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News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management

News Analysis: Sitecore Acquires Commerce Server In Quest Towards Customer Experience Management

Commerce Server Finds Its Logical Home

On Wednesday November 20th, 2013, Copenhagen, Denmark based Sitecore acquired Ottawa, Canada based commerceserver.net for an undisclosed price.  Originally known as the Microsoft Siteserver and Commerce Server 2000, the product was orphaned by Microsoft,  then Ascentium, the key development partner were given the rights to further develop and market the product.  Adding to the lore, Ascentium changed their name to SMITH in the Fall of 2012 and the product group was rebranded to commerceserver.net.

Sitecore's acquisition continues a consolidation trend in the Matrix Commerce market where vendors are aggregating technologies to support a buyer centric approach to customer experience.  Constellation believes customers should pay attention because Sitecore:

  • Signals seriousness to deliver on end to end customer experience. Sitecore's portfolio includes its core web content management offerings and an emerging set of digital marketing assets.  Commerce Server adds key B2C functionality for hard goods, digital goods, and web based services; B2B capabilities in trading communities and e-procurement; complex B2X scenarios; and personalized portals.

    Point of View (POV): Addition of commerceserver.net fills one key hole in Sitecore's customer experience management portfolio.  Customers and prospects can expect additional acquisitions from the new management team.   In fact, the company has brought in heavy hitters such as a new CRO and CMO over the past 12 months.  Constellation believes that Sitecore is serious in completing key holes in the end to end customer experience story and moving up the stack to support a range of small to large enterprise customers.  In fact, Commerce Sever 10 scales up to support 220,000o orders/day on a 12 hour peak, 60 million user profiles, 10 million item catalogs, 100,000 catalogs and virtual catalogs, and hosting support for 100 active, 1000 provisioned.  Constellation believes the acquistion places Sitecore in the direct battle with Adobe, IBM, Oracle, and SAP for customer experience and commerce.
  • Ensures Commerce Server a friendly and natural home. Commerce Server brings its core Microsoft heritage.  Dependencies include Microsoft SQL Server, .NET,  Commerce Server Staging (CSS), and Component Object Model.  Commerce Server also plays well with other Microsoft server stack components including Biz Talk Server and Microsoft Office SharePoint Server.  Sitecore's software is built on a Microsoft.NET platform.  Deployable in Microsoft Azure, the core CMS can use Oracle or Microsoft for the database and content can be stored in either .NET or XML objects.

    (POV): Customers should find relief that the Commerce Server assets return back to a product centric company.  While SMITH (formerly known as Ascentium), a digital experience agency, served as a reasonable owner and even delivered the latest version 10 release, software cultures and services business models often clash.  Why? The research and development investment required to take products to market work against the resource utilization and project focus required for successful services.  Constellation will measure integration success by how well the team builds and accelerates the original major release plans (see Figure 1).
  • Gains critical ecosystem assets. Commerce Server brings 3000 customers and 25 partners around the world.  Partners range from 17 enterprise providers, hosting providers, training, ISV, and consultants. Key industries for Commerce Server include retail, manufacturing, and e-government.  Sitecore brings over 3000 customers, 1000 certified business partners in 50 countries, 8,000 certified developers, and 17,000 active members in the developer ecosystem.

    (POV): Prior to the acquisition, Commerce Server product holes included content management, search, analytics, campaign management, and other key customer experience management capabilities.  Sitecore fills many of these product gaps and adds a larger ecosystem.  Customers can expect significant cross-training among the partners as they integrate the Commerce Server assets into their portfolios.

Figure 1. The Pre SiteCore Acquisition Commerce Server Road Map

Source: commerceserver.net

The Bottom Line: Commerce Remains The Missing Link In Most Customer Experience Management Road Maps

For decades, marketing, sales, service, and commerce served as the anchors in CRM.  Unfortunately, commerce deployments were heavily silo ed and unable to integrate back to the overall customer experience.  Order orchestration, pricing and catalog synchronization, content management, analytic, and other key requirements often failed to work in harmony.

As brands and organizers enter the digital business era,  a plethora of channels, demand signals, supply chains, payment technologies, frictionless enablers, and big data compound the complexity of orchestration and management. Consequently, success in customer experience will require leaders to take a buyer centric approach in what Constellation terms Matrix Commerce.  Those that plan for matrix commerce will be prepared for the digital disruption ahead.  Those that fail to include Matrix Commerce in the overall customer experience management plan will fail to grow revenues and monetize their customer experience investments.

Your POV.

Are you looking at new matrix commerce options? Have you used Sitecore?  Are you using Commerce Server? Do you see the synergy in this acquisition?  Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) com.

Please let us know if you need help with your Matrix Commerce and Digital Business transformation efforts.  Here’s how we can assist:

  • Assessing matrix commerce readiness
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  • Sharing best practices
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  • Demystifying software licensing

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Dreamforce 2013 Platform Takeaways - All about the mobile platform - or more?

Dreamforce 2013 Platform Takeaways - All about the mobile platform - or more?

