more or less half way between Frankfurt and Singapore, in one of the largest countries from a population perspective are all good reasons for AWS to be present in India.
  

[…] The new AWS Mumbai Region consists of two separate Availability Zones at launch. Availability Zones refer to datacenters in separate, distinct locations within a single region that are engineered to be operationally independent of other Availability Zones, with independent power, cooling, and physical security, and are connected via a low latency network. AWS customers focused on high availability can architect their applications to run in multiple Availability Zones to achieve even higher fault-tolerance.

MyPOV – Good to see that AWS stuck to the proven concept of only launching with two separate availability zones from the start / get go of a region… which allows for HA qualities right from the start. That is key especially in new markets, as traditional skepticism towards moving to IaaS are always present and can be reduced with the availability zone concept. Only the most prosperous Indian companies will have a similar setup to achieve business continuity for their operations.
 

“Indian start-ups and enterprises have been using AWS for many years – with most Indian technology start-ups building their entire businesses on AWS, and numerous enterprises running mission-critical, core applications on AWS,” said Andy Jassy, CEO of AWS. “These same 75,000 Indian customers, along with others anxious to start using AWS, have asked for an AWS India Region so they can move their applications that require low latency and data sovereignty. We're excited to make this available today, with the same pay-as-you-go pricing, ability to get started immediately without having to negotiate enterprise agreements or wait days for access, and unmatched functionality that customers enjoy in AWS Regions worldwide – all of which allows customers to go from idea to launch faster than ever before was possible.”

MyPOV – Good quote from Jassy, hitting the key aspect of quick start, low hassle sign up and now – with the Indian data centers - low latency and addressed data sovereignty aspects.
 

Since its founding in 2006, AWS has changed the way organizations acquire and manage technology infrastructure. With more than a million active customers worldwide, and more than 70 services across compute, storage, databases, analytics, networking, messaging, machine learning, mobile, IoT, and application services, AWS has become the new normal for companies of all sizes and across all industries to deploy their business-critical applications. All AWS Regions around the world undergo regular audits by independent third-parties that validate that each region is designed and built to meet rigorous compliance standards, including ISO 27001, SOC 1 (Formerly SAS 70), SOC 2 Security & Availability, PCI-DSS Level 1 and many more, providing high levels of security for all AWS customers. As with every AWS Region, customers have the assurance that AWS will not move their content from the region they choose. More information on how customers using AWS can meet their security, data privacy, and compliance requirements can be found at https://aws.amazon.com/security.

MyPOV – It would not be an AWS press release if not on the heels of the announcement itself, security concerns and standards would be addressed. No difference here… and as usual AWS does a big services to the industry at supporting and addressing security concern right from the get go and heads on.
 

India-based Customers Welcome AWS Asia Pacific (Mumbai) Region
“We have been working with AWS since 2012, steadily moving workloads to the cloud, such as test and development environments for our core enterprise systems – we run one of the largest CRM based Dealer Management implementations in the world – more than 90 Tata digital properties in production on AWS, and many other applications,” said Jagdish Belwal, CIO of Tata Motors Limited, India’s largest automotive manufacturer. “Tata Motors obtained 40 percent savings by running our digital properties at scale, benefitting from the tremendous agility made possible by AWS. One of the key priorities we had was around how AWS could save us costs on traditional workloads, those without much variability or demand spikes, and we are expecting to save similar amounts on traditional workloads by running them on AWS.”
Belwal continued, “We are so happy to have an AWS Region in India. AWS has allowed our IT teams to focus on innovation and become more nimble to the business demands. Environments that used to take weeks to setup can now be done in days or hours. AWS also makes it extremely straightforward for us to progress on our cloud journey utilizing a hybrid architecture, since it is important to us to leverage the past investments we’ve made in equipment and technology on-premises for a period of time; as we work to modernize and streamline our operations on the AWS Cloud. Rather than decide on ‘what workloads can move to the AWS cloud,’ we have moved to asking ‘how fast and which ones will be next in line.’”

MyPOV – Good reference statement for AWS, with one of the most recognized brands in India, Tata. What is remarkable is the mention of hybrid cloud here, something that traditionally all public cloud providers have shied away from, it is no coincidence that this is part of the quote though. If AWS can position itself as the ‘new’ data center in India, this will be a huge win for the vendor. From our conversations with Indian businesses and professionals we know though, this is a long way to go.
 

Ola, India’s leading cab aggregator and an Indian online transportation network company, is building their business on AWS. “We are using technology to create mobility for a billion Indians, by giving them convenience and access to transportation of their choice,” said Ankit Bhati, Co-founder and CTO, Ola. “Technology is a key enabler, where we use AWS Cloud to drive a superior customer experience, and innovate faster on new features and services for our customers. This has helped us reach more than 100 cities and 550,000 driver partners across India. We do petabyte scale analytics using various AWS big data services and AWS deep learning techniques, allowing us to bring our driver-partners closer to our customers when they need them. AWS allows us to make more than 30 changes a day to our highly scalable micro services-based platform consisting of 100s of low latency APIs, serving millions of requests a day. We have tried the AWS India Region. It’s world-class and should help us continue to enhance the experience for our customers.”

MyPOV – After a B2B brand use case, off to a B2C one with Ola, great quote, great use case for both Ola and AWS.
 

