Case Study

How Virginie Nowak blended employee and customer experiences at Access Bank

Published June 06, 2024
Larry Dignan
Larry Dignan
Editor in Chief of Constellation Insights

Executive Summary

Customer Story Spotlight

Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience (CX) at a bank with multiple touchpoints and employee turnover in an emerging market? 

 

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Case Study
Published
June 06, 2024
Author
Larry Dignan
Categories
Data to Decisions Digital Safety, Privacy & Cybersecurity Future of Work Marketing Transformation Matrix Commerce New C-Suite Next-Generation Customer Experience Tech Optimization Chief Analytics Officer Chief Customer Officer Chief Data Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Information Security Officer Chief Marketing Officer Chief People Officer Chief Privacy Officer Chief Procurement Officer Chief Revenue Officer Chief Supply Chain Officer Chief Sustainability Officer Chief Technology Officer