Executive Summary
All aspects of society are being transformed by AI, and, of course, IT operations (ITOps) is no exception to that phenomenon. The transformation to an increasingly, if not exclusively, AI-powered ITOps reality is becoming a must-do uptake of AI, the driver being the necessity to defend enterprises’ assets via AI—because they are likely going to be attacked by AI. Given the interconnectedness of IT processes, patchwork AI automation is not an option; a holistic approach is needed so that CxOs can protect what ultimately matters for their enterprise: Enterprise Acceleration.[i]
[i] Mueller uses the term Enterprise Acceleration to refer to the need for enterprises to move faster and become more agile. For more, see: Holger Mueller, “Why the C-Suite Must Embrace Enterprise Acceleration,” Constellation Research, May 5, 2019. https://www.constellationr.com/research/why-c-suite-must-embrace-enterprise-acceleration
