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Capgemini Collaborates with Celaton on Artificial Intelligence in the Cloud

Capgemini Collaborates with Celaton on Artificial Intelligence in the Cloud

What’s the Partnership Between Capgemini And Celaton Mean to Your Company? Capgemini, consulting, technology and outsourcing services, has announced a new global collaboration with Celaton, a specialist Artificial Intelligence (AI) company, to license and use its inSTREAM, cognitive learning technology. The 3 year contract, signed between Capgemini and Celaton, will extend Capgemini’s already strong automation capabilities, help to drive further efficiencies and add Artificial Intelligence to Capgemini’s Business Services solution portfolio.

What Does Celaton’s inSTREAM Software Do? It streamlines the handling of unstructured unpredictable (and structured) content such as correspondence, claims, complaints and invoices that organizations receive by email, social media, fax and paper. This minimizes the need for human intervention and ensures that only accurate, relevant and structured data enters business systems. Unique to inSTREAM is its ability to learn through the natural consequence of processing information and collaborating with people. Capgemini’s extensive knowledge and experience in business process services will also enable Celaton to accelerate and improve inSTREAM’s capabilities.

What Will The Partnership Provide For Clients? The cooperation will enable Capgemini to increase efficiency, shorten turnaround times and enhance quality in areas where incoming documents and queries need to be processed, improving overall customer satisfaction. At a time when more and more customers expect the use of AI and modern automation tools, the alliance will help Capgemini’s Business Services advance their market leading use of automation and AI for its core business. Earlier this year, Capgemini introduced an Autonomic Platform-as-a-Service (PaaS) offering founded on best of breed technologies to deliver intelligent automation solutions on-demand for enterprises. The Autonomic PaaS aims to improve the predictability of organizations’ operations across their infrastructure, applications and business processes. The Celaton agreement is a further commitment from Capgemini to develop advanced client solutions using intelligent automation, cognitive and AI technologies.

Is This Offered in a SaaS or Cloud Mode? The addition of Celaton inSTREAM expands Capgemini’s Business Services’ extensive Software-as-a-Service (SaaS) portfolio with an artificial intelligence-based processing solution for incoming unstructured content –which is driven by its global automation Centers of Excellence. It is an important element in ensuring the delivery of maximum value to its customers.

Notes From The Executives: Lee Beardmore, VP and Capgemini’s Business Services Chief Technology Officer said, “There is significant industry debate on how cognitive computing and artificial intelligence will impact the BPO market. We are taking our delivery from debate to global implementation and are proud to partner with Celaton as a leading vendor in the business process AI space. Building on the introduction of Capgemini’s Autonomic Platform-as-a-Service, Celaton’s technology extends the penetration of cognitive computing into our delivery of business process services.”

Andrew Anderson, CEO of Celaton said, “I am delighted that Celaton and Capgemini have committed to this global partnership. The transformational impact of AI has been proven with many organizations and yet this emerging technology is often greeted with scepticism. Capgemini’s global reach and credibility will have an impact on the perception and adoption of AI and I’m very excited that Capgemini’s customers will soon be able to realize its significant benefits.”

My POV: AI is very important to the emerging capabilities of company’s to add cognitive computing into the delivery of business processes of discerning unstructured content. And with social and digital content abounding, there is no storage of unstructured content. And there is unlimited potential in the value of this unstructured content if it can be harnessed. This duo will give brands that opportunity.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research

Covering Customer-facing Applications That Drive Better Business Results

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Microsoft - New Hybrid Offerings Deliver Bottomless Capacity for Today's Data Explosion

Microsoft - New Hybrid Offerings Deliver Bottomless Capacity for Today's Data Explosion

Earlier this week, Microsoft announced new hybrid capabilities in its storage and database offerings, which are remarkable in the way the products and offerings are set up and offer the existing Microsoft install base a path to the cloud.

 
 

So let’s take apart Mark Jewett’s blog post in our customary style (it can be found here). 
 
Applications and data are at the heart of how organizations drive competitive value and improve efficiency. However, this digital transformation is resulting in an explosion of data. Enterprises have to figure out how to get a handle on this data – how to increase their storage capacity and keep their data safe and secure, without drastically increasing IT costs.
MyPOV – Good point and in line with what we have been seeing and then saying for a while. All seven of the next generation application use cases that we track across the industries involved an explosion in data, resulting in challenges to both the database and storage tier.
 
