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AWS powers on, into new markets - Day 1 reinvent takeaways

AWS powers on, into new markets - Day 1 reinvent takeaways

The AWS reinvent conference is in full swing in Las Vegas, attended by about 9000 clouderati, so it's time to look at the key statements and our takeaways of day 1 are.

 

 

The usual conference statistics first - almost 9000 attendees from 97 countries, evenly split across startups, SMBs, and large enterprises. reinvent is an educational event with more than 175 sessions, often run by customers and partners. And with 196 exhibitors this is a proof of a thriving AWS ecosystem at hand. 

 

AWS has come a long way

Andy Jassy, SVP of AWS, kicked off with walking the audience through what AWS has achieved in the little more than 10 years it is around - available for customers for about 7 and a half years with the first launch of S3 (it was March 14th 2006). Jassy - in our view rightfully - can be proud about the breadth and depth of the offering. 

 

 

 

 

 

Comparing my notes with November 2012 reinvent though, I was surprised to see that AWS still has the 9 data centers like back then - but has added one more availability zone (now 26) and and 4 Edge locations (now 42). While competitors are adding data centers (e.g. Oracle this week) or moving data centers (e.g. IBM moving to SoftLayer data centers) - the AWS topology seems to be stable - a sign of the maturity of coverage the division has achieved. 

And AWS always likes to talk about how much capacity it adds on a daily basis and what size of Amazon business that would support. And that KPI has moved from an Amazon 5.2B business to an Amazon 7B business in 2013, a more than 30% increase year over year. 

 


Customer growth is equally impressive and Jassy not surprisingly pointed out the progress in the public sector space. AWS never gets tired to stress that it cares for security and given the enhanced security requirements of the public sector that AWS fulfills - all customers benefit from the progress made there. More on that below.       

 

Marketplace rocks

The AWS marketplace - only shortly introduced - seems to be doing very well these days - with the number of products up 71% and 1100 products listed. A good proof point of a mature platform. 

 

 

But then with the AWS business not publishing any numbers overall and for the marketplace in specific - it all remains speculation how much revenue flows through this market place. This is an area the division is well advised to think about publishing revenue numbers. Or vague indications - like the e.g. the marketplace is as big as Amazon was in year so and so.

 

Security, Security

And of course the fear of the cloud is still present for many enterprises today - and with that remains a key concern that AWS is addressing. On the one side it's good to see Jassy acknowledging security as concern number 1 for AWS, on the flip side it would be good to see the market maturing and graduating from that fear.

 

 

But that's not AWS fault - and AWS works on making it less of a concern with the new AWS Cloudtrail feature that was announced today. And Cloudtrail gives customers insight into what is happening in their AWS instance. The good news is how AWS re-uses it's own technology - the log files get dumped into S3. Equally AWS gets kudos from us to allow partners to analyze the log - and 5 of them (Splunk among them) do support this. 

 

 

As with any new service it does not cover everything and is not available everywhere. AWS Cloudtrail is no exception with only 8 services support (key ones though like EC2, EBS and RDS) and 2 regions live (US East and West (Oregon)). 

Our largest concern in this early stage is, that logs will only be available around 15 minutes after the event thats logged. That is certainly fine for most events - but for some critical ones a lot of damage and harm can be done during that time. We think AWS has and will address this - maybe sooner than later. 

 

Philosophy Part 1 - The AWS pricing flywheel

Next Jassy gave some insight on what is the dynamics - he called it a flywheel - behind the numerous price reductions that has AWS has seen. And the wheel starts with external infrastructure innovation that drives to lower infrastructure costs, that allow AWS to reduce prices, that makes AWS attractive to more customers, which then use AWS more, that then needs to buy more infrastructure, enabling economies of scale and the whole process repeats.

 

 

And we certainly believe in the economies of scale, especially after fellow analyst colleagues from Gartner have published, that AWS has more than 5 times the compute capacity of the competition combined. 

 

Along the same lines Jassy repeated that famous Bezos quote that he yet has to meet the customer that wants to pay more. And according to Jassy AWS listens to customers but also does not want them to spend money unnecessarily - so AWS monitors system usage and has so far told customer over 700k times through its trusted advisor program that they can save money by stopping not used - but paid services. The savings the customer have combined achieved - following the advice - are 140M. Truly unique, impressive and we have to trust AWS that the number is valid.