Shaadi.com is the world’s no. 1 matchmaking service providing a superior matchmaking experience to Indians all over the world. “As one of the key initiatives of becoming a world class tech organization, we decided to migrate to the AWS Cloud. We have many interdependent applications built over the last 15 years having unique High IOPS requirements,” said Ketan Doshi, CTO and Sr. VP, Engineering at People Interactive. “We worked closely with AWS teams and migrated ‘all-in’ to AWS successfully. We leveraged AWS Database Migration Service to reduce the time required to migrate our databases by 40 percent and also realized 55 percent cost savings by moving some of them to Amazon Aurora. We are planning to move our other databases to Amazon Aurora. We are now able to efficiently manage spiky workloads by using AWS for Auto Scaling our compute resources and improving our site’s performance by 50 percent. AWS has allowed us to exploit the potential of serverless architectures (AWS Lambda + DynamoDB) that has delivered more than 80 percent cost savings. Our Redshift data warehouse solution analyses 67 billion records to derive key business trends. Being an ‘all-in’ customer of AWS, it is exciting to see AWS launch their region in India. We will continue to adopt the latest AWS services to accelerate innovation and continue to redefine the way Indians find a companion for life.”

MyPOV – Next up – match making service shaadi.com – an example for a software based business going ‘all in’ on the AWS technology stack. Already mentioned in Jassy’s quote – AWS will cater to the readiness of Indian businesses to save investment dollars by moving from traditional on premise technology stack vendors to AWS. To get the comfort level right, AWS needs to provide references and showcases of both feasibility and differentiation of the AWS technology stack in India, and this is a good start.
 

Novi Digital, a wholly owned subsidiary of STAR India, is one of the largest media and entertainment companies in India. The company uses AWS to run Hotstar, a flagship over-the-top (OTT) broadcasting platform for delivering movies and live sporting events via the internet. “Hotstar is India’s largest premium streaming platform with more than 85,000 hours of drama and movies in eight languages, with coverage of every major global sporting event. Launched in February 2015, Hotstar quickly became one of the fastest adopted new media and entertainment apps anywhere in the world,” said Ajit Mohan, CEO, Hotstar. “It has now been downloaded by more than 68 million users throughout the world and has attracted followers on the back of a highly evolved video streaming technology, with high praise from customers on the quality of experience across devices and platforms. The reliability of the highly scalable AWS Cloud infrastructure has been a contributor to Hotstar’s ability to build and deliver a compelling streaming service for our global customers.”

MyPOV – Streaming video of ‘spiky’ events like sports and entertainment events are key cloud elasticity showcases… and Novi Digital / STAR India are a great reference for this.
 

Investing in India’s Cloud Future
The rapidly expanding AWS Partner Network (APN) is made up of tens of thousands of Independent Software Vendors (ISVs) and Systems Integrators (SIs) around the world who are building innovative solutions and services for the AWS Cloud. The APN program helps partners build successful AWS-based businesses by providing business, technical, marketing, and go-to-market (GTM) support. In India, the number of partners joining the APN program has grown over 80 percent in the past 12 months. AWS SIs such as Infosys, TCS, Wipro, HCL, Accenture, PwC, Blazeclan, Minjar, Frontier, Intelligrape, Progressive, Cognizant, and Team Computers are helping enterprises migrate to AWS, deploy mission-critical applications on AWS, and are providing a full range of monitoring, automation, and management services for customers’ AWS environments. AWS ISVs in India include SAP, Microsoft, Adobe, Druva, Freshdesk, Manthan, Indusface, Newgen, RAMCO, Seclore, Mediology, Mithi Software, Vinculum, Infor, Splunk, and many others who are providing software solutions that are either hosted on, or integrated with AWS. Customers can easily find, trial, deploy, and buy software solutions for the AWS Cloud on the AWS Marketplace.

MyPOV – And there are of course SI and ISV opportunities in India, already before the AWS region was available, there was interest and sign ups on the AWS side. The ISV opportunity is twofold: For India based ISVs to go abroad, but also for foreign ISVs to get started in the Indian Market.
 

AWS offers a full range of training and certification programs to help Indian professionals who are interested in the latest cloud computing technologies, best practices, and architectures, advance their technical skills. More than 16,000 attendees have participated in various AWS training events since January 2016 to learn about the latest in cloud technologies, AWS best practices, and get hands-on instruction with the AWS Cloud. The AWS Educate Program promotes cloud learning in the classroom and has been adopted by more than 500 universities worldwide. The program helps to provide an academic gateway for the next generation of IT and cloud professionals.

MyPOV – Good to also mention training and certification, given the Indian thirst for learning technology, key to catch and be present at the right universities. This does not only matter for AWS in India, but beyond India, as many Indian IT professional will attempt to use AWS certification and skills to launch a career abroad (as they have been for decades now).
 

The AWS Activate program provides India-based startups with the resources they need to quickly get started on AWS and scale their businesses. AWS has teamed with accelerators, incubators, Seed/VC Funds, and startup-enabling organizations such as Nascomm 10K, Sequoia Capital, Accel Partners, Nexus Venture Partners, Tlabs Accelerator, GSF Accelerator, and others that provide a range of services including training, AWS credits, in-person technical support, and other benefits.