Microsoft believes a hybrid cloud approach can offer unique ways to manage this data proliferation. We believe you should be able to take advantage of the best of the public cloud and the best of your on-premises technology. Hybrid solutions should enable mission critical, recent, or latency-sensitive data to remain on-premises, while backups and archival data can seamlessly move to low cost and nearly-limitless cloud storage. Applications and tools can access the data transparently, no matter where it is - so that it’s always available to you. And you can do it all without investing in new infrastructure, saving you time and money to focus on driving innovation.
MyPOV – Good description of the strategy. It offers enterprises an outlet to not expand infrastructure on premises, but, instead, to skip the investment cycles while satisfying the additional demand and load by moving it to the cloud, here Azure. This may be a win-win for customers and vendors; customers cannot necessarily afford to re-architect for cloud but may want to take advantage of new use cases that need to be automated. For vendors like Microsoft, this creates a way to grow cloud revenues substantially.

Microsoft is investing in building hybrid capabilities across our product portfolio to help you take advantage of all that hybrid has to offer, simply and cost effectively. Today, we are extending that commitment with new offerings in SQL Server 2016 and StorSimple that make it even easier for you to leverage a hybrid cloud model to put you in control of how you store and protect your applications and data.
MyPOV – Microsoft is executing a two-pronged approach. It brings its Azure technology stack to on premises with the Azure stack, and it allows customers to keep older Microsoft products operating on premises while extending them to the cloud. We see the latter here for SQL Server 2016 and StorSimple.
Leverage the infinite capacity of Azure with SQL Server Database updates 
This week we are introducing the SQL Server 2016 Release Candidate with new hybrid enhancements available in preview. These capabilities make it easier than ever for you to choose whether you store your data on-premises or in the cloud. These new features integrate hybrid capabilities into the market-leading Microsoft data platform product you use today, empowering you to leverage the cloud to extend capacity for your massive data growth, while ensuring your data is protected.
MyPOV – We have given Microsoft a hard time around SQL Server scalability for a long time (looks like the longest time), but now there is a clear path to extend capacity…
 
SQL Server 2016 with SQL Server Stretch Database service, a new Azure companion service, enables you to dynamically stretch your on-premises warm and cold data to Azure for virtually endless compute capacity and storage. Now you can keep as much data as you need in the cloud, up to 60 terabytes per database in preview, without the high costs of traditional enterprise storage. The Stretch Database service makes remote query processing possible by providing compute and storage in a way that’s completely transparent to the application. SQL Server Stretch Database also works with Always Encrypted technology, which encrypts data before sending to Azure and the encryption key remains on-premises to give you added piece of mind that your data is protected no matter where it’s stored. SQL Server 2016 with the new Stretch Database service enable you to keep more data accessible for deep insights at significantly lower cost.
MyPOV – We learn a new ‘Azure companion service,’ SQL Server Stretch Database, is the enabler on the Azure side. Enterprises will be happy to learn that they can move data to the cloud based on application scenarios and data temperature. It’s very good to see the support of an external (on-premises) local key, addressing the security/privacy challenge in the post- Snowden/ NSA/PRISM age.
 
Another new hybrid capability available in SQL Server 2016 is support for Transactional Replication toAzure SQL Database which expands on the existing option for replicating data to SQL Server in an Azure virtual machine (VM). With this feature you can now replicate data directly to Azure SQL Database and benefit from a fully managed database. This extends the options you have to back up your data to the cloud to ensure it’s protected in worst-case scenarios. You can also migrate data from SQL Server on-premises to Azure SQL Database – providing a simple mechanism to move data to the cloud without downtime to an on-premises database.
MyPOV – SQL Server (to the days back of Sybase) always had very good replication capabilities; it’s good to see these capabilities now put to work for moving/replicating data from on premises to Azure – there, next generation applications can be built. Being able to go from SQL Sever in an Azure VM to an Azure SQL DB is a major step and way forward out of the (older) SQL Sever code (which we have seen as an issue for many years). Giving customers a scalable cloud-based DB outlet is a major step by Microsoft and a truly good move for customers.

Simplifying hybrid storage with Azure StorSimple Virtual Array 
Azure StorSimple is another great example of how Microsoft has increased the hybrid capabilities of its products. Designed to help you increase storage capacity and data availability without investing in new infrastructure, StorSimple offers economical cloud storage or on-premises storage so you can choose where to store your data.
MyPOV – Microsoft had a precursor of the Azure stack on the storage side with the (relatively) newer StorSimple offering. Good to see that the on-premises and cloud StorSimple are now coming together.

