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Time tracking has always been at the forefront of the internet of things – from the early days of punch cards fed to a mainframe to more recent advancements such as interactive voice response and biometric devices. How do advancements in SoLoMo technology open up even further possibilities?
Analyst Blog
Recent weather events, such as earthquakes, floods, and fires remind organizations that they need an effective way of reaching employees with status updates and instructions on what actions to take during an emergency. This requires that every organization include in its disaster recovery plan an automated way to reach out to its employees. Organizations can deploy automated outreach through hosted providers, such as MIR3, SoundBite and Varolii and several other providers.
Analyst Blog
Quarks
In the complex world of mobile devices and their management, a series of ugly questions are raising their heads.
Quarks
Data continues to breed like rabbits, just as it has always done. Data types that need to be stored dependably are exploding. What is more, different generations of data (and their associated tiers) are also breeding like rabbits.
As predicted, HR technology providers are releasing mobile applications in droves. Within the last few months Lawson/Infor, Lumesse, Peoplefluent, SuccessFactors, and Workday have all had major announcements, with more to come. Some interesting trends:
Analyst Blog
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Unified Communications (UC) continues to mature as more applications emerge and organizations continue to build out their UC solution suites. According to a 2011 survey from our partner Computer Economics, a solid majority (65 percent) of organizations worldwide with annual revenue of at least $50 million are engaged in activities related to researching, investing in, or adopting UC solutions for their business.
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This report outlines optimization strategies that IT leaders should consider in their overall apps strategy, focusing on an effective and growing option known as third party maintenance (3PM). Third party maintenance (3PM) allows organizations to receive maintenance, tax updates, and regulatory changes with savings of at least 50 percent of existing vendor maintenance prices. Organizations on both newer and older releases with a stable applications core typically consider this option for both the short term and long term cost savings.
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Mobility is about more than wireless connectivity. The selection of the appropriate processes and application to mobilize is the most important element a business must master in order to reap the benefits of mobility. A business must master both the technology choices as well as how business processes should be changed to take advantage of the anywhere access to data which mobility enables. The IT strategy should take into consideration several key areas including mobile security, management, and application development methods.
n order to be successful in today’s business climate, leaders need to not only develop a strategy, but execute on that strategy. There is too much fast-moving competition for an important initiative to fail due to lack of progress. How one manages people, and work, and the complex relationship between people and work is what sets one business leader apart from her peers.
Analyst Blog
The risk of deploying an innovative product is that your users might just fall in love with it. And, they will be devastated when you have to pull the plug.
Analyst Blog
I’ve always looked forward to the HR Technology Conference – that is, up until a few weeks before the show. I looked forward to seeing the latest and greatest from the competition. I couldn’t wait to see my long-time connections and meet new, interesting people. I eagerly speculated about the song Naomi might incorporate into a keynote. I looked forward to hearing about the pains and achievements of HR leaders getting technology to do what they needed.
Analyst Blog
Today’s business communication strategy requires IT decision makers to reconsider how they anticipate workers’ communications requirements. It is no longer adequate to plan for a standard desktop and mobile device solely on job descriptions or work functions. New communication plans must take into account the diverse requirements of a multigenerational workforce...
Analyst Blog
This report lays out a new framework for evaluating people technology decisions in an age of increased demands on business results. The document delivers comprehensive insight into emerging trends and actionable advice for technology and HR leaders as they make next-generation investment choices in the next three years.
Analyst Blog
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A New Framework for Delivering Business Results
The time has come to fully connect HR technology to the business. What’s more, “HR” technology provides too limited a view of what needs to be achieved. The technology picture needs to focus on infusing people decisions and business decisions together – focusing on solving business problems, not further enhancing HR capabilities.