MyPOV – What has been missing in the press release? Capital for startups to build on AWS, where AWS has the Activate program – something that could not be missing in the Indian Region announcement…
 

To further enable AWS customers to rapidly deliver their websites, applications, and content to India-based end users, AWS also recently opened a new AWS point of presence (PoP) in Delhi for its Content Delivery Network (Amazon CloudFront) and DNS service (Amazon Route 53). This is the third AWS PoP in India, joining Mumbai and Chennai, and is part of the global AWS network of 56 edge locations across the United States, Europe, Asia, Australia, and South America.

MyPOV – Good to see AWS expanding its point of presence location, it will need to add more for India, given the slow latency in the country, but three in country is a good place to start.
 

Teams of Account Managers, Solutions Architects, Technical Support Engineers, Professional Services Consultants, Technical Trainers and various other functions are available to support Indian customers from offices in Mumbai, New Delhi, Hyderabad, Bangalore, Chennai, and Pune in their use of the AWS Cloud. Through Amazon’s local selling entity, Indian customers are provided local invoices and payment options, enabling payment in rupees via credit cards or bank transfers. Additionally, AWS recently established an AWS Technical Support center in Bangalore that leverages local engineering talent to help AWS customers around the world with everything from break-fix situations to advice on application development, architectures, and best practices. The new AWS Mumbai Region, along with the various other investments for assisting Indian customers who are building their businesses and running applications on the AWS Cloud, are part of the $5 billion overall investment that Amazon announced is part of its commitment to India.

MyPOV – Amazon the retailer has seen its challenges in India, which for the moment seem to be under control. Nothing works better than local investment and the overall (incl. AWS) commitment to invest 5B in Indian is always a good start, and it looks like AWS / Amazon has turned around the conversation for the better of the vendor.
 

Overall MyPOV

The ‘monopoly’ race between public cloud providers is in full swing only that more properties are allowed in each country. But being early always helps in IaaS, as long as enough load can justify the further build out that drives economies of scale. That matters even more in countries like India, where bandwidth into the country, energy supply, weather challenges are more pronounced than e.g. Western Europe. Securing access early and growing fast maters. AWS is in a good position here. Kudos also to AWS to deliver the region right at the time it was announced.

There is little to be concerned about in India, an expansion of PoP points will be important, but is a more minor investment. It’s key for AWS to accelerate the pace in the location game though, and the vendor has announced more region to come. Likewise AWS should have / could have proactively declared the separation of its retail IT load vs its IaaS load – something the vendor needs to re-confirm again and again, especially in new markets. If there was one thing missing on the press release it is this one.

But overall a good day for AWS customers and prospects, not only if they are India based or have already an Indian business, but also for enterprises and ISVs to get a foothold in the 2nd largest country from a population perspective. Stay tuned for the uptake, my guess is we will learn that Mumbai is the fastest growing region of AWS at reinvent in fall… outpacing its next older sibling in Frankfurt.

 

More on AWS

• News Analysis - Salesforce selects AWS as preferred Public Cloud Infrastructure Provider - Good move - read here
• Event Report - AWS re-Invent - AWS lobbies for the enterprise - DB and IoT are the cheese - read here
• First Take - AWS reInvent Wednesday Keynote - Good start & AWS is going for the enterprise read here
• Event Preview - AWS re-Invent 2015 - watch / read here
• Event Report - AWS Summit Berlin - AWS spricht Deutsch - but when will the Germans speak cloud? Read here
• News Analysis - AWS learns Hindi - Amazon Web Services announces 2016 India Expansion - read here
• Event Report - AWS Summit San Francisco - AWS pushes the platform with Analytics and Storage [From the Fences] read here
• Event Report - AWS re:invent - AWS becomes more about PaaS on inhouse IP - read here
• AWS gives infrastructure insights - and it is very passionate about it - read here
• News Analysis - AWS spricht Deutsch - the cloud wars reach Germany - read here
• Market Move - Infor runs CloudSuite on AWS - Inflection Point or hot air balloon? Read here
• Event Report - AWS Summit in SFO - AWS keeps doing what has been working in the last 8 years - read here
• AWS  moves the yardstick - Day 2 reinvent takeaways - read here.
• AWS powers on, into new markets - Day 1 reinvent takeaways - read here.
• The Cloud is growing up - three signs in the News - read here.
• Amazon AWS powers on - read here.\

Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here. 

2012, 2013, 2014, 2015 & 2016 (C) Holger Mueller - All Rights Reserved

DisrupTV: Standing Out in the Mounds of Life’s Content

Aubrey Coggins

Constellation Research

Aubrey (Levinstone) Coggins manages Constellation's marketing and communications programs and is the producer of DisrupTV, a weekly Web series on innovation and the enterprise.  She previously served as a senior manager of corporate communications at Egnyte and held account roles at Access Communications and The Hoffman Agency. Born and raised in Texas, she received a bachelor's degree in Public Relations from The University of Texas at Austin – Hook ‘em!   ...

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Whether you work for a nonprofit, for yourself, or a fast-growing startup, it’s a constant battle to stay focused and fight through the noise. We read, listen, throw away, and ignore so much content every day. How do organizations and leaders stand out, while making a difference for you, your team and everyone that interacts with your brand?

On DisrupTV last week, our guests shared their ideas, strategies, and digital techniques that shine light to their missions and craft brands that create signal among the noise.

