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A serious advance in mobile device authentication

A serious advance in mobile device authentication

IBM researchers in Zurich recently revealed a new Two Factor Authentication technique in which the bona fides of a user of a mobile app are demonstrated via a contactless smartcard waved over the mobile device. The technique leverages NFC -- but as a communications medium, not as a payments protocol. The method appears to be compatible with a variety of smartcards, capable of carrying a key specific to the user and performing some simple cryptographic operations.

This is actually really big.

I hope the significance is not lost in the relentless noise of new security gadget announcements, because it's the most important new approach to authentication we've seen for a long long time. The method can easily be adopted by the NFC and smartcard ecosystems with no hardware changes. And with mobile adoption at a tipping point, we need true advances in security like this to be adopted as widely and as quickly as possible. If we ignore it, future generations will look back on the dawn of m-business as another opportunity lost.

A golden opportunity to address an urgent problem

Mobile represents the first greenfield computing platform in thirty years. Not since the PC have we seen a whole new hardware/software/services/solutions environment emerge.

It's universally acknowledged that general purpose PCs and Internet Protocol for that matter were never engineered with security much in mind. The PC and the Internet were independently architected years before the advent of e-commerce, and without any real sense of the types of mission critical applications they would come to support.

I remember visiting Silicon Valley in 1998 when I was with KPMG's pioneering PKI team, working on, amongst other things, the American Bar Association e-signature guidelines. We were meeting with visionaries, asking Will anyone ever actually shop "online"?. Nobody really knew! But at startling speed, commodity PCs and the Internet were indeed being joined up for shopping and so much more: payments, and e-health, and the most sensitive corporate communications. Yet no mainstream computer manufacturer or standards body ever re-visited their designs with these uses in mind.

And so today, a decade and a half on (or a century in "Internet years") we have security boffins earnestly pronouncing "well you know, there is no identity layer in the Internet". No kidding! Identity theft and fraud are rife, with as yet no industry-wide coordinated response. Phishing and pharming continue at remarkable rates. "Advanced Persistent Threats" (APTs) have been industrialised, through malware exploit kits like Blackhole which even come with licensing deals and help desk support that rivals that of legitimate software companies. Even one of the world's very best security companies, RSA, fell victim to an APT attack that started with an trusted employee opening a piece of spam.

But in the nick of time, along comes the mobile platform, with all the right attributes to make safe the next generation of digital transactions. Most mobile devices come with built-in "Secure Elements": certifiably secure, tamper-resistant chips in which critical cryptographic operations take place. Historically the SIM card (Subscriber Identification Module) has been the main Secure Element; "NFC" technology (Near Field Communications) introduces a new generation of Secure Elements, with vastly more computing power and flexibility than SIMs, including the ability to run mission critical apps entirely within the safe chip.

The Secure Element should be a godsend. It is supported in the NFC architecture by Trusted Service Managers (TSMs) which securely transfer critical data and apps from verified participants (like banks) into the consumers' devices. Technically, the TSMs are a lot like the cell phone personalisation infrastructure that seamlessly governs SIM cards worldwide, and secures mobile billing and roaming. Admittedly, TSMs have been a bit hard to engage with; to date, they're monopolised by telcos that control access to the Secure Elements and have sought to lease memory at exorbitant rates. But if we collectively have the appetite at this time to solve cyberspace security then mobile devices and the NFC architecture in particular provide a once-in-a-generation opportunity. We could properly secure the platform of choice for the foreseeable future.

The IBM Two Factor Authentication demo

Before explaining what IBM has done, let's briefly review NFC, because it is often misconstrued. NFC technology has a strong brand that identifies it with contactless payments, but there is much more to it.

"Near Field Communications" is a short range radio frequency comms protocol, suited to automatic device-to-device interfaces. To the layperson, NFC is much the same as Bluetooth or Wi-Fi, the main difference being the intended operating range: 10s of metres for Wi-Fi; metres for Bluetooth; and mere centimetres for NFC.

NFC has come to be most often used for carrying wireless payments instructions from a mobile phone to a merchant terminal. It's the technology underneath MasterCard PayPass and Visa payWave, in which your phone is loaded with an app and account information to make it behave like a contactless credit card.

The NFC system has a few modes of operation. The one used for PayPass and payWave is "Card Emulation Mode" which is pretty self explanatory. Here an NFC phone appears to a merchant terminal as though it (the phone) is a contactless payment card. As such, the terminal and phone exchange payments messages exactly as if a card was involved; cardholder details and payment amount are confirmed and send on to the merchant's bank for processing. NFC payments has turned out to be a contentious business, with disconcertingly few success stories, and a great deal of push-back from analysts. The jury is still out on whether NFC payments will ever be sustainable.