Today we are extending the StorSimple offering with StorSimple Virtual Array, a version of StorSimple offered in a virtual machine form, now generally available. The VM enables additional scenarios, in particular environments with minimal IT infrastructure and management, for customers to take advantage of StorSimple. The virtual array is built on the success of existing StorSimple technology, which uses a hybrid cloud storage approach for on-demand capacity scaling in the cloud and cloud-based data protection and disaster recovery. The hybrid approach centers around your choice to store the most used data on the virtual array and optionally tier older data to Azure. The virtual array can be run as a virtual machine on your Hyper-V or VMware ESXi hypervisors and can be configured as a File Server (NAS) or as an iSCSI server. It also provides the ability to back up your data to Azure.
MyPOV – Wait, now it reads more like Microsoft is bringing capabilities of StorSimple from Azure to on premises via virtual machines. That makes management easier for customers who have a number of VMs to manage already. Supporting not only Hyper-V but also VMware ESXi gives customers familiar choices. So a small component of the Azure cloud stack (though Microsoft does not stake it explicitly, so I am speculating a bit here) is coming to on premises.
 
Both SQL Server 2016 and StorSimple enhancements are available for you to try out today. We hope that you’ll test drive these exciting new offerings and let us know what you think.

MyPOV – Sand boxes, pilots, test drives – always a good way to get customers on board and learn about scale.
 

Overall MyPOV

We are seeing an overall industry-wide move by the established IT giants to hybrid. Last week, it was IBM partnering with VMware (see here); this week Cisco acquired CliqR (see here); and Oracle offers to move mainframe storage out of the mainframe and/or to the cloud (see here). As mentioned above, Microsoft announced the Azure stack for on premises (see here), and now important storage and database offerings are ‘stretched’ (pun intended) to the cloud.

It’s a win-win for vendors and customers as customers can avoid discretional investment on premises. Move the investment to building new (cloud based), next generation applications, and vendors can also repurpose R&D investment and grow cloud revenue.

Closer to Microsoft’s announcement, customers need to look at the potential license and operational implications. We are sure Microsoft will get the pricing right, but the operational cost of ‘bursting’ or replicating to the cloud can be expensive, starting on the networking side.

But overall a good move by Microsoft. We will be watching for adoption and further developments – stay tuned.


More about Microsoft:
  • News Analysis - Welcoming the Xamarin team to Microsoft - read here
  • News Analysis - Microsoft announcements at Convergence Barcelona - Office365. Dynamics CRM and Power Apps 
  • News Analysis - Microsoft expands Azure Data Lake to unleash big data productivity - Good move - time to catch up - read here
  • News Analysis - Microsoft and Salesforce Strengthen Strategic Partnership at Dreamforce 2015 - Good for joint customers - read here
  • News Analyis - NetSuite announced Cloud Alliance with Microsoft - read here
  • Event Report - Microsoft Build - Microsoft really wants to make developers' lives easier - read here
  • First Hand with Microsoft Hololens - read here
  • Event Report - Microsoft TechEd - Top 3 Enterprise takeaways - read here
  • First Take - Microsoft discovers data ambience and delivers an organic approach to in memory database - read here
  • Event Report - Microsoft Build - Azure grows and blossoms - enough for enterprises (yet)? Read here.
  • Event Report - Microsoft Build Day 1 Keynote - Top Enterprise Takeaways - read here.
  • Microsoft gets even more serious about devices - acquire Nokia - read here.
  • Microsoft does not need one new CEO - but six - read here.
  • Microsoft makes the cloud a platform play - Or: Azure and her 7 friends - read here.
  • How the Cloud can make the unlikeliest bedfellows - read here.
  • How hard is multi-channel CRM in 2013? - Read here.
  • How hard is it to install Office 365? Or: The harsh reality of customer support - read here.


Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here

 
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Infographic Friday: Sports on Live TV

Infographic Friday: Sports on Live TV

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It’s time for another edition of Infographic Friday. Today’s content comes to us from Statista (with data from Nielsen) who put together this simple yet powerful chart to demonstrate the dominant position that sports now holds when it comes to live television consumption.

Click here to see the original post on statista.com.

Infographic: Sports Broadcasts Are Live TV's Last Stronghold | Statista
You will find more statistics at Statista

Enterprise Connect 2016: Genesys Showcases Next Generation Omnichannel Customer Experience at Enterprise Connect

Enterprise Connect 2016: Genesys Showcases Next Generation Omnichannel Customer Experience at Enterprise Connect

Enterprise Connect 2016 is a  leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.
Genesys and Microsoft Working Together:  The event will feature Genesys leaders in key industry discussions on topics that include contact center technology trends and managing customer journeys, as well as how Genesys and Microsoft are working together to enable collaboration between contact center agents and employees across the enterprise. Attendees can visit booth #609 to learn more about omnichannel customer engagement, take the Omnichannel Challenge and tour the possibilities of the Genesys Omnichannel Engagement Center solution with live product demonstrations.