Jay Ferro (@jayferro)

Ferro serves as CIO of the American Cancer Society, a nonprofit with a mission to eradicate cancer. Many nonprofits typically take their time to make disruptive decisions, but Jay leads a team with a life-saving mission that doesn’t have time to wait. With over 6,000 employees, 400+ locations, thousands of volunteers and even more individuals impacted by cancer, the American Cancer Society is a Fast Follower when it comes to digital programs and managing the content needed to provide 24/7 cancer information, research, volunteer opportunities, and supporting its numerous programs, including Relay for Life and Hope Lodges.

Volunteers and donors are key to nonprofits, and they can decide to take their “time, talent and treasure” to any organization. Why do they choose the American Cancer Society and continue to give? Jay says his organization focuses on transparent and trustworthy programs that provide high-value, fulfilling experiences, where volunteers are truly helping solve a life-saving problem. Jay applies a mix of disruptive technologies, such as mobile, data, and security, to support his mission. He drives all of these programs their community trusts and enables the nonprofit to stand out and support personal branding initiatives.

We also had the pleasure to chat with Dorie Clark (@DorieClark).

Clark is an award-winning author, speaker and professor. She has owned her own business for more than a decade. In her latest book, Stand Out, Lin and Dorie recommend becoming a true expert in your field by finding your passion and building content and credibility around that niche. There may be countless others doing “shades” of what you are doing, and you have to stay focused and convey a clear message. With everyone being pulled into a “million” directions, that’s really the only way to get noticed.

Dorie also suggests that you get your life in order and under control to be able to focus and do your best work. You need to work not only on your passion, but also on all the things that may impact who you are as a professional. Great advice from such a great influencer. (For her interview, go to 22:46.)

In our hot enterprise startup segment, we spoke with James Norwood (@JLNorwood).

Norwood is the Executive Vice President of Strategy and CMO at Episerver. His company has a solid product and offerings, but they are looking to create a strong brand over the next couple of years by focusing on digital commerce and digital experiences. He explains that digital transformation is not just for big companies; it’s for everyone. With changing digital models, you must master and leverage the trends - e.g., big data and IoT - while cutting through the noise. You need to deliver rich content in context to connect with people at the right time and in the right way. (For his interview, go to 40:36.)

The bottom line? Regardless of where you work, leaders must stay focused and relevant. Embrace new technologies to disrupt your programs and yourself. Why? Your personal disruption will help you cut through the clutter and make a real impact on your goals and passions.   

Be sure to follow Jay Farro (@JayFerro), Dorie Clark (@DorieClark) and James Norwood (@JLNorwood) on Twitter, and tune in for DisrupTV every Friday at 11 AM PT for more great advice and disruptive stories.

 

DisrupTV Episode 0021: Featuring Jay Ferro, Dorie Clark & James Norwood 6.24.16 from Constellation Research on Vimeo.

The Post #BREXIT Analysis, What's Next?

R "Ray" Wang

Principal Analyst and Founder
Constellation Research

R “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation Research Inc. He…...

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HireVue Digital Disruption 2016 - Introducing Coaching

Holger Mueller

Vice President and Principal Analyst
Constellation Research

Holger Mueller is VP and Principal Analyst for Constellation Research for the fundamental enablers of the cloud, IaaS, PaaS and next generation Applications, with forays up the tech stack into BigData and Analytics, HR Tech, and sometimes SaaS. Holger provides strategy and counsel to key clients, including Chief Information Officers, Chief Technology Officers, Chief Product Officers, Chief HR Officers, investment analysts, venture capitalists, sell-side firms, and technology buyers.  Coverage Areas: Future of Work Tech Optimization & Innovation  Background: Before joining Constellation Research, Mueller was VP of Products for NorthgateArinso, a KKR company. There, he led the transformation of products to the cloud and laid the foundation for new Business Process as a…...

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We had the opportunity to attend HireVue’s yearly user conference, Digital Disruption in Deer Valley, held from June 13th till 15th at the beautiful Stein Ericson lodge. The conference was well attended with over 600 participants, more exhibitors, and more sessions – a clear sign that both HireVue and ecosystem are doing well. 

So take a look at my musings on the event here:
 

No time to watch – here is the 1-2 slide condensation:

 

 

Event Report - HireVue Digital Disruption 2016 - More Recruiting and now... Coaching from Holger Mueller

Want to read on? 

 

Here you go: Always tough to pick the takeaways – but here are my Top 3:


Good Housekeeping – It is always important for customers to see – improved user interface has come to the product. Moreover automated actions will be powerful tools to make HireVue users more productive. In the interview process itself, HireVue has added screen share capabilities. Also multi section interviews, with the help of pictures and charts, can enrich the interview experience.

Digital Assessments – HireVue has been on the vanguard of brining predictive analytics to the hiring process, the next step announced at Digital Disruption was to combine the Analytics / Machine Learning side with the traditional I/O Psychology side. Both Chief Data Scientist and Chief I/O Psychologist officers were on stage, showing what the combination of the two discipline can yield when applied to Recruiting: E.g. a large hotel chain was able to cut down the hiring time for large teams from 40 to 8 days. Impressive results that show there is potential of bringing the two together, but also concerns – see below.

