Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

Customer Story Spotlight

Lowe’s has laid the groundwork and is starting to leverage artificial intelligence (AI) throughout its operations, including instore experiences across multiple channels and back-end supply chain processes. The plan is to invest in an uncertain market to reap the rewards when the home improvement market improves.

The home improvement retailer’s focus on its enterprise architecture, data, AI, and optimization comes amid a rocky real estate market. With fewer homes being sold and amid inflation concerns, home improvement projects are being put off. Lowe’s CEO Marvin Ellison says that Lowe’s is seeing customers put off big-ticket purchases such as appliances and a “greater-than-expected pullback in DIY discretionary spending.