 

Philosophy Part II - Cloud means everybody can innovate

 

In this interesting part of the keynote - Jassy broke a lance for employees at large corporations. Basically he said that these employees want to be and are innovative, too - but an outdated infrastructure holds them back. By using cloud infrastructure - even large corporations can become dynamic again. It can be ramped up quickly, with little investment and can disappear equally quickly when no longer needed. The cloud brings agility to the large enterprise is the new tagline. And these can now try innovative things quickly - and fail fast - with little investment. 

 


All that of course gets more relevant with more disruptions happening to traditional businesses from cloud businesses - `the examples being (of course all AWS customers) airbnb, spotifiy, Dropbox, Instagram and Uber). 

Next up was Jeff Smith, the CEO of Australian finance giant Suncorp, giving an example for such an approach.
 

Philiophy Part III - Cloud Benefits

Not sure why - but Jassy felt he needed to remind the audience of the basic cloud benefits. And that these - not surprisingly - cannot be leveraged in a private cloud. 
 


But then Jassy acknowledged, that enterprises will not move overnight from on premise to the cloud. The world isn't black and white - but grey - and AWS helps customers to bridge the gap between on premise and the AWS public cloud. 

Where AWS differentiates themselves from the competition (AWS calls them somewhat cute the old guard) is that AWS sees the on premise part ultimately close to 10% of overall load. The old guard in contrast sees public cloud only as 25% of the future load in an enterprise. 
 


It's a nice way to differentiate - but we think ultimately customers will do what it's best - so probably the old guard pacman is a temporary state of the overall cloud vs on premise load balancing.

 

And now something completely different - VDI

Not a small surprise that AWS now wants to be in the virtual desktop business. Which is a business that has never really taken off in our view - despite a lot of promise. But maybe 2013 is the fall of VDI afterall with VMWare acquiring Desktone and now AWS launching its offering. 


Not surprisingly Amazon right out of the gate says, that it will take it's stab from another direction, from the public cloud. So all the cloud benefits of being fully managed, being a pay as you go service, no CAPEX required, are given. And AWS can provide the license or it can be BYOL - which is a good start. Moreover the integration with Microsoft Active Directory makes it easy to deploy as users can keep their credentials. And Amazon WorkSpaces supports PCs and Macs as well as iOS and Android tablets. Lastly AWS claims that by avoiding usual on premise cost such as sever hardware, storage and administration - it can provide VDI at half the cost than in premise VDI can be deployed. 
 


Finally Jassy also unveiled the pricing - depending on hardware chosen and need for software - a VDI user will cost between $35 and $75 a month. A good price point, that certainly isn't - as we know AWS - its last one. 

We had the chance to speak with executives from VMware in the aftermath of the keynote and they said that they can be equally - if not more - attractive on price - and with Desktone have a mature product and significant more functionality than Amazon WorkSpaces. Certainly a valid point. But never underestimate AWS as a competitor. We asked from some reaction by the other incumbent, Citrix - but haven't heard back yet. 
 

Cloud strategies as seen by AWS

Next Jassy went over six different cloud deployment scenarios - as AWS sees them. The six are as folllows...

  • Use the cloud for development and test environments - examples were Lionsgate (SAP), Tokyo (Oracle) and Galata Chemicals (SAP again)

  • Use the cloud to build brand new Apps

  • Use the cloud to make existing on premise apps better (e.g. use Redhift for analysis)

  • Use the cloud to tie new cloud Apps back to existing on premise Apps

  • Use the cloud as destination where you applications to opportunistically - examples were Unilever (web sites) and Bristol-Myers Squibb (Simulations)

  • Use the cloud to move all on premise Apps to it, to go all in as AWS calls it (examples were Netflix and DowJones)

 

 

More Mobile with Amazon AppStream 

AWS has taken care of the  mobile market for a while, with offering out of the box mobile capabilities for developers who build mobile applications. And now AWS wants to help with tackling a key problem - the rendering of highly interactive and compute intensive applications across devices, as seen in gaming, engineering, events etc. with a new service called Amazon Appstream.
 


The good news is, that AWS does have the computing resources in the cloud to make this happen - and then the connections to the endpoints where these apps will be consumed. So it was an almost natural step for AWS to provide the streaming support of compute intensive apps.

Interesting enough, AWS developed its own protocol for the streaming with STX - not sure if this was necessary - look forward to learn more about it from AWS. 