However, NFC technology has other tricks. Another mode is "Reader Emulation Mode" in which the mobile phone reads from (and writes to) a contactless smartcard. As an identity analyst, I find this by far the more interesing option, and it's the one that IBM has exploited in its new 2FA method.

According to what's been reported at CNET and other news outlets, IBM researchers are using a mobile and a smartcard in what we call a "challenge-response" combo. The basic authentication problem is to get the user to prove who she is, to the app's satisfaction. In the demo, the user is invited to authenticate herself to an app using her smartcard. Under the covers, a random challenge number is generated at a server, passed over the Internet or phone network to the mobile device which in turn sends it over NFC to the smartcard. The card then 'transforms' the challenge code into a response using a key specific to the user, and returns it to the app, which passes it back to the server. The server then verifies that the response corresponds to the challenge, and if it does, we know that the right card and therefore the right user is present.

NOTE:Technically there are a number of ways the challenge can be transformed into a response code capable of being linked back to the original number. The most elegant way is to use asymmetric cryptography, aka digital signatures. The card would use a unique private key to encrypt the challenge into a response; the server subsequently uses a public key to try and decrypt the response. If the decrypted response matches the challenge, then we know the public key matches the private key. A PKI verifies that the expected user controls the given public-private key pair, thus authenticating that user to the card and the app.

Further, I'd suggest the challenge-response can be effected without a server, if a public key certificate binding the user to the key pair is made available to the app. The challenge could be created in the app, sent over NFC to the card, signed by the private key in the card, and returned by NFC to be verified in the app. Local processing in this way is faster and more private involving a central server.

Significance of the demo

The IBM demonstration is a terrific use of the native cryptographic powers now commonplace in smartcards and mobile apps. No hardware modifications are needed to deploy the 2FA solution; all that's required is that a private key specific to the user be loaded into their smartcard at the time the card is personalised. Almost all advanced payments, entitlements and government services cards today can be provisioned in such a manner. So we can envisage a wonderful range of authorization scenarios where existing smartcards would be used by their holders to for strong access control. For example:


  • Employee ID card (including US Govt PIV-I) presented to an enterprise mobile app, to access and control corporate applications, authorize purchase orders, sign company documents etc
  • Government ID card presented to a services app, for G2C functions
  • Patient ID or health insurance card presented to a health management app, for patient access to personal health records, prescriptions, claims etc.
  • Health Provider ID card presented to a professional app, to launch e-health functions like dispensing, orders, admissions, insurance payments etc,
  • Credit Card presented to a payment app, for online shopping.

 

I can't believe the security industry won't now turn to use smartcards and similar chipped devices for authenticating users to mobile devices for a whole range of applications. We now have a golden opportunity to build identity and authorization security into the mobile platform in its formative stages, avoiding the awful misadventures that continue to plague PCs. Let's not blow it!

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A Collection of my JiveWorld 2013 Tweets

A Collection of my JiveWorld 2013 Tweets


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Disruptive Technology: Cegedim Relationship Management

Disruptive Technology: Cegedim Relationship Management

CegedimRM-logo

"We have decided to make configuration the center of our application."

Richie Etwaru
Group Vice President, Clouding and Digital Innovation
Cegedim Relationship Management

Cegedim Relationship Management is an international provider of  Customer Relationship Management (CRM) solutions for the Life Sciences with some disruptive technology built around Return on Investment (ROI). Although there are some common business processes within life sciences companies that generic cloud-based solutions have been able to address, (such as payroll and expense management), the health sciences industry also has some industry-specific needs such as new drug submissions, quality management, regulated marketing, and non cash sales. Cegedeim CRM has been designed and developed for the specific needs of the global life sciences industry and  the compay has gained a following of more than 200,000 users around the world.

The disruptive technology the company offers is a point and click configurator based on a heircharical structure that is similar to Cold Fusion or Microsoft Web Expressions and promises to make most programming tasks unnecessary. Cegedim CRM also has an data integration tool OneKey Connect, that interfaces the Cegedim Relationship Management CRM together and integrates with internally developed production systems and other third-party solutions and promises to make this task much quicker and easier.  Taken together, both features promise a faster ROI.  

Cegedim Relationship Management is part of the Paris based Cegedim S.A. Group (EURONEXT:CGM). Founded in 1969, the parent company is a technology and services company specializing in healthcare, life sciences companies, healthcare professionals and insurance companies. Cegedim employs 8,100 people in 80 countries and had revenue of €922 million in 2012.

The best contact at the company is  Richie Etwaru at 917-403-0642 or Richie.Etwaru@ his company name .com.

