Research Library

Access our entire library of research reports to inform your business strategy.

Interested in Membership?`

See if membership is right for you
Membership Options

Filters

Research Type
Displaying 1 - 24 of 71
Case Study

Accelerating Digital Transformation and AI Adoption With FICO Platform

Data to Decisions
At a Glance Facing a massive transition to open banking in Brazil, enterprises with risk and fraud offerings shed their legacy systems in the country. By partnering with FICO to deliver an artificial intelligence (AI) decisioning platform—FICO Platform—they were able to…
R Ray Wang
Case Study

FarmaMondo Future-Proofs Infrastructure to Deliver Medicine Globally

Data to Decisions
Customer Story Spotlight When your company is responsible for delivering licensed and unlicensed medicines across five continents, it’s critical to have resilient infrastructure. FarmaMondo is a Swiss pharmaceutical group that provides patients access to…
Larry Dignan
Case Study

Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

Data to Decisions
Customer Story Spotlight Lowe’s has laid the groundwork and is starting to leverage artificial intelligence (AI) throughout its operations, including instore experiences across multiple channels and back-end supply chain processes. The plan is to invest in…
Larry Dignan
Case Study

Scotts Miracle-Gro: How CX and UserTesting Drive Omnichannel Revenue

Data to Decisions
Customer Story Spotlight Scotts Miracle-Gro’s three-year strategic plan aims to drive an average of 3% annual growth, with retail expansion and direct-to-consumer channels playing a big role. Consumer and user experience at the world’s…
Larry Dignan
Case Study

How Rivian Data, AI, and a Software-Defined-Vehicle Strategy Is Paying Off

Data to Decisions
Customer Story Spotlight Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software-defined vehicle provider. The journey for Rivian’s integrated vehicle stack…
Larry Dignan
Case Study

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions
Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89-acre nonprofit “storybook” resort in Kissimmee, Florida, that…
Larry Dignan
Case Study

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions
Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience (CX) at a bank with multiple touchpoints and employee turnover in an emerging…
Larry Dignan
Case Study

How Magnox is Transforming Employee Experience

Data to Decisions
Executive Summary Magnox, a subsidiary of the United Kingdom’s Nuclear Decommissioning Authority, is responsible for decommissioning first generation legacy nuclear power plants, managing waste removal and complying with a bevy of regulations. But the…
Larry Dignan
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest class of competition is the Bundesliga, which is operationally and commercially managed by…
Holger Mueller
Case Study

Secil Automates With Neptune DXP

Future of Work
Secil was founded in 1918, operating a small natural cement plant that had been in service since 1904. In 1930 Secil underwent a major merger with Companhia Geral de Cal e Cimento. The merger shaped the existing group of almost 40 companies that currently operate in…
Holger Mueller
Case Study

Close Talent Gaps With Strategic Workforce Planning and Innovation

Data to Decisions
At a Glance Organizations that don’t have the right people or enough people in place can’t execute effectively. Talent gaps—whether in sales, customer service, technical positions, administrative roles, teaching posts, or…
Doug Henschen
Case Study

Homebase Introduces Low Code to Accelerate Its Digital Transformation

Data to Decisions
At a Glance This case study describes the creation and rollout of critical low-code/no-code applications at Homebase, built on the Neptune DXP. Thanks to the new automation from these applications, Homebase was able to operate successfully during the COVID-19 pandemic by…
Holger Mueller
Case Study

Relationship Marketing at the Speed of Value

Marketing Transformation
At a Glance Customer loyalty and customer relationships often are thought of as programs or campaigns to be launched and automated. But for teams spread thin by complex marketing technology stacks that fail to deliver the automated, relevant, connected customer engagements…
Liz Miller
Case Study

Industriepark Höchst Is Automated by Low Code

Data to Decisions
At a Glance This case study describes the rollout of more than 70 low-code/no-code applications at Infraserv Höchst, built on the Neptune DX (digital experience) Platform (Neptune DXP). Thanks to the new automation from these applications, Infraserv can better…
Holger Mueller
Case Study

How Low Code Fosters Healthy Mums and Babies

New C-Suite
Executive Summary This case study describes the rollout of Zoho Creator for the provision of a range of apps at the National Maternity Hospital (NMH) in Dublin, Ireland, that contributes to more effective, efficient, and safe maternity service. After describing the initial…
Holger Mueller
Case Study

UltiPro Perception Helps Henley Enterprises Accelerate

Future of Work
How an Employee Feedback and Analysis Solution Reduces Turnover and Improves Employee Experience Henley Enterprises, a fast-growing retailer of car services with more than 170 locations across the United States, had been looking for a better way to communicate with its…
Holger Mueller
Case Study

How the Cloud and Two-Tier ERP Enabled International Expansion

New C-Suite
Why Two-Tier Enterprise Resource Planning Is a Smart Strategy for Growth This case study examines how Shaw Industries Group, Inc., approached international expansion using a two-tier cloud enterprise resource planning (ERP) approach.
R Ray Wang
Case Study

How Oracle Graal Supercharged Twitter’s Microservices Platform

Tech Optimization
Basic Research on Computing Fundamentals Delivers Once-in-a-Lifetime Performance Improvements Twitter runs one of the most visible social networks in the world. Its move to a microservices infrastructure has addressed scalability challenges it faced in the past. Because…
Holger Mueller
Case Study

How SEB Bank Uses AI to Increase Customer and Employee Engagement

Future of Work
Nordic Bank Uses IPsoft's Cognitive Agent Amelia to Drive Digital Transformation This case study examines SEB Bank's experience implementing IPsoft's Amelia artificial intelligence (AI) platform for use by both internal employees and external customers. Since the Swedish bank…
Cindy Zhou, Alan Lepofsky
Case Study

Kaplan Graduates to a Cloud-Based Data Lake on Amazon Web Services

Data to Decisions
Kaplan Uses SnapLogic and Redshift to Cut Costs, Optimize Its Product Portfolio and Boost Profits Kaplan Test Prep (Kaplan) is the largest division of Kaplan, Inc., a global higher education company and the largest unit of Graham Holdings (a public company formerly known as…
Doug Henschen
Case Study

ENGIE Transforms Its Business by Building on C3 IoT’s PaaS

Data to Decisions
ENGIE develops its businesses (power, natural gas and energy services) around a model based on responsible growth to take on the major challenges of the energy industry’s transition to a low-carbon economy: access to sustainable energy, climate-change…
Holger Mueller
Case Study

Ultra Mobile Takes an Affordable Approach to Agile Analytics

Data to Decisions
Carrier Taps Looker and Denodo to Bring Flexibility and Reuse to a Changing IT Landscape Ultra Mobile is a prepaid nationwide carrier that focuses on delivering cost-effective mobile voice, text and data plans for domestic and international callers. Fast business growth and…
Doug Henschen