Next up was Tradeworx President Arzhang Kamarei - the company built software for the SEC. The most interesting takeaway was that with only 5 FTE Tradeworx manages to monitor 5% of the stock market. 

And finally Keven Baillie of Atomic Fiction showed how AWS can help create CGI animations - a perfect example for an elastic showcase. Huge compute demand during production and rendering and then close to nothing when Atomic Fiction puts the whole project into... AWS Glacier. And the content and demo shown satisfied the geeky part of the audience, and probably the developer side in the audience, too - which did not have too much from the Jassy keynote .... which - no surprise - was all about the enterprise. 

 

MyPOV

A good start of reinvent for AWS. Significant three product announcements - two that add value for two key areas for AWS - security and mobile. And a new market entry, for the first time AWS will reach end users directly - with Amazon WorkPlaces. 

It will be interesting to see how all three new offerings will do - with WorkPlaces coming into the most entrenched market space. And AWS clearly has the enterprise in mind - as all three new offerings are key to make enterprises more comfortable and more productive with AWS.

What was interesting to note is how AWS uses its streaming dominance for further product innovation. This maybe only high level - but if you stream video content (of Netflix) to the volume of one third of US internet traffic to a number of different devices and form factors - then rendering game and app information for the same devices and streaming it (Amazon Appstream) is not a completely new challenge. When you than consider that running a user's desktop is a less challenging compute load than rendering high resolution apps and games - and then stream that - then the entry into VDI with Amazon Workspaces - is not such a big step either. And both server compute loads for Appstream and Workspaces are ... highly elastic. And the delivery of streams is something AWS has already mastered.

Looking forward to day 2...

 

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A collection of key tweets from the keynote can be found in Storify here

 

 

 

 

 

 

 

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What I Learned at CCE 2013: Reality is Broken

What I Learned at CCE 2013: Reality is Broken

CCE-Talk-Gamification

The opposite of play isn't work, it's depression

Jane McGonigal

At Constellation's Connected Enterprise 2013  author, academic, and designer Jane McGonigal shared her passion for games. Not only does she think the hours and hours people worldwide  spend playing them are beneficial, she also thinks the techniques used to create multiplayer, on-line games can be applied to real world problems. 

McGonigal gave her talk at Constellation Research's annual Connected Enterprise event at the Ritz Carlton on Miramontes Point in Half Moon Bay. The event attracts about 250 senior business leaders interested in using innovation  to impact their businesses. Some of the people there included Charles Philips of Infor,  Tim Sullivan of the Harvard Business Review, Shawn Price of SuccessFactors, and Jay Vijayan of Telsa Motors. 

The setting for the event is a hotel was built like a castle on a high bluff above the rugged, foggy, brooding coast line of Northern California and its romantic atmosphere which provided a strong contrast to McGonigal's rational, futuristic and contrarian talk.

What is Game? 

As a trained academic, McGonigal takes a discplined approach to games. She defines them as having four traits: goals, rules, a feedback system, and voluntary participation. However she does make a distinction between real world and on-line games. According to McGonigal:

  • goal is a specific outcome all players work to achieve. For example, in soccer the goal is move the ball past the goal line between the goalposts and the crossbar more times than your opponents,
  • The rules place limitations on how players are allowed to achieve the game's goal. In soccer scoring with your hands, even unintentionally, does not count as a goal,
  • A formal feedback system informs players how well they are achieving the goal. In soccer the score provides a feedback system as do the referees. 
  • Voluntary participation requires everyone playing to knowingly accept the goals, the rules, and the feedback of the game.

McGonigal's criterial is fairly rigorous and many activities commonly called games would fall outside of it. Roman gladitorial contests would not be considered a game by her definition because participation in them was not voluntary. Pyschologist Eric Berne's transactional analysis theories of human behavior such as "See What You Made Me Do" or "Let's You and Him Fight" would not be considered games either under his definition not all the players are aware of the rules.

What Good Do Games Do?

Where McGonigal sees the good in games as the positive emotions then evoke in the players. At CCE she listed ten common emotions gamers experience:  

  1. joy
  2. relief
  3. love
  4. surprise
  5. pride
  6. curiosity
  7. excitement
  8. awe & wonder
  9. contentment
  10. creativity

According to her research gaming activates motivation, will power, overcoming difficulties and are more powerful than morphine at pain relief. She has created a web site called Show Me the Science to silence haters and doubters and much of the research is convincing.