So the 2013 edition of Dreamforce is over and it's time to look at the key takeaways from this 5 day mega event. Needless to say that everything Dreamforce is BIG - attendees numbers, space used, concerts held, bands playing, prizes (1 M$!) etc - which makes Dreamforce the dream event for any CMO. I am sure any marketing professional not working at Salesforce would wish they could spend similar on their customer event. And Salesforce is under pressure to keep outdoing itself - as the hype is a substantial ingredient with Dreamforce.

 

But let's cut through the hype and let's look what ultimately matters, the technology behind the announcements.

Despite A Litany Of Annual Trendy Themes, Customer and Developers Still Matter Most

At the end of the day, Salesforce remains a CRM company.  However, it's good to see, that salesforce remains focused on customers. Customer orientation has been important at Dreamforce. 

Two years ago it was all about consumers  and their journey towards social and why companies needed to respond by turning themselves into social enterprises. Salesforce was there to help them  (e.g. listening to customers with the Radian6 acquisition). 

Last year the message was around becoming a customer company - and in order to become that, Salesforce needed to get stronger on marketing segmentation and automation and acquired Exact Target. 

Now it's all about enabling the combination of social, marketing and connected devices, that Salesforce labelled as the internet of customers. But for that you need a new platform, and there we have this years key announcement with Salesforce1.

Equally present was Salesforce's heavy courting of developers. Every keynote and briefing at Dreamforce began by mentioning the importance of the developer and how Salesforce wants to become a (even more) developer friendly vendor. We understand Salesforce fully here, but wonder if the average Dreamforce atttendee cares to worry about how happy its developers are.  However, most Salesforce customers don't have developers on their payroll. 

More importantly, Salesforce cares about administrators and the simplification of their daily life by maintaining and configuring Salesforce products. Consequently, this is how Salesforce has architected Salesforce1 (more below) - system administrators are going to be key for Salesforce1's success. 

Giving the Salesforce administrator the room to administer and enable the mobile platform is a key move - and equally a nice career addition. 

 

Salesforce1 demystified

If you take the Dreamforce hype away - Salesforce1 is basically the delivery of the product formerly known as Touch, in a certainly revamped and improved form. Under the common mobile first banner, Salesforce is now delivering a unified user experience on iOS and Android devices. Customers no longer need to switch between your e.g. classic salesforce mobile app and the mobile Chatter app. And had you deployed Touch - no more switching to these apps on mobile devices, too. 

So certainly a welcome and good move by Salesforce. And definitively a  major feat on the engineering side to bring all these platforms together and being able to extend bothforce.com and Heroku built apps on the Salesforce1 supported devices. 

And Salesforce equally deserves credit to make Salesforce1 a platform - where 3rd party content and applications can run on. Certainly the right path to success if you want to own the mobile user experience and make that more user friendly. Being able to deploy the Salesforce1 mobile applications consistently and declaratively is a pretty unique feature. 

And could it be more than that? Let's look what it could be... 

 

Salesforce1's big potential

To make its apps better consumable for mobile - Salesforce had to make its APIs more granular. Salesforce claims a tenfold increase in number of APIs.   And with that Salesforce1 apps become more nimble and more powerful to deploy. And it becomes easier for ISVs to add their own APIs and build highly differentiated mobile apps. 

If Salesforce takes all this and makes it the backbone for its next generation applications - those that run in the desktop browsers - then we would see a significant opportunity here. Salesforce would be able to re-invent not only the mobile experience - but provide a platform for highly consumable and compose-able business applications - across different delivery channels. 

For that Salesforce will have to strengthen its application server capabilities - or a similar function of those. And whatever that platform will be - Salesforce1 - it will have to be a good integration platform for 3rd party content. The good news here is, that Salesforce has done a lot here already - to both allow ISVs and customers to access 3rd party content in the backend.

 

Advice for Salesforce customers

This is good news for Salesforce customers - mobile users get more modern application to work with. The backend gets better at getting 3rd party data accessed and exposed on the mobile side, certainly a good capability. But analyse how much of your CRM processes can be run on a mobile platform, if there are gaps, press Salesforce on completing those soon. And evaluate alternative platforms for your Internet of Things plans - before you commit to Salesforce for them. Your CRM application vendor is a natural proxy for them - but so is your ERP vendor. 

 

Advice for Salesforce partners

This is also good news for Salesforce partners - it will be easier to build more powerful mobile apps. Look at the gaps in the Salesforce automation portfolio both from a horizontal and vertical perspective to chart your product plans. For services partners we see the mobile business shrinking, as Salesforce smartly has put more productivity in the admin console. With the declarative capabilities of Salesforce1, the market of re-building mobile apps out of a need created by the technical disconnect of the browser and the mobile platform will keep shrinking.

 

Advice for Salesforce competitors

The days are over when competitors could poke at Salesforce about pitching a social enterprise - as long as you used two separate apps on the mobile device. Salesforce raised the stakes with Salesforce1 with its ability to push functionality including customizations consistently to mobile platforms, which will become quickly a table stake. Focus on the more pedestrian browser UI of Salesforce instead. And if the Salesforce pitch on the internet of customers will show signs of success - then you better have a strategy on how to embrace the Internet of Things soon, too.