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Rimini Street Reports Record Results

Rimini Street Reports Record Results

Rimini_Street_Logo

Rimini Street,  the privately held third-party maintenance and support provider for Siebel and other Oracle and SAP software products announced record results for its third fiscal quarter ended September 30, 2013.

The company closed the largest deal in its history. Rimini Street also invoiced $15.4 million in the second quarter, a 40% increase and recognized revenue of $15.8 million, also a 40% increase over a year ago.  Deferred revenue also increased to $46.5 million. The company also signed up new customers, 33 new clients and completed deals in all application product line and in each global region, including North America, Latin America, Europe and Asia-Pacific.

From a financial perspective what is so attractive about these numbers is the company's recurring revenue model. If the company were to shut down all sales and marketing efforts and never sign another contract it would still be in business in 2025 - the same year Julianne Moore, Greta Scacchi, and Mark Madden all start collecting social security.

“Rimini Street continues to execute against its business plan,”  said Seth Ravin, Rimini Street CEO.

The company currently supports client operations in more than 72 countries. Rimini Street has 350 employees working in the Americas, Europe, and Asia. The company is continuing to hire people including managers and Siebel folks. The company is also looking for partners 

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JiveWorld 2013 Less Preachy More Practical

JiveWorld 2013 Less Preachy More Practical

Today at the 5th annual JiveWorld conference in Las Vegas, in front of approximately 1600 attendees, Jive Software announced their upcoming Fall Cloud release, Jive 7. Here are my high level thoughts on the event and today'??s announcements.

- I much prefer JiveWorld's new slogan "Get Real" over previous "??new way to work" style messaging. Rather than continuing to preaching about how organizations should dramatically change the way people work, "Get Real" reflects how social business has matured beyond simple sharing to what I refer to as purposeful collaboration.

- Jive has focused on delivering incremental enhancements that improve the way employees can use Jive to get their jobs done. While features like better task management, integrated instant messaging, improved profiles and directory are not necessarily innovative (and in many places catchup), they do all contribute to enhancing the platform in ways that new customers and prospects will appreciate. 

- Integration is the key to success. The integration with Google'??s products is a smart move, as the mid-size market is filled with Google Apps for Business customers who are looking for additional social capabilities that Google has not yet fully delivered. If Jive can win over these customers now, it could prevent them from looking at similar offerings from Google (like Google+ and Hangouts), Microsoft (SharePoint, Yammer) and other collaboration vendors.  Similarly, Jive (via some of their own development + the acquisition of StreamOnce) provide very good integration with popular cloud based tools like Evernote, Box, Marketo, Salesforce.com and more. These integrations mean people can spend more time getting their work done in Jive versus switching back and forth between multiple tools.

Below I provide my point of view (MyPOV) on some of the specific product announcements.

> "Portals Redefined"

MyPOV: I'm glad to see Jive embrace (vs shy away from) the term portal, a word which some people may view as old and out of style. While "Social Intranet"? may be more buzzword compliant, a portal, or window into something, is exactly what Jive is, as it provides an interface in which people can find and interact with people and content contained both within Jive as well as several other cloud services.

> "Full integration of Producteev's (which Jive acquired Nov 5, 2012) Social Task Management software."

MyPOV: As the use of social tools increases so to does the overload of information and challenge in trying to find what needs your attention. Social Task Management is a simply way of organizing the tasks and projects people are working on. Now rather than just having conversations, people can assign tasks to posts, files, blogs and other content within Jive. The integration of Producteev directly into Jiveâ??s native features is a very welcome addition.

> "With Impact Metrics, executives and information workers can view how their internal blogs and strategy documents have been received, including sentiment analysis, readers, whether the message has gotten through to the targeted departments, and who's actions have driven the distribution and improved message reach."

MyPOV: This is one of the announcements Iâ??m the most excited about. For years Iâ??ve been lecturing on "Don'??t forget the ME in social media."  What I mean by that is, it's important for a collaboration tool to show people the impact and reach of their own content. Have you ever wondered presentations you posted were used the most, or which questions you answered reach the most people?  Now with Impact Metrics people will start to be able to answer those questions and more.  While â??big dataâ? gets a lot of attention these days, itâ??s "small dataâ? or the information specifically relevant to me that I think is more important. As this feature becomes more robust, I hope it goes beyond just providing statistics and offers suggestions and guidance on the types of content you should (and shouldnâ??t) work on, when your work is most effective, and which people or groups you should spend your time working with.

> "Real-time communications - employees can initiate 1:1 or group real time conversations"

MyPOV: Real time conversations provides an alternative to email and social networking posts or private messages. However, some guidance should be provided to employees as to when each type of message is appropriate. The ability to see online status and initiate chats provides Jive with similar communication features available in the collaboration platforms from IBM, Microsoft, Salesforce, Podio, Atlassian, Cisco and others. This feature is a result of last yearâ??s acquisition of meetings.io, so expect this is just the start and weâ??ll see more unified communications features like screensharing and video conferencing coming soon.

