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Rethinking CRM as a New System of Action
Analyst Blog
June 26, 2026

Rethinking CRM as a New System of Action

What we are seeing is a shift in how CRM systems can generate value and improve business outcomes. As humans and AI agents start to work together across CRM use cases, CRM systems ...
Salesforce takes a run at outcome-based Help Agent pricing
Future of Work
June 26, 2026

Salesforce takes a run at outcome-based Help Agent pricing

Salesforce launched Agentforce Help Agent, a pre-packaged service agent that will be priced at $2 per resolution. The groundswell behind outcome based pricing is accelerating. Get ready for the outcome-based pricing parade....
Research
June 25, 2026

Rethinking CRM as a New System of Action

“Reports of CRM’s demise have been greatly exaggerated.” OK, that’s not the exact quote, but the meaning is clear: Even as AI takes hold in the world of B2B software, leveraging a packaged CRM platform is still a core necessity for maintaining a modern, functioning, and optimized go-to-market (GTM) tech stack today and...
Martin Schneider
Martin Schneider
Vice President and Principal Analyst
Qualcomm acquires Modular to add open software chops
Data to Decisions
June 24, 2026

Qualcomm acquires Modular to add open software chops

With Modular, Qualcomm will also have a chip agnostic compute layer that can work across devices, edge computing and data centers. Qualcomm is also using Modular to accelerate its AI data center plans....
OpenAI, Broadcom unveil first AI inference chip
Data to Decisions
June 24, 2026

OpenAI, Broadcom unveil first AI inference chip

OpenAI and Broadcom launched their first AI accelerator called Jalapeno with plans to deploy by the end of the year. OpenAI's custom silicon effort is part of a plan to deliver a vertically integrated stack for LLMs. ...
HPE Discover: A look at the takeaways
Tech Optimization
June 23, 2026

HPE Discover: A look at the takeaways

HPE is coming off a strong quarter and its Discover conference where it launched new AI infrastructure, laid out plans to leverage networking as a differentiator and outlined how it will integrate quantum computing. Here's a look at the takeaways....
Research
June 22, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. During the rapid rise of digital and web in the 2000s, CRM met an early demise as SaaS solutions drafted a narrative that on-premises salesforce automation (SFA) and CR...
Liz Miller
Liz Miller
Vice President & Principal Analyst
Don't let your vendor's AI strategy become yours
Innovation & Product-led Growth
June 21, 2026

Don't let your vendor's AI strategy become yours

Tom Pagram, Head of AI at Virgin Australia, has a simple message for enterprises: Don't let your vendor pick your AI strategy. quot;One of the fastest ways to slow down your AI transformation is to let every vendor solve it for you,quot; said Pagram....
Research
June 19, 2026

Success in the AI ERA Starts With the Right Platform

CxOs face pressure like they have never seen before to adopt a new technology. It is not only boards demanding AI adoption, but also customers, partners, and employees. Unlike with other technology innovation trends in the 21st century (analytics, big data, cloud, etc.), it is clear that adoption speed will be critical...
Holger Mueller
Holger Mueller
Vice President and Principal Analyst
Why Amazon Quick could be more strategic than recognized
Future of Work
June 19, 2026

Why Amazon Quick could be more strategic than recognized

AWS folks are bullish about Amazon Quick and its prospects in the enterprise and possibly with consumers as well. In a land of LLM overload, AWS is pitching Amazon Quick as a front door to work that can connect multiple systems, give you a personal knowledge graph and make life easier. ...
Research
June 18, 2026

Autonomous Security With IBM Cybersecurity Services

Cybersecurity services are entering a new phase as enterprises face faster attacks, expanding digital environments, persistent talent shortages, and rising pressure to improve resilience. Security leaders are moving beyond traditional managed detection and response toward operating models that connect telemetry, contex...
Chirag Mehta
Chirag Mehta
Vice President and Principal Analyst
Accenture places $4.2 billion bet on OT cybersecurity amid mixed outlook
Digital Safety, Privacy & Cybersecurity
June 18, 2026

Accenture places $4.2 billion bet on OT cybersecurity amid mixed outlook

Accenture is beefing up its cybersecurity business with a focus on operational technology. The company said it will acquire a majority stake in Dragos and all of runZero and NetRise in deals valued at $4.175 billion. Separately, Accenture revised its outlook for the fourth quarter and fiscal 2026. ...
AWS really wants you to try Amazon Quick, eyes enterprise adoption
Data to Decisions
June 17, 2026

AWS really wants you to try Amazon Quick, eyes enterprise adoption

Amazon Web Services added new tools to Amazon Quick and launched a mobile app at AWS Summit. The bet: If you try Quick you’ll find it useful. To say AWS management is bullish about Amazon Quick would be a huge understatement. ...
AWS sics Transform on technology debt
Innovation & Product-led Growth
June 17, 2026