Gamification

McGonigal's talk was based on her best selling book "Reality is Broken" and her research at the Institute for the Future. Although her ideas are hardly new, her work in the field makes her the poster child for the process of gamification - using game thinking and game mechanics to organize people into solving real world problems. 

She gave an example gamers playing against a supercomputer to predict protein structures - and the gamers won! The audience also provided another example of Ground Crew which is a real life FarmVille, recruiting volunteers for help in community gardens.

Although gamification may have started in Ancient Egypt with the game of Pyramid building,  the ability of computer systems to give feedback is unparalleled in human history. Hunger has always been a powerful motivator, but how do you keep people, especially knowledge workers motivated when there is no hunger?  The answer may be motivating people  by making them feel engaged. Perhaps the future of work, or at least knowledge work will depend to some extent on the games we play. 

 

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Does the Future of Software Dev belong to Twitter or Oracle? Well Oracle of Course!

Does the Future of Software Dev belong to Twitter or Oracle? Well Oracle of Course!

Dead-twitter

Open source advocate Matt Asay makes a case for the future domination of open source software in his article "In The Age Of Twitter, Do We Need Oracle? Larry Ellison Isn't Sure". He argues that while traditional software companies, such as Oracle, can claim as major clients traditional companies, they can't claim the major web companies. Therefore Asay concludes, companies like Oracle are being left behind by the future of software development. He writes:

"Twitter has given us Storm and a range of other great open-source software....Such data infrastructure was born on the web, hatched in the bowels of web giants like Google, Facebook and Twitter. Each of these companies depends upon commodity servers running open-source technology, some of which they build, some of which they download and modify. None of it comes from a legacy technology vendor. "

Later on he concludes:

"We're likely to see the legacy vendors take an increasingly peripheral role in an age of Twitter"

Leaving aside Salesforce.com which is standarizing on the Oracle stack, Asay's claim is specious because it assumes the unique data problems web companies face are similar to problems most businesses face.  It also overlooks the fact that the major web companies are customers for common business applications.

To make this claim is a little like saying because Richard Petty Motorsports, Stewart Haas Racing, and Automobiles Gonfaronnaises Sportives have all build their own automobiles John Q. Public and Suzie S.Soccermom should start building their own Minivans. NASCAR and Formula 1 racers are engineered and build for some very specific uses - to go as fast as they possibly can and for the driver to survive fiery high speed collisions.

So too do the major web companies have a number of unique problems not faced by the majority of businesses:

  • They give product away,
  • The number of users this attracts creates enormous scaleability issues,
  • The have to manage energy costs carefully,
  • They can optimize their entire infrastructure, including data centers, around a narrow set of computations, like online search.

Although at Constellation Research's Connected Enterprise Event, Tesla Motors CIO Jay Vijayan did describe his company as developing its own purpose built ERP system from scratch  (and in three months no less) the major web giants turn to traditional vendors for traditional business systems like General Ledger, Accounts Payable, and CRM.

Formula 1 and NASCAR races are entertaining. Twitter is entertaining (recently one of its most popular tags was #AddBoobsToTvTitles -really?).  But when it comes to the heavy lifting in either transportation or computing that work will be done with the tools the Fords and Oracles of the world provide and not the tools used by the NASCARs or the Twitters.

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Consumerization of Identity in an Enterprise World - webinar wrapup

Consumerization of Identity in an Enterprise World - webinar wrapup

Get ready. Consumers and employees alike will soon demand the ability to access services using social (Facebook, Twitter, LinkedIn) logins. While social login is convenient for the end user, it isn't always secure enough on the business end. Constellation Vice President and Principal Analyst, Steve WIlson, discussed how businesses should balance the convenience of social login with the demands of enterprise risk management in the "Consumerization of Identity in an Enterprise World" webinar. 

Highlights:  
  • what is social login?
  • federated identity
  • social login: a growing trend
  • what Social Logins tell us about users
  • the difference between Facebook and LinkedIn identities
  • how to determine if social login meets your business's needs
  • recommendations

Please find the webinar recording and slides below.

Let Constellation help you design your identity management strategy. Contact us.

Download the slides here.

Consumerization of Identity research report

 

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Informatica pushes the cloud integration stakes

Informatica pushes the cloud integration stakes

When it comes to cloud integration – there are basically three larger vendors to watch – Tibco, Software AG and Informatics. The latter timely released it’s Winter 2014 of the Informatica Cloud family of cloud based integration and data management solutions. So time for a news analysis on the press release of November 12th 2013.