> "Get relevant profiles and Jive conversations from within Gmail, including the ability to comment, interact and create new Jive discussions from existing emails."

MyPOV: Email clients are still one of the most important business tools people use, so providing access to Jive from inside them is an excellent move. Now customers using Google Apps (Gmail) can create, share and engage with Jive content without having to switch away from their inbox to a separate browser window. This seamless experience makes working with email and/or Jive content much easier for people. This integration provides Jive customers using Google Apps (Gmail) with similar functionality to that available to their customers who use Microsoft Outlook. 

> "Similar to the deep integration with Box for file storage, people can now access Google Drive directly from Jive."

MyPOV: Similar to my comments above about Gmail, Google Drive is a widely adopted cloud based file storage service so this will be a welcome addition for many customers. Now that Jive supports both Box and GDrive files, Jive can act as a single front end to both services, simplifying the experience for people who access files stored on both platforms. Customers who need more integration for file-sharing should look at services like http://www.jolicloud.com , http://otixo.com or https://www.cloudhq.net

> "Modernized corporate directory - People can now endorse colleaguesâ?? skills, when creating new groups or projects, Jive auto-suggests colleagues that match the needed talents."

MyPOV: Expertise Location has long been the one of the Holy Grails of social business marketing. In the first generation of products people could update their own profiles with the skills, experiences and interests. Now rather than relying on individuals to saying what they themselves are good at, their peers are able to provide their opinions in the form of endorsements.  This is very similar to the way LinkedIn now allows people to endorse the skills of their connections.  While peer endorsements are a step up from self generated profiles, they still donâ??t require validation to prove that a person really has the skills people say they do. What is needed is a system that automatically generates skills and expertise based on â??what you really doâ? not what you or even your peers say you do. For example, if you often blog about solar panels or wind turbines, the system should update your profile to indicate youâ??re an expert on alternate energy.


Final Thoughts and Recommendations 

- Jive has done a good job at leveraging their experience and head-start in the market to:
a) Deliver a platform that will allow customers to combine best of breed cloud-based solutions from Jive, Box, Google, Okta, Marketo and many others. This is a very timely as many organizations are at a transition point where they are moving away from on-premises solutions to embrace hosted offerings. Keeping their mind-share a leading edge cloud provider is critical to their growth.
b) Provide guidance on best practices that will help with successful implementations. As organizations begin to use social software for more critical business functions than just status updates and file sharing, they will look to Jive for help. Creating a professional services team is an expensive and difficult business, so this is a great opportunity for Jiveâ??s partners.
c) Attract a partner eco-system that can add additional functionality and fill in the gaps in the features that Jive does not deliver themselves. The partner showcase this year was filled with tools that provide integration with other systems, compliance and auditing, gamification and more.

- Jive is at an interesting inflection point. They have grown the size of their company, their customer base and their partner ecosystem but the competition in the market has dramatically increased. With software giants like IBM, Microsoft, Oracle, SAP, Salesforce, Citrix, Cisco and others all now offer collaboration platforms Jive will need to remain nimble and prove that they can stay ahead of the competition or integrate with them in significant enough ways that they still provide additional value.

- From both a functionality and user experience perspective Jive is clearly one of the leading collaboration software vendors. They offer all the standard collaboration tools people expect, have one of the more advanced activity streams, excellent integration with other products, robust profiles and directory, very useful analytics capabilities, feature rich mobile clients and more. Customers interested in improving the way their employees work together and the ability for customers to engage with their brand should certainly have Jive on their short list of vendors.
 

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What to Expect at Connected Enterprise: Being A CIO in Silicon Valley Panel

What to Expect at Connected Enterprise: Being A CIO in Silicon Valley Panel

Sure, life's great at the top, but did you ever wonder what it's like to be a CIO in Silicon Valley--a region known for it's technological brain trust and early adopter approach to technology? With the CIO role changing due to business priorities and disruptive technologies, the modern CIO has his or her hands full just adapting to these changes. Add in Silicon Valley's infamous brain power and the expectation that new technologies will be rapidly adopted, and you're dealing with a whole new high-pressure animal. Join us at Constellation's Connected Enterprise as CIOs from HP, VMWare, Box, and Tesla share their insights --the good, the bad, and the ugly of being a CIO at the epicenter of innovation. 

