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Case Study

Caterpillar’s AI Vision Takes Shape, but Data, Cloud Focus Was the Precursor

Data to Decisions
Caterpillar has plans for artificial intelligence (AI) enabled features in its construction equipment; autonomy at scale and machine learning with computer vision, sensors, and edge computing; and Cat AI Assistant, which enables customers to engage with the company's machines. The bigger story, however, may be the years of transformation, data preparation, and technology infrastructure leading up to Caterpillar's big CES 2026 splash.
Larry Dignan
Case Study

Rimini Street’s Second Act Will Include a Heavy Dose of Agentic AI, UX

Data to Decisions
Rimini Street's first act took 20 years, but the second one will move much faster as the company aims to layer agentic AI over legacy enterprise resource planning (ERP) systems. The strategy: enable enterprises to accelerate their automation and artificial intelligence (AI) plans while relegating reliable yet legacy systems to plumbing.
Larry Dignan
Case Study

Abrigo: How a ‘Lift and Shine’ Migration to AWS Set Software Vendor Up for AI

Data to Decisions
Customer Story Spotlight When Abrigo, which provides compliance, credit risk, and lending software for financial institutions, launched a series of new capabilities to its Abrigo AI suite in September this year, the effort was more than a product launch. The additions were…
Larry Dignan
Case Study

AWS re:Inforce 2025 Event Report: A Deep Dive on What You Need to Know

Data to Decisions
Introduction AWS re:Inforce 2025 illustrated how the company’s security approach is differentiated from the pack and how its security built-in approach will resonate as agentic AI scales. Yet, AWS’ security story is a bit challenging to…
Larry Dignan
Case Study

Vendor Deep Dive: Hitachi Digital Services Strategy

Data to Decisions
Customer Story Spotlight Hitachi Digital Services is looking to leverage its ability to integrate operations technology (OT) and information technology (IT) combined with industry domain knowledge, data and artificial intelligence (AI) know-how, and cloud expertise to…
Larry Dignan
Case Study

Boomi World 2025: Lessons From Early AI Agent Efforts So Far

Data to Decisions
Customer Story Spotlight Artificial intelligence (AI) agent projects are just starting, and many are in the proof-of-concept stage. What’s clear is that your boardroom is about to ask for an agentic AI plan, if it hasn’t already. With…
Larry Dignan
Case Study

Accelerating Digital Transformation and AI Adoption With FICO Platform

Data to Decisions
At a Glance Facing a massive transition to open banking in Brazil, enterprises with risk and fraud offerings shed their legacy systems in the country. By partnering with FICO to deliver an artificial intelligence (AI) decisioning platform—FICO Platform—they were able to…
R Ray Wang
Case Study

Lowe’s Eyes AI Agents as Home Improvement Companion for Customers

Data to Decisions
Customer Story Spotlight Lowe’s is betting that AI agents powered by Google Cloud can become do-it-yourself home improvement companions and offer personalized customer experiences. Neelima Sharma, SVP of omnichannel and ecommerce technology at Lowe…
Larry Dignan
Case Study

Lloyds Banking Group Bets on Google Cloud for AI-Driven Transformation

Data to Decisions
Customer Story Spotlight Lloyds Banking Group is building its next-generation machine learning (ML) platform on Google Cloud’s Vertex AI in a move that will replace legacy systems. Ranil Boteju, chief data and analytics officer at Lloyds Banking Group,…
Larry Dignan
Case Study

FarmaMondo Future-Proofs Infrastructure to Deliver Medicine Globally

Data to Decisions
Customer Story Spotlight When your company is responsible for delivering licensed and unlicensed medicines across five continents, it’s critical to have resilient infrastructure. FarmaMondo is a Swiss pharmaceutical group that provides patients access to…
Larry Dignan
Case Study

Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

Data to Decisions
Customer Story Spotlight Lowe’s has laid the groundwork and is starting to leverage artificial intelligence (AI) throughout its operations, including instore experiences across multiple channels and back-end supply chain processes. The plan is to invest in…
Larry Dignan
Case Study

Scotts Miracle-Gro: How CX and UserTesting Drive Omnichannel Revenue

Data to Decisions
Customer Story Spotlight Scotts Miracle-Gro’s three-year strategic plan aims to drive an average of 3% annual growth, with retail expansion and direct-to-consumer channels playing a big role. Consumer and user experience at the world’s…
Larry Dignan
Case Study

How Rivian Data, AI, and a Software-Defined-Vehicle Strategy Is Paying Off

Data to Decisions
Customer Story Spotlight Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software-defined vehicle provider. The journey for Rivian’s integrated vehicle stack…
Larry Dignan
Case Study

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions
Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89-acre nonprofit “storybook” resort in Kissimmee, Florida, that…
Larry Dignan
Case Study

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions
Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience (CX) at a bank with multiple touchpoints and employee turnover in an emerging…
Larry Dignan
Case Study

How Magnox is Transforming Employee Experience

Data to Decisions
Executive Summary Magnox, a subsidiary of the United Kingdom’s Nuclear Decommissioning Authority, is responsible for decommissioning first generation legacy nuclear power plants, managing waste removal and complying with a bevy of regulations. But the…
Larry Dignan
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest class of competition is the Bundesliga, which is operationally and commercially managed by…
Holger Mueller
Case Study

Secil Automates With Neptune DXP

Future of Work
Secil was founded in 1918, operating a small natural cement plant that had been in service since 1904. In 1930 Secil underwent a major merger with Companhia Geral de Cal e Cimento. The merger shaped the existing group of almost 40 companies that currently operate in…
Holger Mueller
Case Study

Close Talent Gaps With Strategic Workforce Planning and Innovation

Data to Decisions
At a Glance Organizations that don’t have the right people or enough people in place can’t execute effectively. Talent gaps—whether in sales, customer service, technical positions, administrative roles, teaching posts, or…
Doug Henschen
Case Study

Homebase Introduces Low Code to Accelerate Its Digital Transformation

Data to Decisions
At a Glance This case study describes the creation and rollout of critical low-code/no-code applications at Homebase, built on the Neptune DXP. Thanks to the new automation from these applications, Homebase was able to operate successfully during the COVID-19 pandemic by…
Holger Mueller
Case Study

Relationship Marketing at the Speed of Value

Marketing & Sales Effectiveness
At a Glance Customer loyalty and customer relationships often are thought of as programs or campaigns to be launched and automated. But for teams spread thin by complex marketing technology stacks that fail to deliver the automated, relevant, connected customer engagements…
Liz Miller
Case Study

Industriepark Höchst Is Automated by Low Code

Data to Decisions
At a Glance This case study describes the rollout of more than 70 low-code/no-code applications at Infraserv Höchst, built on the Neptune DX (digital experience) Platform (Neptune DXP). Thanks to the new automation from these applications, Infraserv can better…
Holger Mueller