A Note from the Executives: 
Scott Kolman, Vice President of Portfolio Marketing at Genesys said, “As the digital transformation revolution continues, many companies are searching for how to best modernize and enhance their contact center and customer experience. At Enterprise Connect, Genesys will show why omnichannel will be the standard in customer experience excellence and how companies can move toward an Omnichannel Engagement Center solution.”

If You Want to Hear from Them, Here’s the Schedule:
Genesys CX experts will share insights. Genesys leaders will participate in the following Enterprise Connect panel sessions and a joint presentation at the Microsoft booth to share insights and best practices on managing omnichannel customer journeys, cloud contact centers and market updates for the enterprise.

Monday, March 7 :  9:00am – 10:45am Eastern Time  Location: Sun B —Contact Center Market Update & Executive Forum and the participants are:

  • Scott Kolman, Genesys
  • Sheila McGee-Smith, McGee-Smith Analytics
  • Paul Weber, Interactive Intelligence
  • Chris Botting, Cisco
  • Paul Jarman, inContact
  • Karen Hardy, Avaya

Tuesday, March 8 : 1:15pm ET Location: Microsoft booth #162 Genesys and MicrosoftDelivering a Best-in-Class Omnichannel Customer Experience and the speakers are:

  • James Skay, Microsoft
  • Kay Phelps, Genesys

Wednesday, March 9 : 8:00am – 8:45am ET o Location: Osceola B Managing the Customer Journey and the participants are:

  • Chris Connolly, Genesys
  • Brandon Knight, Corvisa
  • Sheila McGeeSmith, McGee-Smith Analytics
  • Laura Bassett, Avaya
  • Barry O’Sullivan, Altocloud
  • Richard Kenny, Plantronics

Is Your Company Omnichannel Ready? Omnichannel engagement center solutions allow companies to more effectively manage workloads, empower their agents, and gain valuable insights that help drive business objectives—including new customer acquisition, product sales, and customer support. For companies, this move forward will provide the immediate benefits of higher customer loyalty, increased revenue, and better business outcomes, while paving the path for continued success.

The time is now to make sure you can serve your customers. Or they will be somebody else’s customer soon enough. It’s now or never.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research, Covering Customer-facing Applications That Drive Better Business Results

 

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NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

What is NICE Systems Voice of The Customer Announcement Mean to Your Company? The announcement the launch of Total Voice of the Customer (TVOC) is the latest addition to the NICE VOC suite of solutionsTVOC leverages NICE’s Voice of the Customer solution, alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that information through analytics. The solution enables enterprises to listen to and register what their customers are saying — directly and indirectly — in calls, chats, emails, on the web and in any other channel and analyzing the interactions to extract implicit feedback data. With the acquisition of  Nexidia Interactive Analytics, NICE’s VOC capabilities will be even further strengthened, creating a true Customer Analytics Powerhouse. 

What is Included in NICE TVOC? NICE TVOC adds voice recordings, social engagement, chat logs and other digital channels to multi-channel surveys, in order to deliver a complete picture of customer disposition. It also leverages the power of the reams of data captured during millions of conversations to yield valuable, actionable insights into customers’ thoughts, including those not obtained in surveys.

What Should Your Brand Be Striving For Around Single View of the Customer? Achieving a single view of the customer across multiple channels is among today’s top challenges for customer experience management. NICE TVOC helps solve this pain point with its unique ability to deeply analyze the unstructured content of the customer communication across all channels. The insight derived can be used in conjunction with other data to map emotional expression to observed behaviors in order to understand customer desires, motivations and actions.

How Does Nice’s Integration of VOC Affect Quality & Performance Management? NICE’s portfolio integration allows the organization to drive VOC into areas such as Quality Management, enabling it to make the maximum impact on its customer experiences, and with Performance Management, so that companies can reward their employees for creating the desired customer experience and coach those who are falling short.

Miki Migdal, President, NICE Enterprise Product Group:
There are many ways to survey, but in a multi-channel world you need more than just survey questions. Instead you need to listen at key inflection points in the customer lifecycle so that you can understand problems that result in a lower customer satisfaction score and may ultimately lead to customer churn. With NICE Total VOC not only can you understand customer emotion, you can see which actions you need to take to build customer loyalty and brand advocacy.

My POV: There’s nothing more important than the voice of the customer. This integration makes it easier to really understand customers and be able to deliver awesome customer experiences. What are branding competing on? Customer Experience. Period. Seriously. You are a customer, you tell me. When you have a good experience do you buy from that company again? And when you have a bad experience, do you hesitate to buy from them again? I made my point.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research

Covering Customer-facing Applications That Drive Better Business Results

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IoT Delivers the Perfect Meal

IoT Delivers the Perfect Meal

Paleo, local, vegan, extra cheese, gluten free -- consumers are demanding when it comes to food. How are restaurants and food manufacturers to satisfy consumers that want each meal tailored to their dietary preferences? Technology of course. My latest report, The True Value of Technology for Food Supply Chains highlights opportunities for food retailers to satisfy customer demands with the help of the internet of things and big data technology. 