AWS sics Transform on technology debt

AWS launched AWS Transform continuous modernization in private preview. The capability, part of the Transform suite code modernization tools, will be worth watching as enterprises wrestle with technology debt. ...
HPE tightens Nvidia ties in AI stack, integrates Juniper
Tech Optimization
June 16, 2026

HPE tightens Nvidia ties in AI stack, integrates Juniper

HPE launched an updated AI factory stack on the latest Nvidia technologies including the Vera CPU, added features to HPE Private Cloud AI and integrated the Juniper networking portfolio as part of its self-driving network strategy. ...
Research
June 15, 2026

Enterprise Technology Intelligence Monthly Update: June 2026

Esteban Kolsky's June 2026 Enterprise Technology Intelligence Monthly Update argues that AI has entered a post-promise phase, where the conversation has shifted from model excitement to the harder work of infrastructure, governance, data readiness, and operating model redesign. Spending continues to climb, with Gartner...
Esteban Kolsky
Esteban Kolsky
Chief Distiller, Board Advisor
Research
June 15, 2026

Enterprise Technology Intelligence Book: Board Executive Summary, June 2026

This month’s thread: AI has entered the postpromise stage. The conversation is shifting away from model fascination and toward infrastructure, data movement, governance, cybersecurity, workforce redesign, and operating-model control.In this report, learn more about:Enterprise Technology Spend Is Detaching From Economic...
Esteban Kolsky
Esteban Kolsky
Chief Distiller, Board Advisor
The CEO’s AI Dashboard, Part 3: Data Readiness
Analyst Blog
June 15, 2026

The CEO’s AI Dashboard, Part 3: Data Readiness

I want to move from business value to the condition that usually determines whether that value appears at all: data readiness. Enterprises still talk about data readiness as though...
Salesforce acquires Fin for $3.6 billion
Next-Generation Customer Experience
June 15, 2026

Salesforce acquires Fin for $3.6 billion

Salesforce said it is acquiring Fin, formerly known as Intercom, for $3.6 billion in a deal that brings customer service AI agents and a proprietary AI model called Apex to Agentforce. ...
For Starbucks, AI returns are behind the scenes
Next-Generation Customer Experience
June 14, 2026

For Starbucks, AI returns are behind the scenes

Starbucks CEO Brian Niccol is betting the coffee company’s returns on AI investment will come from outcomes that aren’t noticed by customers that much. The company is focusing on supply chain, scheduling and optimizing behind the scenes processes. ...
Research
June 12, 2026

Revenue Platforms: Outreach

The revenue platform software sector has seen significant consolidation in the past year, and the sector is continuing to shift from isolated point solutions to integrated, end-to-end revenue operating systems. Historically fragmented across separate tools for sales engagement, conversation intelligence, and pipeline f...
Martin Schneider
Martin Schneider
Vice President and Principal Analyst
Revenue Intelligence: The Execution Engine for Growth
June 10, 2026

Revenue Intelligence: The Execution Engine for Growth

Martin covers the key players in the space, from RevOps platforms to legacy CRM providers, what buyers (CROs, CMOs, and emerging chief growth officers) should be asking vendors, an...
Martin Schneider
Claude Mythos and the Future of Enterprise Security
June 10, 2026

Claude Mythos and the Future of Enterprise Security

Constellation Research analyst Chirag Mehta breaks down what Mythos signals about where security work is heading. His argument: most organizations don't have a findings problem; th...
Chirag Mehta
AWS Graviton5 generally available
Tech Optimization
June 10, 2026

AWS Graviton5 generally available

Amazon said its AWS Graviton5 CPU is generally available and just in time as enterprises are looking at multiple CPU options for AI inference workloads. ...
Research
June 10, 2026

Agentic SOC: A New Operating Model for Security Operations

Agentic security operations centers (SOCs) are emerging as a response to a growing mismatch between how security incidents unfold and how security operations teams are organized. Modern attacks routinely move across identities, endpoints, networks, cloud environments, data systems, and AI-enabled services. Most SOCs, h...
Chirag Mehta
Chirag Mehta
Vice President and Principal Analyst
Anthropic’s Claude Fable 5, Mythos 5: What you need to know
Data to Decisions
June 9, 2026

Anthropic’s Claude Fable 5, Mythos 5: What you need to know

Anthropic launched Claude Fable 5 and Mythos 5 with the former being a Mythos-class model with safeguards for cybersecurity. Based on the benchmarks, Claude Fable 5 is a nice leap in capability, but it'll cost you since it's double the price of Claude Opus 4.8. ...