 

 

 

Informatica timed this pretty well, kudos to the marketing people for seizing the timing and the developers for providing the release on time, at the eve of the largest IaaS vendor user conference, AWS reinvent and a week before the user conference of Informatica's largest cloud integration partner – Salesforce.com. And with over 60 billion monthly cloud transactions – there is certainly relevant data moving across the cloud on the Informatica platform.

 

So what is being announced to come in Winter 2014?

 

Cloud Integration Innovations: Driving Productivity in Real Time

Informatica Cloud Winter 2014 introduces new advances in real-time data and applications integration, while also placing more productivity-driving power in the hands of line-of-business users. These advances include:

  • Unifying Cloud data, service, and process integration – New service and process integration functionality enables users to build standards-based, advanced real-time integrations in the cloud across application services, processes and systems. The model- driven design approach enables LOB process analysts and integration developers to be highly productive developing service orchestration and process automation applications with improved collaboration and without requiring specialized development skills. Integrations developed on Informatica Cloud can be exposed as REST APIs to enable seamless access to processes and data to any consumer application, including mobile applications, web mashups and business partners. 

 

MyPOV – With a lot of cloud purchasing power residing in the LOB it is a good move by Informatica to support a closer to the LOB enabled integration.

  • Crowdsourcing integration processes – New Global Repository expedites sharing of reusable cloud integration processes within the enterprise or across enterprises to increase development productivity, foster collaboration on complex business processes and accelerate time-to-develop and deploy integration projects.

 

MyPOV – There is a lot of dynamic and even more hype around crowdsourcing. But at some point this trend will take off and be relevant. Most likely more with business users than with technical users – so it’s a good step for Informatica to enable repository based re-use. And it’s easy – it’s all in the cloud already…. And it’s a good monetization option for customers and partners alike. We are waiting to see LOB execs haggling and trading their Informatica integration assets at a user conference. Seems far out – but we think we may see this come sooner than most vendors think.

  • Seamlessly integrating interdepartmental processes – New Mid-Stream Writer empowers users to create advanced data flows enabling business processes that span departments and their individual cloud applications (e.g., Salesforce CRM, Marketo, Workday, etc.) for increased business productivity.

MyPOV – The capability to influence and transform data in the middle of a integration flow is very powerful. We need to learn more on the specific capabilities but it’s certainly a powerful and elegant feature for the Informatica Cloud.

  • Extending Salesforce Outbound Message Support with Custom Integration Templates to easily implement re-usable integrations triggered by events in Salesforce.

 

MyPOV – A key feature to understand better what is happening inside of Salesforce. We will have to see what Informatica will be able to offer beyond messaging in upcoming releases.

[…]

New Cloud Automation Enhancements: Increasing Mobility and User Productivity

Natively integrated with Salesforce, Informatica Cloud Extend enables business users to create and deploy custom guides that automate Salesforce CRM processes and ensure that best practices are followed. Informatica Cloud Winter 2014 introduces new productivity features to Cloud Extend, including:

  • Increased mobility – The Cloud Extend iPhone mobile app, previously available as a preview release, is now generally available. A new Cloud Extend Android mobile app is now available as a preview version.

 

MyPOV – The appetite to consume all things on mobile devices does not stop for integration data, process and status. A good move by Informatica.

  • Simplified guide creation – Users can now easily create embedded sub-guides from within a parent guide that will use them, as well as quickly view and navigate to all guides that embed a particular sub-guide.

  • Skip-able Automated Steps – Users are now able to use a “skip button” to sidestep any automated process steps (e.g., “Do you want to create a contact?”) not specifically required for the task at hand.

 

MyPOV – Giving users more pre-configured options to control integration flows makes Informatica Cloud more attractive as the LOB tool of choice when it comes to integration.

 

Cloud TDM Enhancements: Safeguarding Sensitive Data in Cloud Application Sandboxes
Earlier this year, Informatica introduced a unique Informatica Cloud Data Masking service that reduces the risk of data breaches during application development and testing. Informatica Cloud Winter 2014 delivers enhancements in this increasingly important arena to help make development on the Force.com platform even more productive, including:

  • Enabling developers to quickly select and mask related Salesforce objects and move them into the Salesforce sandbox for testing.