IoT Delivers the Perfect Meal

The True Value of Technology for Food Supply Chains 

DOWNLOAD EXCERPT

In 2015, grocery, restaurant and food services accounted for over 20 percent of U.S. retail spending. Food choices have evolved from simply being about nourishment into a statement of character. People define themselves by the restaurants they frequent or by espousing a vegan, gluten-free or paleo diet. Consumers frequently scrutinize their food: Is it GMO-free or organic? Not only are consumers picky, consumers feel empowered to make demands of food purveyors. Consumers want food customized to their dietary preferences -- they want their food personalized. 

But how should food suppliers deliver mass personalization of food products given the fragility of the food supply chain? The answer lies in disruptive technologies like the internet of things and big data analytics.  

IoT enabled farming equipment, sensors, smart infrastructure, and data collection are already revolutionizing farming. Sensors and big data analytics improve freshness tracking and monitor food safety during distribution. Big data analytics and IoT sensors ensure inventory and predict consumer trends at the last stage of the food supply chain. Moreover, the implementation of IoT sensors at every stage of the food supply chain provides food suppliers the opportunity to protect their margins and make data-driven decisions about growth.  

Supply chains have always been heavily dependent on data. The food supply chain is no exception. Consider variables such as perishability, shelf life, recipe mix, commodity price fluctuation, and the ability to better use data in the management of food processes takes on greater significance. There is an important opportunity for cloud- based data-handling software to bring the scale and flexibility necessary to keep pace with the changing winds in the food industry. As restaurants and grocers look to keep up with consumer demands around food sourcing, the ability to quickly add new sources and their data can be handled by these platforms. Timely and actionable data is available to the food supply chain. It is up to food businesses to seize the opportunity.

Click here to download a short excerpt of this report. 

Spread the word: Click here and Retweet!

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Vindication On My Position: Social Customer Service Sucks

Vindication On My Position: Social Customer Service Sucks

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I am as tired of telling you not to embark on Social Customer Service as you are of telling me I am a grouchy old man and I don’t get it.

Fine.

My data and case studies have not convinced you, so let’s try a different approach.  Let’s have someone else show you their data.

Nice and BCG run a study on the subject (link below, registration required) and their data vindicates my positions: abandonment, slow to process, unable to deliver on complex situations, being dropped from investment, etc.

Don’t take my word? no problem – but still… don’t do social customer service.

Excerpt below, and link at the bottom

The report found that the number of consumers using social media to resolve customer service issues has dropped compared to two years ago. While daily, weekly, and monthly use of social media channels doubled between 2011 and 2013, those same categories declined between 2013 and 2015, while the number of respondents who never use or are not offered social media customer service rose from 58 percent in 2013 to 65 percent in 2015.

Respondents who do not use social media cited a number of reasons why. It takes too long to address issues said 33 percent, it has limited functionality reported 32 percent, and it isn’t feasible for complex tasks according to 30 percent. Social media was the channel with the highest percentage of abandons in both 2013 and 2015, with the number rising from 32 percent to 42 percent over that period.

Source: NICE & BCG 2016 CUSTOMER SURVEY

What do you think? Am I just being “jaded, even more so lately” as someone commented following one of my recent presentations (where, I might add, I talked about this same problems…)

Next-Generation Customer Experience Chief Customer Officer

IoT Pilots should include basic security functional elements for experience Mastering IoT security means mastering new security techniques

IoT Pilots should include basic security functional elements for experience Mastering IoT security means mastering new security techniques

Security starts with the identification of risks that in turn defines actions that are required. IoT devices range from simple sensors to embedded intelligence in sophisticated machines, and their deployment covers the whole spectrum of industries, and applications, as such there is not a single standard answer. It would seem unnecessary to consider imposing IT security practices to pilot a handful of simple monitoring sensors in a building, but a pilot should be the opportunity to learn about the technology and security aspects as well as the business benefits.

Current risk justification often focuses on the obvious difference in the security risk profiles; using as a simple example Building Management IoT deployment downstream data flows from IoT temperature monitoring points are seen to have low to minimal risks against upstream command responses to activate power, heating or other building functions.

But this misses the risk to the Enterprise from each and every IoT sensor as a network access point that could be compromised. Eurecom, French Technology Institute, discovered 38 vulnerabilities in the Firmware of 123 IoT sensing products. Hundreds moving to thousands of IoT connected devices multiplies the risk of security breaches to new levels.