HireVue is more than Recruiting, moves to Coaching – When you have powerful video interview processing capabilities, you can bring them also to other processes, e.g. sales training / coaching. At the end of sales training, enterprises want to see what has been learnt and sales people want to practice. A video interview capability is handy here to show how well training has been understood and even more importantly to show if the newly trained capabilities can be demonstrated. Being able to process the learning progress of sales people in a similar way like processing candidate interviews is where the opportunity is for HireVue. And a number of large organizations have taken notice and are already using HireVue for Sales Training Effectiveness and Coaching.

MyPOV

Another good event for HireVue and its customers. Customers see a functional foot print expansion, more value from combining I/O psychology with data science and the mostly HR based buying center can now start a conversation with sales in regards of training and coaching. All good developments for HireVue customers.

On the concern side the vendor needs to be careful not to ‘just’ put I/O best practices on a new ‘engine’ – but re-think and likely create the new I/O best practices and processes that 21st century technology enables.

But overall a very good event, HireVue has established an impressive partner ecosystem, customers are excited on the existing and upcoming capabilities. With Sales Training / Coaching HireVue is in the process of getting a ‘2nd leg’ as a software provider, never a trivial process, but encouraging progress. Stay tuned.


Want to learn more? Checkout the Storify collection below. 

More on HireVue / Recruiting:

More on HireVue

• News Analysis - HireVue Secures $45 Million in Funding to Fuel Team Acceleration Software - read here
• News Analysis - HireVue announces Insights - a key step to bring (true) analytics to enterprise software - read here.
• First Take - 3 Takeaways from HireVue Digital Disruption Conference - Day 1 Keynote - read here

More on Recruiting

• Musings - How Technology Innovation fuels Recruiting and disrupts the Laggards - read here
• Musings - What is the future of recruiting? Read here
• Why all the attention to recruiting? Read here.

Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.
 

2012, 2013, 2014, 2015 & 2016 (C) Holger Mueller - All Rights Reserved

Event Report: SugarCRM SugarCon 2016 - Beyond CRM to Transforming Relationships

Cindy Zhou

CMO
Level Access

Cindy Zhou is a practicing CMO.  Prviously, she was Vice President and Principal Analyst at Constellation Research covering Digital Marketing Transformation and Sales Effectiveness. With over 18 years of practitioner experience in corporate marketing, product marketing, product management, and sales operations, Zhou has spearheaded marketing transformation at multiple technology companies. She advised Constellation’s clients on strategies to light-up demand generation, prove revenue contribution, and maximize sales productivity. Prior to joining Constellation, Zhou was Global Senior Vice President of Marketing and Sales Operations at BackOffice Associates, a global provider of data quality and information governance solutions to the Fortune 1000 and SAP SolEx partner. Before…...

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• Sugar Intelligent Services - Read press release
• Customer Journey Plugin - Read press release

• Growth in both global and enterprise customers - Sugar’s growth in the enterprise market these past few years has been impressive. The addition of several marquee brand customers in diverse industries and geos demonstrates product, user and global scalability.  Example with customer Sands China leveraging Sugar to manage loyalty programs to boost room occupancy.
• Product innovation to power productivity - New product announcements included a “Customer Journey Plugin”, a first I’ve seen built natively in CRM. The demo showed an easy to utilize UI with minimal clicks to add contacts into a pre-configured journey.  This feature has much potential for Marketing/Sales collaboration, and I’ll be keeping my eye on this one to look at customer use cases on it’s effectiveness and to see how this intersects with sales stages. Sugar’s also on the AI and machine-learning track now with the announcement of “Sugar Intelligent Services”.  An AI assistant, Candace, promises to help sales cut data entry time and suggest next steps to take. I’ll also look into customer use cases to review.
• Company focused on CRM and not multiple Cloud extensions - Sugar’s singular focus on CRM has allowed them to innovate the core solution faster without the distraction of extending into adjacent markets such as marketing, e-commerce, etc.  This is positive news for Sugar customers on a best of breed tech stack.

Teradata Disrupts Self With Cloud Push

Doug Henschen

Former Vice President and Principal Analyst
Constellation Research

Doug Henschen is former Vice President and Principal Analyst where he focused on data-driven decision making. Henschen’s Data-to-Decisions research examines how organizations employ data analysis to reimagine their business models and gain a deeper understanding of their customers. Henschen's research acknowledges the fact that innovative applications of data analysis requires a multi-disciplinary approach starting with information and orchestration technologies, continuing through business intelligence, data-visualization, and analytics, and moving into NoSQL and big-data analysis, third-party data enrichment, and decision-management technologies. Insight-driven business models are of interest to the entire C-suite, but most particularly chief executive officers, chief digital officers,…...

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Teradata is responding to change with a new architecture, more apps and IP, and, most importantly, a more urgent move to the cloud. Here’s a look at the priorities.

At the June 13-15 Teradata Influencers Summit in San Diego, executives vowed that the company is moving into the cloud more aggressively and embracing a “post-relational” era in which conventional databases must co-exist with schema-on-read platforms.

Such pronouncements would have been unthinkable just a few years ago, but Teradata, like many vendors, is adapting to a changed technology landscape. After a series of disappointing quarters, Teradata’s board ousted CEO Michael Koehler in March and tapped board member Victor Lund to replace him. Introduced at the Summit, Lund was frank about Teradata’s past and its future.

