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About this Constellation ShortListAs enterprises are faced with business best-practice uncertainty due to Infinite Computing (for more, see here), they need to build software again in-house. They create next-generation applications, typically on cloud-based platforms, where for the first time in computing history, they don’t have direct access to the physical infrastructure. This requires them to formalize their DevOps processes.
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About this Constellation ShortListThe era of Infinite Computing has cast a spell on business best practices, creating a void of uncertainty regarding what the best practices of the 21st century are. Architecturally unlimited compute and storage coupled with cheap networking and the ubiquity of smartphones creates the realm for new strategies on how enterprises manage their value chains. The answer cannot be the best practices of the past, stemming from the finite computing era and being baked into today’s standard software.
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About This Constellation ShortList™We live in the era of Infinite Computing, in which computing resources (compute, storage and network) are becoming infinite for all practical purposes. The consequence is a massive shift in business best practices, or even their complete disruption, due to the departure from the previous era of finite computing, when enterprises would purchase and operate hardware to run their applications.
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About this Constellation ShortListAlthough there is a lot of talk about the use of public cloud, enterprise database loads have been sticky for on-premises deployments. With a major vendor announcing a key piece of ERP automation releasing on-premises in 2023 (with support until at least 2032), crucial applications will run on-premises for longer than expected. At the core of the critical systems are relational databases, which CxOs will now have to plan to run for at least another decade.
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About this Constellation ShortListEnterprises look for ways to run their next-generation applications across public clouds and on-premises in their data center(s). To achieve this flexibility, CxOs need a high degree of Identicality between the cloud and on-premises-based technology stacks.
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When CxOs choose platforms to build next-generation applications for their organizations, they can choose between packaged platform-as-a-service (PaaS) tool suites that provide separate, atomic offerings with separate versions, or PaaS suites that allow installation/product/service and offering bundles on a single version.
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About This Constellation ShortListQuantum computing describes an approach to computing using quantum mechanical phenomena such as entanglement and superposition. The goal is to apply a probabilistic model to solve problems more quickly. Quantum computing is such a radical new way of computing that it needs software to be rewritten to take advantage of the platform.
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The rise of AI since 2023 has driven an investment peak in IaaS data centers, enabling the running of generative AI workloads. And while all pre-AI established IaaS vendors provide AI-related services, there has been room for new entrants into the overall IaaS market, specialized in AI workloads only, with a heavy focus on model training.
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About This Constellation ShortListConversational AI platforms simulate human conversation, enabling self-service and intelligent digital interactions between humans and machines. In early applications, rudimentary chatbots were the earliest use cases and limited to basic information delivery (e.g.: self-service FAQ responses) utilizing natural language processing (NLP) to understand and process human language.
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About This Constellation ShortListConfigure, price, quote (CPQ) software has evolved thanks to generative and autonomous AI, shedding the sales-centric boundary of a sales and order management solution and fully stepping into a new space focused on robust digital engagement to more durable experience-driven profitability.
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About This Constellation ShortListConversation intelligence for customer service solutions enable organizations to ingest, summarize, transcribe and analyze a broad array of converstaions held across customer service channels. These solutions then work to identify actionable insights that drive business decisions.
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About This ShortListWorkforce Engagement Management (WEM) represents a suite of tools curated to empower, encourage, engage and manage the workforce across the customer service spectrum from contact center agents to supervisors and management.
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About This Constellation ShortListDigital customer service and support solutions provide a common platform for an organization to deliver help and support across a broad range of digital engagement channels from social to chat, email, and messaging. Leading platforms and product suites centralize help desk operations by aggregating customer inquiries and requests into a single, easy to use workspace where agents may manage multiple streams of engagement in a simple space.
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About This Constellation ShortListWelcome to the age of AI, which feels more like a warning for social media leaders battling two opposites of opportunity. On the one side sits a massive opportunity for engagement, influencers, user generated content, personalization, and rich data ingestion thanks to social channels. On the other is a wild west of deepfakes, misinformation, exploitation, influence hacks, brain rot and doomscrolling into rabbit holes that threaten to leach users away from authentic brand connection and engagement.
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About This Constellation ShortListWith the explosion of artificial intelligence and ML models in the enterprise space, productionizing ML models is very expensive for many digital-native companies. The solutions for MLOps are expected to become a $14.7 billion market by 2031. Data scientists are not full-stack programmers, as their skill set is limited to experimenting and developing the best model to solve a specific business problem.
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About This Constellation ShortListThe place where employees carry out their work online, often referred to as digital workspaces, represent an evolution that’s gone from simple company portals—which provide access to productivity tools, human resources, financial information—to a central hub for the essential aspects of employee engagement. Digital workspaces enable people to connect with the colleagues, content and business applications they need in order to get their jobs done. Constellation estimates that this category will reach $111.7B by 2031 at a 19.5% CAGR.
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About This Constellation ShortListWith the long term disconnect between many of today’s digital collaboration tools and the actual day-to-day work that must be carried out, today’s employees face new challenges trying to keep up effective engagement with an increasing number of projects, colleagues and customers. Today’s more open and increasingly connected style of working boosts the quantity of information that people create and consume, websites and applications they use, and processes and projects in which they are involved.
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About this Constellation ShortListHealthcare provider institutions are facing a massive proliferation of vulnerable connected technologies running on legacy software. It is crucial not only to have an accurate inventory of connected devices but also to have more visibility and control over what’s going on in the network. With the rise of ransomware attacks and the increasing regulatory framework kfor healthcare medical devices, this market has grown from a $2.01 billion market in 2025 to a $.4.4 billion market by 2031 at a CAGR of 16.8%.
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About This Constellation ShortListConstellation Research estimates a $293.7 billion market for innovation services and engineering by 2031 growing at a 4.4% CAGR. This category spans both physical and digital offerings and how clients can engage third-party service firms to innovate, design, develop, test, deploy and refresh an offering.
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About This Constellation ShortListThe location technology platforms category refers to software that turns spatial data into contextually actionable information. Constellation estimates the market size for software and services to be close to $51.1 billion by 2031 at an 11.8% CAGR. These systems extract and interpret spatial data from a variety of sources and deliver it into common formats. Spatial data often powers next-best actions inside maps and visualizations for a wide variety of industries.
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About This Constellation ShortListPrice optimization solutions allow organizations to predict how buyers will react to different price points and pricing models. These optimization models often use big data, predictive analytics, machine learning and artificial intelligence tools to craft initial pricing, promotional pricing, discount pricing and substitute pricing. Constellation estimates that the software market will be $3.91 billion by 2031with a 14.8% CAGR.