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The Consumer Electronics Show begins Tuesday, January 7th, 2014 in Las Vegas. Dubbed consumer tech’s largest event, Constellation expects to see a few big things for #CES14. In fact, digital disruption is alive and well. The five forces of consumer tech: social, mobile, cloud, big data and video converged early in the consumer space and has commoditized faster than ever. Consumer tech often showcases what the art of the possible will be for the enterprise. Four big categories for CES embody this digital disruption for consumers:
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A profile of Filemobile, a company with the potential to disrupt the market with an Inclusion Theory Layer product called Media Factory.
Analyst Blog
In the fourth installment in Richard Napier's series on Getting Social with Siebel he asks if social engagement can be extended to CRM packages other than Oracle Siebel.
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Yesterday it was reported by The Verge that anonymous hackers have accessed Snapchat's user database and posted 4.6 million user names and phone numbers. In an apparent effort to soften the blow, two digits of the phone numbers were redacted. So we might assume this is a "white hat" exercise, designed to shame Snapchat into improving their security. Indeed, a few days ago Snapchat themselves said they had been warned of vulnerabilities in their APIs that would allow a mass upload of user records.
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When it comes to the supply chain space and solutions, there are three trends I am looking for in 2014:
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David Schwab, who co-founded Scopus Technology and was Vice President of Sales until Scopus was acquired by Siebel Systems, has joined the board of FusionOps.
Analyst Blog
Ten Trends For Cloud Computing In 2014 To Dominate Digital Disruption
Constellation’s cloud computing research falls under the Tech Optimization and Innovation business theme and throughout other areas where applications are applied. The trends for 2014 cover across the entire cloud stack.
Holger Mueller, VP and Principal Analyst, covers the impact of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) as well as HR Technologies in the Future of Work. R “Ray” Wang researches the impact of Cloud Computing on business strategy and the application landscape.
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InsideAR 2013. R "Ray" Wang discusses Augmented Reality
Video
An unhappy holiday for Target customers
A week before Christmas, Target in the US revealed it had suffered a massive payment card data breach, with some 40 million customers affected. Details of the breach are still emerging. No well-informed criticism has yet to emerge of Target's security; instead most observers say that Target has very serious security, and therefore this latest attack must have been very sophisticated, or else an inside job. It appears Target was deemed PCI-DSS compliant -- which only goes to prove yet again the futility of the PCI audit regime for deterring organized criminals.
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Every Brand Should Have A Plan For A Data Breach
The confluence of centralized personally identifiable information, reliance on digital channels, ease of hacking of magnetic stripes, and the application of the Willy Sutton rule ( a.k.a. you rob banks because that’s where the money is) improve the odds that many organizations will face a data breach. The question is not whether one will happen, but more a question of when and to what extent. How a brand addresses the customer experience component during a data breach will have significant impact that will subsume all other brand efforts up and until the data breach.
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First I want to wish happy holidays to everyone and their families and friends. As a child we were told that jolly Saint Nick would come down our chimneys on December 24th and deliver presents to all the good boys and girls. The rotund man dressed in red would be able to canvass the globe only powered by a sleigh pulled by reindeer – and amazingly have 100% on time delivery and usually 100% perfect order (there are still some orders I placed that had substitute products). So how does he accomplish this?
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Facebook's challenge to the Collection Limitation Principle
An extract from our chapter in the forthcoming Encyclopedia of Social Network Analysis and Mining.
Stephen Wilson, Lockstep Consulting, Sydney, Australia.
Anna Johnston, Salinger Privacy, Sydney, Australia.
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I've written a new Constellation Research "Quark" Report on the FIDO Alliance ("Fast Identity Online"), a fresh, fast growing consortium working out protocols and standards to connect authentication endpoints to services.
Download the Quark snapshot
With a degree of clarity that is uncommon in Identity and Access Management (IDAM), FIDO envisages simply "doing for authentication what Ethernet did for networking".
Not quite one year old, 2013, the FIDO Alliance has already grown to nearly 70 members, amongst which are heavyweights like Google, Lenovo, MasterCard, Microsoft and PayPal as well as a dozen biometrics vendors and several global players in the smartcard supply chain.
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Quarks
"Fast Identity Online" Is the Go-To Standards Alliance in Protocols for Modern Identity Management
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[Industry Analysis Quark] The FIDO Alliance – for Fast IDentity Online – is a fresh, fast growing consortium of security vendors and end users working out a new suite of protocols and standards to connect authentication endpoints to services. With an unusual degree of clarity in this field, FIDO envisages simply “doing for authentication what Ethernet did for networking”.
Launched in early 2013, the FIDO Alliance has already grown to nearly 70 members, amongst which are heavyweights like Google, Lenovo, MasterCard, Microsoft and PayPal as well as a dozen biometrics vendors and several global players in the smartcard supply chain.
Alexander Hansal shows how to create 3D images using Siebel Open UI. You won't need any anaglyph glasses for viewing Open UI in 3D. All you need is a recent version of Firefox or its 64bit sibling Waterfox and WebGL enabled on your computer.
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The cover of Newsweek magazine on 27 July 1970 featured an innocent couple being menaced by cameras and microphones and new technologies like computer punch cards and paper tape. The headline hollered "IS PRIVACY DEAD?".
The same question has been posed every few years ever since.
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Company culture: the secret ingredient in the creation of the industry's leading HRtech productsFuture of Work Visionaries panel at Constellation's Connected Enterprise. Four future of work executives share their companies' approaches to producing the industry's most intuitive and innovative HR products.
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Quarks
Transform the Voice of the Customer into Positive Actions
Download the report snapshot
This Quark discusses how to capture the customer's voice to gain valuable information that can be turned into steps to improve products and services.
Silicon Valley has reached the status of international myth, as the promised land of creative thinking and innovation, and the home of leaders who are shaping the way we interact with the physical world. What is it about this place that draws the world’s most forward- reaching minds? As pockets of innovation spring up across the country – Silicon Alley, Silicon Beach, and Silicon Priarie, for example, how can the Valley maintain its status?
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Online communities reduce support costs and improve response times by accessing the collective intelligence of its members and deflecting support calls. Brands that have created online communities find they offer technical support to customers over a shared content management system and direct input from peers with knowledge of their product. Crowdsourcing promotes faster problem resolution and transparent engagement. Additional benefits for online customer support communities include ...
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[Video]Data Data to Decisions Visionaries panel at Constellation's Connected Enterprise. Three data executives share their takeaways from their lengthy careers in big data/analytics.
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[Video] Today's healthcare industry focuses primarily on the "cure and care" with significantly less attention paid to prevention. Richie Etwaru explains how cloud and mobile technology can shift the healthcare paradigm to focus on prevention, thereby resulting in better, cheaper, perfectly-tailored healthcare for all.
Analyst Blog