 

Advice for Salesforce

A good move by Salesforce, that deserves credit for a much improved mobile experience coupled with a solid platform approach with a good eye on developing the vital ecosystem for platform success. Salesforce1 will have to grow quickly to become the overall Salesforce platform - for delivery across all user interaction channels. And it will have to beef up on the integration side quickly, to really become a contender in the Internet of Things arena. Another missing key ingredient for overall success are BigData and (true) Analytics capabilities. Topics for next year and Dreamforce 2014?

 

MyPOV

Another Dreamforce with a lot of superlatives, a great conference for the Salesforce ecosystem. Great presentations, great speakers and a lot of pressure for Salesforce to top that next year - once again. I am certain Salesforce will succeed with that. 

How it will succeed on the Salesforce1 side will be something we will keenly watch - for now its a much improved mobile experience and platform - that has the potential to become much more - benefiting customers, partners and Salesforce. The next 12 months will tell... 

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Salesforce 1 Touch Service Enables Products Not People to Report Problems

Salesforce 1 Touch Service Enables Products Not People to Report Problems

1

At its DREAMFORCE 2013 event Salesforce introduced Salesforce 1 Service Cloud, which is powered by the Salesforce 1 Platform.  The Salesforce 1 platform provides open API’s for developers or ISVs to incorporate service notification into products and applications.  With this cloud based offering, problem notification is embedded into the application itself and connects products directly to service support.  Service becomes proactive and provides the customer with an entirely new experience of being notified when a product needs service.  When the product notifies the service organization it needs repair, customers avoid having to make a service call or wait for a device to break, thus enabling them to enjoy uninterrupted use of a product.

The 1 Touch Service Cloud is specifically designed for mobile devices and provides service personnel full access to the product status and customer’s information from a smartphone.  It speeds response times, as information is transferred immediately to any smart device from the service cloud.  This functionality sets a new bar for service organizations and provides greater agility with its capability to connect to any device at any time. 

Another important part of the 1 Touch Service announcements is its community application that helps support teams solve more difficult questions.  It enables a field technician to access the shared intelligence of a larger community quickly, which improves product knowledge and accuracy.   With this feature, a field technician can tap into the community and even send a photo from a smartphone to better describe the issue and the larger community can assist in resolving the issue swiftly.

When companies struggle with the need to differentiate their support service and to manage costs, the Salesforce 1 Service Cloud offers an innovative way to do both.  Customers enjoy the security of knowing that their product has the ability to send out a notification when service is needed and brands reduce costs by more efficient use of service technicians who know in advance of the type of repair that is needed.   At the DREAMFORCE 13 convention several customers including Philips, HP and Black and Decker spoke of their “amazing” experience in using the 1 Touch Service Cloud and its ability to transform customer support.

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Next-Generation Customer Experience salesforce Chief Customer Officer

The Internet of Customers - Are You Ready?

The Internet of Customers - Are You Ready?

Below is my review of the Salesforce Dreamforce 2013 keynote.

Topics include:
- Salesforce - more than just technology... philanthropy is at the heart of the company's core values
- Introducing Salesforce1, the platform for the Internet of Customers
- The impact of connected devices - Demonstrations of Salesforce1 Service Cloud, Sales Cloud, ExactTarget Marketing Cloud

MyPOV:
- Salesforce focused on providing business outcomes versus focusing on the technology
- I would have liked more focus on internal topics, ex: what connected devices like office doors, meeting rooms, furniture could do to help employees collaborate
- Vision is great, but execution is what matters. Pricing, packaging, support, etc.

Future of Work Matrix Commerce New C-Suite Next-Generation Customer Experience Data to Decisions Innovation & Product-led Growth Tech Optimization salesforce Chief Executive Officer Chief People Officer Chief Marketing Officer

Salesforce Dreamforce Day 1

Salesforce Dreamforce Day 1

Here is a four minute video with my thoughts on the Salesforce Dreamforce Day 1 keynote, which focused on Salesforce as a platform for applications, how customers can leverage this to improve their businesses and the opportunity available for applications developers and ISVs.

Some highlights:
- Two million applications have been installed from the AppExchange
- Salesforce (and their partner ecosystems) next stage of growth will come from vertical focus solutions such as healthcare, finance and manufacturing.
- The introduction of the new Salesforce1 platform, which Salesforce hopes will be the backbone for the next generation of applications in the "Internet of Things" era.

Future of Work Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Data to Decisions Innovation & Product-led Growth Marketing Transformation Digital Safety, Privacy & Cybersecurity salesforce AI Analytics Automation CX EX Employee Experience HCM Machine Learning ML SaaS PaaS Cloud Digital Transformation Enterprise Software Enterprise IT Leadership HR Chief Customer Officer Chief Executive Officer Chief People Officer Chief Information Officer Chief Marketing Officer Chief Human Resources Officer

Platform ecosystems are hard: Salesforce grows it - FinancialForce shrinks it

Platform ecosystems are hard: Salesforce grows it - FinancialForce shrinks it

The yearly Dreamforce conference kicked off today in full swing, well it hasn't even kicked off as the official start is only tomorrow. But we had a chance to attend the partner keynote - which was so full, attendees had to wait outside before it could get started.