Being A CIO in Silicon Valley Panel - What happens when everyone thinks they are an expert

October 31, 2013 2:30p.m.-3:00p.m. PT

Moderator: Justin Fox, Executive Editor, New York, Harvard Business Review
Ramon Baez, SVP and CIO, HP
Paul Chapman , VP of Information Technology, VMWare
Ben Haines, VP IT/Chief Information Officer, Box
Jay Vijayan, CIO, Tesla Motors

There's still time to register for Connected Enterprise --emerge with new ideas and a fresh perspective! Register now: http://connectedenterprise.ontrackevents.com/home.cfm

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Why NetSuite acquired TribeHR?

Why NetSuite acquired TribeHR?

Earlier this week NetSuite announced that it has entered a definitive agreement to acquire TribeHR, the Canadian partner that prides themselves to be one of the first social HR vendors, having been founded in 2009 - in the midst of the social boom, thus building their product on a social foundation.  

 
 

Did anyone mention HCM is hot?

We may be biased - but it definitively looks like companies really start paying attention at their largest expense - people... and as the the long labelled war for talent seems to be starting slowly but steady, that trend does not stop with the SMB companies. 

Coincidentally SMB companies are even more dependent on their key talent than larger companies, but have in the past (usually) not been a part of the whole Talent Management hype. Now they realize that their employees are prone to the pitches of the larger enterprises and SMBs need to react with HCM strategy, practice and technology products. 

So the need for talent acquisition and retention is coming to SMB, and with a force as we can see with the pivots that the SMB-Suite SaaS market leader is maneuvering through. In May it was a partner a let all flowers bloom strategy with many partners and offering customers choice (see here), that was complemented with the Oracle partnership in June (our take here) and now the acquisition of one of the more advanced partners from May - with TribeHR.

Why TribeHR?

We gave NetSuite good grades for the original partner strategy announced back at SuiteWorld - but raised the concern that offering multiple user interfaces is not a user - in this case you may want to say people - friendly situation. Many HCM functions happen so infrequently that plodding along a familiar user interface is a great win. And TribeHR addressed that more than some other partners with building code and product on the NetSuite platform...

And then TribeHR certainly was one of the larger and more mature vendors in the partnership portfolio - potentially only ecclipsed by Silkroad - but not sure if Silkroad was even open to an acquisition conversation... and certainly has a different path to HCM than TribeHR had. 

And kudos go to TribeHR to have consistently leveraged social - as LinkedIn and Facebook capabilities permeate the product.

 

HCM @ NetSuite

So NetSuite now has a pretty good HCM suite and is definitively a contender in the big race we described here - it has good core HR functionality, a relatively new (but key) recruiting product and solid performance management. That completes well with NetSuite's existing (basic) time management and more as part of the the Employee Resource Management module (expenses, purchases, collaboration), Incentive Compensation and the Payroll Services option. 

What's missing - and we will see how NetSuite will address this - is onboarding, learning and compensation - not all the way on the top for a SMB - but arguably with the rest of HCM automation being addressed - will get equally important - probably sooner than NetSuite thinks today - and we will see how quickly they will respond.

And of course Payroll remains a major pain point, especially for SMBs and while NetSuite covers the US well and partners further with e.g. Paychex on the international side, this is likewise an area to watch. And finally we think NetSuite needs to keep investing into recruiting - for the aforementioned reasons why HCM gets so relevant for SMBs - all about the acquisition and retention of talent.  

 

Confusion in the ecosystem on HCM strategy?

The pivots that NetSuite has been doing with its HCM strategy - though the company will not call them like that - are substantial and the company needs to clarify messaging with both customer and partners. Our take in June was that the Oracle partnership addressed the global HR and talent needs the partners could not address - and while TribeHR is not an Oracle Fusion HCM - it certainly gives NetSuite more automation in that area. 

And then NetSuite will have to stick to the strategy and execute - nothing creates confidence better with prospects, customers and partners to execute and deliver to a roadmap.

MyPOV

As mentioned - HCM is key for SMB, too. Kudos go to NetSuite to quickly and aggressively address that need and not be shy to pivot as needed. It is getting a good asset and a talented team with the TribeHR acquisition. 

 

Now it will be time time execute, create a road map, address the remaining gaps in the HCM portfolio, clarify the partner go to market. Exciting times and ultimately good news for the NetSuite customers. 

 

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Veeva Systems Goes Public

Veeva Systems Goes Public

 

Veevalogo
A company whose founders include Siebel Systems alumni Matt Wallach and Mark Armenante has gone public. Veeva Systems (NYSE: VEEV), a cloud based software solution for life sciences, has made an initial public offering of 13,045,000 shares at $20 per share.