“We got into Hadoop and open source late and we got insular in our focus,” Lund admitted. “We know that our customers want to buy and consume technologies in new ways, so we have to deliver on that.”

Teradata executives went on to detail the strategy and roadmap ahead. I see highlights in three areas:

• A new IntelliFlex data fabric architecture and MAPS database feature will separate storage and compute decisions for more flexible deployment, configuration, scaling and purchasing.
• New apps and “business solutions” are expected to drive more software and services revenue.
• A more aggressive move into the cloud is expected to accelerate the evolution toward a balance of on-premises infrastructure and cloud-based services sales.

Teradata previously had at least four separate platforms to handle different workloads, but a new
IntelliFlex architecture will eventually narrow that to one platform while giving customers flexibility
to support diverse workloads simultaneously.

IntelliFlex and MAPS: Built For Change

On-premises systems sales (with related services) still account for the lion’s share of Teradata’s business, and the company isn’t taking it for granted. Where on-prem infrastructure is concerned, customers are looking for many of the same attributes they’re seeking in the cloud: flexibility, easy scalability, and the ability to add resources as needed. Teradata’s response is IntelliFlex, a new data-fabric architecture announced in April and expected to be generally available in the third quarter.

Where Teradata currently has four dedicated systems, including its Enterprise Data Warehouse and Warehouse and Mart appliances, IntelliFlex will eventually replace all these products with just one platform. A MAPS feature of the Teradata database will enable customers to configure (and endlessly reconfigure) IntelliFlex storage and compute capacity to handle multiple workloads, ranging from archival retrieval to the ultimate in in-memory query performance.

IntelliFlex separates storage and compute capacity decisions so customers can scale independently and in smaller increments. Customers will be able to add different types of storage and compute nodes, including managed-cloud nodes and storage capacity, as required. Separate MAPS enable customers to support multiple workloads simultaneously, so customers can mix, match and reconfigure system utilization as required.

MyPOV on IntelliFlex and Maps: Teradata isn’t the first to decouple storage and compute (Snowflake, for one, has taken that step), but it’s a huge step for a company with a big installed base and a hybrid cloud strategy. IntelliFlex and MAPS will obviously also be available through Teradata’s managed, private-cloud services, and it will support combined on-premises and managed-cloud deployments. IntelliFlex will not be part of the public cloud offerings, where Teradata runs on AWS and (by early next year) Microsoft Azure hardware. But these public cloud options have rapid, elastic scaling on their side.

Teradata Cloud services will surely cannibalize on-premises system sales, but Teradata has no choice but give customers flexible options. IntelliFlex looks like a reinvention of the infrastructure that will benefit both Teradata and its customers by streamlining the product lineup while giving customers more flexibility and choice. Whether it will counteract and compensate for declining hardware sales is another question, but the company is clearly doing something far more radical than just bringing out the next box and expecting customers to go for business-as-usual floor-sweep upgrade.

Teradata Apps & Services Grow

More than half of Teradata’s revenue is tied to services, and that extends well beyond system deployment. Teradata has more than 5,000 consultants, including more than 250 in its Think Big Analytics unit. A key takeaway from the Summit is that revenue tied to content — intellectual property (IP) in the form of industry specific analytic frameworks, solutions and applications – is destined to grow.

At the Summit, Teradata went over the entire consulting portfolio, including Innovation Analytics (think data science), Proven Analytics (think vertical industries), and Analytic Optimization (think automated modeling, scoring and model optimization). In most cases the consulting starts with methodologies and best-practice frameworks, but there’s also IP, such as prebuilt analytic packages for customer journey analysis, product recommendation, customer satisfaction tracking, email compliance or insider threat detection.

Teradata champions Multi Genre Advanced Analytics: the idea being that no one analytic method can address all needs. It’s one reason the consulting group works with a who’s who list of analytic partners and why the Teradata Unified Data Architecture (UDA) integrates with myriad sources and technologies (see test results below). Multi-genre is also the core appeal of Teradata Aster, which supports graph, text, path, statistical, machine learning and SQL analysis all through SQL and SQL-like expressions. Here, too, IP is growing. The Aster AppCenter introduced last year now has more than 40 prebuilt applications. Combining platforms and techniques can obviously get complicated, so all the better if the steps are knitted together in an analytical application.

MyPOV on Teradata Apps & Services: Deployment agility is the name of the game, so I believe customers will welcome the growing portfolio of apps, use-case templates, analytic packages and so on. I was also glad to see multi-genre talk and initiatives outside of the context of Aster, which was long a tough sell for Teradata when it was an appliance-only option. Now that Aster is available as a cloud service and, since March, as a software-only solution running on Hadoop, adoption should grow. But many customers will have their own ideas about how to pursue multi-genre, with Spark grabbing a lot of attention over the last two years.

At this year’s Summit, execs seemed less inclined than in years past to insist that Teradata has all the answers. They’re showing more solid lines, dotted lines and arrows to technologies that are not in the Teradata portfolio, and that’s a good thing.

Teradata’s Cloud Push

Teradata Cloud has been in the works for years, but the message at the Summit was that company is going to move more aggressively, particularly on public cloud services. Thus, the Teradata Database on AWS service, which debuted earlier this year, will graduate from single-node to multi-node support in Q3. What’s more, a similar service on Microsoft Azure will follow by early next year. It’s not yet clear how scalable these services will be at the outset, but Teradata execs made it clear they ultimately expect to support instances with hundreds and, eventually, thousands of nodes.