 

 

 

 

Platform, platform and platform

It seems to be the message these days - see our takeaways from SAP TechEd and Amazon AWS reinvent - and of course now Salesforce has the same message. To be fair - Salesforce has had force.com since a while - but the new messaging and positioning of the company around Salesforce1 the platform gets more and more important (again). If you have missed it - here is the latest pitch video on youtube - leaked before the Tuesday keynote:

 

The ecosystem matters

And consequentially in the partner keynote this morning at dreamforce in San Francisco - apart from more a vertical focus, the ecosystem mattered. So it was time for the partner and plattform treams to show the successes of ISVs who have build on the force.com platform. And it was a well delivered and smooth pitch - build on force.com and be successul. Not only with the platform - but also with supporting programs - e.g. the launch of the AppExchange Accelerate program - that provides help to startups and even more mature ISVs to be successful in every stage of their growth.
 
 
But the best reference turned out to be recently gone public CRM vendor Veeva - which has built its life science focused CRM suite on the force.com platform. To a certain point Veeva is for Salesforce what NetFlix is for AWS - a competitor building on the platform. 
 
Nothing gives a platform vendor more credibility than competitors building on your platform - it means that you have made a strong enough commitment to the platform to attract ISVs and dissuade competitive concerns.
 
 

But then... Financialforce acquires...

So right after we learnt how well Salesforce has been growing the ecosystems - over 1000 partners, over 2 million downloads in 2013 - we learn that one of the major ecosystems players - FinancialForce.com - has acquired force.com vendors Vana Workforce and (the assets of) Less Software. Certainly a good move by FinancialForce.com - pursuing a complete ERP strategy - but what does it mean for the force.com platform or ecosystem?
 
Here are a few perceptions Salesforce does not want to happen around force.com
  • Force.com is a vehicle to be acquired by larger vendors or Salesforce itself. - This would imply no lasting stay on the platform

  • Or Force.com is a vehicle to get easier funding fromt he VC community. - This maybe risky as funding may not be as abundant and not available.

  • Or Force.com is a great platform to go public - see Veevo. - This maybe risky as one cannot predict the IPO market.

  • Salesforce remains a key application vendor by itself, who also has an investment in many players like in this case interestingly in FinancialForce. So Salesforce can play many roles in the ecosystem - but needs to remain above the distrust line. 

On the flipside this could be just a blimp on the radar screen - as long as Salesforce manages to show growth in numbers of vendors and partners building on force.com. The next 12 months will tell. 
 

MyPOV

Salesforce has done a very good job promoting its platform and making it attractive to ISVs. Other vendors in the business should take note. 

But then the ecosystems is still relative small - so acquisitions like the ones from FinancialForce.com today will be watched with a weary eye for players inside and outside the ecosystem. 
 
New C-Suite Tech Optimization Dreamforce salesforce Chief Executive Officer Chief Information Officer

News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13

News Analysis: Salesforce 1 Signals Support For Digital Business at #DF13

Salesforce Seeks To Tackle Digital Business At Dreamforce

Over 125,000 virtual and physical registrants descend on San Francisco the week of November 17th for Dreamforce 13, a future of technology meets SXSW event.  One day in advance of the largest enterprise software event of its kind, Salesforce.com announces Salesforce 1 (see Figure 1).  The Salesforce 1 customer platform seeks to address a cadre of emerging digital business requirements that customer centric companies face.

Figure 1. Salesforce 1 Customer Platform Intends to Support The Internet Of Customers

Source: Salesforce.com

SalesForce 1 Reflects Much Needed Refresh Of Existing Platform

The new customer platform includes platform services, platform APIs, and the Apps created from the platform.  Salesforce 1 platform services includes refreshes in Force.com, updates in Heroku, and adds Exact Target Fuel.  As expected, Sales Cloud, Service Cloud, Exact Target Marketing Cloud, and Apps Exchange sit on top of the salesforce1.com platform.

The key analysis of this release include:

  • Internet of Customers support. Salesforce includes social, mobile, cloud, and connected as the key components for The Internet of Things.  In order to meet the requirements of a third wave of computing that moves from Internet of Things to what Salesforce calls the Internet of Customers, the new platform is designed to support this customer centricity convergence.

    Point of View (POV): Constellation sees more than 50B connected devices and at least 150B connected endpoints by 2020.  The opportunity is huge.  While Salesforce.com addresses 3 out of the 5 key components of digital business, the vendor still needs to provide video/unified communications and big data/analytics.  Constellation believes the big data and analytics opportunity is critical to enhancing customer experiences, to benchmarking and brokering data servcies, and to buildoing new business models around big data and analytics.  Customers should encourage Salesforce.com to consider how to enable big data business models in digital business in the next iteration.  Meanwhile, most customers can wait until future releases for video and UC requirements to be met.
  • Next generation apps developer platform. The PaaS layer adds a mobile first orientation that enables a write once and deploy anywhere platform. Developers can now deploy to a range of social, mobile, and connected devices.  The platform services include 10X more API functionality.   Developers can build customer apps, wearable apps, product apps, and salesforce apps.