The price of the stock quickly went from $20 to $49 - a 245% rise - making Veeva one of the hottest IPO's of the year. The company's valuation is currently around $5.25 billion and the P/E ratio is 104 - meaning at the current rate of profitability investors would be paid back in the year 2114.

Founded in 2007 on the premise that industry-specific business problems would best be addressed by industry-specific, cloud-based solutions, Veeva believes this approach is particularly relevant to global, complex and heavily regulated industries. So Veeva sells software- as-a-services (SaaS) that enables pharmaceutical and other life sciences companies to use the cloud-based architectures and mobile applications with life science specific functionality and regulatory compliance. 

Although there are some common business processes within life sciences companies that horizontal cloud-based solutions have been able to address, (such as payroll and expense management), the health sciences industry has som industry-specific needs such as new drug submissions, quality management, regulated marketing, and non cash sales.

As a result, before Veeva was founded, life sciences companies were largely unable to implement cloud based solutions. The company's products include: 

Veeva CRM  a customer relationship management solution for sales representatives customized with industry-specific functions such as drug sample tracking with electronic signature capture, healthcare affiliations management, and the ability to conduct interactive demonstrations with physicians on a mobile device, with or without an internet connection.

Veeva Vault a regulated content management solution, that manages the collection, management and organization of  documents required for clinical trials that can manage complex versioning, workflows and approvals for promotional materials in compliance with government regulations.

Veeva Network a recently announced customer master solution that enables the creation and maintenance of the healthcare provider and organization master data.

Veeva utilizes a multi-tenant architecture which allows the company to rapidly deliver new functionality to all customers simultaneously and enabling customers to benefit from innovations and comply with frequently changing regulations more quickly because all customers are using the same version of the product.A multi-tenant architecture is one that allows multiple customers to use the same hardware and software infrastructure while keeping each customer’s data logically separated.

In addition, the company's global employee base, including our professional services team, gives it insights into industry best practices that can be more quickly incorporated into the Veeva solution. In addition, we believe that the the data generated from their applications can provide unique insights about the industry.

As of July, Veeva had 593 employees, including approximately 190 employees located outside North America, primarily in Europe, Japan and China. Veeva solutions are designed to enable compliance with global regulatory requirements and are available in 27 languages. For its fiscal year ended January 31, 2013, international revenues constituted over one-third of its total revenues.

As of August the company had 170 life sciences customers, including 33 of the 50 largest global pharmaceutical companies. Veeva has been implemented in over 75 countries, ranging from deployments within a single division o to major deployments at some of the largest global pharmaceutical companies. Customers include Bayer Healthcare AG, Boehringer Ingelheim GmbH, Eli Lilly and Company, Gilead Sciences, Inc., Merck & Co., Inc. and Novartis International AG.

In fiscal year 2013, total revenues were $129.5 million representing year-over-year growth of 111%.  The company is profitable and generated net income of $18.8 million for the last fiscal year.

The company is actively recruiting partners and hiring. A good contact on the hiring side is Kelly Abraham, senior recruiter. On the partnership side Melanie Watkins Director, Software Alliances at Veeva Systems is a good contact.

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My Top 3 Takeaways from the SAP TechEd keynote

My Top 3 Takeaways from the SAP TechEd keynote

Today was the opening keynote of TechEd 2013 and despite some nothing new pre-leaks - there were some substantial announcements and takeaways - I will concentrate on my top three takeaways - probably more later during the week.
 


It is a little more than a 100 days since Vishal Sikka has taken over the reins of all product development - and he is wasting no time to get things done, even if this is hard and potentially unpopular decisions.
 

Takeaway #1 - SAP's to be landscape becomes clear

This is the first time I have heard an SAP executive publicly acknowledging the littered system landscape that SAP has accumulated through the years both internally and through acquisition - nothing says it better than the picture Sikka drew during the keynote:
 


Name your systems - it is a lot of parallel and redundant code and functionality - so let's look at the SAP to-be architecture:
 


So not surprisingly we will see the following in the near and far future from SAP:
 

  • Of course HANA is the database of choice here - no surprise. Already today HANA has database services, application services are newer and application libraries are the future. It will be interesting to see what they will be, when they ship and if they are available and ready to be consumed by customers and / or partners.

  • And HANA Cloud Platform (HCP) is the basis for building new applications - and will not only be used to build completely new applications as a separate tech stack (on the left as the illustration implies) but also complement and permeate in the tech stacks of the existing apps (the ones painted in black). This is where the (very) hard work will have to happen for SAP and for probably a (very) long time. Definitively the area to watch for existing clients. 

  • More surprising was that the Fiori paradigm was also chosen as the UI paradigm going forward. And while Fiori is a welcome and good innovation by SAP - it has more focussed on high usage, simple, often self service scenarios - so it will have to be extended for more dense, power user screens and UI demands that SAP needs to satisfy as an enterprise application vendor. Nothing impossible - but new things to cover and create by Sam Yen and team.