Underscoring Teradata’s differentiation in the cloud, Oliver Ratzesberger, president of Teradata Labs, ran a live test during the Summit simultaneously running the same TPC-based query workload on two-node Teradata instances on Azure and AWS and on two-node and eight-node instances of Amazon Redshift on AWS. The number of queries completed in this 39-minute test (shown below) demonstrated that costs per query were much lower for Teradata even though its cost per hour of service was 40% to 80% higher than the costs for Redshift.

I’ve seen this throughput-versus-cost comparison applied first hand by a customer comparing Amazon Elastic MapReduce to a high-performance alternative. Here, too, AWS was not the winner from a performance or cost perspective.

MyPOV on Teradata Cloud:

It’s easy enough to do your own tests with cloud-based services, but the real differentiator for Teradata is having hybrid and multi-cloud deployment options – capabilities Amazon obviously can’t offer. I profiled one Teradata customer who says he may never use Teradata public cloud services, but he’s using Teradata’s (private cloud) Database as a Service for disaster recovery and dev-test work. Another customer I profiled said that he may never buy another rack; he’s running on the Teradata Database as a Service today and is looking forward to the day when he can move backup and test-dev instances to AWS or Azure.

There’s no one offering that will fit all customers, so Teradata’s hybrid approach is compelling. It’s my hope that the pace of execution increases and that customers get multi-node support on both AWS and Azure by the end of the year.

MyPOV Overall: Huge forces have disrupted business as usual across IT. The companies that flourished in the on-premises era have to adapt. As CEO Lund put it at the outset of the Summit, Teradata has great technology, smart people and an awesome customer base. Now that distractions — such as the divested Aprimo marketing business — are out of the way, Teradata has clearly refocused on its core competency. Now it’s a matter of execution and delivering great technology in smarter, more flexible and easier-to-consume ways.

IoT; Trough of Mass Disillusionment, or starting in Crossing the Chasm?

Andy Mulholland

Vice President and Principal Analyst, Constellation Research
Constellation Research

Andy Mulholland is Vice President and Principal Analyst focusing on cloud business models. Formerly the Global Chief Technology Officer for the Capgemini Group from 2001 to 2011, Mulholland successfully led the organization through a period of mass disruption. Mulholland brings this experience to Constellation’s clients seeking to understand how Digital Business models will be built and deployed in conjunction with existing IT systems. Coverage Areas Consumerization of IT & The New C-Suite: BYOD, Internet of Things, IoT, technology and business use Previous experience: Mulholland co authored four major books that chronicled the change and its impact on Enterprises starting in 2006 with the well-recognised book ‘Mashup Corporations’ with Chris Thomas of Intel. This was followed in…...

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The Internet of Things, IoT, has suffered from relentless hype as an emerging technology; inevitably the unjustifiable numbers would not arrive in time to match mass-market perceptions. The foreseeable result is speculation on whether IoT is now failing to deliver on its promise. But is using ‘The Hype Cycle’ really the best way to analyze the performance of a Technology?  And, is there an alternative to help Business adopters assess product adoption and risks?

The Hyping of an emerging technology under a single heading; i.e. The Internet, or in this case IoT, fails to separate individual markets and products. Instead a vast range of speculative, innovations, and immature aspects and offerings are all considered together. Natural market selection will ensure that only a small proportion will be commercially successful in the short term. Therefore, the failure of the majority to gain market adoption will lead to the whole Technology category being labeled as entering the  ‘Trough of Disillusionment’.

Not for nothing is the form of market monitoring known as the Hype Cycle! Wikipedia offers a good explanation of the workings and methods of ‘The Hype Cycle’, which does have particular values as a technique for assessing Technology. Used as a tool to compare the progression along a time line of one technology against another it provides a simple straightforward approach. A good current example is the comparison of the relative maturity of Big Data, AI, and IoT measured against each other.

The Hype Cycle Mass Technology time line doesn’t serve to analysis specifics in terms of products and Business uptake in selected and focused areas. Though the definition for the part of the Hype Cycle that relates to successful business adoption, termed ‘Slope of Enlightenment’ is excellent, the reality is that detailed analysis is difficult;

‘The Slope of Entitlement’; More instances of how the technology can benefit the enterprise start to crystallize and become more widely understood. Second- and third-generation products appear from technology providers. More enterprises fund pilots; conservative companies remain cautious.    Source Wikipedia; The Hype Cycle

Selective elements and products start to stand out from the overall mass of the market, because the choice to deploy has become related to an understood Business value, rather than a Technology based experimentation.

So are there signs that some aspects of IoT technology, and products, have reached the tipping point around; 1) Business adoption for specific purposes is now recognized as a self evident Business activity; and 2) Are there alternative ways to verify the commercial maturity and risk of techniques and products for Business use?

In answer to 1) this blog series has been charting the IoT Hype Cycle over the last two years and, with hindsight, there started to be discernable signs of reaching a new stage in the IoT market from the Spring of 2016. As evidence the following four blogs can be seen as key signs of the increasing Business involvement in the Internet of Things, IoT. This includes the introduction of the second-generation products that enhance the business value, which in the case of IoT has been a new emphasis towards the Analytics of Things, AoT. In a classic maturity shift Business Management relates to the business value in the Data of AoT, but is ambivalent about needing to get involved in IoT and the Technology of Sensors!