    (POV): Salesforce hopes that its customers and partners will turn to the Salesforce 1 platform to build the next generation of apps.  The new approach through Visual Force reflects today’s responsive design and connected enterprise requirements.  Customers and partners will take advantage of the new data APIs improve queries to core CRM object data.  Metadata and UI APIs improve ability to create new user experiences.  Visual force also allows developers to build to any user interface through a responsive design approach.
  • New mobile apps exchange apps. Salesforce adds 16 new mobile apps from partners.  Partners include Box, Concur, Docusign, Dropbox, eVariant, Evernote, FinancialForce, FileBoard, HP,  Kenandy, LinkedIn, ScanBizCards, ServiceMax, TAS group, Workday, and Xactly.

    (POV): AppExchange set the standard for how cloud apps could be marketed and sold inside a vendor ecosystem. Salesforce intends to replicate this success with mobile apps.  Customers will benefit from a vibrant ecosystem of paid, free, and custom developed apps.  There is a huge opportunity to expand out this ecosystem.  The mobile apps exchange catapults  Salesforce.com in direct competition with IBM and SAP for mobile dominance among customers.

Figure 2. The Internet of Customers

Source: Salesforce.com

The Bottom Line: The Digital Business Era is Upon Us.

Salesforce is upping the game on what it means for customers and their things.  The platform and messaging expands their addressable market while provides customers an entry point into the digital age.  This digital age must address five generations of workers and customers where age has no impact on digital proficiency.  Moreover, this shift to a digital business world reflects the trends Constellation Research sees in the market where organizations:

  1. Recognize that they no longer sell products and services, as buyers seek experiences and outcomes.
  2. Democratize the data to decisions pathway to enable innovation.
  3. Realize that B2B and B2C are dead. It’s a P2P and M2M world or Internet of Customers
  4. Focus on context as right time relevancy beats real time information overload.
  5. Shift from engagement to mass personalization at scale.

The digital business age is upon us.  Those who fail to adapt will fall behind.

Your POV.

Are you ready to incorporate digital business transformation in your organization’s strategy?  Are you embarking on a digital business transformation?  Let us know how it’s going!  Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) com.

Please let us know if you need help with your Customer Centricity and Digital Business transformation efforts.  Here’s how we can assist:

  • Assessing customer centricity readiness
  • Developing your digital business strategy
  • Connecting with other pioneers
  • Sharing best practices
  • Vendor selection
  • Implementation partner selection
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing

Related Research:

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* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 – 2013 R Wang and Insider Associates, LLC All rights reserved.
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AWS moves the yardstick - Day 2 reinvent takeaways

AWS moves the yardstick - Day 2 reinvent takeaways

Sticking with tradition the day 2 keynote of the AWS reinvent conference was done by the AWS CTO, Werner Vogels. Vogels - or as referred to by his Twittter handle by a devoted developer community as @Werner - was once again at his best leading through the 100 minute keynote in front of 9000 clouderati.




As with any day 2 keynote it was interesting to see how Vogels built on what we learnt from Jassy yesterday. And he kicked off consistently with pointing at AWS' pace of innovation - a slide that was consistently seen throughout the conference. And to give AWS credit - it has been innovative and adding features at a rapid path - even though it has been growing and getting more complex as a technology platform and organization. 





With so far 243 functions and features delivered throughout 2013 AWS is at a record pace of innovation even for their own standard. And Vogels tied things back to the Amazon WorkSpaces and Amazon AppStream from yesterday's keynote as key product deliverables of 2013. It was good to see that Vogels acknowledged that the amount of new features can also be overwhelming, but this will not stop AWS as rapid delivery is in the DNA of the division.




Philosophy Part 4 - Retro engineer starting with the customer

(Part 1 - 3 are in yestereday's post here). As we have heard from Jassy (and every other session we attended at reinvent) AWS is customer focused and customers drive the innovation agenda. Vogels now went into how the development teams achieve this, which is almost like a retro engineering, starting with the customer requirements. 





So Vogels said, that the AWS teams start with a pseudo press release - that describes what the new product / feature is all about. From there they write the FAQ on the product / feature. Next are the use cases and then the user documentation. The goal of the process is, that the desired features are delivered and not lost in the traditional, e.g. waterfall approach of product development. At Constellation we advise customer to start with the end in mind - this is pretty much the same philosophy applied to product development.



Philosophy Part 5 - Keep it small 

The other key success factor of the AWS development philosophy is to keep the teams small - Vogels introduced the 2 Pizza rule, which postulates that the team should be so small, that two pizze will feed it for dinner. Additionally the AWS teams work autonomously, own their product's road map and work decoupled from product launch schedules.




The other noticeable practice is, that the product teams are in constant contact with customers, working with them on product direction and requirements. Speed is the most important factor for AWS, so the teams work autonomously next to each other. They release their products when they are ready - as fast as possible. The sooner customers have the product in their hands, the sooner AWS can start improving the product is a key benefit AWS goes after.

In our view that is a laudable approach, but AWS needs to take account of the fact that their customers use multiple of their products, and often these need to work well together. With the AWS teams siloed and working on getting their products delivered as fast as possible, it is possible that the customer becomes the AWS system architect. A scenario we think AWS management will want to avoid.