Takeaway #2 - SAP gets serious on Analytics - partners with SaaS

This is probably one of the best mutually acknowledging each other leadership partnership I have seen in a long time. SAP acknowledges SAS leadership as the analytical tool of choice of data scientists and SAS acknowledges that HANA is a mature database platform to deploy models to and run analytical application on. 

At the same time SAP keeps its own ambitions in the analytics space - notably after the KXEN acquisition - so we witness another of the recently more and more popular co-opetition partnerships. These can go well - but can also be problematic.

But the prize is clear - if SAP manages to make HANA the database of choice for model building by the data scientists using SAS - then it can become the de-facto analytical database of choice for the enterprise. A (free?) bundle of SAS with Hana One - maybe on a larger AWS instance, say 10 GB of RAM - would not hurt that process. 

Takeaway #3 - SAP fixes mobile - technology wise 

With the announcement of version 3.0 of the SAP Mobile Platform SAP makes a key step towards fixing it challenged mobile track record. Out is much of the proprietary and all clunky Sybase pieces - and in is a standards based, open sourced mobile development platform. This will help capture both talent and capacity for new mobile applications. More to come, stay tuned, not my colleagues Chris Marsh's quote in the press release here.

So if you follow the software life cycle, once you fix the architecture, you can build great applications, when you have great applications - you have to get the price right. SAP now has some time to address the latter.

 

MyPOV

A good keynote with nice touches like an intro by Alan Kay, a reference to Gutenberg, a leitmotiv in reference to Bert Engelbert's ABC model applied to SAP (we will see how hifi that is in a few quarters) and three key takeaways. It will be a huge challenge for SAP to move to the to be landscape - and many details will have to follow - but the urgency is seen and noticed by the shrinking on premise apps, as Sikka stated and my colleague Dennis Howlett just report here
 
And oh yes - tons of improvements around HANA, but that wasn't a surprise (anymore).  
 
 
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What to Expect at Connected Enterprise: The SuperNova Awards

What to Expect at Connected Enterprise: The SuperNova Awards

Find out who wins this year's SuperNova Awards for innovators in disruptive technology. The winners will be announced LIVE at Connected Enterprise! This year  we'll be announcing the winners of the SuperNova Awards at the SuperNova Awards Gala Dinner which is always held on the first night of Constellation's Connected Enterprise.

There's still time to register for Constellation's Connected Enterprise: https://connectedenterprise.ontrackevents.com/registration.cfm

SuperNova Awards Gala Dinner

The SuperNova Awards Gala Dinner is an awards ceremony during which we honor SuperNova Award participants past and present, and announce the winners of this year's competition.

When: October 30, 2013 7:00p.m. - 10:00p.m.
Who: honorees include SuperNova Award finalists and winners; all attendees of Constellation's Connected Enterprise
Winners: official list of winners will be available October 31, 2013 on the Constellation blog

The Constellation SuperNova Awards are the first awards to recognize individuals for their courage in battling the odds to introduce disruptive technologies to their organizations.

2013 SuperNova Award Finalists

Consumerization of IT & The New C-Suite

Andrew Knapp, IT Support Specialist, Arizona Beverages
Chris Plescia IT Leader, Collaboration, Nationwide
Jason Thomas, Chief Information Officer, Green Clinic Health System
Lauren Klein, Social Leadership Community Strategist, Hitachi Data Systems
Lina Gallardo, Director, Product Management Group Markets, Blue Cross and Blue Shield of Minnesota
Vijay Kesavan, IS Director, Diageo

Matrix Commerce

Jacob Jaber, CEO, Philz Coffee
Phillip Kennedy, Director, Information Technology, Pandora Jewelry
Ron Godine, Director of IT, TMW Systems
Sanjib Sahoo, Chief Technology Officer, tradeMONSTER
Trak Lord, Marketing & Media Relations, Metaio
Alan Hilburn, Director – IT Transportation & Operations, PSC, LLC

Data to Decisions

Ashish Braganza, Senior Manager of Global Business Intelligence, Lenovo
Brad Donovan, Manager, Agile Analytics and Innovation, GlaxoSmithKline
Bruce Yen, Director of Business Intelligence, Guess?
Dirk Zeller, Head of IT Consulting at Mercedes-AMG GmbH, Mercedes-AMG GmbH
Karen Simmons, Senior Director, Enterprise Data Warehouse, Kelley Blue Book Co., Inc.
Oswaldo Mestre, Director, Division of Citizen Services, Office of the Mayor, City of Buffalo 311 Call and Resolution Center
Lance Henderson, CEO, Zamzee
Roman Coba, Chief Information Officer, McCain Foods Limited
Ronald Baden, VP of Services, Host Analytics
Russ Turner, Site Reliability Engineering - Manager, Domino’s Pizza
Tony Candeloro, Vice President Product Development, ARI