MyPOV – Kudos to Informatica for making a key cloud problem easier. Masking of data for test and feasibility reasons is a painful and burdensome process that will certainly be welcomed by organizations seeking cloud projects.  

Cloud Data Quality Services: Control the Accuracy, Consistency and Completeness of Data 

Informatica Cloud Data Quality Services enable organizations to take control of the accuracy, consistency and completeness of their data-driven operations with a low-cost, per-transaction subscription. These SOAP-based web services are easily consumed by any analytical or operational applications, or used as discreet data quality rules within any business process. Also pre-defined data quality rules standardize, cleanse, validate and enrich data for all industries.  In addition, specific data quality rules for the healthcare and financial services verticals are also included in this release.

MyPOV – For Informatica to expand on their existing MDM and data quality tools is a good move. The absence of ‘user’ in the above press release paragraph maybe an omission – or otherwise hinting for a more complex skill set to be required to leverage these services. More details will be needed.

MyPOV

A substantial release for Informatica, that propels their offering further as one of the leading cloud integration vendors. Focussing on the LOB and making it easier to integrate between public cloud and on premise is a fast growing market demand that Informatica is positioning itself well for. 

Whichever vendor will be able to simplify this complex process enough to empower a non technical LOB user – will be on the path for victory for cloud integration. 

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Should Your Company Be Looking Into Cloud Computing?

Should Your Company Be Looking Into Cloud Computing?

Below is a short video interview I did with BBC Click tech reporter Kate Russell on the BizCouch, where we discussed some of the things organizations should know about cloud computing.

0:00 - 2:05 - Overcoming resistance to cloud-based infrastructures
2:05 - 3:40 - What type of companies should be investigating using cloud-based infrastructures?
3:40 - 5:09 - Never run old versions of software/apps again!

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KC Lam joins the Singapore Exchange

KC Lam joins the Singapore Exchange

KC Lam

Siebel Systems veteran KC Lam has joined the Singapore Exchange (SGX) as a director in the international sales department. In this role he is responsible for foreign exchange products. Based in Singapore, Lam started in his new job in October. At Siebel Lam was a Vice President of Global Services.

Lam was previously head of foreign exchange products for Asia at CME Group in Singapore, but left the exchange in May as part of a restructuring of its Asia products coverage. Prior to joining CME, Lam was head of sales for electronic broking at Icap in Singapore.  Before that, he held a positions at Commerce One, Oracle, and Booz Allen Hamilton.

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Kronos executes – 2014 will be key

Kronos executes – 2014 will be key

It was interesting to attend the Kronos user conference, Kronos World, earlier this week in Orlando. Kronos is a key player in the HCM market, being the overall leader for workforce management. Quantitative specialist analyst firm IHS estimatesthat Kronos has a worldwide market share of 25% and a North American market share of 37%. And Kronos grows twice as fast as the market with 10% in FY 2013.

 

 

The conference was well attended with approximately 1700 attendees, it’s largely seen as an educational event – with an impressive number of training sessions being scheduled. 

 

And the user base is – compared to other enterprise software conferences – amazingly open on sharing experiences and challenges. It looks like the challenges around implementing workforce management software are such, that companies are open and ready to share them with their peers. This is even more interesting since Kronos has a very strong vertical focus – with separating sessions, tracks, meals and events by industry vertical – all the way to the lanyard color of attendee’s name tags. So customers are practically sharing best practices and lessons learnt with their peers.

 

Good Keynote

As usual with user conferences, the first day was dominated by the keynote – delivered by Kronos CEO Aron Ain. Ain did a good job on stage, coupled with some appreciated humor and remarkably he delivered his part of the keynote without any supporting slides, which was a welcome change. 

 

Kronos CEO Aron Ain on stage

No keynote without customer testimonials – well done and on stage – and one of them, the City of Houston, was one of the highlights of the 2013 user conference keynotes: It does not get much cooler than having a customer on stage talking live about their experiences, demoing by themselves their implementation of analytics  live – on an iPad. Tough to top. And equally Fifth Third Bank was strong reference for Kronos. 

The guest speaker was Jeremy Gutsche, the founder of trendhunter.com, who delivered an energetic presentation – only challenge was how relevant the more generic and mostly B2C trends were for the audience.

 

What’s new?