Experts believe it likely that many Pilots and initial IoT deployments will occur without an adequate understanding of the security risks, and require expensive retro attention. A blogs cannot provide in depth coverage of the topic, but it is an excellent format to draw attention to the issues and to provide links to more in depth papers. For simplicity, and inline with the popularity of IoT for Building Management, this blog refers to IoT sensor deployment in Buildings as an illustrative use case.

Before considering new security capabilities that have been, or are being, developed for the IoT market place, it pays to understand the basic architectural model.  The so-called Final Mile Architecture described in some detail in the blog the importance of using Final Mile Architecture in an IoT Pilot stressed the importance of understanding the use of Connection, Asset Data and Mapping, and Data Flow management. However this blog did not mention the need to consider security aspects, as an example the importance of Firewall protected ‘safe’ location of the IoT Asset Data and Mapping Engine together with the Data Flow Engine.

Whilst Network Connection management is understood from its role in IT systems there is very little understanding of the use, and role, of IoT Gateways, Asset Data and Mapping, or Data Flow engines as core building blocks in IoT deployment, let alone how to use each to reducing security risk and vulnerability.

Most IoT sensor deployments will make use of one of the specialized physical network types, such as Zigbee, that interconnect low value sensor points and will connect to the main ‘Internet’ through an IoT Gateway. IoT Gateways come in all forms from simple physical interconnection of different physical network media to those with sophisticated intelligent management that introduce security capabilities. Intel publish a good guide to IoT Gateways in general with Cisco offer a useful FAQs on the topic.

The choice of an IoT Gateway product for a simple/pilot deployment level tends to focus on the primary physical network function of a Gateway, rarely recognizing that a Gateway is a key access point to an Enterprise, or public network and should be secure.

The IoT Gateway coupled with Network Connection management should be considered as the first major security point in IoT architecture. Some IoT Gateways add encryption to traffic forwarded across the network as a further security feature.  Citrix publish a useful guide to the security implications of IoT Gateways. and Intel offer a guide to the implementation of security profiles in IoT Gateways. IoT Gateway physical locations are usually decided by the transmission capabilities of the sensor side network, but the physical location of the next two functional blocks, the Asset Data and Mapping Engine and Flow Data engine, is a critical security consideration.

The IoT architectural question relating to where, and how, processing power is related to network architecture was outlined in the blog; IoT Architecture. But the arrangement and physical location of the key functions of Asset Data and Mapping engine and the Data Flow engine in relation to security will be dependent on individual deployment factors. Therefore the following statements are general principals applied to the Building Management example.

As the role and capabilities of an Asset Data and Mapping engine, and Data Flow engine are not well understood it might be desirable to read a previous blog IoT Data Flow Management, the science of getting real value from IoT data. The white paper Data Management for IoT provides more detail in the use of IoT data together with its differences to conventional data. However the best explanation of Asset Data and Mapping with its function in adding context data and location to simple IoT sensor event data comes from watching the Asset Mapping Explainer video on Building Management.

It is good security practice to keep sensor event traffic across the network semi anonymous and not append the critical contextual data that identifies the sensor, location and complete data file from the Asset Data and Mapping engine until securely within the Firewall/Data Center and ready for processing.

Just as few pilot installations appreciate the full role of the IoT Gateway beyond physical functionality, few pilots include the means to manage large numbers of IoT sensors beyond a simple recognizable representative number on a dedicated GUI screen. Good practice will use an IoT Gateway with encryption to ensure that all data traversing the network to the Asset Data and Mapping engine has low vulnerability. After the full data set is appended to the sensor event data by the Asset Data and Mapping engine it becomes an important architectural consideration to limit where on the network this data is accessible.

Similar considerations apply to the Data Flow engine in terms of its location, but also as to its role and use as a part of the IoT security architecture. A Data Flow engine, as its name suggests with its functionally described in the blogs previously referenced, can ensure that not all data is flooded across the entire network.

Cleverly positioned IoT Data Flow engines can control and manage data using elements of the data payload to direct to required destinations. Avoiding all the data being available over the entire network is another basic security good practice in IoT architectural design.

IoT Architecture incorporating basic security elements in its design is a new discipline, and as such really should be incorporated into proving pilots to gain experience in these new functional building blocks before moving to scale deployments.

 As IoT gains momentum and increasingly intelligent devices are interconnected Security becomes an increasingly issue, witness the challenges with Mobile Phones and Tablets today. Developing a full understanding of the all the elements and vulnerabilities requires an effort to master the topic, and the rest of this blog is devoted to providing the necessary links.

The development of both new security risk and protection methodologies and new technology capabilities is under way and there are several different initiatives driving or coordinating efforts that provide interesting details.  