Vogels' showcase for this was the RDS team, that has continuously innovated based on customer requirements - and the key feature released at invent for RDS has now been - PostgreSQL. And with that we were at one of the two major product announcements of Day 2.




The announcement drew spontaneous applause from the crowd and Vogels was visibly happy about the new product.

And Vogels took a stab at the competition, too - the old guard, as AWS management describes them, as being technology and not customer driven, and that the guard adds technology as wished, which leads to unnecessary complexity vs. AWS that only adds features that are customer requested.




Vogels even went so far to refer to lean principles in the AWS development process - ensured by only focussing on what the customers request. So AWS and customers form an epic collaboration relationship.



Netflix awards winners

Next it was the Netflix Chief Product Officer Neil Hunt with Chief Cloud Architect Adrian Cockcroft on stage, talking about how Netflix has been building its platform on top of AWS. And to Netflix credit it has contributed many of its platform components to open source.




Netflix has realized that the developer community is key and created the NetflixOSS cloud prize, that awards a winner $10k in cash, $5k AWS credit and a trip to reinvent. And the 10 winners have truly build innovative software. Remarkably this was completely merit based and not political - as e.g. gentlemen from IBM and eucalyptus won 2 of the 10 prices.



Philosophy Part 6 - The Power of Innovation

Vogels made clear that all innovations that AWS provides are there to be around forever. They can't be  lost and need to be maintained. And Vogels postulated 5 principles around which AWS Innovation anchors:


  1. Performance
  2. Security (interesting that was #1 for Jassy yesterday)
  3. Reliability 
  4. Cost (noone has ever said I wish AWS would be a little more expensive)
  5. Scale


And Vogels believes that if AWS works hard on all these 5 dimensions, then AWS customers will do well. And the rest of the keynote was structured along these 5 principles.



It is all about IO, stupid (or performance)

Interestingly Vogels then mentioned, that it is all around storing and serving the data of the AWS applications that matters to customers, and with that it matters to the division. And for storage the most important KPI is IO performance , and IO needs to be consistent. He then quoted the famoust statement that disks are becoming the new tape. But random IO makes it very hard to get consistent performance out of these systems. So AWS is moving to SSD to provide consistent, random IO.

Instagram is the example that by moving to SSD they were able to move data 20 times faster between middle tiers and backend servers. So now AWS uses SSD, too - and announced the new I2 instances, that on the lower specs are cheaper than the  H1 (those gave 120k IOPS) instances.




Not surprisingly AWS uses these instances themselves, and the example of Vogels was to illustrate consistent performance with was of course DynamoDB. Consequently we saw a flat performance chart for average DynamoDB latency. And to aid performance consistency further, AWS announced the avalaibility of secondary indexes on a global level for DynamoDB.




And then it was to Parse CEO and co-founder Ilya Sukher to provide a showcase for consistent performance. Parse markets itself as a cloud on its own - with key mobile, push, storage and analytical capabilities.  Sukhar showed lines of ObjectiveC code - first code seen this reinvent - certainly welcome by the audience. The business event that created the showcase for AWS that Parse represents, happened when Parse went on Facebook and its apps volume jumped from a few hundred to 160k.




And AWS also helped Parse to make MongoDB performance consistent using PIOPS - which dropped the base line latency to half, spikes disappeared and overall Parse is now scaling much better as memory warm up time has been cut down by 80%. And finally one of the main benefits for Parse was, that its developers could focus completely on the customer and did not have to worry about infrastructure. And lastly Sukher mentioned the peace of mind for him as a CEO - knowing that the infrastructure can scale with AWS and is no longer something he has to worry about.



Philosophy Part 6 - Flip the Security Model

In the past it was up to customers to increase security on their data by e.g. turning on encryption. Vogels wants to turn this around and said that in the near future AWS customers will have to explicitly request not to have their data e.g. encrypted. Encryption and other security measures will be the new normal - getting less will be something customers will have to request. Vogels example was that a few years ago there was the discussion that https would be to expensive - but today it's standard. Along the same lines he thinks that security standards that are under cost and performance scrutiny today will be standard sooner than later. And AWS maybe an active change agent in this process.

Specifically for AWS this means that IAM and IAM roles get more important. And it has been achieved pretty well for S3 said Vogels. But how to do this in real databases - which data is accessible for who remained a challenge, for that fine grained access control of DynamoDB is the showcase. For instance mobile applications can access DynamoDB directly - no longer requiring a separation of customers by proxies needed. And then there is now support for SAML 2.0. Only now - which surprised me a bit - but better late than never.

Along these lines Redshift gets encrypted and thanks to a dual key system only the customer and not AWS (or other partners) have access to the encrypted data.





Reliability

And of course reliability is achieved by the availability zones. And AWS sees the usage maturing, with customers even using different regions for their availability zones. The Japanese earthquakes and hurricane Sandy are the recent events that make businesses consider moving availability zones across regions.





And with AWS adding snapshot copy for Redshift, customers get the capability to secure their data warehouse easily across regions. And even more importantly, RDS will allow cross region replicas. This makes migration between regions easier by allowing to spread copies across regions. This gives customers many options for backup - starting from simple backup to a pilot light approach, to a warm stand by solution and ultimately to a multi-site solution like the one Netflix is pursuing.