John Chambers, Cisco CEO, kicked off Cisco Live 2011, the company’s annual IT conference and discussed the priorities for the coming year. Key focus areas include continuing leadership in routing and switching, driving business productivity with its collaboration products, supporting virtualization and cloud for data centers, improving core architecture and security features and expanding video throughout the enterprise. Chambers described video as becoming the primary form of IT with pervasive video dominating how companies will communicate with employees and partners.
Analyst Blog
The latest half-yearly edition of IHRIM’s Workforce Solutions Review delves into the technology challenges and opportunities facing HR, IT, and business leaders today. Suzanne Rumsey and Brett Addis of Knowledge Infusion reveal the five key “change drivers” in successful technology deployments, culminating in an adaptation of routine behaviors. Naomi Bloom and Jim Holincheck hit point and counterpoint on the definition of SaaS. Michael Krupa, technical director at Charles Schwab, advises his peers to put customizations to rest and turn to next generation HR systems instead. And, I describe the success elements in getting the agility and innovation value promised from those next generation systems. It’s a good read and just a small fee if you’re not already an IHRIM member.
Analyst Blog
The HR vendor landscape is changing rapidly as we have seen with recent consolidations by Infor (Lawson), Peoplefluent (Aquire), and SuccessFactors (Plateau) as well as SumTotal's announcement today to buy Accero and CyberShift.
Analyst Blog
Today’s customers frequently use two or three communication channels, such as phone, email, social, mobile applications and Web, when engaging with businesses. However, the failure by companies to combine customer insight across all customer channels results in missed opportunities to improve business performance and gain competitive information. Although social channels are newer and contain a wealth of customer insight, they are often not integrated with other customer data sources. Due to this lack of comprehensive multichannel customer reporting companies often duplicate support processes and fail to take advantage of their existing workflows established with their traditional contact center operations. Lack of a holistic customer view affects marketing, sales, and service departments and may delay critical decisions regarding product positioning and service offerings.
Analyst Blog
Many IT execs that I meet are actively considering deploying Unified Communications (UC) Cloud solutions for voice, video, conferencing, messaging, and collaboration services. Virtualizing your UC communication infrastructure provides an affordable option for upgrades and frees your IT staff to focus their attention on other critical areas. While Cloud UC benefits, such as cost saving, convenience and faster deployment, are attractive alternatives for premise UC solutions, not all service providers are equal in their service delivery. Before you move ahead with a vendor’s UC cloud proposal, it is important to fully understand the strengths and weaknesses of their cloud platform.
Analyst Blog
Siemens Enterprise Communications announced a new global distribution agreement with inContact, a cloud-based call center software provider to privately label, resell and support inContact solutions with a $24M equity investment.
Analyst Blog
Customer support rules are rapidly changing, as unprecedented numbers of customers use social media channels to express options, seek assistance and purchase products. Customers have quickly adopted Facebook, Twitter and Google, as their primary means for gathering information regarding a company’s products and services. In many cases social media customers receive support from multiple departments within a company but are isolated from the contact center.
Analyst Blog
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This initial Constellation Research supply chain report focuses on supply chain synergy, summarizing a significant body of work. The second report in this series will include real world pilot examples and direct improvement results. Questions about the types of supply chain synergy present in supply chains as well as the Supply Chain Synergy Indicators that identify these synergies will be answered.
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In a survey of 79 enterprise CIOs in 2H 2010, Constellation Research uncovered the priorities for these next-generation of business savvy CIOs.
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The huge rise in customers who now use social networking sites and mobile commerce (m-commerce) for business transactions has created a customer support gap. Many companies have social media presence on sites such as Twitter and Facebook and create mobile applications but have not set up the infrastructure to deliver the same level of customer support as its more traditional communication channels. Without integrated customer service support for social media and mobile commerce, customers will grow frustrated with their social communication experiences. It is important for companies to fully embrace these newer channels by taking the lead in not only addressing the marketing aspects, but also in developing integrated support to ensure customers receive consistent treatment and quality problem-resolution over their social media and m-commerce communication channels.