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Results

IBM delivers strong Q1, maintains outlook
IBM reported a better-than-expected first quarter and said it saw strong sales of infrastructure due to hybrid cloud and IBM Z systems. Software revenue was up 11% in the first quarter. The company reported first quarter earnings of $1.2 billion, or $1.28 a share, on revenue of $15.9 billion, up 9%. Non-GAAP earnings were $1.91 a share. Wall Street was expecting IBM to report first quarter earnings of $1.81 a share on revenue of $15.65 billion.
April 22, 2026
Insight Blog
Citigroup's wealth unit launches Citi Sky, a Google-powered wealth advisor
Google Cloud's partnership with Citigroup is starting to pay off as Citi Wealth, a unit of Citibank, launched an AI agent that utilized the Gemini Enterprise Agent Platform and forward deployed engineers. On Citibank's most recent earnings call, the company noted that its transformation to modernize its technology and leverage AI is largely complete. Now Citi will deliver the next phase of its AI-enhanced overhaul.
April 22, 2026
Insight Blog
CRM Is Not Dead (and Other Enterprise POVs from CRTV Episode 128)
April 22, 2026
Analyst Blog
The big picture behind Ask Macy’s, a Gemini powered AI agent
Macy's has rolled out a Google Cloud powered AI agent called "Ask Macy's," a concierge that leverage multimodal capabilities to move sales along and sort through the retailer's 2.5 million SKUs. The Ask Macy's Concierge is powered by Gemini Enterprise for Customer Experience and one of a bevy of customer references highlighted by Google Cloud.
April 22, 2026
Insight Blog
Merck inks Google Cloud agentic AI deal worth up to $1 billion
Merck will build an agentic AI platform on Google Cloud across its research and development, manufacturing, commercial operations and corporate functions in a deal valued up to $1 billion. Under the multi-year deal, Gemini Enterprise and Google Cloud's other AI services will be deployed at Merck to enhance its digital backbone. In addition, Google Cloud will provide engineers to work alongside Merck teams to deploy AI.
April 22, 2026
Insight Blog
Google Cloud presses full-stack AI edge with new TPUs, Agentic Data Cloud, Gemini Enterprise Agent Platform
Google Cloud is making its stack more specialized across the board as it launched two 8th-generation TPUs aimed at model training and inference, outlined a data platform that will compete with Snowflake and Databricks and broadened its platform for AI agents across industries and use cases. At Google Cloud Next 2026, the company's broad theme is to move enterprises from merely chatting with models to building full-blown agentic enterprises. Another key theme: Google plans to be the vertically integrated AI stack of choice.
April 22, 2026
Insight Blog
AWS AI Summit
April 21, 2026
External Event
PegaWorld Inspire
April 21, 2026
External Event
CRM Isn't Dead, Autonomous IT Is Here & Your 2026 Infrastructure Problem
The latest episode of ConstellationTV features co-host analysts Holger Mueller and Liz Miller, unpacking developments in enterprise AI, marketing automation, CRM evolution, and vertical-specific technology solutions. This episode provides a roadmap for navigating today’s fast-moving, competitive tech landscape.
April 21, 2026
Video
Certinia Launches Veda AI Agent Suite
Customer Story
April 21, 2026
Certinia recently launched Veda, an intelligent operations engine comprising a suite of AI agents and actions that sit on top of its professional services automation (PSA) platform.
SoundHound AI buys LivePerson for $43 million, builds enterprise customer base
SoundHound AI, which focuses on conversational AI, said it has acquired LivePerson in a deal valued at $43 million, a slight premium to LivePerson's $40 million market cap.
April 21, 2026
Insight Blog
Snowflake rolls out Snowflake Intelligence, Cortex Code updates
Snowflake said it has updated Snowflake Intelligence and Cortex Code in a bid to become a single control plane for developers and business users to move AI agents into production. The move by Snowflake highlights how multiple enterprise software vendors are looking to become the control plane, context layer and governance platform for agentic AI deployments.
April 21, 2026
Insight Blog
Anthropic, Amazon links tighten: Anthropic to spend $100 billion over 10 years on AWS capacity
Amazon will invest $5 billion in Anthropic now and up to an additional $20 billion in the future as the Claude model provider plans to secure up to 5 gigawatts of Amazon Web Services capacity for training and deploying its models. Anthropic said it will use AWS Trainium2 capacity coming online in the first half of 2026 and nearly 1GW of Trainium2 and Trainium3 capacity by the end of the year.