Kronos  unleashed a number of press releases – let’s look at the key ones:

  • Kronos cloud efforts are runningat full steam with now 9000 organizations using the Kronos Cloud. It’s not clear what percentage of the Kronos customer base that is – but certainly there is interest in the customer base to move to cloud. The most mentioned drivers by both customers and prospects were the lower deployment costs and the ability to move update and upgrade burdens to Kronos. Unfortunately Constellation Research did not have the time to dig in more in detail into the Kronos cloud infrastructure – so we can’t cast a vote at this time how much this maybe a hosted vs. a true cloud offering. Regardless of this -  customers seem to content when using the cloud products and interested to even eager to move to them

  • Kronos keeps investing into key mobilefunctionality – as more and more workforce management activity is not recorded on a desktop but on a mobile device. The added offline capability is a welcome feature, as wireless network coverage is still not ubiquitous and we wish more HCM vendors would take notice and provide likewise offline capabilities for their mobile offering. Later this year geo-fencing capability is coming - a key convenience and automation feature for workforce management software. And finally the demos all showed neat annotation capabilities where a user can mark critical data and then share the annotations and / or screenshots with other users. With availability for iOS, Android and Blackberry Kronos covers the key platfor

  • Socialis a trend not excluding workforce management, so Kronos (wisely we think) decided not to build but to partner – in this case with Tibco’s tibbr product, to bring better social practices and collaboration to its user base. The company even dabbles into gamification – though only through allowing managers to post statistics into an activity steam – a good starting point.
    In our view overall a smart move as any shift planner knows that every day work is a communication and social challenge. The product will ship later in the year and we look forward to see its first incarnation.

Kronos Social

  • Equally like social – there is no enterprise software user conference in 2013 that does not touch analytics. Kronos is partnering (wisely again we think) with Microstrategy and delivers a number of powerful data visualization and exploration capabilities around workforce management data. Unfortunately - like many other vendors – Kronos is using the faux analytics term – describing a nicer version of dashboarding and not enabling true analytics that take action or at least suggest an action. But what isn’t can still come true later.  

Kronos Dashboard

  • And let’s not forget the Kronos is also a hardware company, buildingand selling the inTouch devices – that keep getting upgraded regularly. The ability to clock in without a badge, thanks to a high quality optical sensor, will certainly be an efficiency booster for this scenario. And of course it supports touch and plugs well in across connectivity options and firewalls.

 

 

Addressing Quality Issues

Kronos customers have been plagued by desktop side Java that does not run beyond Java 6, causing a lot of headaches and even compelling them to take system upgrades. The good news is, that Kronos is eliminating the client side Java and replacing the former flash UI with HTML5 – but it wasn’t clear what the company will do with client side logic – at least not when we asked the VP of Global Product Management Bill Bartow in one of our meetings. 

And beyond the Java issues customers also mentioned a number of quality problems. But the good news is that Kronos is actively addressing these issues.

And as Constellation Research has stated before – platform and quality issues – though undesirable – are a realistic ingredient when dealing with enterprise software. What matter is how well does the vendor respond, resolve the issues in partnership with the affected customers and then implements the right safe guards to avoid future challenges. And to give Kronos credit the company is certainly aware of this and knows that the it has to deliver high quality products with its December releases.

 

Charitable Tweeting

It was a nice touch by Kronos to donate $5 per tweet (the amount was increased) containing the conference hashtag #KW2013 up to a $15k limit for a charitable cause - certainly a classy move and probably a very good return on marketing. Read more about it on my original post here

 

Going forward

Kronos is doing all the right things addressing three of the key disruptors for enterprise software with mobile, social and analytics. The company is certainly most progressed on the mobile side, then analytics and then social – but all three topics should be addressed with significant enough breadth and depth by end of 2014 – so the question is – what is next for Kronos on the product side. 

Earlier in 2013 Kronos unveiled its partnership with SAP Sucessfactors - Successfactors president Shawn Price was on stage with Ain - and from all we heard from executives and customers the parnership of combined sales team selling their respective products is going well. But there needs to be more than a cloud partnerhip for Kronos. 

 

So the analyst and blogger community probed the executive team many times on this – but the answer has been always that the company will stick to the workforce automation theme. So no possible forays into core HR, payroll, e-Learning, performance management etc. areas. The most that could be extracted from Kronos CEO Ain was, that the company wants to go after the remainder of their customers employees, that they do not reach – yet. If this means a Kronos ambition into project management – remains to be seen.

