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[Video] Today's healthcare industry focuses primarily on the "cure and care" with significantly less attention paid to prevention. Richie Etwaru explains how cloud and mobile technology can shift the healthcare paradigm to focus on prevention, thereby resulting in better, cheaper, perfectly-tailored healthcare for all.
Analyst Blog
Quarks
Online Communities are a Fast-Growing Strategic Tool for Promoting Customer Engagement
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This Trends Quark explains how innovative companies implement social communities to meet the demands of their customers' quickly evolving service needs. This Quark contains a list of community solutions recognized by Constellation's SuperNova Awards as innovative uses of disruptive technology.
If Salesforce1 is not a platform then what is it? The Inclusion Theory may provide the key. Inclusion is one of the seminal theories in geology. An inclusion happens when any older material is enclosed inside a newer rock or mineral. The Inclusion Theory in computing holds that Salesforce1 along with products from Amazon Web Services and aMind Solutions (among other companies) enable developers to create a new class of applications by including different mass market devices and enterprise systems together within their structure.
The significance of this approach is that it treats devices, not as dumb terminals at the top of a software stack, but as hand held computers that also happen to make phone calls. This opens the door for an entirely class of applications to be developed in the cloud that would be impossible to develop in either traditional client server or mainframe environments. Read more...
Analyst Blog
Today Constellation Research published my latest report, Salesforce Chatter and the Salesforce1 Platform from Dreamforce 2013 and Beyond
This report provides useful decision criteria for organizations investigating Salesforce Chatter, competitive intelligence for collaboration vendors who compete against Salesforce.com, and areas of opportunity for business partners looking for ideas of what do build around the Salesforce.com platform.Download the Quark Snapshot
Analyst Blog
(and it's about time!)
With SAP being a global company it has regional editions of the Sapphire and TechEd events. For anyone following the company it's always a key question if the follow up events to the traditionally leading North American event, are pure repeats - or if there are more or less fine tuned changes.
Analyst Blog
Andres Botero, who worked at Siebel Systems, has joined Steelwedge Software as Chief Marketing Officer.
Analyst Blog
Quarks
A Look at Salesforce Chatter and the Salesforce1 Platform from Dreamforce 2013 and Beyond
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This Quark takes a look at Salesforce Chatter and highlights five strengths and five weaknesses in the service.
Create an effective social strategy that helps your organization move from 'simple sharing' to Purposeful Collaboration. Enterprise Collaboration Software: From Simple Sharing to Purposeful Collaboration
Video
Customers’ preference for non-voice channels is evident by the recent Dimension Data’s 2013/14 Global Contact Centre Benchmarking Report @Dimension Data 2009-2013. This report found that the phone was the channel of last resort when all else fails. However, the number of telephone customer support agents continues to grow because brands do not offer satisfactory support over self-service channels, which makes customers place a call by default.
Analyst Blog
The following is the 18min talk I gave at Constellation Connected Enterprise on how to move social from being a stand-alone service for sharing, to integrating social features into the business tools that your company relies on the run your business.
Analyst Blog
On November 18th, privately held Acumatica announced Series C funding from Runa Capital and Almaz Capital. The Kirkland, WA based Acumatica, has been quietly providing its partners a customizable, cloud-based ERP and CRM development platform for the SMB market. Acumatica’s previous rounds were funded by Visma (a KKR company) and Almaz Capital (backed by Cisco). The announcement is significant because Acumatica intends to:
Analyst Blog
Today we presented the webinar, "Salesforce1 - What You Need to Know Now". Please find the webinar recording here. The deck for this webinar is also available for download.
Analyst Blog
Webinar recording. Constellation cuts through the hype and delivers the critical information you need to know about Salesforce1. Download the deck.
Video
Good news--the Connected Enterprise recordings are out! I'll highlight one new recording from Constellation's Connected Enterprise every day. Don't miss out on all the technology adoption tips, disruptive business models, actionable recommendations, and inspiration.First up: Matrix Commerce Visionaries.In this video, three executives discuss Matrix Commerce and how their companies are tackling the rapidly changing commerce ecosystem.
Analyst Blog
In a new series Richard Napier writes and speaks about including social media into past versions of Oracle Siebel
Analyst Blog
Alan Lepofsky demonstrates how to get started developing on Salesforce.
Video
Premium Research
New Class of Software Promises to Create Better Apps and Reduce Maintenance
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This report describes an emerging class of software that promises to disrupt the marketplace for organizations trying to manage and integrate the increasingly wide array of mobile devices brought to the workplace by employees. It also describes some of the unintended benefits this new class of software brings to organizations seeking to improve end user experiences.
Most supply chain planning (SCP) systems today are not social. Rather, they are oriented around the job of an individual planner, who works with user interface that strongly resembles an Excel spreadsheet. This post outlines a new and emerging paradigm for embedding collaboration and light gamification into supply chain planning systems.
Analyst Blog
Jim Moran, who sold his company edocs to Siebel Systems in 2005 , has joined North Bridge Growth Equity as General Partner
Analyst Blog
The clear question is who of these five vendors is best placed to turnaround the business. Of course all want to, need to and will do everything to transform. As anyone who has faced it knows, massive business transformation is difficult to do in public or private. It takes massive amounts of executive bandwidth, patience which is not always available and a lot of pressure on employee morale as jobs are cut and benefits pruned.
Analyst Blog
A couple of weeks ago, I caught up with Ash Donaldson, caffeine aficionado and behavioural design guru. We got talking about mobile app design and human behaviour and within seconds, my head was swimming. He was connecting dots that once swirled around my head like stars in the night sky. With a few quick examples, he explained how – through design – we can predict someone’s decisions.
And if you are interested in understanding how this might work in practice, take a look at Ash’s webinar on Slideshare. It’s 10 minutes that may just change the way you plan your marketing.
Analyst Blog
New products from Amazon Web Services, aMind Solutions, and Salesforce.com promise to Help Create Better Apps and Reduce Burden of Integration and Device Maintenance by Creating New Inclusion Layers
Press Release
[December 6, 2013 2:30p.m. PT / 5:30p.m. ET] Make better business decisions. Join Constellation Research as we distill the information you really need to know about Salesforce1. Can't make it? This webinar will be recorded. Register for the webinar to receive recording information.
Analyst Blog
How cultivating a corporate culture focused on design thinking and CoIT is transforming Infor inside & out. Filmed at CCE2013.
Video