Two good starting points are; 1) The International IoT Security Foundation for a general appreciation of the subject broken down into the various elements and issues in a multipart series. 2) The ambitious OWASP (Open Web Application Security Project) Internet of Things Project describes itself as designed to help manufacturers, developers, and consumers better understand the security issues associated with the Internet of Things, and to enable users in any context to make better security decisions when building, deploying, or assessing IoT technologies. The project looks to define a structure for various IoT sub-projects such as Attack Surface Areas, Testing Guides and Top Vulnerabilities.

A more commercial view comes from WindRiver, an Intel company, whose products are embedded into Intel processors, and from there into other products, in their white paper on Security in the Internet of Things with the interesting sub title ‘Lessons from the past for the connected future’. All these references provide both methods and architectural appreciation of the challenge with solutions using current technology. There are however two new technology approaches, one aiming to authenticate process interactions and the other to authenticate actual processor functions.

BlockChain has suddenly gained a big following for its possibilities in ensuring that ‘chain’ reactions, or interactions, can be tested and established as secure in their outcomes. Though somewhat infamous for its relationship to Bitcoin Internet currency, nevertheless it has much wider applicability in the ‘any to any’ environment of IoT. IBM has built a complete Blockchain demonstrator reported by CIO online under the headline of IBM Proof of Concept for Blockchain powered IoT.

PUF standing for Physically Unclonable Function is the technique for using the variations introduced during chip production to be read as a unique ‘signature’ for the chip as part of establishing its authenticity. This unique signature is used to create a unique encrypted checksum reply to an identity challenge enabling several different possible uses. Wikipedia provides a good description of the basic technique and its principle applications.

In conclusion the following quote is taken from the concluding summary of the Telefonica White paper ‘Scope, Scale and Risk as never before’

The networks IoT creates will be some of the biggest the World has ever seen. And that makes them enormously valuable to attackers . . . it is apparent that the Internet of Things is growing far faster and with a higher user knowledge base than its predecessor – The Internet itself. And this raises significant concerns.

What is a pilot today, and a closed IoT network tomorrow, one day will be part of the biggest network the World has ever known so in planning a pilot, or a deployment, it is absolutely necessary to understand the security dimension.

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Hortonworks Connected Data Platforms: More Than Sum of Parts

Hortonworks Connected Data Platforms: More Than Sum of Parts

Hortonworks integrates Hortonworks Data Platform (Hadoop) and Hortonworks DataFlow (streaming data) platforms to offer a cohesive approach to analyzing data in motion and data at rest. Here’s how they fit together.

The “Connected Data Platforms” that Hortonworks introduced on March 1 are its well-known Hortonworks Data Platform (HDP) Hadoop distribution and its Hortonworks DataFlow (HDF) platform aimed at collecting, curating and routing real-time data from any source to any destination. HDP and HDF can be used independently, but here’s how they fit together to become a cohesive platform for managing and analyzing streaming and historical data.

Interest in streaming data analysis has been growing steadily in recent years, but the emergence of Internet of Things (IoT) opportunities has interest soaring. The thing is, streaming-data use cases such as connected-cars, smart oil fields, smart utilities and precision medicine often require analysis of historical data, which brings context to the real-time insights. That’s why HDF and HDP need to be connected.

Inside Hortonworks Connected Data Platforms

This week Hortonworks introduced HDP’s 2.4 release. Notable upgrades include support for and bundling of Apache Spark 1.6 software as well as improved system management and remote optimization capabilities through Apache Ambari 2.2 and SmartSense 2.2. Ambari, the open source management software, gained an Express Upgrade feature that lets you quickly stop jobs, update software and restart the cluster and running jobs all within one hour, even on large systems. SmartSense is a “phone home” capability that relays system-performance parameters to Hortonworks, which can diagnose problems and offer more than 250 recommendations on optimizing system performance and availability.

The biggest development with HDP 2.4 is a new distribution strategy with two separate release cadences. Core Apache Hadoop components including HDFS, MapReduce and YARN as well as Apache Zookeeper will be updated annually, in line with other members of the ODPi consortium. Hortonworks is expediting other, newer capabilities through new “Extended Services” releases, which will be offered as quickly as they can be made available. One example of an Extended Service is support for Spark 1.6. Other candidates for this release approach will include Hive, HBase, Ambari “and more,” says Hortonworks.

MyPOV on HDP 2.4: I like this two-pronged strategy with the stable, slower moving core complemented throughout the year by extended services. Hortonworks has lagged behind Cloudera in the past in adding certain new capabilities that customers have been anxious to use. This is a good approach to fast tracking capabilities that are in demand (although they presumably can’t require changes to Hadoop core components). The approach also simplifies matters for other distributors of ODPi-based distributions.