 

But let’s not forget that the company is in the enviable position to face only few and relatively weaker competitors in North America and has practically no competition for global workforce management needs.

 

MyPOV

It’s good to see an enterprise software vendor executing and Kronos certainly is executing well. And while the company needs to make sure to deliver quality software and deliver on its growth plans both up and down scale in the market and globally – it must be a good time for Kronos right now. And good times for the vendor translate – with some delay – to good times for the customer base. And the customer base certainly had a good time in Orlando.

 

Longer term – later in 2014 – Kronos will have to address strategic growth plans, that in our view need to be fueled by expanding the automation portfolio that Kronos offers. But let’s get customers and our hands on the December releases first.

 

 

----------------

We did a Storify of key tweets from the keynote that you can find here.

New C-Suite Future of Work Next-Generation Customer Experience Data to Decisions Tech Optimization User Conference SuccessFactors AI Analytics Automation CX EX Employee Experience HCM Machine Learning ML SaaS PaaS Cloud Digital Transformation Enterprise Software Enterprise IT Leadership HR Chief Customer Officer Chief Executive Officer Chief People Officer Chief Human Resources Officer Chief Technology Officer

Rimini Street Plans IPO

Rimini Street Plans IPO

Rimini_Street_Logo

Rimini Street, a third-party maintenance and support provider for enterprise software including Oracle Siebel plans to conduct a registered initial public offering (IPO). The company completed a confidential submission of its draft registration statement and the offering is expected to commence after the SEC completes its review process.

Rimini Street is going public at a good time. New offerings are at their highest level since 2007. So far there have been 195 IPOs this year that have raised nearly $50 billion. This compares favoribly  when $65.4 billion was raised in 288 deals, but still well behind the dot-com bubble when almost 1,000 companies went public.

Tech Optimization rimini street Oracle Chief Information Officer

Tuesday's Tip: Understand The Five Generation Of Digital Workers And Customers

Tuesday's Tip: Understand The Five Generation Of Digital Workers And Customers

Age Is Not The Deciding Factor In Five Generations Of Workers

When discussing the future of work, most folks immediately jump to the discussion of millennials, generation Y, generation X, baby boomers, post war, etc.  However, the shift to digital business finds a different type of five generations.  This segmentation describes how digitally proficient people are with digital technologies and culture. Constellation sees five generations (see Figure 1):

  1. Digital natives – people who grew up with the internet, comfortable in engaging in all digital channels.
  2. Digital immigrants - people who have crossed the chasm to the digital world, forced into engagement in digital channels.
  3. Digital voyeurs – people who recognize the shift to digital, observing from an arms length distance.
  4. Digital holdouts – people who resist the shift to digital, ignoring the impact.
  5. Digital disengaged – people who give up on digital, obsessed with erasing digital exhaust.

Figure 1. Five Generations Of Workers With Different Expectations And Values

Source: R Wang, Insider Associates, LLC. All Rights Reserved.

The Bottom Line: Build Journey Maps For The Five Generations Of Digital Workers

Where you work, when you work, how you work, what you work on, and why you work have been disrupted in this digital world.  These five generations of workers have different people centric values that must be addressed.  Organizations can start by building journey maps and deftly applying the 9C’s of engagement (see Figure 2)

Figure 2. The 9 C’s of Engagement, A Foundation For Journey Maps

Source: R Wang, Insider Associates, LLC. All Rights Reserved.

Your POV.

Are you ready to incorporate digital business transformation in your organization’s strategy?  Are you embarking on a digital business transformation?  Let us know how it’s going!  Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) com.

Please let us know if you need help with your Augmented Reality, Customer Centricity, and Digital Business transformation efforts.  Here’s how we can assist:

  • Assessing customer centricty readiness
  • Developing your digital business strategy
  • Vendor selection
  • Implementation partner selection
  • Connecting with other pioneers
  • Sharing best practices
  • Designing a next gen apps strategy
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing

Download Research:

Constellation Cosmos Cloud Buyer's Bill of Rights: SaaS Apps - NetSuite by R "Ray" Wang

Constellation Cosmos Cloud Buyer's Bill of Rights: SaaS Apps - Actian Corporation by R "Ray" Wang

CIO CFO Interactions: It's Time to Work Together (presentation deck) by R "Ray" Wang

The Cloud Changes Everything by Holger Mueller

 

Related Research:

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