Cost

As storage and database usage are a key cost driver for AWS customers, Vogels went over the tiered capabilities of AWS for both storage and IO.
 
 

Equally compute needs to be part of the cost optimization component - and there Vogels stresses how important the spot market is. Customers that are shrewdly taking advantage of the spot market are hungama for transcoding, Pinterest that manages front end operation and was able to reduce cost by 75% and finally vimeo, where the company differs between free and paid accounts. And vimeo free accounts are transposed in the spot market, and paid accounts are transposed in dedicated instances. And the final example was Cycle Computing - which can use all of AWS compute capacity - and they procured 1.21 PFlops with over 16k instances and 264 years of compute to calculate compound formulas.




And the stunning revelation by Vogels in this case was, that the cost for running that massive compute was $33k - versus procuring the compute in a traditional on premise delivery, which would have cost the client $68M.

And Vogels announced also the G2 instances that leverage the NVIDIA 'Kepler' GPUs, have 1536 CUDA cores and are great at encoding and streaming video.




Vogels confirmed that these G2 instances are the backbone for the Amazon AppStream product, that Jassy announced yesterday. But AWS does not stop there - it also announced a new flagship compute instance, the C3. It runs Ivy Bridge and is an SSD based platform.



 


And AWS would not be AWS, if it would not offer a range of different configuration options.



Scale 

The showcase for scale was the Dutch company We Transfer, that transfers artist wall papers and other attachments that are too large to send via email. And the success of the company is creating a massive scaling problem as a week in 2013 is the same amount of transfers for a month in 2012. And needless to say - they solved that with AWS.




Next up was Mike Curtis, VP of Engineering of Airbnb. Not surprisingly Airbnb is experiencing massive subscriber growth, reaching 4M subscribers in January 2013. And about 150k people are Airbnb hosts at any given night. Again AWS solved the scalability problems for the company. Even  more convincing Curtis said, that anytime AWS has something that they could use - Airbnb uses it and does not look further.

Airbnb went from 24 EC instances in 2010 to over 1000 in 2013. Photos are key for guests as they pick their host property through these - and the usage of photos has gone from 294GB in 2010 to 50TB in 2013.



 

Most amazingly Airbnb can run all this infrastructure with a 5 FTE operations team.



AWS and the Internet of Things

Next Vogels went over all the many applications of sensor data and real world machines that AWS is enabling customers to work in. Starting with the Nest thermostat, Illumina dumping sequencing data into S3, Tata Motors instrumenting trucks and to predict preventive maintenance, over collaborating with GE on the inudstrial cloud, to helping catching sensor device data from smartphones with startups like e.g. Human, that motivates to be active for 30 minutes a day - it's all happening with AWS.




The combination of the offline with the  online world is the common thread of these applications said Vogels. And then he got a little geeky and social showing a life logging application coming from Sweden - presenting his narrative of his last 72 hours in Las Vegas - as the device takes a picture every x minutes.




The showcase for massive real world to AWS connection then was dropcam, with their CEO and co-founder Gret Duffy on stage. And Duffy made the great point that it was not about the hardware, but the software - so dropcam did not have to build the camera - but a camera web service. And interesting dropcam is the largest video service on the web - with more data uploads per minute than Youtube.




And as expected - when moving to AWS usage started to go massively up - main reason was the free inbound of data into AWS - which was a key reason for dropcam to move to AWS. Then Duffy walked the audience through the dropcam architecture - as expected compression starts on the camera and dropcam makes uses of Scala, Python and PostgreSQL heavily using DynamoDB.



 
Where dropcam gets really powerful - and a little bit of a concern from a privacy persective (1984 anyone?), too - is that they are enabling real time video analysis - of course using AWS EC2 to process the massive video load. 
 
Then it was back to Vogels to go over some interesting AWS built products that connect the real world with AWS. And the examples came from the transport world with Moovit and One bus away
 
 
One more was mBuilder, that puts sensors into construction sites to monitor e.g. temperaturs and other sensrs that are put on construction site - and then their data gets streamed back to AWS and allow efficient managing of the construction site.
 
All that data creates logging challenge and data storage challenging - as you cannot afford loss of data. Vogels quoted Netflix's Cockcroft, that Netflix is actually a log generating application  that just happens to stream movies. And that queued up the net topic - and last but key announcement - around realtime.
 

AWS gets serious with realtime

Vogels did a good job about talking that it matters less and less what happened yesterday or even 15 minutes ago (AWS CloutTrail maybe?) and it all comes back to find out what happens right now, to drive real time insights. 
 
Next he went in a smart way through the deficiencies of the current technology at hand with Hadoop, Storm, Kafka, AMPQ et al - that all work - but are hard to maintain at scale and tough to configure. 
 
 
The show case was echo that helps resolving URLs and detect spam with massive inputs of 1000 average and 13k peak and outputs of 1100 average and 7000 peak per second. 
 
But AWS wants to make it easier - and launches Kinesis (Greek - a movement as reaction to a stimulus):
 
 
And of course AWS makes it massively scalable, allowing to processs TBs, while staying reliable and most importantly - being simple to use. In a later session we learnt that AWS provides a Java based client library - called KCL - that makes it easy to administer and ramp up and down these complex system.
 
