How SEB Bank Uses AI to Increase Customer and Employee Engagement
Published June 06, 2018
Executive Summary
Nordic Bank Uses IPsoft's Cognitive Agent Amelia to Drive Digital Transformation
This case study examines SEB Bank's experience implementing IPsoft's Amelia artificial intelligence (AI) platform for use by both internal employees and external customers. Since the Swedish bank deployed Amelia, which it renamed Aida, internal employees have dramatically reduced the resolution times for common IT support issues. Externally, 91 percent of the customers that used Aida rated the solution as "very good" or "good." Aida also helps customers book branch sales appointments for more-personalized service and reduced wait times.