Digital Marketing Transformation

Ashish Braganza, Senior Manager of Global Business Intelligence, Lenovo
Ashleigh Casner, Director of Marketing, Huddle
Brace Rennels, Director, Community Strategy, EMC
Christopher Jowsey, Senior Manager, Web eCommerce, Lenovo Australia
Karen Simmons, Senior Director, Enterprise Data Warehouse, Kelley Blue Book Co., Inc.
Pierre Bourbonniere, Head of Marketing, Société de transport de Montréal, La Société de transport de Montréal (STM)
Richard Milne, Global Director of eCommerce and Digital Marketing    Life Technologies Corporation
Steve Susina, Director, Demand Generation Services, Crain's Business Insurance

Future of Work

Andrew Knapp, IT Support Specialist, Arizona Beverages
Chris Plescia, IT Leader, Collaboration, Nationwide
Dirk Zeller, Head of IT Consulting at Mercedes-AMG GmbH 
Greg Hicks, Director IT, Social and Collaborative Innovation, UnitedHealth Group
Jay Grant, Chief Executive, InterPortPolice
Jeffrey Burns, "OPENPediatrics Program Director: Chief, Critical Care Medicine, Boston Children's Hospital",Boston Children's Hospital
Joan Orr, Vice President, TAGteach International
Kenneth Fonzi, Associate Director of Online Information Systems, Children's Hospital Foundation
Lauren Klein, Social Leadership Community Strategist, Hitachi Data Systems
Margaret Oldham, Director of Innovation and Opportunity, Beck Ag, Inc.
Paul Rumsey, Vice President, Global Learning & Development, Carlson Restaurants (TGI Friday's)
Sebastian Joseph, Chief Technology Officer, DDB Mudra Group
Susie Long, Director, Organizational Development, Dollar General

Next Generation Customer Experience

Carl Stokes, Head of IT, NHBC (National House-Building Council)
Eric McKirdy, Global Customer Care Manager, Ask.com
Fred Kirsch, Vice President, Content, New England Patriots
Jacky Saayman, Director, eMarketing and Programs, EMEA, OpenText
Jeff Sullivan, Senior Marketing Manager – Online Communities, Dell
Jeffrey Burns, "OPENPediatrics Program Director: Chief, Critical Care Medicine, Boston Children's Hospital", Boston Children's Hospital
Krissy Espindola, Director, Knowledge Management and Social Customer Support, T-Mobile
Lauren Klein, Social Leadership Community Strategist, Hitachi Data Systems
Lauri Travis, Community Manager, Tyler Technologies, Inc.
Lina Gallardo, Director, Product Management Group Markets, Blue Cross and Blue Shield of Minnesota
Oswaldo Mestre, Director, Division of Citizen Services, Office of the Mayor, City of Buffalo 311 Call and Resolution Center
Philippe Vayssac, Customer Interaction Project Owner, Groupama Rhône Alpes Auvergne
Pierre Bourbonniere, Head of Marketing, Société de transport de Montréal, La Société de transport de Montréal (STM)
Samuel Creek, Principal Business Analyst, CA Technologies
Sanjib Sahoo, Chief Technology Officer, tradeMONSTER
Wynn Parrish, Vice President, Product Support, B/E Aerospace

Technology Optimization and Innovation

Annalie Killian, Catalyst for Magic, Amplify Festival / AMP Services Limited
Arland Weise, VP Administration, National Oilwell Varco
Dirk Zeller, Head of IT Consulting at Mercedes-AMG GmbH
Don Whittington, Vice president and CIO, Florida Crystals Corporation
Eric Feige, VP Digital Strategy, Prudential
Greg Hicks, Director IT, Social and Collaborative Innovation, UnitedHealth Group
Jacky Saayman, Director, eMarketing and Programs, EMEA, OpenText
Jacob Jaber, CEO, Philz Coffee
Jeffrey Burns, "OPENPediatrics Program Director: Chief, Critical Care Medicine, Boston Children's Hospital", Boston Children's Hospital
Jos Uijterwaal, CFO, Cloud9 IDE
Sanjib Sahoo, Chief Technology Officer, tradeMONSTER
Steve Airton, Information Services (IS) Controller, United Biscuits
Tom Cartledge, Director, Technology & Operations, John Moore Services (JMS)
Trever Scott, Senior Director, Information Technology-North America, Dole Fresh Fruit Company

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