Why Honeywell's Reported Desire to Sell Its Building Solutions Business Says a Lot About IoT; The Building Management Services market has become an early target market for IoT business led deployments, resulting in established players facing a disruptive market under going transformation.

IoT; Where are the Integrators? Perhaps more importantly who are the Integrators!; Faced with the emergence of not just online Digital markets, but with interactive real-time event optimized ‘Smart Services’, enterprises have turned to Management Consultants to ‘integrate’ their business models and not to Technology Integrators.

From the Internet of Things, to the Analytics of Things focusing on new forms of Analytics coupled to Smart Services; As first mover business case studies become available the crucial success factor has been seen to shift from the application of ‘sensors’ towards the value from analytics of data flows to empower competitive Smart Services. 

Real Time IoT Sensing requires Real Time Responsive Apps, and only now are these arriving in the market; The three factors above have combined to see new second generation products from both established, and start up, Technology vendors that directly support the newly recognized business requirements.

Taken together with an increasing number of published case studies, more usually in the Business Management Press than the Technology Press, the conditions defined by The Hype Cycle for some aspects of the IoT market to be moving onto the Slope of Enlightenment are being met.

IoT is successful when it meets the value requirements defined by Business Adoption, not by Technology capabilities. The challenge for the Business Adopters is how to analysis the maturity of Products which are not just ‘new’, but often from startup companies. Disruptive Technology driven business market disruption is not new, in fact over the period since 1990 it has occurred to varying degrees multiple times. Consider the impacts of the PC, Networks, The Web, Social Networks and The Cloud.

Today the level and type of market disruption that is occurring has moved to directly introduce Business involvement, who need assistance in evaluation of Business maturity of techniques and products.

Geoffrey Moore introduced the concept of tracking the Business uptake of High Tech Products in his book ‘Crossing the Chasm’ using the adoption curve illustrated below. (If you are involved in any way with innovative technology then this is a ‘must read’ book). Though intended as a business management book for the successful launch and execution of introducing disruptive technology products the insights are just as invaluable for those requiring to analysis commercial success curves of a product before purchase.

The first publication in 1991 of this book to introduce the ‘crossing the chasm’ concept followed the first major business disruption caused by technology; the arrival of PCs and Networked Applications. Since then ‘Crossing the Chasm’ has been successfully applied to understand each of the successive waves with revisions to details to ensure its current value is preserved. Oddly, and perhaps due to its Business focus on details, Crossing the Chasm seems to receive much less publicity than the Hype Cycle. Certainly The Hype Curve makes for much better headlines!

Diagram curtsey of Wikipedia Commons

‘Crossing the Chasm’ refers to the moment when true business value becomes apparent and the technology/product switches to becoming purchased for its recognized commercial value rather than its perceived technology possibilities. Though still an early adopter market the shift is a profound moment when early adopters move from deploying in the hope of a business advantage to buying to deliver a recognized business advantage.

Product release cycles of Major technology vendors are focused on pushing a new product ‘across the chasm’ to gain commercial success; Innovate with beta release; build references and case studies with first wave early adopters for go to market material; then launch to the mass market around the business value delivered. The product market launch is literally the moment when the vendor tries to make sure that their product crosses the chasm into commercial market uptake.

As buyers of products there is recognition that there has been a process to ensure the released product is mature enough to be safe for deployment. Availability doesn’t mean the timing is right for all enterprises, many will wait to see the experiences of the first wave of post chasm early adopters. Their decision to be in the early majority is less about technology risk to early competitive benefit, and more about the rate that there enterprise adopts competitive positions in their particular market. For the late majority, adoption is more likely to be forced upon their enterprise by the shift in competitive positioning that the early majority has forced upon them.

Its possible to use the Crossing the Chasm approach not only for its original purpose of defining go to market phases for a product or a startup vendor, but to define/align your Enterprise timing to adopting a particular technology shift.  The rate at which the innovative technology disruption is turning into understandable Business value, and then to sector, or activity transformation can be measured by tracking product adoption across the stages. 

As an example; if your industry is Building Management then use Internet searches to find products and case studies to establish your curve from the published material. Position the findings along the curve by the type of results; early adopter technology driven, case study on business value, or business management to sector transformation. Soon certain vendors and their products will start to become prominent illustrating the products that are driving the market. (A word of warning, that may just be because they have good marketing and large budgets so do verify the content used)

An industry sector, or activity, curve of adoption based on real product uptake tells a great deal about the timing and will allow factual analysis for your enterprise of the change rate. It also provides a short list of products for more detailed examination, each of which has an individual product adoption curve for its market penetration and customer adoption maturity. Even if the product comes from a relatively unknown startup this approach shows real success achieved.

If your enterprise plans to gain early adopter advantage either before, or after, the chasm, certainly before the market and products become early/late majority with various product feature comparison formats, then this is an approach to seriously consider.

To return to the opening question; is IoT in the Trough of Disillusionment? Yes; certainly if your goal is to track the overall market and the inevitable first wave shake out. Are there specific sector or activity hot spots with leading products? Then the answer is also yes, and more importantly it’s a yes based on using a more suitable approach for focused analyzing around real business adoption.