 
As to be expected, Kinesis ramps up and down gracefully, being able to increment the system throughput on a 1 MB/s in and 2 MB/s out base and a unit (later we learnt they are shards) being able to process 1000 transactions per second. 
 
 
Streams into Kinesis can be scaled and so can backend Kinesis applications. What is most important is, that AWS plays more and more on the synergistic platform field with building and integrating new offerings like Kinesis into the overall AWS platform. So Kinesis can leverage DynamoDB, RedShift, Storm, S3, EMR and RDS - and Kinesis Apps can be deployed to EC2, Autoscale is enabled and Kinesis streams can even be combined.
 
 
Kinesis was the only Amazon product demoed in the keynote - showing how important AWS sees this new capability. And the demo was really impressive - done by AWS's Khawaya Shams - analysing the Twitter firehose, making each tweet persistent and analyzing it for content and popularity perspective. Persistence was achieved by DynamoDB and analysis done in Redshift. The demo was all about looking up Mars as a planet, but Mars is a popular term on Twitter not as a planet but as the last name of an artist whose first name is ... Bruno. A funny way to demo the very powerful Kinesis capabilities.
 
Next Shams showed where people are tweeting from about Mars and of course this was a good demo of the new PostgreSQL ability with its inherent GIS capabilities, showing a US map with the tweet activity.
 
But the most important takeaway from the Kinesis demo was all about being able to build this application in around 5 days (of course 2 very smart people involved) - and the cost to run it in production was.... 5$.
 
And then it was up to Vogels to close out the keynote - going over all the announcements quickly - PostgreSQL support in RDS, Amazon Kinesis, cross region replicas, Redshift snapshot copies, global secondary indexes and the new C3 and I2 instances.
 
 
 
As it had to be - the most applause was garnered by Vogels announcing Deadmau5 as musical guest for the AWS party.
 

MyPOV

AWS keeps innovating at a very fast pace - no doubt. The good news - and that was abundantly made clear - AWS does so with the customer in mind. And it keeps providing new value from innovation to all its constituents - AWS CloudTrail caters to security concerns shared across the client side, the PostgreSQL support in RDS caters to developers, Amazon AppStream is geared towards developers building compute intensive apps and Amazon Kinesis towards real time analysis needs of both enterprises and ISVs. Only Amazon WorkSpaces is a new market entry. 
 
All that happens while Amazon makes the backbone of its infrastructure stronger. We noted in our takeaways from yesterday, that AWS has not added any regions - but there must have been a ton of fiber being put in these existing data centers. And you need some physical stability on the data center side to achieve this - as we think these are the backbone to new services such as the cross region reads and replicas, RedShift snapshot copy and global secondary indexes. Even if the competition wants these - it just takes time on the calendar to put all that fiber in the ground and connected to their data centers to replicate similar features on their infrastructure.
 
Lastly AWS was very proud of their new hardware instances, and while the new C3 and I2 instances are very powerful - this is the area where AWS is less strong in regards of the competition. But they are probably fine with it - as its not high end hardware that wins the cloud wars - but value added capabilities and real word network speeds at attractive prices.
 
Overall we think AWS has moved the yardstick further out for the competition to catch up - it will be interesting to see how the real word actions of the usual suspects will materialize as a reaction to this years reinvent announcements. 
 
Lastly the new Amazon Kinesis offering is the most exciting product in our view - as it moves the realization of the real world much closer into software, at a fraction of the cost previously imaginable. Can't wait to see Kinesis apps being build. 

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A collection of key tweets from the keynote can be found in Storify here.

And you can watch the replay of the keynote here:

 
 
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Safyr 6.1 Released

Safyr 6.1 Released

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Silwood Technology has released new version of Safyr a tool for data model analysis of SAP and Oracle applications. Safyr 6.1 offers improved user search and navigation of the complex data models. Among the improvements in this release: Safyr now incorporates tile based navigation to make it easier for new and occasional users to be productive. From the tile screen, users accesss any part of the Safyr product and initiate an extraction from a source system. The tile screen also contains a link to a multi-object search feature. The user can find Tables, Views, Domains, Data Elements, and Application Hierarchies using a single search term. By returning all the results as a unified picture of nodes categorised by object type, Safyr makes database objects easier to find.
 

"The goals for Safyr 6.1 were to accelerate time to value for customers and further improve its value in Enterprise scale data management projects such as data warehouse, big data, application rationalisation and migration, master data management and enterprise architecture.

We have made Safyr easier and quicker to use by adding new comparison features and incorporating support for SAP systems running on the SAP HANA platform," said Graham Simpson Managing Director of Silwood Technology. "We will continue to develop Safyr futher to help cusomter gain more value from their investment in SAP and ORACLE applications."

Based in Berkshire in the UK, Silwood Technology supplies enterprise modeling & metadata management tools. The company pioneered the use of metadata extraction and analysis for the purpose of building accurate data models of Enterprise Applications including SAP, SAP BW, Siebel, PeopleSoft Enterprise, JDEdwards Enterprise.

The new release is immediately available to customers with current support contracts.

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