Hortonworks DataFlow 1.2

HDF is Hortonwork’s streaming data platform based on Apache NiFi and adapted from last year’s Onyara acquisition. Upgrades with the move HDF 1.2, which will be available later this month, include the integration of Apache Kafka and Apache Storm streaming analytics engines. The release also gains support for Kerberos for centralized authentication across applications. On the near-term roadmap is support for Spark Streaming, which should be available by early summer, according to Hortonworks.

MyPOV on HDF: There’s much to like in Hortonworks DataFlow, including a drag-and-drop approach for developing the routing, transformation and mediation within dataflows. It also offers built-in data-security and data-provenance capabilities. One exec described it as “a FedEx for streaming data,” providing the digital equivalent of a logistics system for routing streaming data and tracking sources and changes to digital information along the way. The ecosystem seems strong, with support for more than 130 processors for systems including Kafka, Couchbase, Microsoft Azure Event Hub and Splunk.

How HDP and HDF are Connected

Hortonworks wants to be a multi-product company, so it has stressed that HDP and HDF will be sold and can be used independently. HDF can route data to (and draw from) other Hadoop distributions, databases such as Cassandra and cloud-based sources, such as Amazon S3.

When use cases span data in motion and data-at-rest, HDP and HDF have commonalities that makes them easier to use together. For example, both HDP and HDF share more than 70 data processors and both use Ambari for system deployment and management. What’s more, Hortonworks is promising that SmartSense, and the Ranger and Atlas security and governance projects will also support both platforms.

MyPOV on Connected Platforms: The need for the combination of streaming and historical data analysis is popping up in many quarters. It was touted as a benefit of Spark Streaming 2.0 at the recent Spark Summit East event, and MapR also has a strategy to address both forms of data in one platform.

Hype around streaming data opportunities is nothing new. More than a decade ago, complex event processing systems were touted as “ready to go mainstream.” At long last, I think we’re finally seeing signs that streaming data analysis is emerging. The mobile, social, cloud and big data trends set the stage and maybe, just maybe, the promise of IoT possibilities is pushing it over the top.

PS: Hortonworks also spotlighted two promising Spark related developments this week. First, it’s shipping a preview of Apache Zeppelin with HDP 2.4, providing a coding-free UI for visualization and a notebook-style approach to working on Spark. This is a usability improvement and democratization tool that Spark sorely needs. Second, in a partnership with HP Enterprise Labs, Hortonworks will bring to open source an optimized shuffle engine for Spark that HP Enterprise says will offer 5X to 15X performance improvements as well as optimized use of memory. This tech doesn’t have project status yet, let alone acceptance from the Spark community, but Hortonworks says it will ship the software with HDP later this year.

Related:
Spark Summit East Report: Enterprise Appeal Grows
Strata + Hadoop World Report: Spark, Real-Time In the Spotlight

 

 


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Capgemini Joins Forces with Blueprint to Offer Advanced Requirements Management Capabilities for Financial Services

Capgemini Joins Forces with Blueprint to Offer Advanced Requirements Management Capabilities for Financial Services

What’s The Combo Up To? Blueprint, an innovator and global leader in accelerating and de-risking large, complex IT projects, and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced a resale agreement increasing the ability for strategic customer growth worldwide.

How Will Capgemini and Blueprint Work Together? Capgemini will continue to leverage Blueprint’s wide array of requirements management capabilities both for its internal product development and for its customer implementations. Blueprint’s leading-edge, enterprise solution allows Capgemini to accelerate delivery of its industry leading solutions and reduce total cost of ownership for its customers. Blueprint’s software assists in aligning business strategy with IT execution, ensuring regulatory compliance, and supporting organizational transformation.

A Note From the Executives: Martin Saipe, Senior Vice President of Corporate Development, Blueprint said, “Blueprint’s growing alliance with Capgemini represents a significant milestone in Blueprint’s channel strategy. Capgemini is a key part of our growth plan through the system integration channel. We are excited about this new resale capability and are expecting significant activity in the near-term.” 

Anand Moorthy, Vice President, Global Testing Practice, Financial Services, Capgemini stated, “Our collaboration with Blueprint provides very robust requirements and documentation tools for customer implementations and internal product development,” said . We can accelerate the requirements process for many of our customers because of pre-built, accelerator models that are refined over time, incorporating best practices which we then deploy in selected projects. Rather than creating new custom requirements for each project from scratch, we are able to be more prescriptive in our delivery helping our customers manage costs and lock-in quality.”

MY POV: This combination will help Capgemini’s clients accelerate the requirements process  because of pre-built, accelerator models that are refined over time, incorporating best practices which we then deploy in selected projects. As a former systems integrator and management consultant, I can say this is a very distinct advantage.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research

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