Salesforce said it is acquiring Fin, formerly known as Intercom, for $3.6 billion in a deal that brings customer service AI agents and a proprietary AI model called Apex to Agentfo...
The news has dropped that many of us in Marketing had been waiting for: Salesforce was ready to get serious about its biggest experience gap by picking up a content management syst...
Salesforce reported better-than-expected first quarter results and raised its outlook. The company said its AI and data annual recurring revenue in the quarter was $3.4 billion. ...
Salesforce launched Salesforce Headless 360 in a move that makes its entire platform available via APIs, Model Context Protocol and CLI commands for humans and AI agents. The move ...
In Episode 127 of ConstellationTV, Constellation Research analyst Martin Schneider and Editor-in-Chief Larry Dignan joined forces to dissect three critical topics impacting enterpr...
Larry Dignan
Martin Schneider
R "Ray" Wang
Hannah Mason
Salesforce's Slackbot event featured a series of demos of new capabilities such as tapping into CRM records, taking notes during meetings and streamlining workflows. Here's why it ...
CEO Marc Benioff said the quarter saw Agentforce annual recurring revenue hit $800 million. The company said it closed 29,000 deals, up 50% sequentially. quot;We’ve consumed nearl...
In CRTV episode 124, CR analysts Liz Miller, Holger Mueller, and guest Larry Dignan break down a packed week in enterprise tech, from Zoho’s evolving enterprise platform and Salesf...
Liz Miller
Holger Mueller
Larry Dignan
Hannah Mason
Agentic commerce is in its infancy and enterprises need to think through ownership of the customer experience, architecture and playing the co-opetition game with AI giants. For ho...
Software as a service companies are being repriced, re-evaluated and rethought as analysts, investors and customers wonder how AI agents will affect the category. CxOs need to go t...
The storyline that software is dead due to AI is illogical, says Nvidia CEO Jensen Huang. Anthropic plug-ins for Claude Cowork wiped out SaaS stocks, but this fallout has been buil...
Enterprise software vendors and AI players are talking up forward deployed engineers as a turbo charger that gets companies to value faster in agentic AI deployments. ...
lt;pgt;Salesforce has made some big MA investments to make its agentic vision a reality. But sometimes, the smaller deals that actually play into core go-to-market motions can have...
lt;pgt;Salesforce buyers are quietly raising the bar as Agentforce 360 moves from promise to practice. TCS’ acquisition of Coastal Cloud offers a clue into how GSIs are repositioni...
Salesforce reported better-than-expected third quarter results, said it has reached 9,500 paid deals for Agentforce and upped its outlook for the fiscal year.
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lt;pgt;Salesforce’s Dreamforce 2025 made one message clear: the future is agentic. With Agentforce 360, Slack integration, and structured workflows, Salesforce is building an ecosy...
Salesforce and Google expanded their existing partnership in a move that brings Google Gemini models to Agentforce 360, integrates Agentforce into Google Workspace for sales and IT...
Salesforce executives said that growth is reaccelerating due to Agentforce deployments and it is projecting a long-term revenue target of $60 billion by fiscal 2030 excluding the I...
In a Dreamforce keynote that highlighted Salesforce's large enterprise Agentforce adopters, Benioff repeatedly came back to context and context engineering, a term that's just gain...
Salesforce expanded partnerships with OpenAI and Anthropic to embed their large language models into Agentforce 360. Salesforce is also happy to bring its platform to ChatGPT too. ...