April 21, 2026
Insight Blog
Apple names John Ternus CEO, Cook to Executive Chairman
Apple said Tim Cook will become Executive Chairman and John Ternus will become CEO effective Sept. 1. Ternus, senior vice president of Apple Hardware Engineering, will work with Cook on the transition. As executive chairman, Cook will engage with policymakers but leave the day-to-day operations to Ternus.
April 20, 2026
Insight Blog
AI is finally getting a job | Infor Analyst Summit Takeaways
Constellation Research analysts are back from the Infor Analyst Summit in Atlanta with one clear message: AI that doesn’t understand your business processes won’t move the needle. Infor is doubling down on:
April 20, 2026
Video
Zillow Bets on Content, Context, Data Flywheel as AI Differentiator
Customer Story
April 20, 2026
Zillow, a leading real estate marketplace and media company, is betting that AI will be a boon to its business, both internally and in customer experiences, thanks to a hefty dose of proprietary data, context, and the ability to tailor its own large language models (LLMs).
Adobe Summit 2026: Agentic orchestration for CX, creative workflows
Adobe at Adobe Summit 2026 positioned itself as an agentic customer experience platform that goes beyond its core creative and marketing tools and into more of an orchestration layer. That customer experience orchestration approach also puts Adobe in between CIOs and chief marketers, two roles that are increasingly comingled. Adobe's message: Adobe sites in between your data and LLMs and real experiences.
April 20, 2026
Insight Blog
The space race and what it means for enterprises
Amazon's move to acquire Globalstar is just the latest data point that enterprises are likely to have space as part of the IT stack with real-world use cases. To date, space has been all about the rockets, launches and images from constellations of satellites. With Amazon acquiring Globalstar for $11.6 billion it's not a stretch to see AWS offerings for IoT, supply chain and fleet connectivity.
April 19, 2026
Insight Blog
Oracle Scales and Secures Your Transactional Workloads in the AI Era
Blog Post
April 17, 2026
Artificial intelligence (AI) is transforming all aspects of enterprise data management, and one of the biggest showcases for this is the evolution of Oracle AI Database, which, with the support of Oracle Maximum Availability Architecture (MAA), has systematically raised the bar from traditional high-availability (HA) databases suited mainly for large-scale on-premises deployments to a comprehensive cloud platform delivering extreme resilience and security for everything from standard mission-critical workloads to the most ultracritical applications of the AI era.
Leading Through the Polycrisis: Security, AI, and the Rise of the Polymath CEO | DisrupTV Ep. 435
Leading Through the Polycrisis: Security, AI, and the Rise of the Polymath CEO In a world of converging crises—AI, geopolitics, cyber risk, and climate—leadership is being redefined in real time. On DisrupTV Episode 435, hosts R “Ray” Wang and Vala Afshar brought together Paul Abbate (former FBI Deputy Director), Dr. David Bray (CEO, LeadDoAdapt Ventures), and Caroline Stokes (CEO coach and author) to explore what it takes to lead in an era of constant disruption.
April 17, 2026
Video
ShortList Spotlight: Elastic’s Data-First Approach to Autonomous IT
In modern incident response, the problem isn’t a lack of data, but rather turning that data into fast, confident operational decisions. In this ShortList Spotlight, Constellation Research explores how autonomous IT platforms are reshaping incident management by combining observability, AIOps, and SRE practices. CR analyst Chirag Mehta highlights Elastic’s data-first approach, showing how Elastic Search and agent-driven workflows help teams:
April 17, 2026
Video
Connected Enterprise 2026 Attendees
April 17, 2026
Event Sub Page
CarMax aims to up its customer experience under new CEO
CarMax CEO Keith Barr has a simple mission: Get consumers to purchase a car with fewer clicks. Barr, who recently joined the auto retailer from IHG Hotels & Resorts as CEO, laid out CarMax's early plans for removing friction from its omnichannel approach.
April 17, 2026
Insight Blog
AEO, GEO, and What Happens as AEM Enters the Chat
Marketing Prepares for When AI Answer Engines Take On Main Character Energy The Road From SEO to AEO The world of technology loves a good hero story. Experts map maturity curves to illustrate how long it took for radio, television, computers, or the internet to gain mainstream adoption, comparing it to the meteoric rise of ChatGPT’s generative artificial intelligence (GenAI) explosion into consumer awareness. Search engine optimization (SEO) versus answer engine optimization (AEO) is getting the same curvy treatment.
April 16, 2026
Analyst Blog

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